Quiz 1:

Define Commounciation?
Flowchart of business communication?
Types of communication?
Five planning steps business planner?
Flowchart of organizational plan?

Question For People:

Write down the letter to the customer in response of disapproving request for the
adjustment of 10 laptops.

Buffer
Explanation
News
Friendly Close
Write a letter:
Write down the letter to the customer in response of granting request for the adjustment
of 10 samsung mobile phones.

Formula:
• Good news
• Explanation
• Friendly Close

Class Exercise:
Hi there,
We are glad to inform you that your request for the replacement of mobile phones has
been approved. We thriving to provide our customers with best and reliable shopping
experience. We need your help in this mutual efforts too.

You purchased these products from our xyz franchise on 25 March, 2021. Now you just
have to parcel these products to our address. Kindly pack these products in their original
boxes. Your replaced products will be delivered back to you within the 10 days after we
receive your products.

We are sorry for the inconvenience you faced due to this issue.

Ma’am Review:
• 10 ki 10 cheezen khraab nhi hoti, It’s not possible.
• You don’t have to mention the count.
• Your right is to expect high quality product.
• We have sold the same product to many other customers and the reviews are
awesome.
•

Product(s): Single or multiple products.

Research objectives:
1. Profit
2. Easiness / comfort

Q: Close ended questions for project (Weekend task)?

Closed-ended questions are questions that can only be answered by selecting from a limited
number of options.
E.g. MCQs or Performa like we saw in psychology.

1. How much do you earn weekly/monthly?

a) 20k b) 15k
c) 30k d) I don’t know

2. Which mobile brand do you prefer the most?

a) Samsung b) Iphone
c) Oppo d) Nokia

3. Do you ever visit northern areas?

a) Yes b) No
c) I don’t know

You have to ask question from the target audience. 10-12 max. 5,5 for each objective.
We can create google forms. Get it approved from ma’am in next week. Questions must
be relevant to topic and objectives. Bring handwritten to ma’am.

We’ll present after mid.

Objective always starts with ‘to’.

Before mid:
• Letters
• Letter format
• Memo memorandum
• Report writing (Short reports)
• Presentation skills (first 26 slides)

P.I.B =
 SOFTWARE HOUSE AS A STARTUP
Target Audience: Existing CEOs

1. Did you have any employment background when you started your start up?
a) Yes b) No

2. Were you the owner of the place in which you started your start-up or you rented the
place?How much do you earn weekly/monthly?
a) Yes b) No

3. How much did you invested before earning anything from your business?
a) Below 1M b) 1M to 3M
c) 5M d) More than 5M million

4. Did you directly started as an owner or you were partnering with someone else?
a) Started as owner b) Started as a group of partners

5. Did you started as a project based start-up or product based start-up?

a) Project Based b) Product Based

6. What was your source of work when you started your work?
a) Freelancing Platforms b) Outsourcing companies
c) Local Clients d) Local Companies

7. Which of the following thing is most important when hiring first ten employees in
your startup?
a) Experience b) Skills
c) Certifications d) Institute

8. What was your revenue in the first quarter?

a) Below 1M b) 1M to 3M
c) 5M d) More than 5M million

9. What did you do with your first quarter earning?

a) Invested in Business b) Personal Use

10. How did find your first investor?

a) In Business Seminars b) Friend/Family
c) Bank loan d) Professional Investors

11. Which measures did you take to get the most out of your employees?
a) Friendly Environment b) Bonuses/Perks