HHT10804 HOUSEKEEPING

ASSIGNMENT 1
CHAPTER 1: INTRODUCTION TO THE HOUSEKEEPING ORGANIZATION
TOPIC: HOTEL BACKGROUND AND HOUSEKEEPING ORGANIZATIONAL CHART

A. INSTRUCTION:
1. Assignment must be completed in A4 size report writing.
2. Each student is required to submit an individual report of the topic given.
3. Mode: Individual
4. Date of Submission: 20th July 2021 (Tuesday). There will be penalty for late
submission.
5. Report must be more than 8 pages and less than 15 pages.

** If you have any difficulties in submitting the assignment according to the date given,
please come and discuss with me.

B. QUESTION:
1. You are required to choose ONE (1) hotel (4 or 5 star hotel) in Malaysia and briefly answer the
following questions:
I. Introduction
a. The hotel background, types of rooms available, facilities and amenities available (5
related pictures)
II. Body
a. The organization chart of the housekeeping department. (not necessary hotel’s
organizational chart)
b. Explain job responsibilities of each personnel in the housekeeping department.
c. Feedback from Internet review about housekeeping issue in that particular hotel
(Tripadvisor, Trivago, Booking.com, Agoda.com, others)
(Please attach any 5 screenshot of feedback)
d. Provide solutions for each of the issues
IV Conclusion
From your opinion, why it is very important for a hotel to have the housekeeping department?

C. FORMAT
Font: Arial
Size:11
Line Spacing : 1.5
Cover: Please follow the format given (RED color paper)
HHT10804 HOUSEKEEPING

D. ARRANGEMENT ON THE ASSIGNMENT:

1) Table of Content
2) Introduction
3) Body
4) Conclusion
5) Writing Rubric
ASSESSMENT:
Report will be evaluated based on the rubric attached.

E. PROGRAM OUTCOME
PO 1: acquire and apply knowledge in travel, hospitality and tourism, developing awareness and business
acumen to pursue a higher level of education (KNOWLEDGE).
PO 3: provide services and participate in any hospitality and tourism related programs to fulfill the
need of society locally and globally (SOCIAL SKILLS AND RESPONSIBILTY).
PO 4: demonstrate ethics value and professionalism within varieties of hospitality and tourism
environment (VALUES, ATTRIBUTES AND PROFESSIONALISM).
PO 6: identify and solve problems using effective critical thinking skills in order to achieve
quality decision making (CRITICAL THINKING AND PROBLEM SOLVING).
PO 7: perpetually seek and acquire knowledge in hospitality and tourism areas (LIFE LONG LEARNING).

F. COURSE OUTCOME(S)
CO1 Explain the operation and management of housekeeping in a hotel.
CO2 Identify the function of the reception service and the inter relationship with other department
in hotel.
CO7 Outline the task and role of housekeeping personnel.
SCHOOL OF HOSPITALITY AND CREATIVE ARTS
(SHCA)

HOUSEKEEPING
HHT10802T

ASSIGNMENT

PREPARED FOR:
MADAM SITI HANUM BINTI OTHMAN

PREPARED BY:

AHMAD DANIEL IMAN (0120170XXXXX) DHTM

DATE OF SUBMISSION:
20TH JULY 2021
 REPORT RUBRIC

Name: Matrix No.:

Attribute Poor Below Satisfactory Good Excellent Score

Average
Originality Just cut and Minimal effort Modifications Shows effort High evidence
(25 marks) paste to indicate into ‘own’ effort of producing of original
originality originality work. Due
work credit given to
original
source

1-4 5-10 11-15 16-19 20-25

Content Inability to Not enough Acceptable The content Very
Richness synthesize point of effort is more than competence
(30 marks) argument adequate
1-5 6-10 11-15 16-20 21-30
Flow of Shoddy work Not well Evidence of Good linkage Very well
ideas planned linkage between thought out
(20 marks) between points points of
of argument arguments
1-4 5-9 10-11 12-15 16-20
Writing style Poor Poor Uneven Simple and Good
(10 marks) expressions command of easy journalism
and full of language
jargons

1/2 3/4 5/6 7/8 9/10

Grammar Full of Too many of Acceptable Minimal No
(10 marks) grammatical grammatical level of grammatical grammatical
error error grammatical error error
error

1/2 3/4 5/6 7/8 9/10

Punctuality 4 day or 3 day late 2 day late from 1 day late On the day of
(5marks) more late from submission from submission
from submission submission
submission
1 2 3 4 5

TOTAL
100
HHT10804 HOUSEKEEPING