1 Mr. XYZ Purchase Engineer 2 Mr. XYZ Purchase Engineer 3 Mr. XYZ Purchase Engineer 4 Mr. ABC Marketing Executive 5 Mr. ABC NPD Engineer 6 Mr. Alpha NPD Engineer Project Escalation Matrix
Trigger When To Whom to Trigger
Not Able to identify New Supplier for raw material or BOP (Atleast Purchase Head Not Able10to Days Before find the Prototype required Run) RM Grade Not Able to get material (Atleastfrom Newly 10 Days approved Before Supplier Prototype run) for raw material Top Management or BOP Purchase Head Not able to procure (Atleast Supplier QualitySample 10 Days Before ManualProduction) (SQM) from Customer Marketing Head (Within 2 working weeks of APQP launch) samples Not able to get feedback from customer for submitted Project Leader Not(After able 15 Working to get days of production submission machine offor (plan) samples) trial run PPC Head and Project (After 3 office memos/ requests) Leader Format no: Issue- , Rev. no: Eff.date: Remarks