Survey Scale: 0 1 2 3 4 5 Sample: Dealer Satisfaction

Dealer Satisfaction
Survey Scale: 0 1 2 3 4 5 Sample

North America Size
2014 1 0 2 14 22 11 50
2015 0 0 2 14 20 14 50
2016 1 1 1 8 34 15 60
2017 1 2 6 12 34 45 100
2018 2 3 5 15 44 56 125
South America
2014 0 0 0 2 6 2 10
2015 0 0 0 2 6 2 10
2016 0 0 1 4 11 14 30
2017 0 1 1 3 12 33 50
2018 1 1 2 4 22 60 90
Europe
2014 0 0 1 3 7 4 15
2015 0 0 1 2 8 4 15
2016 0 0 1 2 15 7 25
2017 0 0 1 2 21 6 30
2018 0 0 1 4 17 8 30
Pacific Rim
2014 0 0 1 2 2 0 5
2015 0 0 1 1 3 0 5
2016 0 0 1 1 3 1 6
2017 0 0 0 2 5 3 10
2018 0 0 1 2 7 2 12
China
2016 0 0 0 1 0 0 1
2017 0 0 1 4 2 0 7
2018 0 0 1 5 8 2 16
End-User Satisfaction
Sample
Survey Scale: 0 1 2 3 4 5 Size
North America
2014 1 3 6 15 37 38 100
2015 1 2 4 18 35 40 100
2016 1 2 5 17 34 41 100
2017 0 2 4 15 33 46 100
2018 0 2 3 15 31 49 100
South America
2014 1 2 5 18 36 38 100
2015 1 3 6 17 36 37 100
2016 0 2 6 19 37 36 100
2017 0 2 5 20 37 36 100
2018 0 2 5 19 37 37 100
Europe
2014 1 2 4 21 36 36 100
2015 1 2 5 21 34 37 100
2016 1 1 4 26 37 31 100
2017 1 1 3 17 41 37 100
2018 0 1 2 19 45 33 100
Pacific Rim
2014 2 3 5 15 41 34 100
2015 1 2 7 15 41 34 100
2016 1 2 5 16 40 36 100
2017 0 2 4 17 40 37 100
2018 0 1 3 19 42 35 100
China
2016 0 3 3 6 28 10 50
2017 1 2 2 4 30 11 50
2018 0 1 1 3 31 14 50
Customer Survey Price Frequency
1 9
Region Quality Ease of UsePrice Service
Histogram for Price
2 21
NA 4 1 3 4 3 40 100
NA 4 4 4 5 4 87 80
NA 4 5 4 3 5 43
Frequency
60
NA 5 4 4 4 More 0
40
NA 5 4 5 4
NA 5 5 3 5 20
NA 5 4 4 2 0
1 2 3 4 5 More
NA 5 5 4 5
NA 4 4 4 5 Price
NA 4 5 4 5
NA 4 5 1 4
NA 5 5 4 4 Service Frequency
NA 5 4 3 3 1 3 Histogram for Service
NA 4 5 4 4 2 8 100
NA 5 4 3 5 3 25
80
NA 5 5 2 5 4 86
Frequency
60
NA 5 4 2 5 5 78
NA 5 4 2 5 More 0 40
NA 4 5 4 4 20
NA 4 4 5 4 0
NA 4 4 2 4 1 2 3 4 5 More
NA 4 3 3 4 Service
NA 5 5 2 5
NA 5 3 4 3
NA 5 4 4 5 Ease of Use Frequency
NA 5 5 2 5 1 3 Histogram for Ease of Use
NA 5 5 5 3 2 4 120
NA 4 4 5 4 3 17
NA 5 4 4 4 4 109 100
NA 5 1 5 5 5 67 80
Frequency
NA 5 4 3 5 More 0
60
NA 4 5 1 4
NA 4 4 3 5 40
NA 5 3 4 4 20
NA 5 5 2 4
NA 5 4 4 4 0
1 2 3 4 5 More
NA 5 5 4 4
Ease of Use
NA 5 5 4 5
NA 4 3 3 5
NA 5 4 4 3
NA 5 4 3 4 Quality Frequency
NA 5 5 1 5 1 2 Histogram for Quality
NA 5 4 5 4 2 2
120
NA 3 4 3 4 3 16
100
NA 5 4 2 4 4 75
NA 5 5 4 5 5 105 80
Frequency
NA 5 5 3 4 More 0 60
NA 5 4 4 4 40
NA 5 4 4 4 20
NA 5 4 4 5
0
NA 5 4 1 4 1 2 3 4 5 More
NA 5 4 5 5 Quality
NA 5 5 3 4
NA 5 4 4 5
NA 4 3 5 5
NA 5 4 4 4
NA 5 5 5 5
NA 5 5 4 5
NA 4 4 4 4
NA 5 4 5 5
NA 4 5 5 4
NA 5 5 5 4
NA 5 5 3 5
NA 5 4 4 4
NA 5 4 5 2
NA 4 4 5 5
NA 4 4 4 5
NA 5 4 4 4
NA 5 4 3 5
NA 5 4 5 4
NA 5 5 4 5
NA 5 4 4 4
NA 5 4 5 2
NA 5 3 4 5
NA 5 4 5 5
NA 5 4 1 5
NA 4 5 3 5
NA 3 5 2 5
NA 5 5 4 4
NA 4 4 3 5
NA 3 2 4 5
NA 1 4 3 4
NA 4 5 3 5
NA 5 5 4 4
NA 4 5 5 5
NA 5 5 4 5
NA 5 5 4 4
NA 4 2 4 5
NA 5 4 5 4
NA 5 4 5 4
NA 5 5 4 3
NA 5 5 5 5
NA 4 5 5 3
NA 5 5 4 5
NA 4 4 5 5
NA 5 5 3 4
NA 4 5 2 4
NA 5 5 5 4
NA 4 5 4 3
NA 4 5 5 4
SA 5 4 3 5
SA 5 4 2 4
SA 5 4 5 5
SA 4 2 4 5
SA 5 4 4 5
SA 4 5 2 5
SA 5 4 4 4
SA 4 5 3 5
SA 4 4 4 3
SA 4 4 2 4
SA 5 4 3 4
SA 3 3 5 5
SA 5 4 3 4
SA 5 4 2 5
SA 4 4 3 4
SA 4 4 3 5
SA 1 5 3 4
SA 5 4 2 4
SA 4 4 4 4
SA 4 4 5 5
SA 5 4 2 4
SA 4 4 5 5
SA 4 4 4 3
SA 3 3 4 5
SA 5 4 4 4
SA 4 4 4 1
SA 4 5 5 5
SA 4 1 4 5
SA 4 5 4 4
SA 4 4 4 5
SA 5 4 3 4
SA 4 4 4 5
SA 5 5 4 3
SA 5 5 4 4
SA 4 4 2 4
SA 4 4 4 5
SA 5 4 4 5
SA 5 4 4 4
SA 5 4 1 4
SA 3 4 4 5
SA 4 3 5 4
SA 4 4 2 3
SA 5 4 3 3
SA 4 3 4 5
SA 5 3 5 5
SA 5 4 4 4
SA 5 4 4 4
SA 3 4 3 4
SA 4 4 1 4
SA 4 3 4 3
Eur 4 5 5 3
Eur 4 4 4 2
Eur 3 4 5 4
Eur 3 4 1 3
Eur 4 4 5 5
Eur 5 5 5 5
Eur 5 5 5 1
Eur 4 5 5 4
Eur 3 4 4 4
Eur 3 5 3 3
Eur 4 4 5 4
Eur 5 4 5 5
Eur 5 3 4 4
Eur 5 5 4 5
Eur 3 4 4 4
Eur 4 5 4 5
Eur 4 5 4 4
Eur 5 4 4 5
Eur 4 5 4 4
Eur 3 5 3 4
Eur 4 4 4 2
Eur 5 5 3 4
Eur 5 3 4 5
Eur 4 5 2 4
Eur 4 3 4 4
Eur 5 4 3 3
Eur 2 4 4 4
Eur 5 4 5 4
Eur 4 5 4 3
Eur 5 4 1 5
Pac 5 4 4 5
Pac 5 5 5 5
Pac 4 4 4 4
Pac 4 3 4 4
Pac 5 4 5 4
Pac 4 4 4 4
Pac 5 5 4 5
Pac 4 2 3 3
Pac 3 4 4 4
Pac 5 4 4 5
China 5 5 4 4
China 5 5 4 3
China 4 4 3 3
China 4 4 3 3
China 4 4 3 2
China 4 4 3 3
China 4 4 3 2
China 3 4 3 3
China 3 4 2 2
China 2 3 2 1
The histogram for price shows that most frequent rate
for price is 4, garnering a total of 87 over 200, which is
r Price equivalent to 43.50%. This is followed by a rate of 5,
garnering 43 and a rate of 3 garnering a 40. By far, we
can say that for price, many customers believe that the
products are on average a rate of 4 of 5.
4 5 More
The histogram for service shows that most of the

Service customers have rated the quality for service as four out
of five. The rating of four has got a total tally of 86 out
of two hundred. This is equivalent to the forty third
percentile. In close second is a rank five of five by 78
tally, which is equivalent to 39%. Overall, this seems a
good rating from the customers, with only 3 out of 200
voting a 1.
4 5 More
e
The histogram for ease of use shows many votes for a

ase of Use four out of five: garnering a total of 109 out of 200. This
is equivalent to 54.50%, more than half of the
surveyed customers believe that the ease of use gains
a rating of four. Following this rank is a total tally of 67,
for a rate of 5. Perhaps this gap can be closed, as well
as those voting for a 3 and below by conducting a
survey on what they think (the customers) should be
improved or added to have the most satisfaction as to
ease of use.
4 5 More
Use
The histogram for quality shows that over 50% of the

