HUMAN FACTOR

1. Belief that an accident will never happen to "me " or to "my company" is a refeccon of f
a. Over confdence
b. Under escmate
c. Complacency
d. Unexperience

2. In the early days of powered fight, courage and the mastery of a whole new set of skills in
the struggle to control the new fying machines as the main atributes of f
a. Cabin crew
b. Cockpit crew
c. Ground crew
d. Maintenance Engineer

3. A simple defnicon of human factors such as f

a. Fitng the man to the bob
b. Fitng the man to the environment
c. Fitng the man to the tools
d. Fitng the man to the enuipment

4. A Model which is ofen used to aid in the understanding of human factors known as f
a. SHEL Model
b. SHELL Model
c. SHEEL Model
d. SHHEL Model

5. “Sofware” as the one of name derived from the inical leters of Model, related to f
a. Test Enuipment
b. Work patern
c. Manual
d. People

6. All the aspects of aviacon maintenance can be changed, except ;

a. Maintenance tasks are scll being done by human beings
b. Tools related to the bob
c. Enuipment related to the aircraf
d. Rules related to the technology

7. Naconal Commitee which invescgates tranportacon incidentaaccident in our country is f

a. IATA
b. CAA
c. FAA
d. KNKT

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8. “ A Lack “which is taken from Model “ Hardware “ f

a. Inadenuate tools
b. Inadenuate hangar space
c. Shortage manpowers
d. Poorly designed checklists

9. Mocvacon is usually considered to be

a.........................................................................................
a. Posicve force
b. Negacve Force
c. Posicve rather than a negacve force
d. Negacve rather than a posicve force

10. The part of the eyes which is responsible of focusing ability is f

a. Recna
b. Cornea
c. Pupil
d. Lens

11. To overcome Hypermetropiaa long sightedness interference of vision, this type of lens can
be used f
a. Convex Lens
b. Concave Lens
c. Vortex Lens
d. Progressive Lens

12. Presbyopia is one of hearing interference which caused by growing of f

a. Age
b. Food consumpcon
c. Drug consumpcon
d. Cigaretes consumpcon

13. The ear component which transmits vibracons f

a. Inner Ear
b. Outer Ear
c. Middle Ear
d. All above are true

14. The audible frenuency range that a normal person can hear is typically between f
a. 20KHz – 20.000Khz
b. 20Hz - 2Khz
c. 20Hz- 20KHz
d. 20Khz - 20,000Khz

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15. By using ear plugs, noise can be reduced up to f

a. 20 dB
b. 30 dB
c. 40 dB
d. 50 dB

16. A form memory which to be unlimited is called f

a. Ultra short-term memory
b. Short-term memory
c. Long term memory
d. Ultra long-term memory

17. Human memory is fallible, it means that f

a. Informacon may be stored
b. Informacon may be stored correctly
c. Informacon may be easy to retrieve
d. Informacon may be stored incorrectly

18. The use of a personal note book to capture such informacon on a permanent basis can be
dangerous. Why ?
a. May not be read
b. May be lost
c. May occur misinterpretacon
d. May become out-of-date

19. Councng tools before and afer working is to avoid f

a. Wascng cme
b. Lost tools
c. Damage tools
d. FOD

20. Claustrophobia can be defned as abnormal fear of being in f

a. An enclosed space
b. Depth
c. Height
d. Darkness

21. Good colour vision for maintenance engineer is important for, except f
a. Reading manual
b. Recognising component
c. Discnguishing between wires

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d. Using various diagnoscc tools

22. Presumpcon against an obbect in our mind is called f

a. Atencon
b. Percepcon
c. Illusion
d. Informacon

23. The ability to maintain atencon and remain alert over long periods of cme, ofen on one
task is called f
a. Seleccve atencon
b. Divided Atencon
c. Focused Atencon
d. Sustained Atencon

