Monitoring Specialist@IBM

Skills and requirements:

 Fundamental understanding of Windows & Linux Operating System
(Server-side); for example: understands job control, soft and hard links,
and distinctions between the kernel and userspace.
 Willingness to learn new things and technologies (middleware,
network, storage)
 Good spoken and written English.
 Experience using an enterprise ticketing system (SCCD/Service
Now/Remedy/JIRA etc.)
 Strong interpersonal and communication skills; capable of training
users in applications, operating system fundamentals, and writing basic
documentation
 Understanding of ITIL process with appropriate fundamental
accreditation
 Excellent follow-up and time control skills
 Ability to work effectively with team members, multiple departments,
and vendors
 Should be able to mentor junior members of the team.
 Should act as a role model
 Ability to conceptualize problems
 Extremely flexible if the workflow is changing
 Communicative competence (pro-active)
 Team player
 Self-motivation

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 Nice to have:
 Ability to assess the impact of different network problems
 Experience with various monitoring and alert systems and operating
procedures to produce optimal results.
 Previous experience with Fault and Performance Management tools
(Nagios, Zenoss, Cacti, MRTG, IBM Tivoli Monitoring, Netcool or
equivalent),
 Knowledge of web applications and frameworks

What is the resource going to do:

 Perform real-time proactive monitoring of servers, databases, and
network devices
 Perform troubleshooting for diverse technologies based on existing
procedures (highly diverse infrastructure environments)
 Accurately log incidents within a ticketing system, documenting
symptoms, and perform event rating
 Update assigned tasks in a timely manner; escalate as required to
management, vendors, and clients.
 Monitors multiple logs across diverse platforms to uncover specific
activities as they occur from platform to platform.
 Ensure proper escalation during outages or periods of degraded system
performance, problem resolution, and customer satisfaction.
 Interact with systems engineers, developers, and other personnel to
quickly troubleshoot, triage, and resolve issues
 Develop and maintain positive communications between Global Service
Desk, Site Services, and IT Infrastructure teams.
 Manage the intake and recording of information to ensure that it is
accurate. Continuously evaluate the services provided and capture this
information in the department's reports and metrics.
 Create and implement documentation and procedures for alerting and
escalation.

WORKING HOURS
Shifts 24x7 - Morning 06:00-15:00; Late 14:00 - 23:00; Night 22:00-07:00

+40 736 342 314 office@siiromania.ro

This document and the information thereon are confidential and remain the sole property of SII IT&C
Services S.R.L. They may only be used for the purpose for which they are supplied. Use,
4A Timisoara Blvd., www.siiromania.ro communication and reproduction, in whole or in part, are strictly prohibited without prior, express,
AFI Park 4, 10th fl., written permission of SII IT&C Services S.R.L.
Bucharest
+40 736 342 314 office@siiromania.ro
This document and the information thereon are confidential and remain the sole property of SII IT&C
Services S.R.L. They may only be used for the purpose for which they are supplied. Use,
4A Timisoara Blvd., www.siiromania.ro communication and reproduction, in whole or in part, are strictly prohibited without prior, express,
AFI Park 4, 10th fl., written permission of SII IT&C Services S.R.L.
Bucharest