Quality surveyed customers gave a perfect 5 rating for quality.
This is a good sign. Following in second, is a rating of
four by a total tally of 75 out of 200. This is good
because it signifies that the business/company is
offering quality to their customers. This could be
promising for future endeavors. As to the rest voting a
3 rating and below, perhaps it would be good to gain
feedback from them via suggestions so as to better
cater their needs and product expectation.
4 5 More
ty
Complaints
Month World NA SA Eur Pac China

Jan-14 169 102 12 52 3
Feb-14 187 115 13 55 4
Mar-14 210 128 15 61 6
Apr-14 226 136 16 67 7
May-14 232 137 17 73 5
Jun-14 261 151 19 82 9
Jul-14 245 140 18 80 7
Aug-14 223 128 16 76 3
Sep-14 195 103 15 73 4
Oct-14 174 96 14 62 2
Nov-14 154 84 11 59 0
Dec-14 163 99 9 54 1
Jan-15 195 123 10 59 3
Feb-15 221 141 13 62 5
Mar-15 240 152 16 66 6
Apr-15 264 163 20 70 11
May-15 283 178 22 75 8
Jun-15 296 170 28 86 12
Jul-15 269 153 25 81 10
Aug-15 256 146 23 79 8
Sep-15 231 131 20 73 7
Oct-15 214 125 16 68 5
Nov-15 201 118 13 66 4
Dec-15 171 96 11 61 3
Jan-16 200 112 15 66 4 3
Feb-16 216 117 18 71 6 4
Mar-16 234 126 20 76 9 3
Apr-16 253 138 23 79 11 2
May-16 282 152 26 85 14 5
Jun-16 305 163 30 91 15 6
Jul-16 296 156 28 89 18 5
Aug-16 279 148 26 86 15 4
Sep-16 266 143 24 82 13 4
Oct-16 243 131 21 76 12 3
Nov-16 232 128 18 73 10 3
Dec-16 203 107 15 70 7 4
Jan-17 216 110 19 74 8 5
Feb-17 239 123 23 79 10 4
Mar-17 266 138 26 83 13 6
Apr-17 284 150 30 88 11 5
May-17 315 169 33 91 15 7
Jun-17 340 181 37 95 19 8
Jul-17 319 169 34 92 17 7
Aug-17 304 160 32 90 15 7
Sep-17 277 141 29 87 14 6
Oct-17 250 123 26 83 12 6
Nov-17 228 112 24 77 10 5
Dec-17 213 105 23 74 7 4
Jan-18 240 121 26 80 8 5
Feb-18 251 126 28 82 10 5
Mar-18 281 148 31 85 12 5
Apr-18 298 155 35 89 13 6
May-18 322 168 39 95 12 8
Jun-18 350 183 43 98 15 11
Jul-18 330 170 41 95 14 10
Aug-18 311 158 38 93 13 9
Sep-18 289 149 33 89 11 7
Oct-18 265 136 30 85 8 6
Nov-18 239 121 26 80 7 5
Dec-18 219 108 23 76 7 5
A B C D E F G
1 Mower Unit Sales
2
3 Month NA SA Europe Pacific China World
4 Jan-14 6000 200 720 100 0 7020
5 Feb-14 7950 220 990 120 0 9280
6 Mar-14 8100 250 1320 110 0 9780
7 Apr-14 9050 280 1650 120 0 11100
8 May-14 9900 310 1590 130 0 11930
9 Jun-14 10200 300 1620 120 0 12240
10 Jul-14 8730 280 1590 140 0 10740
11 Aug-14 8140 250 1560 130 0 10080
12 Sep-14 6480 230 1590 130 0 8430
13 Oct-14 5990 220 1320 120 0 7650
14 Nov-14 5320 210 990 130 0 6650
15 Dec-14 4640 180 660 140 0 5620
16 Jan-15 5980 210 690 140 0 7020
17 Feb-15 7620 240 1020 150 0 9030
18 Mar-15 8370 250 1290 140 0 10050
19 Apr-15 8830 290 1620 150 0 10890
20 May-15 9310 330 1650 130 0 11420
21 Jun-15 10230 310 1590 140 0 12270
22 Jul-15 8720 290 1560 150 0 10720
23 Aug-15 7710 270 1530 140 0 9650
24 Sep-15 6320 250 1590 150 0 8310
25 Oct-15 5840 250 1260 160 0 7510
26 Nov-15 4960 240 900 150 0 6250
27 Dec-15 4350 210 660 150 0 5370
28 Jan-16 6020 220 570 160 0 6970
29 Feb-16 7920 250 840 150 0 9160
30 Mar-16 8430 270 1110 160 0 9970
31 Apr-16 9040 310 1500 170 0 11020
32 May-16 9820 360 1440 160 0 11780
33 Jun-16 10370 330 1410 170 0 12280
34 Jul-16 9050 310 1440 160 0 10960
35 Aug-16 7620 300 1410 170 0 9500
36 Sep-16 6420 280 1350 180 0 8230
37 Oct-16 5890 270 1080 180 0 7420
38 Nov-16 5340 260 840 190 0 6630
39 Dec-16 4430 230 510 180 0 5350
40 Jan-17 6100 250 480 200 0 7030
41 Feb-17 8010 270 750 190 0 9220
42 Mar-17 8430 280 1140 200 0 10050
43 Apr-17 9110 320 1410 210 0 11050
44 May-17 9730 380 1340 190 0 11640
45 Jun-17 10120 360 1360 200 0 12040
46 Jul-17 9080 320 1410 200 0 11010
47 Aug-17 7820 310 1490 210 0 9830
48 Sep-17 6540 300 1310 220 0 8370
49 Oct-17 6010 290 980 210 0 7490
50 Nov-17 5270 270 770 220 0 6530
51 Dec-17 5380 260 430 230 0 6300
52 Jan-18 6210 270 400 200 0 7080
53 Feb-18 8030 280 750 190 0 9250
54 Mar-18 8540 300 970 210 5 10025
55 Apr-18 9120 340 1310 220 16 11006
56 May-18 9570 390 1260 200 22 11442
57 Jun-18 10230 380 1240 210 26 12086
58 Jul-18 9580 350 1300 230 14 11474
59 Aug-18 7680 340 1250 220 15 9505
60 Sep-18 6870 320 1210 220 11 8631
61 Oct-18 5930 310 970 230 3 7443
62 Nov-18 5260 300 650 240 1 6451
63 Dec-18 4830 290 300 230 0 5650
Tractor Unit Sales
Month NA SA Eur Pacific China World

Jan-14 570 250 560 212 0 1592
Feb-14 611 270 600 230 0 1711
Mar-14 630 260 680 240 0 1810
Apr-14 684 270 650 263 0 1867
May-14 650 280 580 269 0 1779
Jun-14 600 270 590 280 0 1740
Jul-14 512 264 760 290 0 1826
Aug-14 500 280 645 270 0 1695
Sep-14 478 290 650 263 0 1681
Oct-14 455 280 670 258 0 1663
Nov-14 407 290 888 240 0 1825
Dec-14 360 280 850 230 0 1720
Jan-15 571 320 620 250 0 1761
Feb-15 650 350 760 275 0 2035
Mar-15 740 390 742 270 0 2142
Apr-15 840 440 780 280 0 2340
May-15 830 470 690 290 0 2280
Jun-15 760 490 721 300 0 2271
Jul-15 681 481 680 312 0 2154
Aug-15 670 460 711 305 0 2146
Sep-15 640 460 695 290 0 2085
Oct-15 620 440 650 260 0 1970
Nov-15 570 436 680 250 0 1936
Dec-15 533 420 657 240 0 1850
Jan-16 620 510 610 250 10 2000
Feb-16 792 590 680 250 12 2324
Mar-16 890 610 730 260 20 2510
Apr-16 960 600 820 270 22 2672
May-16 1040 620 810 290 20 2780
Jun-16 1032 640 807 310 24 2813
Jul-16 1006 590 760 340 20 2716
Aug-16 910 600 720 320 31 2581
Sep-16 803 670 660 313 30 2476
Oct-16 730 630 630 290 37 2317
Nov-16 699 710 603 280 32 2324
Dec-16 647 570 570 260 33 2080
Jan-17 730 650 500 287 35 2202
Feb-17 930 680 590 290 50 2540
Mar-17 1160 724 620 300 63 2867
Apr-17 1510 730 730 310 68 3348
May-17 1650 760 740 330 70 3550
Jun-17 1490 800 720 340 82 3432
Jul-17 1460 840 670 350 80 3400
Aug-17 1390 830 610 341 90 3261
Sep-17 1360 820 599 330 100 3209
Oct-17 1340 810 560 320 102 3132
Nov-17 1240 827 550 300 110 3027
Dec-17 1103 750 520 290 114 2777
Jan-18 1250 780 480 200 111 2821
Feb-18 1550 805 523 210 121 3209
Mar-18 1820 830 560 220 123 3553
Apr-18 2010 890 570 230 120 3820
May-18 2230 930 590 253 130 4133
Jun-18 2490 980 600 270 136 4476
Jul-18 2440 1002 580 280 134 4436
Aug-18 2334 970 570 250 132 4256
Sep-18 2190 960 550 230 137 4067
Oct-18 2080 930 530 220 130 3890
Nov-18 2050 920 517 190 139 3816
Dec-18 2004 902 490 190 131 3717
Industry Mower Total Sales
Month NA SA Eur Pac China World

