MCQ 231 SYBCOM Business-Communication

Dnyansagar Arts and Commerce College, Balewadi Pune.
45
Subject- Business Communication Sem- IV , 2019 pattern Sub.code- 231 Class: S.Y.Bcom
MULTIPLE CHOICE QUESTIONS
UNIT- I – Report Writing and Internal Correspondence
Q:1) Business report – A Business Report is a written communication of factual information on a

specific subject presented in an orderly and formal manner.
Sol:
A:) True
B:) False
Correct: A
Q:2) Examples of the objectives of business reports in large businesses might include
Sol:
A:) Presenting an analysis to management on a specific issue or incident or on the on-going state of
affairs of the business.
B:) Providing evidence of regulatory compliance to regulatory authorities, shareholders, creditors,

employees or some other stakeholder.
C:) Providing product or service information to stakeholders such as customers and employees.
D:) All of the above
Correct: D
Q:3) Features of a report include:
I. It is entirely based on observation, investigation and analysis.
II. It gives an account of some specific situation.
III. It talks about a particular problem in detail.
IV. Reports work best for judging the performances of different departments in an organization.
V.It is argued to be fact finding and not fault finding.
Prof. Shinde.P.S. www.dacc.edu.in

Dnyansagar Arts and Commerce College, Balewadi Pune.45
Sol:
A:) All of the above
B:) (I) and (IV) only
C:) (II) (IV) and (V) only
D:) None
Correct: A
Q:4) The primary objective of a report is to provide a basis for decision and action. The secondary
objective of a report which must be achieved in order that the primary objective is achieved is normally
Sol:
A:) To inform
B:) To record
C:) To recommend
Correct: D
Q:5) The key components of a business report are:
Sol:
I. Reader
II. Writer
III. Objective
IV. Subject
V. Structure
Sol:

B:) (I) (III) and (IV) only
C:) (I) and (III) only
D:) None
Correct: A
Q:6) Examples of a written business report may be delivered include:
Sol:
A:) Hold a meeting to discuss the issues then write a report.
B:) Send a written report then follow it up with a meeting to discuss the report.
C:) Deliver the report in the form of a presentation.
Correct: D
Q:7) Identify the Types of business reports.
Sol:
A:) Voluntary reports, Internal reports, External reports
B:) Formal reports, Informal reports, Statutory reports
C:) Periodic reports, Special reports, Analytical report
Correct: D

Q:8) Interpersonal communication –
Sol:
A:) Entails communication with another person
B:) Denotes communication within one’s self that necessarily involves the processes of thinking and
feeling
C:) Is a process in which individuals connect with themselves either consciously or subconsciously
D:) All of the Above
Correct: A
Q:9) Intrapersonal communication –
Sol:
A:) Entails communication with another person
B:) Denotes communication within one’s self that necessarily involves the processes of thinking and
feeling
C:) Is a process in which individuals connect with themselves either consciously or subconsciously
D:) Both B&C only
Correct: D
Q:10) Intrapersonal communication includes conversations continually going on in our own minds.
Such internal conversations can be for the purpose of clarifying thoughts or analysing a situation,
reflecting upon or appreciating something. Mastering the skills of intrapersonal communication lays
the foundation of successful socialization.
Sol:
A:) The above statement is correct
B:) The above statement is incorrect
Correct: A

Q:11) The important ingredients of intrapersonal communication are:
Sol:
A:) Self-concept
B:) Perception
C:) Expectations
Correct: D
Q:12) Self-concept –
Sol:
A:) Provides the basis for intrapersonal communication, because it governs how a person perceives
one’s self and is oriented towards other individuals.
B:) Self-concept which can also be referred to as self-awareness.
C:) Both A&B are correct
D:) None
Correct: C
Q:13) Self-concept which can also be referred to as self-awareness comprises of which of the following
factors?
Sol:
A:) Beliefs: are either descriptive or prescriptive, they represent basic personal attitudes and
inclinations towards what is true or false, good or bad.
B:) Values: are deep-rooted morals, standards and ideals, which are consistent with beliefs about good
and bad, right and wrong, ideas and actions.

C:) Attitudes: are learned predispositions and tendencies towards or against the subject matter, ideals
that stem from and are generally consistent with values.
Correct: D
Q:14) The three “selves” include:
Sol:
A:) Real self: what do you think of yourself when you are being honest.
B:) Ideal self: – who you would like to be or think you should be.
C:) Public self: – the one you would like others to know.
Correct: D
Q:15) Voluntary reports –
Sol:
A:) These are prepared on one’s own initiative without someone else’s demanD:) These are detailed
reports with enough of discussion dedicated to the background of the subject with careful
expression of the purpose.
B:) A report prepared and presented according to the form and procedure laid down by law is called a
statutory report. For e.g.: Audit report.
C:) are prepared and submitted at regular, prescribed intervals. They may be submitted annually,
semi-annually, quarterly, monthly, fortnightly, weekly or even daily. They are organised in a
standard predefined way.
D:) It analyses the facts, draws conclusions and makes recommendations. These reports are generally
organised around logical arguments and conclusions.
Correct: A

Q:16) Statutory reports –
Sol:
reports with enough of discussion dedicated to the background of the subject with careful expression
of the purpose.
semi-annually, quarterly, monthly, fortnightly, weekly or even daily. They are organised in a standard
predefined way.
Correct: B
Q:17) Periodic reports –
Sol:
of the purpose.
predefined way.
Correct: C