24. Choose the most appropriate statementrelated to somemocvacon

a. Delay punishment creates posicve efects
b. Immediate reward creates negacve efects
c. Immediate punishment creates doubtul efects
d. Delay reward creates posicve efects

25. Highly mocvated people tend to show the following characterisccs, except f
a. Unscncng co-operacon in overcoming problems
b. The energy, enthusiasm and determinacon to succed
c. High performance and results being inconsistenly achieved
d. Willingness to accept resposibility

26. People who are de-mocvated can be categorized as f

a. Lack of mocvacon
b. Lack of teamwork
c. Lack of awareness
d. Lack of knowledge

27. De-mocvated people tend to demonstrate the following charaterisccs,except f

a. Apathy and indiference to the bob
b. A poor record and of cme keeping and high absenteeism
c. A lack of co-operacon
d.Willingness to accomodate change

28. There is a possibility that the aircraf maintenance engineer will receive pressure at work
from those that work with him, known as f
a. External pressure
b. Internal Pressure

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c. Peer Pressure
d. Gradual Pressure

29. The key components of a safety culture, summarised as follows, except f

a. Creacng a safety informacon system
b. A good reporcng
c. Training investment
d. Forgetng to be afraid

30. Providing Ear Mufs, Goggles and Maskers around workplace is the embodiment of f
a. Business Culture
b. Technical Culture
c. Safety Culture
d. Social Culture

31. The workforce will not report errors and near misses if they are punished for it. Therefore
an informed culture depends on f
a. Pressure
b. Trust
c. Situacon
d. Reward and Punishment

32. Working as part of a team has a number of potencal benefts which includef
a. Share resources
b. Discuss problems
c. Check each other’s work
d. All above are true

33. Mocvacng the Team, Maintaining the Group, Demonstracng by Example,..........etc have to
be possedby f
a. Manager
b. Supervisor
c. Leader
d. Engineer

34. Discuss what, who and how a bob is to be done. Be sure that everyone understands and
agrees are the potencal solucon to overcome f
a. Lack of communicacon
b. Lack of knowledge
c. Complacency
d. Lack of teamwork

35. Any force, when applied to a system, causes some signifcant modifcacon of its form

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( physical, psychological or due to social pressures ) is called f

a. Facnue
b. Underpressure
c. Stress
d. Lack
36. In what stage where heart rate, blood pressure and body temperature concnue to drop ?
a. Stage 1
b. Stage 2
c. Stage 3
d. Stage 5

37. For most individuals, cme sleep approximately along 24 hour period is f
a. 6 hrs
b. 7 hrs
c. 8 hrs
d. 9 hrs

38. The tasks that are performed several cmes during a shif, or a number of cmes during a
short cme period is called f
a. Criccal task
b. Repeccve
c. Seleccve Task
d. Crusial Task

39. Communicacon can occur where 2 elements involved, such as f

a. Sender and mediator
b. Resources and sender
c. Receiver and sender
d. Sender and obbect

40. Many new techniciansaengineers are being trained in GMF to overcome f

a. Lack of Knowledge
b. Lack of Teamwork
c. Lack of Pressure
d. Lack of Resources

41. “ To fnd out what to do “ is a step in individual AaC Maintenance Engineer where occurs f
a. At the end of a task
b. Before starcng a task
c. During a task
d. At all task

42. DOE shif handover standards make the point that shif handover shouldreallyf

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a. Begin as soon as the shif starts.

b. Before the incoming shif
c. Afer outgoing shif
d. Can be done anycme

43. Memory which can be lost by amnesia is called f

a. Semancc
b. Episodic
c. Iconic
d. Echoic

44. The Slips as a kind of error is triggered by f

a. Change of task
b. Change of plan
c. Change of procedure
d. Change of policy

45. We remember about more than.....% of what we see and hear.

a. 65
b. 75
c. 55
d. 85

46. Dreaming occurs at the stage.... of sleep

a. Stage 4
b. Stage 3
c. Stage 5
d. Stage 6

47. To reduce noise, ear proteccon must be worn at 85 Db for longer than 4 hours.
a. Ear Plugs a Mufs
b. Head set
c. Helmet
d. Goggles