Jan-14 60000 571 13091 1045 0 74662
Feb-14 77184 611 17679 1111 0 96585
Mar-14 77885 658 22759 1068 0 102369
Apr-14 86190 778 27966 1237 0 116171
May-14 96117 886 27895 1313 0 126210
Jun-14 97143 882 30566 1176 0 129768
Jul-14 84757 848 29444 1359 0 116409
Aug-14 79804 735 28364 1238 0 110141
Sep-14 64800 657 28393 1215 0 95065
Oct-14 59307 595 24444 1154 0 85500
Nov-14 52157 553 18000 1262 0 71972
Dec-14 45049 462 12453 1386 0 59349
Jan-15 58627 553 12778 1443 0 73401
Feb-15 76200 615 18214 1515 0 96545
Mar-15 82871 658 23889 1373 0 108791
Apr-15 84904 784 29455 1442 0 116584
May-15 93100 846 29464 1215 0 124625
Jun-15 93000 838 27414 1333 0 122585
Jul-15 83048 763 27368 1415 0 112594
Aug-15 74854 694 27321 1296 0 104164
Sep-15 60769 625 29444 1402 0 92241
Oct-15 55619 610 23774 1468 0 81470
Nov-15 48155 571 17308 1351 0 67386
Dec-15 42647 512 12941 1389 0 57489
Jan-16 57885 537 10962 1509 0 70892
Feb-16 77647 595 15273 1402 0 94917
Mar-16 81845 659 20556 1524 0 104583
Apr-16 86095 756 26786 1574 0 115211
May-16 91776 878 24828 1468 0 118949
Jun-16 100680 825 24737 1560 0 127801
Jul-16 86190 756 24828 1441 0 113216
Aug-16 71887 714 25179 1545 0 99325
Sep-16 60000 651 24545 1667 0 86863
Oct-16 55566 643 19286 1698 0 77193
Nov-16 50857 619 15273 1810 0 68558
Dec-16 42596 548 9107 1731 0 53982
Jan-17 58095 581 8571 1887 0 69135
Feb-17 75566 614 13158 1845 0 91182
Mar-17 80286 622 19655 1923 0 102486
Apr-17 85140 727 25179 1981 125 113027
May-17 90093 826 23103 1810 142 115832
Jun-17 95472 783 24286 1942 226 122482
Jul-17 87308 681 24737 1961 230 114686
Aug-17 74476 646 26607 2000 122 103729
Sep-17 61698 625 22982 2075 56 87381
Oct-17 57238 617 16897 2019 10 76771
Nov-17 50673 587 13750 2095 0 67105
Dec-17 51238 591 7818 2150 0 61797
Jan-18 59712 563 7547 1852 0 69673
Feb-18 77961 571 13889 1743 0 94165
Mar-18 83725 625 18302 1892 0 104544
Apr-18 90297 723 25192 2037 236 118250
May-18 91143 848 24706 1887 542 118583
Jun-18 99320 792 25306 1944 875 127363
Jul-18 93922 745 27083 2170 1386 123919
Aug-18 73143 739 26042 2037 1193 101961
Sep-18 66699 667 26304 2018 421 95688
Oct-18 56476 660 22558 2072 56 81766
Nov-18 51068 625 14773 2182 0 68648
Dec-18 46893 608 6977 2035 0 56510
Industry Tractor Total Sales
Month NA SA Eur Pac China World

Jan-14 8143 984 5091 987 278 15483
Feb-14 8592 1051 5310 1090 283 16325
Mar-14 8630 1016 6071 1127 285 17129
Apr-14 8947 1027 5856 1209 288 17327
May-14 8442 1057 5273 1221 286 16278
Jun-14 7500 1019 5315 1327 287 15448
Jul-14 6145 977 7170 1324 289 15905
Aug-14 5882 1057 5926 1268 290 14422
Sep-14 5595 1086 6075 1209 293 14258
Oct-14 5233 1045 6321 1168 295 14061
Nov-14 4494 1078 8381 1127 298 15378
Dec-14 3913 1029 7944 1085 301 14272
Jan-15 5938 1172 5688 1185 306 14289
Feb-15 6633 1273 7037 1286 302 16530
Mar-15 7327 1423 6981 1286 303 17320
Apr-15 8077 1612 7500 1346 307 18842
May-15 7830 1728 6571 1388 309 17826
Jun-15 7103 1815 6990 1449 312 17669
Jul-15 6239 1776 6667 1490 315 16487
Aug-15 6036 1685 6762 1449 318 16250
Sep-15 5664 1679 6635 1394 321 15692
Oct-15 5345 1618 6311 1256 315 14844
Nov-15 4831 1564 6476 1214 318 14402
Dec-15 4454 1522 6250 1171 320 13716
Jan-16 5299 1835 5922 1208 333 14597
Feb-16 6529 2115 6667 1214 313 16836
Mar-16 7120 2202 7228 1256 606 18412
Apr-16 7619 2151 8200 1311 571 19852
May-16 8387 2214 7941 1415 556 20513
Jun-16 8110 2278 7921 1520 526 20355
Jul-16 7752 2100 7677 1675 513 19716
Aug-16 6894 2128 7200 1584 769 18575
Sep-16 6015 2367 6735 1527 750 17394
Oct-16 5368 2211 6495 1422 732 16226
Nov-16 4964 2483 6061 1366 714 15587
Dec-16 4444 1986 5816 1262 698 14207
Jan-17 5000 2257 5051 1373 714 14394
Feb-17 6284 2353 6082 1436 1063 17218
Mar-17 7785 2457 6327 1478 1264 19310
Apr-17 9934 2517 7604 1512 1333 22901
May-17 10645 2612 7789 1642 1556 24244
Jun-17 9491 2749 7347 1667 1739 22993
Jul-17 9182 2887 6979 1733 1702 22483
Aug-17 8528 2833 6489 1700 1915 21465
Sep-17 8293 2789 6316 1642 2083 21123
Oct-17 8221 2765 5833 1576 2128 20523
Nov-17 7470 2746 5789 1493 2292 19789
Dec-17 6509 2534 5591 1450 2245 18329
Jan-18 7267 2635 5106 1010 2292 18311
Feb-18 8807 2703 5474 1045 2449 20477
Mar-18 10168 2795 6022 1106 2400 22489
Apr-18 11044 2997 6064 1150 2353 23607
May-18 12120 3131 6344 1244 2600 25439
Jun-18 13459 3311 6593 1357 2653 27374
Jul-18 13048 3390 6304 1421 2600 26764
Aug-18 12275 3277 6064 1263 2549 25428
Sep-18 11347 3232 5789 1173 2453 23995
Oct-18 10667 3131 5699 1128 2517 23142
Nov-18 10459 3087 5604 974 2541 22666
Dec-18 10082 3030 5444 979 2453 21989
Unit Production Costs
Month Tractor Mower

Jan-14 $1,750 $50
Feb-14 $1,755 $50
Mar-14 $1,763 $51
Apr-14 $1,770 $51
May-14 $1,778 $51
Jun-14 $1,785 $51
Jul-14 $1,792 $51
Aug-14 $1,795 $51
Sep-14 $1,801 $52
Oct-14 $1,804 $52
Nov-14 $1,810 $52
Dec-14 $1,813 $52
Jan-15 $1,835 $55
Feb-15 $1,841 $55
Mar-15 $1,848 $55
Apr-15 $1,854 $55
May-15 $1,860 $56
Jun-15 $1,866 $56
Jul-15 $1,872 $56
Aug-15 $1,878 $56
Sep-15 $1,885 $56
Oct-15 $1,892 $57
Nov-15 $1,897 $57
Dec-15 $1,903 $57
Jan-16 $1,925 $59
Feb-16 $1,931 $59
Mar-16 $1,938 $59
Apr-16 $1,944 $59
May-16 $1,950 $59
Jun-16 $1,956 $60
Jul-16 $1,963 $60
Aug-16 $1,969 $60
Sep-16 $1,976 $60
Oct-16 $1,983 $60
Nov-16 $1,990 $61
Dec-16 $1,996 $61
Jan-17 $2,011 $59
Feb-17 $2,001 $59
Mar-17 $2,024 $59
Apr-17 $2,030 $59
May-17 $2,039 $60
Jun-17 $2,026 $60
Jul-17 $2,034 $60
Aug-17 $2,033 $60
Sep-17 $2,056 $60
Oct-17 $2,065 $60
Nov-17 $2,068 $61
Dec-17 $2,069 $61
Jan-18 $2,073 $63
Feb-18 $2,077 $63
Mar-18 $2,081 $63
Apr-18 $2,086 $63
May-18 $2,092 $63
Jun-18 $2,098 $63
Jul-18 $2,104 $64
Aug-18 $2,110 $64
Sep-18 $2,116 $64
Oct-18 $2,122 $64
Nov-18 $2,129 $64
Dec-18 $2,135 $64
Operating and Interest Expenses
Month AdministrativeDepreciationInterest
Jan-14 $633,073 $140,467 $7,244
Feb-14 $607,904 $165,636 $7,679
Mar-14 $630,687 $142,853 $6,887
Apr-14 $613,401 $160,139 $6,917
May-14 $607,664 $165,876 $8,316
Jun-14 $632,967 $140,573 $7,428
Jul-14 $609,604 $163,936 $8,737
Aug-14 $607,749 $165,791 $7,054
Sep-14 $603,367 $170,173 $8,862
Oct-14 $629,083 $144,457 $8,488
Nov-14 $611,995 $161,545 $7,049
Dec-14 $625,712 $147,828 $8,807
Jan-15 $656,123 $175,447 $7,430
Feb-15 $652,679 $178,891 $6,791
Mar-15 $655,521 $176,049 $8,013
Apr-15 $676,581 $154,989 $8,979
May-15 $676,581 $154,989 $7,484
Jun-15 $656,440 $175,130 $7,858
Jul-15 $661,969 $169,601 $7,424
Aug-15 $677,212 $154,358 $6,848
Sep-15 $653,545 $178,025 $6,751
Oct-15 $657,388 $174,182 $8,160
Nov-15 $672,475 $159,095 $7,898
Dec-15 $656,325 $175,245 $8,953
Jan-16 $723,594 $226,526 $9,443
Feb-16 $759,042 $191,078 $8,464
Mar-16 $749,187 $200,933 $10,264
Apr-16 $751,499 $198,621 $8,547
May-16 $741,452 $208,668 $8,578
Jun-16 $729,122 $220,998 $9,519
Jul-16 $734,783 $215,337 $9,343
Aug-16 $748,208 $201,912 $8,448
Sep-16 $738,186 $211,934 $9,957
Oct-16 $759,403 $190,717 $9,738
Nov-16 $726,183 $223,937 $9,785
Dec-16 $757,037 $193,083 $8,191
Jan-17 $672,232 $179,138 $9,914
Feb-17 $665,023 $186,347 $9,954
Mar-17 $667,657 $183,713 $10,859
Apr-17 $654,198 $197,172 $9,730
May-17 $659,435 $191,935 $10,430
Jun-17 $661,190 $190,180 $10,222
Jul-17 $647,321 $204,049 $10,102
Aug-17 $666,743 $184,627 $10,610
Sep-17 $678,705 $172,665 $9,374
Oct-17 $658,990 $192,380 $10,830
Nov-17 $656,221 $195,149 $9,017
Dec-17 $676,934 $174,436 $10,423
Jan-18 $641,571 $210,589 $9,985
Feb-18 $634,973 $217,187 $9,766
Mar-18 $662,054 $190,106 $11,148
Apr-18 $654,962 $197,198 $9,339
May-18 $645,579 $206,581 $9,468
Jun-18 $658,112 $194,048 $10,324
Jul-18 $637,711 $214,449 $9,737
Aug-18 $638,317 $213,843 $9,290
Sep-18 $651,996 $200,164 $9,213
Oct-18 $630,766 $221,394 $10,143
Nov-18 $645,095 $207,065 $10,383
Dec-18 $637,807 $214,353 $9,059
On-Time Delivery
Month Number of deliveriesNumber On TimePercent