Q:18) Analytical report –
Sol:
of the purpose.
predefined way.
Correct: D
Q:19) Writing a report is an involved process. It requires information to be collected and research
performed. Data needs collating, organising and then using to argue logically and reach conclusions or
recommendations.
Sol:
A:) The above statement is incorrect
B:) The above statement is correct
Correct: B
Q:20) The key stages in writing a report are:
Sol:
A:) Preparation, Organise the information, Plan the layout
B:) Write a first (rough) draft, Editorial, revision and writing a final draft, Checking the final draft
C:) Both A&B

D:) None
Correct: C
Q:21) Features of effective reports include:
Sol:
A:) Fit for purpose, Decisive, Easy to read and follow
B:) Correct in fact and language, Concise, Persuasive
C:) Both A&B
D:) None
Correct: C
Q:22) Identify the characteristics of a bad report:
Sol:
A:) Hard work, boring and irritating to read
B:) Still needs basic editing
C:) Inconcise, is muddled and illogical
Correct: D
Q:23) Methods of Generating ideas and collecting information for report writing might include:
Sol:
A:) Brainstorming
B:) Sequential notes and lists
C:) Mind-mapping and patterned note-making

Correct: D
Q:24) There are many sources that can be used for researching the report. These include:
Sol:
A:) Colleagues – particularly those with relevant experience
B:) Performing an audit, review or investigation, Observation
C:) The Internet, Experts and specialists, Technical journals
Correct: D
Q:25) Never assume the reader knows the links between the groups and how the information flows –
your report must explain them to clearly build the full picture. The way to do this is:
Sol:
A:) Construct a pyramid of thoughts where each level from the bottom upwards summarises the
groups below.
B:) When you present the information to the reader (i.e. write the report) you present it in a top-
downwards fashion starting with the key point then explaining each sub-level of back- up.
C:) Both A&B
D:) None
Correct: C
Q:26) Having formulated the groups, you need to identify an appropriate ordering for presentation in
the report. This could be based on:
Sol:
A:) Ranking – either descending or ascending in terms of importance
B:) Spatial – order the groups as you would visualise them being created into a diagram of chart
C:) Chronological – order the groups in order of time in which they occur – e.g. steps in a process

D:) Impact Your report should have an impact on the reader. culminating in the conclusion or
recommendation
E:) On one of the above
Correct: E
Q:27) You could use either the top-down or bottom-up approach to ordering your report.
Sol:
A:) True
B:) False
Correct: A
Q:28) Top-down ordering –
Sol:
A:) Present your conclusions first
B:) Present the reasons for the conclusion
C:) Include the facts underlying your reasoning
Correct: D
Q:29) Bottom-up ordering –
Sol:
A:) State the material facts
B:) Demonstrate the reasons for the facts then summarise them
C:) Include a conclusion based on the facts you have just summarized

Correct: D
Q:30) In practice the method preferred by managers and clients is by far the _________ approach.
Sol:
A:) Top-down
B:) Bottom-down
C:) Both A&B
D:) None
Correct: A
Q:31) The main key issues relating to business reports to address include:
I. Relevance – Only include information that is important to the reader
II. Impact – Your report should have an impact on the reader
III. Cost effectiveness – Reports are not judged by length but rather by effectiveness.
IV. Clarity – Follow the usual rules of effective clear business writing
V. Timeliness – The report must be available to the reader when they need it.
Sol:
B:) (I) and (IV) only
C:) (III) and (IV) only
D:) None
Correct: A

Q:32) The “Best approach” to write the first draft of the report would be:
Sol:
A:) Write the easiest sections first to give yourself confidence.
B:) Write the most difficult sections first to relieve pressure.
C:) Write the sections in the order they appear in the report.
D:) Any of the above
Correct: D
Q:33) The title page is there to attract the reader to the report and assist them in finding the report at
a later date. You would typically include:
I. Title (and any sub-titles) – this should distinguish the report and ensure it is easily identifiable from
others
II. Author (internal reports only)
III. Your organisation’s name (external reports only)
IV. Any reference numbers
V. Degree of confidentiality
VI. Date
Sol:
B:) (I) only
C:) (I) and (II) only
D:) None
Correct: A

Q:34) A table of contents is a list of all the sections that are included in the report (in the same order in
which they appear) plus relevant page numbers.
Sol:
A:) False
B:) True
Correct: B
Q:35) The benefit of including an executive summary is that for senior people with little time it is the
one section they will read. Therefore, a succinct, clear and well written executive summary should
always reach the reader. The executive summary should include:
Sol:
A:) What the report is about
B:) What the problems are
C:) The conclusions you arrived at
D:) What you recommend
E:) All of the above
Correct: E
Q:36) The conclusions and recommendations must follow logically from the rest of the report. When
writing the conclusions and recommendations section, consider:
Sol:
A:) Do the conclusions and recommendations follow logically from the rest of the report?
B:) Check the conclusions and recommendations against the original objective of the report.
C:) Make sure you have answered the reader’s key question.
D:) Finish with the final impression you want to make.