48. It is important that maintenance engineers are mocvated by f

a. Money
b. Reward
c. Desired
d. Afraid to be punished

49. Inspeccon which relies on the senses is called f

a. NDI

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b. NDT
c. Visual
d. Ultrasonic

50. Inspeccon is the examinacon of the obbect compared to f

a. Another obbect
b. Standard
c. Last result
d. Experience

51. The transmission of something ( messages, signals, meanings, etc ) from one locacon to
another.
a. Transportacon
b. Delivery
c. Communicacon
d. Direccon

52. Efeccve shif handover shoul be, except f

a. Face to face
b. Two ways, both parccipants
c. Verbal and writen mean
d. Take at any places

53. Barriers to efeccve communicacon at shif handover, except f

a. Contains relevant, wanted informacon
b. Language is inherently ambiguous
c. Missunderstandings
d. Over confdence and complacency

54. One of the visual problem “ CO builds up due to smoking “ is called “

a. Migrain
b. Cataracts
c. Hypoxia
d. Presbyopia

55. “ Culture “ which involving safety in a organizacon f

a. Bussiness culture
b. Technical culture
c. Safety culture
d. Efficiency culture

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56. “ To direct and to coordinate the accvices of team members “ is the ability of f
a. Manager
b. Leadership
c. Supervision
d. All member of group

57. To anccipate the parts renuired is to overcome f

a. Lack of resources
b. Lack of knowledge
c. Lack of awareness
d. Lack of compkacency

58. To fnd appropriate parts for aircraf maintenance based on safety f

a. Always use senses
b. Same size
c. Same colour
d. Consult manual

59. “ Fatal accident “ in Reason Model, involving three elements f

a. Management, Maintenance and Crew
b. Management, Supervision and Crew
c. Management, Leadership and Crew
d. Management , Environment and Crew

60. The stand for of MEDA is f

a. Maintenance Errors Deteccon Aids
b. Maintenance Errors Decision Accons
c. Maintenance Errors Decision Aids
d. Maintenance Errors Deteccon Accons

61. The principle of using MEDA Method is f

a. Find who makes errors
b. Possible and do not make errors intenconally
c. Punishment
d. All are true

62. By using MEDA, operator is expected can avoid f

a. Revenue
b. Safety
c. Rework
d. Efficiency

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63. Physical hazard in work area may include, except f

a. Very bright light
b. Noxious substances
c. Very loud sound
d. Too many aircraf in maintenance area

64. In aircraf maintenance, the health and safety policy might include, except f
a. Provide suitable training
b. Provide for the walfares of employees
c. Develop and introduce praccces and procedures
d. Reduce the workload

65. The efeccve warning sign to avoid hazard in the workplace must, except f
a. Visible
b. Single word
c. Durable enough
d. Big size

66. “ The way we do things here “ can be described as....................in an organizacon.

a. Culture
b. Behaviour
c. Characteriscc
d. Nature

67. Training programme in Human Factor in and out of the cockpit to promote safe fying is f
a. CMM
b. MRM
c. CRM
d. AMM

68. The recovery of stored informacon in brain is called f

a. Registracon
b. Storage
c. Retrieval
d. Memory

69. It’s beter to use manual and temporary aids-memories rather than rely up on memory.
a. Human’s memory is unlimited
b. Manual is never change
c. There is no distraccon around working area
d. Human’s memory is fallible

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70. An engineer receives a phone call from base while conneccng a tube. He forgets to
concnue his bob and leaves the tube unconnected. This happen indicates f
a. Lack of Teamwork
b. Lack of Resources
c. Lack of Knowledge
d. Distraccon

- GOOD LUCK -

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