Jan-14 1086 1069 98.4%
Feb-14 1101 1080 98.1%
Mar-14 1116 1089 97.6%
Apr-14 1216 1199 98.6%
May-14 1183 1168 98.7%
Jun-14 1176 1160 98.6%
Jul-14 1198 1181 98.6%
Aug-14 1205 1189 98.7%
Sep-14 1223 1210 98.9%
Oct-14 1209 1194 98.8%
Nov-14 1198 1180 98.5%
Dec-14 1243 1223 98.4%
Jan-15 1220 1201 98.4%
Feb-15 1241 1224 98.6%
Mar-15 1237 1217 98.4%
Apr-15 1258 1242 98.7%
May-15 1262 1246 98.7%
Jun-15 1227 1212 98.8%
Jul-15 1243 1227 98.7%
Aug-15 1281 1264 98.7%
Sep-15 1272 1254 98.6%
Oct-15 1295 1278 98.7%
Nov-15 1298 1281 98.7%
Dec-15 1318 1296 98.3%
Jan-16 1281 1264 98.7%
Feb-16 1320 1304 98.8%
Mar-16 1352 1334 98.7%
Apr-16 1336 1320 98.8%
May-16 1291 1276 98.8%
Jun-16 1342 1326 98.8%
Jul-16 1352 1337 98.9%
Aug-16 1377 1360 98.8%
Sep-16 1385 1368 98.8%
Oct-16 1356 1338 98.7%
Nov-16 1362 1346 98.8%
Dec-16 1349 1333 98.8%
Jan-17 1386 1371 98.9%
Feb-17 1358 1342 98.8%
Mar-17 1371 1356 98.9%
Apr-17 1362 1348 99.0%
May-17 1350 1338 99.1%
Jun-17 1381 1366 98.9%
Jul-17 1392 1378 99.0%
Aug-17 1371 1359 99.1%
Sep-17 1402 1387 98.9%
Oct-17 1384 1370 99.0%
Nov-17 1399 1377 98.4%
Dec-17 1369 1357 99.1%
Jan-18 1401 1390 99.2%
Feb-18 1388 1376 99.1%
Mar-18 1395 1385 99.3%
Apr-18 1412 1401 99.2%
May-18 1403 1392 99.2%
Jun-18 1415 1402 99.1%
Jul-18 1426 1415 99.2%
Aug-18 1431 1420 99.2%
Sep-18 1445 1426 98.7%
Oct-18 1425 1414 99.2%
Nov-18 1413 1403 99.3%
Dec-18 1456 1427 98.0%
A B C D E F
1 Defects After Delivery
2
3 Defects per million items received from suppliers
4 Month 2014 2015 2016 2017 2018
5 January 812 828 824 682 571
6 February 810 832 836 695 575
7 March 813 847 818 692 547
8 April 823 839 825 686 542
9 May 832 832 804 673 532
10 June 848 840 812 681 496
11 July 837 849 806 696 472
12 August 831 857 798 688 460
13 September 827 839 804 671 441
14 October 838 842 713 645 445
15 November 826 828 705 617 438
16 December 819 816 686 603 436
Time to Pay Suppliers
Month Working Days

Jan-14 8.32
Feb-14 8.28
Mar-14 8.29
Apr-14 8.32
May-14 8.36
Jun-14 8.35
Jul-14 8.34
Aug-14 8.32
Sep-14 8.36
Oct-14 8.33
Nov-14 8.32
Dec-14 8.29
Jan-15 7.89
Feb-15 7.65
Mar-15 7.58
Apr-15 7.53
May-15 7.48
Jun-15 7.45
Jul-15 7.36
Aug-15 7.35
Sep-15 7.32
Oct-15 7.3
Nov-15 7.27
Dec-15 7.25
Jan-16 7.22
Feb-16 7.21
Mar-16 7.22
Apr-16 7.29
May-16 7.25
Jun-16 7.23
Jul-16 7.28
Aug-16 7.25
Sep-16 7.24
Oct-16 7.26
Nov-16 7.21
Dec-16 7.23
Jan-17 7.24
Feb-17 7.19
Mar-17 7.21
Apr-17 7.23
May-17 7.22
Jun-17 7.19
Jul-17 7.17
Aug-17 7.15
Sep-17 7.16
Oct-17 7.16
Nov-17 7.15
Dec-17 7.14
Jan-18 7.12
Feb-18 7.11
Mar-18 7.11
Apr-18 7.11
May-18 7.11
Jun-18 7.12
Jul-18 7.08
Aug-18 7.09
Sep-18 7.09
Oct-18 7.04
Nov-18 7.06
Dec-18 7.08
Response times to customer service calls (days)
Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018

4.36 4.33 3.71 4.44 2.75 3.45 1.67 2.55
5.42 4.73 2.52 4.07 3.24 1.95 2.58 2.30
5.50 1.63 2.69 5.11 4.35 2.77 3.47 1.04
2.79 4.21 3.47 3.49 5.58 1.83 3.12 1.59
5.55 6.89 5.12 4.69 2.89 3.72 1.00 3.11
3.65 0.92 1.00 6.36 5.09 4.59 5.40 4.05
8.02 5.27 3.44 8.26 2.33 1.17 3.90 3.38
4.00 0.90 6.04 1.91 1.69 1.46 4.49 1.26
3.34 3.85 2.53 8.93 3.88 1.90 2.06 0.90
4.92 5.00 2.39 6.85 3.39 2.95 4.49 2.31
3.55 3.52 3.26 5.69 5.14 4.69 3.57 2.71
3.52 5.20 4.68 3.05 0.98 3.34 3.41 1.65
1.25 5.13 3.59 5.91 2.34 3.59 3.31 3.58
2.18 5.29 1.07 1.00 2.80 4.03 2.79 2.96
4.35 1.00 2.86 1.82 3.06 2.39 2.09 3.78
2.46 2.18 4.44 3.74 2.40 1.63 4.28 2.87
2.07 4.55 4.87 6.11 1.59 2.40 4.47 0.90
2.90 2.13 6.76 4.78 3.05 4.44 1.94 4.87
2.58 5.24 2.84 4.13 1.50 4.96 3.90 3.11
5.50 4.08 1.25 7.17 5.58 4.41 3.32 0.90
2.47 4.04 3.43 5.70 3.11 3.40 2.20 3.52
4.24 5.09 2.98 1.00 1.08 3.15 3.52 3.18
1.88 7.66 4.65 3.40 3.63 4.87 2.31 0.90
4.25 4.65 2.66 2.04 1.86 3.97 1.00 1.35
5.08 0.90 4.99 4.37 1.90 3.85 5.90 1.62
4.40 2.01 3.76 2.47 6.07 2.81 1.09 1.87
1.64 1.34 3.12 3.20 1.00 1.76 4.60 1.03
6.40 8.05 2.12 5.83 1.00 5.58 3.52 2.31
3.68 4.91 4.32 3.94 1.19 4.92 4.14 1.99
3.92 5.06 3.61 2.47 3.79 2.63 4.13 3.97
4.13 3.26 4.02 3.89 5.86 3.27 2.43 1.00
3.34 4.26 2.63 6.88 0.90 2.86 2.34 3.51
3.28 1.70 4.47 1.71 2.24 3.83 2.53 2.41
3.24 2.30 4.18 6.39 0.90 1.79 4.14 2.47
3.25 5.35 4.73 6.57 3.87 2.70 2.65 4.02
5.20 2.33 2.65 4.18 2.46 3.61 3.21 2.03
5.28 3.67 2.36 8.82 3.84 0.90 3.85 3.62
4.33 4.73 3.64 3.35 2.43 3.38 2.20 4.12
4.64 1.05 5.62 5.50 1.54 4.38 4.57 1.40
2.65 2.67 0.90 6.51 0.90 2.87 2.99 2.49
3.42 4.16 6.40 0.90 3.69 2.11 4.19 2.67
3.97 0.90 3.21 2.87 1.73 2.86 3.03 4.33
1.26 3.51 3.55 7.45 3.52 3.12 1.90 1.95
6.16 5.95 5.93 3.49 2.23 1.86 2.09 2.70
6.40 2.05 5.52 3.03 5.35 2.41 1.03 1.76
1.00 8.21 4.96 7.46 5.11 2.98 2.95 2.64
3.63 2.52 4.85 4.84 6.46 0.90 7.42 4.49
5.34 3.99 5.57 2.88 5.61 1.01 3.79 1.62
3.74 2.59 4.82 0.95 3.63 4.56 2.48 1.10
5.63 1.34 3.18 3.05 3.87 5.67 2.71 4.50
Employee Satisfaction Results
Averages using a 5 point scale
Design & Sales &