Correct: E
Q:37) The “appendices” should include detailed information that the reader can essentially do without
in order to make sense of the main body of the report. Appendices should be:
Sol:
A:) Included only if absolutely necessary.
B:) Non-essential for understanding the main arguments.
C:) Referred to somewhere in the body of the text i.e. there must be a link.
D:) Mentioned as the final item in the table of contents.
Correct: E
Q:38) Request for proposal (RFP) – An RFP is a formal document that describes a project, or need for
service, and invites prospective bidders to propose solutions.
Sol:
Correct: A
Q:39) A Request for proposal (RFP) should contain:
I. Description of the work to be performed (in sufficient detail).
II. Method of formal submission of the proposal e.g. in a prescribed form to be delivered by hand or by
registered post.
III. Milestones and deadlines of the proposal process.
IV. Terms relating to payments, such as advances, stage (interim) payments and any other special
terms and conditions.
Sol:

B:) (I) and (III) only
C:) (II) and (Iv) only
D:) None
Correct: A
Q:40) A proposal is either written in response to a Request for proposal (RFP), or alternatively used as
to promote an idea to a relevant stakeholder.
The essential qualities and contents of a well-prepared proposal include:
I. purpose of the proposal is stated clearly
II. problem or need for the proposal is understood and defined clearly
III. suggested solution offered in the proposal is workable and in the best interests of the recipient
IV. proposal is honest, factual and objective
V. benefits to be derived from the proposal outweigh the costs
VI. proposal contains a time schedule including the milestones and any checklists of the projects
VII. contains a list of the costs and resources involved in completion of the project.
Sol:
A:) (I) (III) and (VI) only
B:) (I) (III) (IV) and (VI) only
C:) All of the above
D:) None
Correct: C

Q:41) Project progress report –
Sol:
A:) Outlines the progress of the tasks in a project, including work completed, work remaining, costs
incurred, remaining cost to complete the project and schedule of original and anticipated time for
completion of the project.
B:) Documents the quality of an employee’s work performance for a particular period with
identification of the individual’s strengths and weaknesses, training and development needs and career
planning.
C:) A feasibility report examines the viability of the proposed undertaking from its technical,
commercial and economic standpoints.
D:) Report that provides data of actual sales of various products classified by their quantities,
territories, sales teams and distributors for a specific period
Correct: A
Q:42) Performance appraisal report –
Sol:
planning.
Correct: B

Q:43) Feasibility report –
Sol:
planning.
Correct: C
Q:44) Sales and marketing report –
Sol:
planning.
Correct: D

Q:45) Operating report –
Sol:
A:) Summarises the operational activity for a particular time period
B:) Might include information on sales and purchases, employee information and inventory.
C:) Both A&B
D:) None
Correct: C
Q:46) Forms of business communication include:
Sol:
A:) Non-verbal communication
B:) Written communication
C:) Visual communication
D:) Verbal communication
Correct: E
Q:46) Non-verbal communication –
Sol:
A:) Non-verbal communication refers to the process of communication that facilitates sending and
receiving silent and wordless cues between people.
B:) Non-verbal communications convey a message from or about the person giving them.
C:) Both A&B
D:) None

Correct: C
Q:47) Non-verbal communication is an effective business communication tool as it can be used to give
a message when used effectively. Examples, include:
Sol:
A:) Creating a particular impression – smile, firm handshake, punctuality, smart dress.
B:) Reinforcing spoken message indicating seriousness, interest and engagement – e.g. an emphatic
gesture, sparkling eyes, disapproving frown.
C:) Providing feedback – applause, fidgeting, yawn.
Correct: D
Q:48) Key Features of non-verbal messages are:
Sol:
I. These are silent messages and do not use words.
II. Non-verbal communication takes place at every level and in all age groups.
III. Verbal communication has restrictions in terms of reach whereas non-verbal communication has no
such boundaries.
IV. It depends heavily upon the power of observation.
Sol:
B:) (II) and (III) only
C:) (III)
D:) None
Correct: A

Q:49) Forms of non-verbal communication include:
Sol:
A:) Facial expressions, Body posture, Gestures
B:) Personal appearance, Eye contact, Movement and stillness
C:) Silence and sound, Personal space
Correct: D
Q:50) A person to have quality communication skills must possess the knowledge of non-verbal
communication. Non-verbal communication helps us communicate the feelings and emotions behind
the words spoken.
Sol:
Correct: A
Q:51) Functions of Non-verbal behavior include:
Sol:
A:) As a means to persuade or control others
B:) To clarify things, to stress and to complement
C:) Non-verbal cues can also be used to substitute verbal expression
Correct: D

UNIT _ II- Recent Trends in Business Communication

Q:1) Which of these is not a medium for e-mail?
Sol:
A:) Intranet
B:) Internet
C:) Extranet
D:) Paper
Correct: D
Q:2) Which of these defined the internet?
Sol:
A:) The Federal Networking Council
B:) The Federal Network Council
C:) The Federal Networking Committee
D:) The Federal Network Committee
Correct: A
Q:3) Intranet is a company’s internal web.
Sol:
A:) True
B:) False
Correct: A
Q:4) Extranet is a web within a web.
Sol:
A:) True

B:) False
Correct: A
Q:5) Which of these is not used by intranet?
Sol:
A:) TCP
B:) BSNL
C:) IP
D:) HTTP
Correct: B
Q:6) Which of these is the easiest way of communication?
Sol:
A:) E-mail
B:) Telephone
C:) Fax
D:) Letter
Correct: A
Q:7) What does the following emotion display?
Sol:
A:) Confused face
B:) Happy face
C:) Shocked face
D:) Amazed face

