Faith Munro

9 Birkdale Dr., St. Catharines, Ontario, L2T 2Y5

Mobile: 647-457-0419 Email: faith.munro@hotmail.com
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EDUCATION
Honours Bachelor of Arts Degree in Psychology September 2018 to Present
Brock University, St. Catharines, Ontario

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WORK EXPERIENCE
Bartender May 2021- August 2021
The Royal Oak Pub, Whitby, Ontario
 Served bar and restaurant customers alcoholic drinks including beer, wine, liquors and
mixed cocktails.
 Maintained professional etiquette when interacting with customers.
 Ensured customers drank responsibly by checking government issued I.D and monitoring
alcohol consumption according to the Smart Serve Act of Ontario.
 Maintained full knowledge of menu items and promotions by actively reviewing new
information.
 Performed side duties to ensure the bar was clean, safe, and stocked.
 Earned leadership skills by training and evaluating new hires.

Client Relations Representative May 2019- August 2020

Margaret Bahen Hospice, Newmarket, Ontario
 Responded to telephone calls, emails, appointment requests within a prompt manner.
 Evaluated client situations and recommended optimal services to meet individual needs.
 Collaborated with community organizations to discuss new hospice opportunities.
 Learned teamwork by communicating with nursing staff to ensure that clients received
directed medical care.
 Approached challenges professionally to maintain client and company satisfaction.
 Earned reputation for good attendance and hard work.

Recreational Program Instructor September 2015- June 2018

Town of Whitchurch- Stouffville, Stouffville, Ontario
 Designed and coordinated lesson plans to meet the expectations of each age group.
 Observed class participants to ensure instructions were being accurately followed.
Faith Munro 647-457-0419 Page 2

 Responded to parents and client's feedback respectfully and promptly.

 Adjusted activity plans to better engage participants of differing ability or interest levels.
 Learned multitasking and prioritization through evaluating everyone's needs.
 Earned reputation for creativity and open-mindedness to new ideas.

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VOLUNTEER EXPERIENCE

Office Administrator November 2018- April 2019

Kristen French Child Advocacy Centre, St. Catharines, Ontario
 Monitored reception and lobby area, greeted visitors and responded to requests for
information.
 Administered physical and digital filing systems, keeping records well organized and easily
retrievable by team members.
 Answered clients' questions regarding their cases and supplied effective resources and
services for their care.
 Regularly reviewed documents and obtained additional information to complete accurate
paperwork and avoid delays.
 Learned proper office etiquette and was recognized for providing an organized and
efficient workspace.

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PROFFESIONAL DEVELOPMENT

Staying Positive in the Face of Negativity September 2021

LinkedIn Learning

Smart Serve Certificate May 2019

Smartserve.ca, Mississauga, Ontario

CPR/First Aid Certificate June 2020

St. Johns Ambulance, Newmarket, Ontario

_________________________________________________________________________________________________________________
References Available upon Request
 Faith Munro
9 Birkdale Dr.
St. Catharines, Ontario, L4A 7H3
Mobile: 647-457-0419, Email: faith.munro@hotmail.com

October 24, 2021

Connect Family Solutions

104 Main St E, Suite 202
Welland, Ontario
L3B 3W5

Dear Hiring Manger,

Please accept this letter as part of the application for the Therapist position being offered by your
organization through Indeed.ca. Currently, I am a 4th year Brock University student and obtaining an
Honours Research Psychology degree, with a minor in Child and Youth Studies. I am passionate about
improving and supporting individuals within the community that experience mental health distress. With
my broad experience, I am confident you will find me an asset to your organization. I have accompanied
my resume where I provide details on my work/volunteer experience and education.

During my time at Margaret Bahen Hospice, I interacted with individuals facing end of life and provided
support for them and their families. It was my duty to ensure that each person, whether the patient or
family member, was as comfortable as possible, both mentally and emotionally. It is through this
experience that I learned how mental health can have an impact on multiple people and influence group
dynamics. This would be reflected within the Therapist position through treating each family with
dignity and respect. When volunteering at the Kristen French Child Centre, I learned the importance of
confidentiality, and how to adapt to sensitive individuals including children. I was able to reflect that
each person, regardless of age, can experience vulnerability. This includes those that are experiencing
family difficulties such as divorce. As someone who understands the significance of mental health
services, I believe I would provide a positive, compassionate, hardworking attitude to this position.

Today, divorce and separation are becoming increasingly more common, and the Niagara Region is no
exception. The impact of this life transition can be difficult to process for many families. Your
organization offers these families an opportunity to move forward through attending to their
psychological wellbeing. I believe my experience with vulnerable people paired with my academic
knowledge allows me to offer that same support.

I would be pleased to have the opportunity to discuss your needs and am requesting a time that we can
review my qualifications. I am available during weekdays and can be contacted via email:
faith.munro@hotmail.com or by phone: 647-457-0419. Thank you for your consideration. I look
forward to speaking with you.

Sincerely,

Faith Munro
Faith Munro 647-457-0419 Page 2

The job posting used for this assignment can be found at

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