Swandolyn hubert

4103 Holloway Dr, Houston, Texas 77047

832-627-6100 | w6063071@student.hccs.edu

Work Experience
Behavioral Hospital of Bellaire, Houston, Texas April 2015 – Present
Receptionist
 Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
 Transmit information or documents to customers, using computer, mail, or facsimile machine.
 Hear and resolve complaints from customers or the public.
 Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to
specific destinations.
 Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages,
or scheduling appointments.

Park Plaza Hospital, Houston, Texas November 2016 – August 2015

PBX Operator
 Listen to customer requests, referring to alphabetical or geographical directories to answer questions and
provide telephone information.
 Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete
information.
 Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.

Hopebridge Hospital, Houston,Texas June 2013 – April 2015

Administrative Assistant
 Provide clerical support to other departments.
 Read and analyze incoming memos, submissions, and reports to determine their significance and plan their
distribution.
 Greet visitors and determine whether they should be given access to specific individuals.
 Open, sort, and distribute incoming correspondence, including faxes and email.
 Answer phone calls and direct calls to appropriate parties or take messages.
 Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing,
spreadsheet, database, or presentation software.

Education
Houston Community College, Houston, Texas September 2021 – December 2021

Certificate, Comprehensive Coding

Houston Community College, Houston, TX June 2019 – August 2019

Certificate, Medical Business Office Professional

Jesse H. Jones High School, Houston,Texas August 1990 – June 1994

High School, College Prepatory, 3.8 GPA

Skills
 Operations Support Systems  Administrative Support
 Notary Services
 Health Insurance Portability And  Medical Office Procedures
Accountability Act (HIPAA) Compliance  Medical Terminology
 Office Administration  Front Office
 Mail Distribution  Data Entry
 Switchboard Operator