Quarter Production Sample sizeManager Sample sizeAdministrationSample sizeTotal Sample size
1st Q-15 2.86 100 3.81 10 3.51 30 3.07 140
2nd Q-15 2.91 100 3.76 10 3.38 30 3.07 140
3rd Q-15 2.84 100 3.86 10 3.45 30 3.04 140
4th Q-15 2.83 100 3.48 10 3.61 30 3.04 140
1st Q-16 2.91 100 3.75 20 3.37 30 3.11 150
2nd Q-16 2.94 100 3.92 20 3.53 30 3.19 150
3rd Q-16 2.86 100 3.89 20 3.47 30 3.12 150
4th Q-16 2.83 100 3.58 20 3.66 30 3.10 150
1st Q-17 2.95 100 3.82 20 3.71 40 3.25 160
2nd Q-17 3.01 100 4.01 20 3.53 40 3.27 160
3rd Q-17 3.03 100 3.92 20 3.62 40 3.29 160
4th Q-17 2.96 100 3.84 20 3.48 40 3.20 160
1st Q-18 3.05 100 3.92 20 3.52 40 3.28 160
2nd Q-18 3.12 100 4.00 20 3.37 40 3.29 160
3rd Q-18 3.06 100 3.93 20 3.46 40 3.27 160
4th Q-18 3.02 100 3.70 20 3.59 40 3.25 160
Engine Production Time Production Time (min)
Sample Production Time (min) Mean 50.72

1 65.1 Standard Error 0.65
2 62.3 Median 49.35
3 60.4 Mode 46.50
4 58.7 Standard Deviation 4.63
5 58.1 Sample Variance 21.43
6 56.9 Kurtosis 1.17
7 57.0 Skewness 1.26
8 56.5 Range 19.50
9 55.1 Minimum 45.60
10 54.3 Maximum 65.10
11 53.7 Sum 2536.10
12 53.2 Count 50.00
13 52.8
14 52.5 Shown in the table above are statistical measures of the production time of engine. The time is in minutes. We can see that there is
15 52.1 50.72 minutes in the statistical measure mean. Mean measures the simple average of a set of observations. For the production time,
16 51.8 this just means that on a (simple) average, it takes 50.72 minutes for the engine to produce. The standard error is the statistical
measure which measures the statistical accuracy of our estimates. In the results above, we can see that we have a 65% accuracy for
17 51.5
our estimates. We have a median of 49.35. The median is simply the figure that is in the middle of all the observations found. Next,
18 51.3 we have a 46.50 mode. The mode is the figure in the observaions that occurs the most. Meaning, at most, it takes 46.50 minutes
19 50.9 production time. The standard deviation of 4.63. Standard deviation simply measures the frequency distribution's dispersion. The
20 50.5 sample variance of 21.43 explains the variability of the estimates, taken by the square of the standard deviation. The kurtosis of 1.17
21 50.2 explains the peakedness or flatness of the graph sohuld these variables be put in a graph. The skewness of 1.26 explains how the
22 50.0 graph deviates from a symmetry. The range of 19.50 explains the distance between the minimum and maximum numbers/figures
from the given data. The minimum and maximum numbers are the minimum and maximum figures (production time) as per the dta
23 49.7 provided. The sum provides the total sum of all the given data (all observation) and the count is simply how many
24 49.5 data/figures/observations were made/are given.
25 49.3
26 49.4
27 49.1
28 49.0
29 48.8
30 48.5
31 48.3
32 48.2
33 48.1
34 47.9
35 47.7
36 47.6
37 47.4
38 47.1
39 46.9
40 46.8
41 46.7
42 46.6
43 46.5
44 46.5
45 46.2
46 46.3
47 46.0
48 45.8
49 45.7
50 45.6
Unit Tractor Transmission Costs
Current Process A Process B

$242.00 $242.00 $292.00
$176.00 $275.00 $321.00
$286.00 $199.00 $314.00
$269.00 $219.00 $242.00
$327.00 $273.00 $278.00
$264.00 $265.00 $300.00
$296.00 $435.00 $301.00
$333.00 $285.00 $286.00
$242.00 $384.00 $315.00
$288.00 $387.00 $300.00
$314.00 $299.00 $304.00
$302.00 $145.00 $300.00
$335.00 $266.00 $351.00
$242.00 $216.00 $277.00
$281.00 $331.00 $284.00
$289.00 $247.00 $276.00
$259.00 $280.00 $312.00
$322.00 $267.00 $273.00
$209.00 $210.00 $281.00
$282.00 $391.00 $303.00
$304.00 $297.00 $306.00
$391.00 $346.00 $312.00
$236.00 $230.00 $287.00
$383.00 $332.00 $306.00
$299.00 $301.00 $312.00
$300.00 $277.00 $295.00
$278.00 $336.00 $288.00
$303.00 $217.00 $313.00
$315.00 $274.00 $286.00
$321.00 $339.00 $338.00
Blade Weight Weight min 4.63
max 5.87
Sample Weight
1 4.88 class limit bin bin Frequency
2 4.92 4.60-4.65 4.65 4.65 1
3 5.02 4.66-4.70 4.70 4.7 0
4 4.97 4.71-4.75 4.75 4.75 3
5 5.00 4.76-4.80 4.80 4.8 4
6 4.99 4.81-4.85 4.85 4.85 16
7 4.86 4.86-4.90 4.90 4.9 46
8 5.07 4.91-4.95 4.95 4.95 64
9 5.04 4.96-5.00 5.00 5 55
10 4.87 5.01-5.05 5.05 5.05 71
11 4.77 5.06-5.10 5.10 5.1 48
12 5.14 5.11-5.15 5.15 5.15 26
13 5.04 5.16-5.20 5.20 5.2 9
14 5.00 5.21-5.25 5.25 5.25 5
15 4.88 5.26-5.30 5.30 5.3 0
16 4.91 5.31-5.35 5.35 5.35 1
17 5.09 5.36-5.40 5.40 5.4 0
18 4.97 5.41-5.45 5.45 5.45 0
19 4.98 5.46-5.50 5.50 5.5 0
20 5.07 5.51-5.55 5.55 5.55 0
21 5.03 5.56-5.60 5.60 5.6 0
22 5.12 5.61-5.65 5.65 5.65 0
23 5.08 5.66-5.70 5.70 5.7 0
24 4.86 5.71-5.75 5.75 5.75 0
25 5.11 5.76-5.80 5.80 5.8 0
26 4.92 5.81-5.85 5.85 5.85 0
27 5.18 5.86-5.90 5.90 5.9 1
28 4.93 More 0
29 5.12
30 5.08
31 4.75
32 4.99 Histogram fo
33 5.00
75
34 4.91
35 5.18 70
36 4.95
37 4.63 65
38 4.89
60
55
50
70
65
39 5.11 60
40 5.05
55
41 5.03
42 5.02
50
43 4.96
44 5.04 45
45 4.93
46 5.06 40
Frequency
47 5.07
48 5.00 35
49 5.03
30
50 5.00
51 4.95 25
52 4.99
53 5.02 20
54 4.90
55 5.10 15
56 5.01
57 4.84 10
58 5.01
5
59 4.88
60 4.97 0
61 4.97 4.65 4.7 4.75 4.8 4.85 4.9 4.95 5 5.05 5.1 5.15 5.2 5.25
62 5.06 Wei
63 5.06
64 5.04
65 4.87
66 5.00 Sample min 1
67 5.03 max 350
68 5.02
69 5.02 class limit bin Bin Frequency
70 5.06 1-50 50 50 50
71 5.21 51-100 100 100 50
72 5.09 101-150 150 150 50
73 4.97 151-200 200 200 50
74 5.01 201-250 250 250 50
75 4.90 251-300 300 300 50
76 4.89 301-350 350 350 50
77 4.93 More 0
78 5.16
79 5.02
80 5.01
81 5.10
82 5.03
83 5.07
84 4.92
85 5.08
86 4.96
87 4.74
88 4.91
89 5.12
90 5.00
91 4.93
92 4.88
93 4.88
94 4.81
95 5.16
96 5.03
97 4.87
98 5.09
99 4.94
100 5.08
101 4.97
102 5.23
103 5.12
104 5.09
105 5.12
106 4.93
107 4.79
108 5.10
109 5.12
110 4.86
111 5.00
112 4.94
113 4.95
114 4.95
115 4.87
116 5.09
117 4.94
118 5.01
119 5.04
120 5.05
121 5.05
122 4.97
123 4.96
124 4.96
125 4.99
126 5.04
127 4.91
128 5.19
129 5.03
130 4.99
131 5.12
132 4.97
133 4.88
134 5.07
135 5.01
136 4.89
137 4.95
138 5.09
139 5.09
140 4.89
141 4.93
142 4.85
143 5.03
144 4.92
145 5.09
146 4.99
147 4.92
148 4.87
149 4.90
150 5.02
151 5.21
152 5.02
153 4.9
154 5
155 5.16
156 5.03
157 4.96
158 5.04
159 4.98
160 5.07
161 5.02
162 5.08
163 4.85
164 4.9
165 4.97
166 5.09
167 4.89
168 4.87
169 5.01
170 4.97
171 5.87
172 5.33
173 5.11
174 5.07
175 4.93
176 4.99
177 5.04
178 5.14
179 5.09
180 5.06
181 4.85
182 4.93
183 5.04
184 5.09
185 5.07
186 4.99
187 5.01
188 4.88
189 4.93
190 5.1
191 4.94
192 4.88
193 4.89
194 4.89
195 4.85
196 4.82
197 5.02
198 4.9
199 4.73
200 5.04
201 5.07
202 4.81
203 5.04
204 5.03
205 5.01
206 5.14
207 5.12
208 4.89
209 4.91
210 4.97
211 4.98
212 5.01
213 5.01
214 5.09
215 4.93
216 5.04
217 5.11
218 5.07
219 4.95
220 4.86
221 5.13
222 4.95
223 5.22
224 4.81
225 4.91
226 4.95
227 4.94
228 4.81
229 5.11
230 4.81
231 4.97
232 5.07
233 5.03
234 4.81
235 4.95
236 4.89
237 5.08
238 4.93
239 4.99
240 4.94
241 5.13
242 5.02
243 5.07
244 4.82
245 5.03
246 4.85
247 4.89
248 4.82
249 5.18
250 5.02
251 5.05
252 4.88
253 5.08
254 4.98
255 5.02
256 4.99
257 5.02
258 5.03
259 5.02
260 5.07
261 4.95
262 4.95
263 4.94
264 5.12
265 5.08
266 4.91
267 4.96
268 4.96
269 4.94
270 5.19
271 4.91
272 5.01
273 4.93
274 5.05
275 4.96
276 4.92
277 4.95
278 5.08
279 4.97
280 5.04
281 4.94
282 4.98
283 5.03
284 5.05
285 4.91
286 5.09
287 5.21
288 4.87
289 5.02
290 4.81
291 4.96
292 5.06
293 4.86
294 4.96
295 4.99
296 4.94
297 5.06
298 4.95
299 5.02
300 5.01
301 5.04
302 5.01
303 5.02
304 5.03
305 5.18
306 5.08
307 5.14
308 4.92
309 4.97
310 4.92
311 5.14
312 4.92
313 5.03
314 4.98
315 4.76
316 4.94
317 4.92
318 4.91
319 4.96
320 5.02
321 5.13
322 5.13
323 4.92
324 4.98
325 4.89
326 4.88
327 5.11
328 5.11
329 5.08
330 5.03
331 4.94
332 4.88
333 4.91
334 4.86
335 4.89
336 4.91
337 4.87
338 4.93
339 5.14
340 4.87
341 4.98
342 4.88
343 4.88
344 5.01
345 4.93
346 4.93
347 4.99
348 4.91
349 4.96
350 4.78
Shown in the histogra
blade weights. We can
Histogram for Weight of 5.01-5.05. With a to
limit of 4.91-4.95; with
a frequency of 1, belo
5 5.05 5.1 5.15 5.2 5.25 5.3 5.35 5.4 5.45 5.5 5.55 5.6 5.65 5.7 5.75 5.8 5.85 5.9 More
Weight
The histogram for samples shows the fre

