FRONT OFFICE OPERATIONS (HHT10401P)

ASSIGNMENT 1
CHAPTERS:
1) INTRODUCTION TO FRONT OFFICE
3) HOTEL GUEST & GUEST ROOM
4) ROOM RATE STRUCTURE

A. INSTRUCTION:
1. Each student is required to submit an A4 size flyers and a minimum of 5pages of report
on the topic given.
2. Mode: Individual
3. Date of Submission: 2 Oct 2021 (Saturday)

** If you have any difficulties in submitting the assignment according to the date given, please come and discuss with me. There will
be penalty for late submission without valid reason.

B. QUESTION:
Use your own creativity to prepare a sample of packages that can be promoted in
hospitality and tourism industry. (Example: CNY yeesang plus room package, Baby
shower room package, Halloween package, let’s get business package, post-covid
package, others)
Your report should consist of the following:
i. Introduction – Background of the hotel chosen, Types of room available, Facilities
and amenities (General information of the hotel)
ii. Content – Elaboration of the package, Target people, Promotional strategy, Pricing
strategy
iii. Conclusion – How the package can increase hotel’s revenue

C. ASSESSMENT:
Report will be evaluated based on the rubric attached.

D. PROGRAM OUTCOME
PO1: acquire and apply knowledge in travel, hospitality and tourism, developing awareness and
business acumen to pursue a higher level of education (KNOWLEDGE).
PO6: identify and solve problems using effective critical thinking skills in order to achieve quality
decision making (CRITICAL THINKING AND PROBLEM SOLVING).
PO7: perpetually seek and acquire knowledge in hospitality and tourism areas (LIFE LONG
LEARNING).

E. COURSE OUTCOME(S)
CO5: Analyze sales strategy, reservation management and forecasting activities.
FRONT OFFICE OPERATIONS (HHT10401P)

ASSIGNMENT 1
NAME MATRIC NO.

SUBJECT FRONT OFFICE OPERATIONS CODE HHT10401P

GROUP -

DATE OF
2 October 2021
SUBMISSION

LECTURER AIN SHAMIMI ARIFIN

INSTRUCTION:
FULL
a. This is a group assignment. Don’t write anything here) MARKS
MARKS
b. Please attach the report with flyers and
assessment rubric during submission. a. Originality 30
c. Submission in the form of written report
(YELLOW colour cover page)
d. Written report must be in font Arial, size 11 b. Flow of ideas 30
e. Written report must be binding with black
tape.
c. Writing style 20

d. Grammar 10

e. Punctuality 10

TOTAL MARKS 100

HHT10401P FRONT OFFICE OPERATIONS

ASSIGNMENT 1 - REPORT RUBRIC

Name: _______________________________________________ Matric No.:____________________

Below
Attribute Poor Satisfactory Good Excellent Score
Average

High evidence
Shows effort
Minimal effort of original work.
Originality of Complete Modifications of producing
to indicate Due credit
Answers (30 plagiarism into ‘own’ effort originality
originality given to original
marks) work
source

5 10 15 20 30

Evidence of Good linkage

Flow of ideas Not well linkage between Very well
Shoddy work
(30 marks) planned between points points of thought out
of argument arguments

5 10 15 20 30
Poor
expressions Poor Good,
Writing style Simple and
and full of command of Uneven understandable
(20 marks) easy
jargons language writings

1 5 10 15 20

Acceptable
Full of
Too many of level of Minimal
Grammar grammatical No grammatical
grammatical grammatical grammatical
(10 marks) error error
error error error

2 4 6 8 10
Late
submission Late Late
Submit after
without any submission submission Submit on time
Punctuality class on the
reason (more with reason with reason during class
(10 marks) date given
than 10days (within 5days) (cause letter)
late)
2 4 6 8 10

Total
(100 marks)
100

Comments Lecturer’s Signature,

…………………………
(Name & Stamp)

RUBRIC: HOTEL PACKAGE FLYERS

HHT10401P FRONT OFFICE OPERATIONS

Name Matric Number

1.
2.
3.

CATEGORY 4 3 2 1 MARKS

Graphics - Several of the One or two of The graphics No graphics

Originality graphics used the graphics are made by made by the
on the flyers used on the the student, but student are
reflect a flyers reflect are based on included.
exceptional student the designs or
degree of creativity in their ideas of others.
student creation and/or
creativity in display.
their creation
and/or display

Attractiveness The flyers have The flyers has The flyer's The flyer's
& Organization exceptionally well-organized formatting and formatting and
attractive information. organization of organization of
formatting and material are a material are
well-organized little confusing very confusing
information. to the reader. to the reader.

Content - At least 7 5-6 accurate 3-4 accurate Less than 3

Accuracy accurate facts facts are facts are accurate facts
are displayed displayed on the displayed on are displayed
on the flyers. flyers. the flyers. on the flyers.

Grammar There are no There is 1 There are 2 There are more

grammatical grammatical grammatical than 2
mistakes on the mistake on the mistakes on the grammatical
flyers. flyers. flyers. mistakes on the
flyers.

Labels All items of Almost all items Several items Labels are too
importance on of importance of importance small to view
the flyers are on the flyers are on the flyers OR no
clearly labelled clearly labelled are clearly important items
with labels that with labels that labelled with were labelled.
can be read can be read labels that can
be read

TOTAL / 20

Comments Lecturer’s Signature,

…………………………
(Name & Stamp)
HHT10401P FRONT OFFICE OPERATIONS