Correct: B
Q:8) What does the following emotion display?
Sol:
A:) Confused face
B:) Laughing face
C:) Amazed face
D:) Sad face
Correct: B
Q:9) Which of these do not provide free E-mail?
Sol:
A:) Hotmail
B:) Rediff
C:) WhatsApp
D:) Yahoo
Correct: C
Q:10) Which of these should be avoided in an E-mail?
Sol:
A:) Wrong E-mail address
B:) Subject line
C:) Smileys
D:) Re-reading
Correct: A

Q:11) Free of cost repair of software bug available at Internet is called ….
Sol:
A:) Version
B:) Ad-on
C:) Tutorial
D:) Patch
Correct: D
Q:12) The Internet was originally a project of which agency?
Sol:
A:) ARPA
B:) NSF
C:) NSA
D:) None of these
Correct: A
Q:13) Which of the following is a correct format of Email address?
Sol:
A:) name@website@info
B:) name@website.info
C:) www.nameofebsite.com
D:) name.website.com
Correct: B

Q:14) HTML is used to create
Sol:
A:) machine language program
B:) high level program
C:) web page
D:) web server
Correct: C
Q:15) The computer jargon – WWWW, stands for __
Sol:
A:) World Wide Web Worm
B:) World Wide Wildlife Web
C:) World Wide Women’s Web
D:) World Wide Women’s Week
Correct: A
Q:16) The process of transferring files from a computer on the Internet to your computer is called
Sol:
A:) Uploading
B:) Forwarding
C:) FTP
D:) Downloading
Correct: D

Q:17) In internet terminology IP means
Sol:
A:) Internet Provider
B:) Internet Protocol
C:) Internet Procedure
D:) Internet Processor
Correct: B
Q:18) A Web site’s front page /main page is called__
Sol:
A:) Browser Page
B:) Search Page
C:) Home Page
D:) Bookmark
Correct: C
Q:19) Which one of the following is not a search engine?
Sol:
A:) Bing
B:) Google
C:) Yahoo
D:) Windows
Correct: D

Q:20) Verification of a login name and password is known as:
Sol:
A:) configuration
B:) accessibility
C:) authentication
D:) logging in
Correct: C
Q:21) Who is the father of Internet ?
Sol:
A:) Vint Cerf
B:) Tim Berners Lee
C:) Charles Babbage
D:) None of these
Correct: A
Q:22) Who is the founder of the Internet?
Sol:
A:) Vint Cerf
B:) Charles Babbage
C:) Tim Berners-Lee
D:) None of these
Correct: C

Q:23) Who invented world wide web ?
Sol:
A:) Tim Berners Lee
B:) Sir Thomas
C:) Charles Babbage
D:) None of these
Correct: A
Q:24) Who is the father of email ?
Sol:
A:) Tim Berners Lee
B:) Charles Babbage
C:) Paul Buchheit
D:) Ray Tomlinson
Correct: D
Q:25) Internet’s initial development was supported by
Sol:
A:) Microsoft
B:) ARPANET
C:) Bill Rogers
D:) Bill Gates
Correct: B

Q:26) World Wide Web was proposed by
Sol:
A:) Bill Rogers
B:) ARPANET
C:) Tim Berners-Lee
D:) Bill Gates
Correct: A
Q:27) The internet also known simply as ——–
Sol:
A:) NIT
B:) NAT
C:) NET
D:) NFT
Correct: C
Q:28) Which of the following is an example of connectivity?
Sol:
A:) Internet
B:) Power Card
C:) Data
D:) Floopy Disk
Correct: A

Q:29) ——– to transmit information on the World Wide Web.
Sol:
A:) TPPH
B:) HTTP
C:) HPTT
D:) HTPT
Correct: B
Q:30) A web address is also called a ——–
Sol:
A:) URL
B:) ULR
C:) RLU
D:) LUR
Correct: A
Q:31) ——– is the exchange of computer stored messages by telecommunication.
Sol:
A:) E-mail
B:) Download
C:) Copy
D:) Save
Correct: A

Q:32) Which of the following refers to dangerous programs that can be ‘caught’ by opening E-mail
attachments and downloading software from the internet?
Sol:
A:) Hardware
B:) Utility
C:) Virus
D:) Spam
Correct: C
Q:33) The internet is
Sol:
A:) an internal communication system
B:) a large network of networks
C:) a communication system for the Indian Government
D:) all of these
Correct: B
Q:34) Which of the following is used to write web pages?
Sol:
A:) HTML
B:) HTTP
C:) FTP
D:) URL
Correct: A

Q:35) Junk E-mail is also called
Sol:
A:) Copple crumbs
B:) sniffer script
C:) Spoof
D:) Spam
Correct: C
Q:36) The internet is
Sol:
A:) an internal communication system
B:) a large network of networks
C:) a communication system for the Indian Government
D:) all of these
Correct: B
Q:37) Which of the following is used to write web pages?
Sol:
A:) HTML
B:) HTTP
C:) FTP
D:) URL
Correct: A

Q:38) Junk E-mail is also called
Sol:
A:) Copple crumbs
B:) sniffer script
C:) Spoof
D:) Spam
Correct: C
Q:39) Each computer connected to the internet must
Sol:
A:) be an IBM PC
B:) be internet compatible
C:) have a modern connection
D:) have a unique IP address
Correct: D
Q:40) TCP stands for
Sol:
A:) Transmission Communicational Protocol
B:) Transmission Control Protocol
C:) Transistor Control Protocol
D:) Transform Control Protocol
Correct: B