Histogram for Samples see that its even all throughout. This is b
series from 1-350. There are 50 variable
60 variables each belonging to each of the r
50
40
250, 251-300, and 301-350.
Frequency
30 Frequency
20
10
0
50 100 150 200 250 300 350 More
Samples
Shown in the histogram for weight are the frequency of each class of limits for the
blade weights. We can see that the most frequent weights belong to the class limit
of 5.01-5.05. With a total frequency of 71 out of 350. Coming in next is the class
limit of 4.91-4.95; with a total frequency of 64 out a 350. We can see an outlier with
a frequency of 1, belonging to the class limit of 5.86-5.90.
r samples shows the frequency distribution chart for the samples. We can
all throughout. This is because there's simply a number of continuous
0. There are 50 variables belonging to the class limit of 1-50, and 50
elonging to each of the rest class limits: 52-100, 202-150, 151-200, 201-
d 301-350.
Mower Test Functional Performance
Sample
Observation 1 2 3 4 5 6 7 8
1 Pass Fail Pass Pass Pass Pass Pass Pass
3 Pass Pass Pass Pass Pass Pass Pass Pass
10 Pass Pass Pass Pass Pass Fail Pass Pass
18 Pass Pass Pass Pass Fail Pass Pass Pass
49 Fail Pass Pass Pass Pass Pass Pass Pass
58 Pass Pass Pass Pass Pass Pass Fail Pass
66 Pass Pass Pass Pass Pass Pass Pass Fail
75 Pass Pass Fail Pass Pass Pass Fail Pass
Total Pass 2946

Fail 54
Total 3000
Proportion of Failed Sample
2%
98%
9 10 11 12 13 14 15 16 17 18
Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass
Pass Pass Pass Pass Fail Pass Pass Pass Pass Pass
Pass Pass Pass Fail Pass Pass Pass Pass Pass Pass
Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass
Pass Pass Pass Pass Pass Pass Pass Pass Fail Pass
Pass Fail Pass Pass Pass Pass Pass Pass Pass Pass
Pass Pass Fail Pass Pass Pass Pass Pass Pass Pass
Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass
Pass Pass Pass Pass Pass Pass Pass Pass Pass Fail
Pass Pass Pass Pass Pass Fail Pass Pass Pass Pass
Pass Pass Pass Pass Pass Pass Pass Fail Pass Pass
We can see in the pie chart Proportion of Failed Samples th

tion of Failed Samples tests that failed, the portion that passed, and the overall tota
2% that failed over 3000 tests conducted. This 54 failed tests is
a hundred percent. There are 2946 tests that passed, which
The red portion of the pie signifies the failed samples, and t
passed tests.
Pass
Fail
98%
19 20 21 22 23 24 25 26 27 28
Fail Pass Pass Pass Pass Pass Pass Pass Pass Pass
Fail Fail Pass Pass Pass Pass Pass Pass Pass Pass
Pass Pass Pass Pass Pass Pass Fail Pass Pass Pass
on of Failed Samples the portion of the mower

sed, and the overall total. There are 54 tests
d. This 54 failed tests is equivalent to 2% out of
tests that passed, which is equivalent to 98%.
he failed samples, and the blue portion are the
29 30
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Fail
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Fail
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Pass Pass
Employee Retention Gender Average - YearsPLE
F 5.53076923076923
YearsPLE YrsEducation College GPA Age Gender College Grad Local M 5.54074074074074
10 18 3.01 33 F Y Y Total Result 5.5375
10 16 2.78 25 M Y Y This table shows the average number
of years employees have been in the
10 18 3.15 26 M Y N company, categorized by gender. Here
10 18 3.86 24 F Y Y we can see that between males and
9.6 16 2.58 25 F Y Y females, they are both in close figures
with each other, with males on the
8.5 16 2.96 23 M Y Y
lead, by 0.01 years in average.
8.4 17 3.56 35 M Y Y
8.4 16 2.64 23 M Y Y
8.2 18 3.43 32 F Y Y
7.9 15 2.75 34 M N Y Local Gender Average - YearsPLE
7.6 13 2.95 28 M N Y N 3.629411764706
7.5 13 2.50 23 M N Y F 2.66
7.5 16 2.86 24 M Y Y M 4.033333333333
7.2 15 2.38 23 F N Y Y 6.947826086957
6.8 16 3.47 27 F Y Y F 7.325
6.5 16 3.10 26 M Y Y M 6.746666666667
6.3 13 2.98 21 M N Y Total Result 5.5375
6.2 16 2.71 23 M Y N To have a better picture, we take
locality, and gender in relation to their
5.9 13 2.95 20 F N Y
average years spent with the
5.8 18 3.36 25 M Y Y company. Here we can see that there
5.4 16 2.75 24 M Y N are more years in average spent with
the company by local employees than
5.1 17 2.48 32 M Y N non-locals (6.95 vc 3.63), with females
4.8 14 2.76 28 M N Y on the lead for locals, and males for
4.7 16 3.12 25 F Y N non-locals.
4.5 13 2.96 23 M N Y
4.3 16 2.80 25 M Y N
4 17 3.57 24 M Y Y Data
3.9 16 3.00 26 F Y N College Grad Average - YearsPLE Average - YrsEducAverage - College GPA
3.7 16 2.86 23 M Y N N 4.89230769230769 13.76923076923 2.61
3.7 15 3.19 24 M N N Y 5.84814814814815 16.62962962963 3.09
3.7 16 3.50 23 F Y N Total Result 5.5375 15.7 2.93
3.5 14 2.84 21 M N Y This table shows the average for years in the company, years of education
and of college GPA, categorized by whether they are college graduate or
3.4 16 3.13 24 M Y N
not.
2.5 13 1.75 22 M N N
1.8 16 2.98 25 M Y N Age Average - YearsPLE This table shows the average
years employees of certain age
1.5 15 2.13 22 M N N 20 5.9
remain with the company.
0.9 16 2.79 23 F Y Y 21 4.9
0.8 18 3.15 26 M Y N 22 1.56666666666667
0.7 13 1.84 22 F N N 23 5.62222222222222
0.3 18 3.79 24 F Y N 24 4.9
25 6.03333333333333
26 5.3
27 6.8
28 6.2
32 6.65
33 10
34 7.9
35 8.4
Total Result 5.5375
Age min 20 bin Frequency Cumulative % bin Frequency

