Instructions:

1. It is a closed-book, closed-notes examination. Use of

2. Answers to different questions must start on a non-programmable calculators is allowed.
new
page.
3. Read the questions carefully before
assuming anything. State clearly all the assumptions if using
any, and only if these are required.
4. Write the calculations/steps clearly. Neat diagrams would be
appreciated.
5. Illegible handwriting may lead to no evaluation and zero marks.

Q1.Under what conditions is a process-focused, make-to-stocksystemjustified? Your answer should

include real-life examples. (10 marks)

Q2. Identify the practical relevance of different competitive priorities in a 5-star hotel's operations
(consider the entire process starting from online booking to the customer check-out). (10 marks)

Q3. 1-mart is a discount optical shop that can fill most preseription orders in around 1 hour. The
is the processes at the store. There currently is one person assigned to each
management analyzing
task. The optometrist assigned to task B takes an hour off for lunch and the other employees work the
entire day. (5*2=10murks)

Task Time
66 1.Y6
A. Greet/register the patient 2 minutes/patient
B. Optometrist conducts eye exam 25 minutes/patient
1
C. Frame/lenses selection 20 minutes/patient
D. Glasses made (process can run 6 pairs 60 minutes/patient
of glasses at the same time)

E. Final fitting 5 minutes/patient

For a typical 10-hour retail day (10 A.M. to 8 P.M.), calculate the following:
a. What is the current maximum
output of the process per day (assuming every patient requires a
new pair of glasses and will
buy a single pair only)?
b. If another person were added, where would be the logical place? What effect would it have on
the expected maximum
output of the process per day?

Page 1 of 2