Q:41) Business letters produce immediate effect because they are:

Sol:
A:) interesting
B:) brief
C:) informal
D:) formal
Correct: C
Q:42) Letters that please the receiver are called:
Sol:
A:) “yes” letters
B:) good-news letters
C:) routine letters
D:) invitation letters
Correct: B
Q:43) The purpose of a “no” response letter is to leave the reader with__
Sol:
A:) minimum disappointment
B:) no future hope
C:) reasons for the rejection of the request
D:) unpleasant feelings
Correct: A
Q:44) Form letters are also known as:
Sol:
A:) formal letters
B:) persuasive sales letters
C:) bad news letters
D:) circular letters
Correct: B

Q:45) A memorandum (memo) is considered a brief form of written communication for:

Sol:
A:) formal use
B:) external use
C:) internal use
D:) legal use
Correct: C
Q:46) Simplicity in writing means essentially__
Sol:
A:) the use of simple tense
B:) plainness
C:) the use of simple sentences
D:) the use of simple words
Correct: B
Q:47) Writing a letter with “you-attitude” means writing:
Sol:
A:) from the point of view of the reader
B:) from the point of view of other persons not concerned
C:) from the point of view of the writer
D:) using the word “you” repeatedly
Correct: A
Q:48) Good business letters are characterized by the following personal quality of the writer
Sol:
A:) seriousness
B:) formality
C:) humour
D:) sincerity
Correct: D

Q:49) The simplified style business letter has:

Sol:
A:) a subject line
B:) indentation
C:) a complimentary close
D:) a salutation
Correct: A
Q:50) Modern business letters are usually written in__
Sol:
A:) semi-block style
B:) full-block style
C:) indented style
D:) simplified style
Correct: B

UNIT- III- Types and Drafting of Business Letter

Q:1) Business letters should be concise.
Sol:
A:) True
B:) False
Correct: A
Q:2) Which of these must be avoided in business letters?
Sol:
A:) Polite words
B:) Formal words
C:) Abbreviations
D:) Clear details
Correct: C
Q:3) The mode of payment must be stated in business letters.
Sol:
A:) True
B:) False
Correct: A
Q:4) Which of these must not be mentioned in a business letter?
Sol:
A:) Information of the quality of the order
B:) Name of the firm

C:) The mode of payment
D:) With regards
Correct: D
Q:5) Where should the name of the firm be mentioned?
Sol:
A:) Right of the page
B:) Below the address of the writer
C:) Above the address of the writer
D:) On the last page of the letter
Correct: B
Q:6) Which of these is not a mode of address for any letter?
Sol:
A:) To a tradesman
B:) To a child
C:) To a firm
D:) To professional men
Correct:
Q:7) Which of these is not used to conclude a business letter?
Sol:
A:) Yours faithfully
B:) Yours truly
C:) Yours sincerely

D:) With kind regards
Correct: C
Q:8) Which of these should not be present in a business letter?
Sol:
A:) The name of firm or businessman
B:) The date
C:) Business jargon
D:) Courteous leave-taking
Correct: C
Q:9) The space to be left from the top is ___
Sol:
A:) 5 cms
B:) 2.5 cms
C:) 4 cms
D:) 2 cms
Correct: A
Q:10) Where are the details of enclosures mentioned?
Sol:
A:) Beginning of the letter
B:) Below the signature column
C:) Right-hand side of the letter
D:) Main body of the letter

Correct: B
Q:11) A letter of application should have the same form as a business letter.
Sol:
A:) True
B:) False
Correct: A
Q:12) Which of these letters are in response to an advertisement?
Sol:
A:) Solicited letters
B:) Unsolicited letters
C:) Letters of enquiry
D:) Letters of complaint
Correct: A
Q:13) Which of these letters of application must include a statement of the writer’s age?
Sol:
A:) For complain
B:) For employment
C:) For enquiry
D:) For adjustment
Correct: B
Q:14) Solicited letters of application are written of one’s own accord.
Sol:

A:) True
B:) False
Correct: B
Q:15) Resume is called curriculum vitae in ________
Sol:
A:) India
B:) France
C:) North America
D:) South America
Correct: C
Q:16) Which of these must not be mentioned in your CV?
Sol:
A:) Out of turn promotions
B:) Special recognitions
C:) How you helped your previous employer
D:) Salary you are looking for
Correct: D
Q:17) Which of these details should not be mentioned in your resume?
Sol:
A:) Age
B:) Telephone number
C:) Health

D:) Nationality
Correct: B
Q:18) Where is the name and address mentioned in a Job- Description CV?
Sol:
A:) Top right corner
B:) Top left corner
C:) Bottom right corner
D:) Bottom left corner
Correct: B
Q:19) Which of these is not mentioned in a skills profile?
Sol:
A:) Career aim
B:) Academic achievements
C:) Interests
D:) Employment
Correct: B
Q:20) Which of these is mentioned in a bio- data?
Sol:
A:) Career aim
B:) Interests
C:) Telephone number
D:) Date

Correct: C
Q:21) Which of these are the most common type of business letters?
Sol:
A:) Letters of application
B:) Letters of enquiry
C:) Letters of order
D:) Letters of adjustment
Correct: B
Q:22) Which of these is not a type of letters of enquiry?
Sol:
A:) General enquiries
B:) Personal enquiries
C:) Sales related enquiries
D:) Status enquiries
Correct: B
Q:23) Which of these is not a letter of enquiry?
Sol:
A:) General enquiry
B:) Status enquiry
C:) Friendly enquiry
D:) Sales related enquiry
Correct: C