Cumulative %
max 35 25 28 70% 25 28 70.00%
30 7 88% 30 7 87.50%
class limit bin 35 5 100% 35 5 100.00%
20-25 25 More 0 100% More 0 100.00%
26-30 30
30-35 35
Histogram
30 120.00%
25 100.00%
Frequency
20 80.00%
15 60.00% Frequency
10 40.00% Cumulative %
5 20.00%
0 0.00%
25 30 35 More
bin
Unit Shipping Cost
Plant Customer Mowers Tractors

Singapore Toronto $1.71 $2.03
Birmingham Toronto $1.34 $1.78
Frankfurt Toronto $1.52 $1.87
Mumbai Toronto $1.67 $2.14
Kansas City Toronto $1.36 $1.79
Auckland Toronto $1.86 $2.19
Santiago Toronto $1.49 $2.13
Singapore Shanghai $1.44 $1.78
Birmingham Shanghai $1.60 $2.15
Frankfurt Shanghai $1.65 $2.32
Mumbai Shanghai $1.21 $1.47
Kansas City Shanghai $1.58 $2.13
Auckland Shanghai $1.18 $1.63
Santiago Shanghai $1.47 $2.03
Singapore Mexico City $1.72 $2.09
Birmingham Mexico City $1.29 $1.79
Frankfurt Mexico City $1.54 $2.04
Mumbai Mexico City $1.56 $2.22
Kansas City Mexico City $1.32 $1.76
Auckland Mexico City $1.50 $2.07
Santiago Mexico City $1.22 $1.58
Singapore Melbourne $1.43 $1.70
Birmingham Melbourne $1.52 $2.06
Frankfurt Melbourne $1.73 $2.28
Mumbai Melbourne $1.38 $1.63
Kansas City Melbourne $1.72 $2.34
Auckland Melbourne $0.91 $1.17
Santiago Melbourne $1.49 $1.80

Singapore London $1.88 $2.68
Birmingham London $1.47 $1.77
Frankfurt London $1.37 $1.64
Mumbai London $1.44 $1.82
Kansas City London $1.49 $1.86
Auckland London $1.98 $2.60
Santiago London $1.58 $2.14
Singapore Caracas $1.50 $2.01
Birmingham Caracas $1.37 $1.86
Frankfurt Caracas $1.59 $1.88
Mumbai Caracas $1.61 $2.08
Kansas City Caracas $1.54 $1.90
Auckland Caracas $1.54 $1.98
Santiago Caracas $1.00 $1.26
Singapore Atlanta $1.73 $2.35
Birmingham Atlanta $1.02 $1.25
Frankfurt Atlanta $1.42 $1.70
Mumbai Atlanta $1.57 $2.23
Kansas City Atlanta $1.31 $1.82
Auckland Atlanta $1.74 $2.26
Santiago Atlanta $1.31 $1.76
Fixed Costs of Capacity Increase or New Construction
Current Plants Additional CapacityCost

Kansas City 10000 $605,000.00
Kansas City 20000 $985,000.00
Santiago 5000 $381,000.00
Santiago 10000 $680,000.00
Proposed Locations Maximum capacity Cost

Auckland 15,000 $917,000.00
Auckland 20,000 ###
Birmingham 15,000 $962,000.00
Birmingham 20,000 ###
Frankfurt 15,000 $874,000.00
Frankfurt 20,000 ###
Mumbai 15,000 $750,000.00
Mumbai 25,000 $959,000.00
Singapore 15,000 $839,000.00
Singapore 20,000 ###
Purchasing Survey
Delivery speed Price levelPrice flexibilityManufacturing imageOverall service

4.1 0.6 6.9 4.7 2.4
1.8 3 6.3 6.6 2.5
3.4 5.2 5.7 6 4.3
2.7 1 7.1 5.9 1.8
6 0.9 9.6 7.8 3.4
1.9 3.3 7.9 4.8 2.6
4.6 2.4 9.5 6.6 3.5
1.3 4.2 6.2 5.1 2.8
5.5 1.6 9.4 4.7 3.5
4 3.5 6.5 6 3.7
2.4 1.6 8.8 4.8 2
3.9 2.2 9.1 4.6 3
2.8 1.4 8.1 3.8 2.1
3.7 1.5 8.6 5.7 2.7
4.7 1.3 9.9 6.7 3
3.4 2 9.7 4.7 2.7
3.2 4.1 5.7 5.1 3.6
4.9 1.8 7.7 4.3 3.4
5.3 1.4 9.7 6.1 3.3
4.7 1.3 9.9 6.7 3
3.3 0.9 8.6 4 2.1
3.4 0.4 8.3 2.5 1.2
3 4 9.1 7.1 3.5
2.4 1.5 6.7 4.8 1.9
5.1 1.4 8.7 4.8 3.3
4.6 2.1 7.9 5.8 3.4
2.4 1.5 6.6 4.8 1.9
5.2 1.3 9.7 6.1 3.2
3.5 2.8 9.9 3.5 3.1
4.1 3.7 5.9 5.5 3.9
3 3.2 6 5.3 3.1
2.8 3.8 8.9 6.9 3.3
5.2 2 9.3 5.9 3.7
3.4 3.7 6.4 5.7 3.5
2.4 1 7.7 3.4 1.7
1.8 3.3 7.5 4.5 2.5
3.6 4 5.8 5.8 3.7
4 0.9 9.1 5.4 2.4
0 2.1 6.9 5.4 1.1
2.4 2 6.4 4.5 2.1
1.9 3.4 7.6 4.6 2.6
5.9 0.9 9.6 7.8 3.4
4.9 2.3 9.3 4.5 3.6
5 1.3 8.6 4.7 3.1
2 2.6 6.5 3.7 2.4
5 2.5 9.4 4.6 3.7
3.1 1.9 10 4.5 2.6
3.4 3.9 5.6 5.6 3.6
5.8 0.2 8.8 4.5 3
5.4 2.1 8 3 3.8
3.7 0.7 8.2 6 2.1
2.6 4.8 8.2 5 3.6
4.5 4.1 6.3 5.9 4.3
2.8 2.4 6.7 4.9 2.5
3.8 0.8 8.7 2.9 1.6
2.9 2.6 7.7 7 2.8
4.9 4.4 7.4 6.9 4.6
5.4 2.5 9.6 5.5 4
4.3 1.8 7.6 5.4 3.1
2.3 4.5 8 4.7 3.3
3.1 1.9 9.9 4.5 2.6
5.1 1.9 9.2 5.8 3.6
4.1 1.1 9.3 5.5 2.5
3 3.8 5.5 4.9 3.4
1.1 2 7.2 4.7 1.6
3.7 1.4 9 4.5 2.6
4.2 2.5 9.2 6.2 3.3
1.6 4.5 6.4 5.3 3
5.3 1.7 8.5 3.7 3.5
2.3 3.7 8.3 5.2 3
3.6 5.4 5.9 6.2 4.5
5.6 2.2 8.2 3.1 4
3.6 2.2 9.9 4.8 2.9
5.2 1.3 9.1 4.5 3.3
3 2 6.6 6.6 2.4
4.2 2.4 9.4 4.9 3.2
3.8 0.8 8.3 6.1 2.2
3.3 2.6 9.7 3.3 2.9
1 1.9 7.1 4.5 1.5
4.5 1.6 8.7 4.6 3.1
5.5 1.8 8.7 3.8 3.6
3.4 4.6 5.5 8.2 4
1.6 2.8 6.1 6.4 2.3
2.3 3.7 7.6 5 3
2.6 3 8.5 6 2.8
2.5 3.1 7 4.2 2.8
2.4 2.9 8.4 5.9 2.7
2.1 3.5 7.4 4.8 2.8
2.9 1.2 7.3 6.1 2
4.3 2.5 9.3 6.3 3.4
3 2.8 7.8 7.1 3
4.8 1.7 7.6 4.2 3.3
3.1 4.2 5.1 7.8 3.6
1.9 2.7 5 4.9 2.2
4 0.5 6.7 4.5 2.2
0.6 1.6 6.4 5 0.7
6.1 0.5 9.2 4.8 3.3
2 2.8 5.2 5 2.4
3.1 2.2 6.7 6.8 2.6
2.5 1.8 9 5 2.2
CORRELATIONS AMONG THE SATISFACTION SURVEY VARIABLES