Q:24) General enquiry letters do not result in any business return.
Sol:
A:) True
B:) False
Correct: A
Q:25) Sales related enquiries seek information regarding the business practice of enterprises.
Sol:
A:) True
B:) False
Correct: B
Q:26) Which of these seek information regarding purchase of a product?
Sol:
A:) General enquiry
B:) Status enquiry
C:) Sales related enquiry
D:) Private enquiry
Correct: C
Q:27) What is the best way to seek information regarding finance?
Sol:
A:) Schools
B:) Banks
C:) Shops

D:) Post office
Correct: B
Q:28) Which of these details is not required in a letter of enquiry?
Sol:
A:) Mode of packing
B:) Mode of payment
C:) Mode of transport
D:) Age of owner
Q:29) Where should the name and address of the firm writing the letter be mentioned in a letter of
enquiry?
Sol:
A:) Top left corner
B:) Top right corner
C:) Bottom left corner
D:) Bottom right corner
Correct: B
Q:30) Where should the courteous leave- taking be mentioned on a letter of enquiry?
Sol:
A:) Top left corner

Correct: D
Q:31) Orders for goods are placed on a seller after his quotation is accepted.
Sol:
A:) True
B:) False
Correct: A
Q:31) While placing an order, the quantity of the goods must be stated.
Sol:
A:) True
B:) False
Correct: A
Q:32) Where is the name of the company placing the order mentioned?
Sol:
A:) Top left corner
Correct: B
Q:33) Where is the date mentioned in the letter when an order is placed?
Sol:
A:) With the address of the company placing the order
B:) Below the address of the seller

C:) After the salutation
D:) Along with the leave-taking
Correct: A
Q:34) Which of these should not be mentioned in a letter while placing an order?
Sol:
A:) Date
B:) Address of seller
C:) Age of owner
D:) Leave taking
Correct: C
Q:35) Which of these is mentioned in a letter when an order is placed?
Sol:
A:) Age of the owner
B:) Nationality of the owner
C:) Health of the owner
D:) Mode of payment
Correct: D
Q:36) Where is the leave-taking mentioned in an order letter?
Sol:
A:) Top left
B:) Top right
C:) Bottom left

D:) Bottom right
Correct: D
Q:37) Which of these is not mentioned in a letter of complaint?
Sol:
A:) Problems in the supply of goods
B:) Shortcomings in the supply of goods
C:) Features in the supply of goods
D:) Fault in the supply of goods
Correct: C
Q:38) Where is the address of the company complaining mentioned?
Sol:
A:) Top left corner
Correct: B
Q:39) Where is the leave-taking mentioned in a letter of complaint?
Sol:
A:) Top left
B:) Top right
C:) Bottom left
D:) Bottom right

Correct: B
Q:40) An adjustment letter usually follows a letter of ____
Sol:
A:) enquiry
B:) application
C:) complaint
D:) invitation
Correct: C
Q:41) If the letter of complaint is in order, it must be assessed whether the money can be refunded or
not.
Sol:
A:) True
B:) False
Correct: A
Q:42) If the letter of complaint is in order, it must be assessed whether substitute items can be
supplied or not.
Sol:
A:) True
B:) False
Correct: A

Q:43) Where is the name of the company writing the letter of adjustment mentioned?
Sol:
A:) Top left
B:) Top right
C:) Bottom left
D:) Bottom right
Correct: B
Q:44) Where is the date mentioned in the letter of adjustment?
Sol:
A:) With the name of the company which placed the complaint
B:) With name of the company writing the letter
C:) After the main body of the letter
D:) After the leave-taking
Correct: B
Q:45) Where is the name and address of the company that complained mentioned?
Sol:
A:) Top right
B:) Bottom right
C:) Top left
D:) Bottom left
Correct: C

Q:46) Where is the leave-taking mentioned in the letter?
Sol:
A:) Top left
B:) Top right
C:) Bottom left
D:) Bottom right
Correct: D
Q:47) If the letter of complaint is in order, which of these need not be assessed?
Sol:
A:) If money can be refunded
B:) If substitute items can be supplied
C:) If the damage of the goods was the fault of the owner
D:) If the loss can be claimed from the insurance company
Correct: C
Q:48) The fault in a letter of adjustment should be accepted with ____
Sol:
A:) grace
B:) disgrace
C:) disapproval
D:) clumsiness
Correct: A

Q:49) A letter of adjustment must explain ____
Sol:
A:) excuses
B:) lies
C:) facts
D:) fakeness
Correct: C
Q:50) A proposal is a plan.
Sol:
A:) True
B:) False
Correct: A
Q:51) A proposal is a medium aimed at ______
Sol:
A:) instruction
B:) persuasion
C:) prevention
D:) advice
Correct: B
Q:52) Which of these are the largest requesters of proposals?
Sol:
A:) Teachers

B:) Governments
C:) Business institutions
D:) Builders
Correct: B

UNIT – IV – Writing Formal Mail and Blog Writing

Q:1) What does blog stand for?
Sol:
A:) Web big
B:) Web log
C:) Big log
D:) Read web
Correct: B
Q:2) A person who blogs is called a...
Sol:
A:) Browser
B:) Blogging
C:) Blogger
D:) Vlogger
Correct: C
Q:3) Basic blog entries that usually show up on the home page of a blog are called
Sol:
A:) Pages
B:) Categories
C:) Widgets
D:) Posts
Correct: D
Q:4) Usually one of the first things bloggers do is change this, which is the look of the blog...
Sol:
A:) Image
B:) Theme
C:) Post

D:) Sidebar
Correct: B
Q:5) These are similar to posts, but are for "static" content which you won't change often...
Sol:
A:) Text
B:) Menu
C:) Pages
D:) Widget
Correct: C
Q:6) These allow readers to reply to what you write, leave links, and create a general discussion__
Sol:
A:) Comments
B:) Screenshots
C:) Podcasts
D:) Pages
Correct: A
Q:7) The back-end of your blog where you make changes (not seen by the publiC:) is called...
Sol:
A:) Boardroom
B:) Sidebar
C:) Login
D:) Dashboard
Correct: D
Q:8) These are the blocks that make up sidebars (e.g. subscribe by email, links, calendars, etc.)
Sol:
A:) Widgets
B:) Plugins
C:) Search

D:) Categories
Correct: A
Q:9) What information should you not include in your blog posts or comments?
Sol:
A:) Your passwords
B:) Your phone number
C:) Your address
Correct: D
Q:10) What does URL stand for
Sol:
A:) Unicorns Rest Lazily
B:) Umbrellas Read Lots
C:) Uniform Resource Locator
D:) Underneath Remaining Logs
Correct: C
Q:11) What features would you not include in a quality comment?
Sol:
A:) Correct spelling, punctuation, spacing, and grammar
B:) A question and/or compliment
C:) Personal information about yourself or others
D:) Information relevant to the post
Correct: C
Q:12) Clickable content in a page/posts that takes the reader to another page or site is called...
Sol:
A:) A link/hyperlink
B:) A menu
C:) An image

D:) A widget
Correct: A
Q:13) If you want to add an image to a post, what sort of image should you use?
Sol:
A:) A Creative Commons image or your own image
B:) Any image you find in a Google search
C:) An image copied from another blog
D:) An image you saved from Instagram or Snapchat
Correct: A
Q:14) A photo, graphic, or image that represents you across blogs is called...
Sol:
A:) A logo
B:) An avatar
C:) An Alicorn
D:) A bio
Correct: B
Q:15) What are the benefits of blogging?
Sol:
A:) It offers an authentic audience and purpose for your work
B:) You can learn about digital citizenship
C:) You can make global connections
D:) All of the above and more
Correct: D
Q:16) Social letters include ______ letters
Sol:
A:) friendly
B:) business
C:) formal

D:) order
Correct: A
Q:17) Which of these is not a type of letter?
Sol:
A:) Friendly
B:) Business
C:) Application
D:) Musical
Correct: D
Q:18) Which of these is not a part of a letter?
Sol:
A:) Date
B:) Greeting
C:) Photo
D:) Signature
Correct: C
Q:19) The writer’s address is placed at the top left corner.
Sol:
A:) True
B:) False
Correct: B
Q:20) The salutation is placed at the extreme left hand of the first page.
Sol:
A:) True
B:) False
Correct: A

Q:21) Which of these is used as a form of greeting for business people?

Sol:
A:) Dear Nitin
B:) Dear Father
C:) Dear Sir
D:) Dear Mr.Patel
Correct: C
Q:22) Which of the following statements is incorrect?
Sol:
A:) A letter must be written in one single paragraph.
B:) A letter must be complete in all respects.
C:) A letter must be written in legible handwriting.
D:) A letter must be properly punctuated.
Correct: A
Q:23) Which of these is an example of courteous leave taking?
Sol:
A:) Yours Sincerely
B:) Yours sincerely,
C:) Yours sincerely
D:) Sincerely
Correct: B
Q:24) Where should the signature of the writer be placed?
Sol:
A:) Above the courteous leave taking
B:) Below the courteous leave taking
C:) Next to the courteous leave taking
D:) On the envelope
Correct: B

Q:25) What is the information endorsed on the envelope?

Sol:
A:) Name
B:) Address
C:) Name and address
D:) Name and date
Correct: C
Q:26) Business letters should be concise.
Sol:
A:) True
B:) False
Correct: A
Q:27) Emails are__
Sol:
A:) Secret
B:) Between me and the recipient(s)
C:) Public
D:) Top Secret
Correct: C
Q:28) If someone sends you an email Chain Letter, that asks you to send the email to all your friends
or you will have bad luck, or something like that...what should you do???
Sol:
A:) Send it to only your best friends
B:) Delete the email - "chain" email is forbidden on all email systems
C:) Keep it in your inbox and figure out who to send it to later
Correct: B

Q:29) Which one of the following is a commonly used web browser

Sol:
A:) Windows Internet Explorer
B:) Mozilla Firefox
C:) Google
D:) Yahoo
Correct: A
Q:30) Carbon copy others who are
Sol:
A:) Directly involved with the content
B:) Aware of the content
C:) Are not aware of the content
D:) Have little involvement with the content
Correct: B
Q:31) hat should you do before sending an e-mail?
Sol:
A:) Proofread
B:) Check your spelling and word choice
C:) Consider the recipient's communication style
Correct: D
Q:32) When sending a message, you should copy ("cc"):
Sol:
A:) Everyone in the department – just in case.
B:) Your boss and your boss' boss – so they know that you’re working hard.
C:) Only those people who absolutely need to know.
D:) The whole world. Why not? Everyone else does.
Correct: C