Delivery Manufacturing
Price level Price flexibility
speed image
Delivery speed 1.00
Price level -0.35 1.00
Price flexibility 0.51 -0.49 1.00
Manufacturing image 0.05 0.27 -0.12 1.00
Overall service 0.61 0.51 0.07 0.30
Salesforce image 0.08 0.19 -0.03 0.79
Product quality -0.48 0.47 -0.45 0.20
Usage Level 0.68 0.08 0.56 0.22
Satisfaction Level 0.65 0.03 0.52 0.48
Size of firm -0.63 0.43 -0.65 0.04
Purchasing Structure -0.71 0.65 -0.76 0.24
Industry -0.03 0.04 -0.05 0.01
Buying Type 0.68 -0.08 0.62 0.10
The table above -- correlations among the satisfaction survey variables -- shows the relationship between
against itself, this can thus be disregarded. The figures that we are concerned about are those beneath it:
measures how that variable against the certain contrasted variable relates. The closer it is to one, the bett
with a correlation value of 0.68, or 68%. In contrast, the variable with the least correlation value to delivery
with highest correlation value to it is the purchasing structure: with a correlation value of 0.65, or 65%. The
For the price flexibility, the variable with the highest correlation value is the buying type: with a correlation
of negative 0.65 (-65%). For the manufactirung image: variable with highest correlation is the salesforce im
is usage level (0.70 or 70%); lowest is size of firm (-0.022 or -22%). For the salesforce image: highest corr
purchasing structure (69%); and lowest is buying type (-42%). For usage level: variable with highest corre
variable with highest correlation value is buying type (71%), and lowest is purchasing structure (-47%). Fo
buying type (-59%). For purchasing structure, variable with the highest correlation value is industry, and lo
wholistic point of view, the more relevant findings are found by looking at it using both the rows and colum
Salesforce imageProduct qualityUsage LevelSatisfaction LevelSize of firm
2.3 5.2 32 4.2 0
4 8.4 43 4.3 1
2.7 8.2 48 5.2 1
2.3 7.8 32 3.9 1
4.6 4.5 58 6.8 0
1.9 9.7 45 4.4 1
4.5 7.6 46 5.8 0
2.2 6.9 44 4.3 1
3 7.6 63 5.4 0
3.2 8.7 54 5.4 1
2.8 5.8 32 4.3 0
2.5 8.3 47 5 0
1.4 6.6 39 4.4 1
3.7 6.7 38 5 0
2.6 6.8 54 5.9 0
1.7 4.8 49 4.7 0
2.9 6.2 38 4.4 0
1.5 5.9 40 5.6 0
3.9 6.8 54 5.9 0
2.6 6.8 55 6 0
1.8 6.3 41 4.5 0
1.7 5.2 35 3.3 0
3.4 8.4 55 5.2 0
2.5 7.2 36 3.7 1
2.6 3.8 49 4.9 0
2.8 4.7 49 5.9 0
2.5 7.2 36 3.7 1
3.9 6.7 54 5.8 0
1.7 5.4 49 5.4 0
3 8.4 46 5.1 1
3 8 43 3.3 1
3.2 8.2 53 5 0
2.4 4.6 60 6.1 0
3.4 8.4 47 3.8 1
1.1 6.2 35 4.1 1
2.4 7.6 39 3.6 1
2.5 9.3 44 4.8 1
2.6 7.3 46 5.1 0
2.6 8.9 29 3.9 1
2.2 8.8 28 3.3 1
2.5 7.7 40 3.7 1
4.6 4.5 58 6.7 0
1.3 6.2 53 5.9 0
2.5 3.7 48 4.8 0
1.7 8.5 38 3.2 1
1.4 6.3 54 6 0
3.2 3.8 55 4.9 0
2.3 9.1 43 4.7 1
2.4 6.7 57 4.9 0
1.4 5.2 53 3.8 0
2.5 5.2 41 5 0
2.5 9 53 5.2 1
3.4 8.8 50 5.5 1
2.6 9.2 32 3.7 1
2.1 5.6 39 3.7 0
3.6 7.7 47 4.2 0
4 9.6 62 6.2 1
3 7.7 65 6 0
2.5 4.4 46 5.6 0
2.2 8.7 50 5 1
3.1 3.8 54 4.8 0
2.3 4.5 60 6.1 0
2.7 7.4 47 5.3 0
2.6 6 36 4.2 0
3.2 10 40 3.4 1
2.3 6.8 45 4.9 0
3.9 7.3 59 6 0
2.5 7.1 46 4.5 1
1.9 4.8 58 4.3 0
2.3 9.1 49 4.8 1
2.9 8.4 50 5.4 1
1.6 5.3 55 3.9 0
1.9 4.9 51 4.9 0
2.7 7.3 60 5.1 0
2.7 8.2 41 4.1 1
2.7 8.5 49 5.2 0
2.6 5.3 42 5.1 0
1.5 5.2 47 5.1 0
3.1 9.9 39 3.3 1
2.1 6.8 56 5.1 0
2.1 4.9 59 4.5 0
4.4 6.3 47 5.6 0
3.8 8.2 41 4.1 1
2.5 7.4 37 4.4 0
2.8 6.8 53 5.6 1
2.2 9 43 3.7 1
2.7 6.7 51 5.5 1
2.3 7.2 36 4.3 0
2.5 8 34 4 1
4 7.4 60 6.1 0
3.8 7.9 49 4.4 0
1.4 5.8 39 5.5 0
4 5.9 43 5.2 0
2.5 8.2 36 3.6 1
2.1 5 31 4 0
2.1 8.4 25 3.4 1
2.8 7.1 60 5.2 0
2.7 8.4 38 3.7 1
2.9 8.4 42 4.3 1
3 6 33 4.4 0
Satisfaction
Overall service Salesforce image Product quality Usage Level
Level
1.00
0.24 1.00
-0.06 0.18 1.00
0.70 0.26 -0.19 1.00
0.63 0.34 -0.28 0.71 1.00
-0.22 -0.04 0.68 -0.37 -0.46
-0.11 0.12 0.69 -0.40 -0.47
0.02 0.14 0.15 -0.08 -0.07
0.57 0.03 -0.42 0.83 0.71
hows the relationship between each and every survey variables amongsts each other. For the value 1.00, this means
ned about are those beneath it: which are the variables as contrasted against a certain variable and its correlation val
The closer it is to one, the better the correlation they have. For delivery speed, the variable with the highest correlatio
ast correlation value to delivery speed is the purchasing structure; with a correlation value of negative 0.71 (-71%). F
ation value of 0.65, or 65%. The variable with the least correlation with price level is price flexibility: with a correlation
buying type: with a correlation value of 0.62 (or 62%). The variable with the least correlation value with price flexibilit
t correlation is the salesforce image (0.79 or 79%); lowest is the industry (0.01 or 1%). For the overall service: variab
salesforce image: highest correlation is satisfaction level (34%); lowest is size of firm (-0.04 or -4%). For product qua
vel: variable with highest correlation value is buying type (83%); and lowest meanwhile is purchasing structure (-40%
urchasing structure (-47%). For size of firm, the variable with the highest correlation value is purchasing structure (82
elation value is industry, and lowest is buying type. This views are from looking at it one way (downwards beneath th
using both the rows and columns header.
Purchasing StructureIndustry Buying Type
0 1 1
1 0 1
1 1 2
1 1 1
0 1 3
1 1 2
0 1 1
1 0 2
0 1 3
1 0 2
0 0 1
0 1 2
1 0 1
0 1 1
0 0 3
0 0 3
1 1 2
0 0 2
0 1 3
0 0 3
0 0 2
0 0 1
1 0 3
1 0 1
0 0 2
0 1 3
1 0 1
0 1 3
0 1 3
1 0 2
1 0 1
1 0 3
0 0 3
1 0 1
1 0 1
1 1 1
1 1 2
0 1 3
1 1 1
1 1 1
1 1 1
0 1 3
0 0 3
0 0 2
1 1 1
0 0 3
0 1 3
1 1 2
0 1 3
0 1 3
0 0 2
1 1 2
1 0 2
1 1 1
0 0 1
1 1 2
1 0 2
0 0 3
0 1 3
1 1 2
0 1 3
0 0 3
0 1 3
1 1 2
1 1 1
0 0 2
0 0 3
1 0 2
0 0 3
1 1 2
1 1 2
0 1 3
0 0 3
0 1 3
1 0 1
0 1 2
0 0 2
0 1 3
1 1 1
0 0 3
0 0 3
1 1 2
1 0 1
1 0 1
1 0 2
1 1 1
1 0 2
1 0 1
1 1 1
0 0 3
1 1 2
0 0 2
1 1 2
1 0 1
0 1 1
1 1 1
0 1 3
1 0 1
1 0 1
0 0 1
Purchasing Buying
Size of firm Industry
Structure Type
1.00
0.82 1.00
0.00 0.04 1.00
-0.59 -0.58 0.05 1.00
other. For the value 1.00, this means that the variable is contrasted
ertain variable and its correlation value. The correlation value
he variable with the highest correlation value to it is the usage level,
tion value of negative 0.71 (-71%). For the price level, the variable
l is price flexibility: with a correlation value of negative 0.49 (-49%).
t correlation value with price flexibility is the size of firm: with a value
r 1%). For the overall service: variable with highest correlation value
of firm (-0.04 or -4%). For product quality: highest correlation is
anwhile is purchasing structure (-40%). For satisfaction level, the
tion value is purchasing structure (82%); lowest meanwhile is the
at it one way (downwards beneath the value of 1.00). However, at a

Survey Scale: 0 1 2 3 4 5 Sample: Dealer Satisfaction

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Survey Scale: 0 1 2 3 4 5 Sample: Dealer Satisfaction

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Dealer Satisfaction

Survey Scale: 0 1 2 3 4 5 Sample

The histogram for service shows that most of the

The histogram for ease of use shows many votes for a

The histogram for quality shows that over 50% of the

Month World NA SA Eur Pac China

Month NA SA Eur Pacific China World

Month NA SA Eur Pac China World

Month NA SA Eur Pac China World

Month Tractor Mower

Month Number of deliveriesNumber On TimePercent

Month Working Days

Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Q2 2018 Q3 2018 Q4 2018

Averages using a 5 point scale

Design & Sales &

Sample Production Time (min) Mean 50.72

Current Process A Process B

The histogram for samples shows the fre

Total Pass 2946

We can see in the pie chart Proportion of Failed Samples th

on of Failed Samples the portion of the mower

Age min 20 bin Frequency Cumulative % bin Frequency

Plant Customer Mowers Tractors

Singapore Melbourne $1.43 $1.70

Birmingham Melbourne $1.52 $2.06

Frankfurt Melbourne $1.73 $2.28

Mumbai Melbourne $1.38 $1.63

Kansas City Melbourne $1.72 $2.34

Auckland Melbourne $0.91 $1.17

Santiago Melbourne $1.49 $1.80

Current Plants Additional CapacityCost

Proposed Locations Maximum capacity Cost

Delivery speed Price levelPrice flexibilityManufacturing imageOverall service

CORRELATIONS AMONG THE SATISFACTION SURVEY VARIABLES

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