Q:33) The most important information in an email should be

Sol:
A:) At the end
B:) In the beginning
C:) Dispersed throughout
Correct: B
Q:34) Which is a positive effect of email etiquette at work?
Sol:
A:) Improved reputation for yourself and your organization
B:) Lower salary
C:) Ability to type faster
D:) Negative interactions with others at work
Correct: A
Q:35) When writing a complicated or detailed email, information should be
Sol:
A:) In one long paragraph
B:) Short paragraphs
C:) Separated into multiple emails
Correct: A
Q:36) A word or phrase used in a search
Sol:
A:) Distribution list
B:) Keyword
C:) Address book
D:) To-do bar
Correct: B

Q:37) The process of organizing, storing, and saving old documents

Sol:
A:) Contact
B:) Archive
C:) Signature
D:) Address book
Correct: B
Q:38) I should only forward e-mail when:
A:) I feel it's important.
B:) I know the other person should have the information.
C:) The topic is commendable and important to all on liners.
D:) I type a personal comment about why I am forwarding that specific e-mail to that specific
person.
Correct: D
Q:39) The tone of a professional email message should be:
Sol:
A:) Conversational.
B:) Formal.
C:) Casual – like the tone you use with friends.
D:) "Yo, dude! What’s up?"
Correct: A
Q:40) Choose the best e-mail subject line.
Sol:
A:) 02/25/10 Department Meeting Canceled
B:) Come to my office right away
C:) OPEN NOW!
D:) Question...
Correct: A

Q:41) When is it appropriate to use the 'Reply to All' button when replying to an e-mail message?
A:) Any time the original e-mail is sent to multiple people
B:) When everyone who received the original message needs to know your reply
C:) So that everyone who receives the message knows that you sent a reply
Correct: B
Q:42) Why should I use the BCc field?
A:) So I can send copies of business e-mail to my coworkers without my boss knowing.
B:) To keep my e-mail looking clean.
C:) To respect my contact's privacy.
D:) So I can send copies to anyone I want.
Correct: C
Q:43) Very important emails should be marked as high priority when
Sol:
A:) You feel it is high priority
B:) It seems like it could be high priority
C:) It is urgent
D:) The information is high priority for the recipient
Correct: D
Q:44) What would cause a problem when sending an email.
Sol:
A:) Attaching a large file
B:) Attaching an executable file
C:) Sending with out a subject
Correct: B
Q:45) Which of the following is the place you would check to see any recent messages sent to you?
Sol:
A:) Junk email folder
B:) Inbox

C:) Sent Items

Correct: B
Q:46) An electronic identifier inserted in e-mail messages that can contain text, hyperlinks, pictures,
or an electronic Business Card
Sol:
A:) Sign- post
B:) Marco list
C:) Signature
D:) Quick access toolbar
Correct: C
Q:47) The most appropriate example to begin an email is
Sol:
A:) Hiya!
B:) Good morning!
C:) What's up?Dude, guess what I did this weekend?!
Correct: B
Q:48) True or False: Emails are private and cannot be read or accessed by others.
Sol:
A:) True
B:) False
Correct: B
Q:49) How should email be considered somewhat like a phone call?
Sol:
A:) The tone should always be informal and comfortable
B:) You should know your emails are private
C:) Emails should be short, concise and to the point, like phone calls
D:) Email should never be considered anything like a phone call
Correct: C

Q:50) Collection of contact e-mail addresses that can be used to send a message to a group.
Sol:
A:) Address book
B:) Distribution list
C:) Supply list
D:) File folder
Correct: B
Q:51) Complicated or detailed email messages should be followed up with
Sol:
A:) Email
B:) High five
C:) Instant Message
D:) Phone Call
Correct: D
Q:52) What does the 'e' in e-mail stand for
Sol:
A:) Egg
B:) Express
C:) Electronic
D:) Elephant
Correct: C
______________________Thank You_____________________________

MCQ 231 SYBCOM Business-Communication

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Dnyansagar Arts and Commerce College, Balewadi Pune.

MULTIPLE CHOICE QUESTIONS

UNIT- I – Report Writing and Internal Correspondence

Q:1) Business report – A Business Report is a written communication of factual information on a

B:) Providing evidence of regulatory compliance to regulatory authorities, shareholders, creditors,

D:) All of the above

Q:3) Features of a report include:

I. It is entirely based on observation, investigation and analysis.

II. It gives an account of some specific situation.

III. It talks about a particular problem in detail.

V.It is argued to be fact finding and not fault finding.

Prof. Shinde.P.S. www.dacc.edu.in

MULTIPLE CHOICE QUESTIONS

A:) All of the above

B:) (I) and (IV) only

C:) (II) (IV) and (V) only

D:) All of the above

Q:5) The key components of a business report are:

Prof. Shinde.P.S. www.dacc.edu.in

MULTIPLE CHOICE QUESTIONS

A:) All of the above

B:) (I) (III) and (IV) only

C:) (I) and (III) only

Q:6) Examples of a written business report may be delivered include:

A:) Hold a meeting to discuss the issues then write a report.

C:) Deliver the report in the form of a presentation.

D:) All of the above

Q:7) Identify the Types of business reports.

A:) Voluntary reports, Internal reports, External reports

B:) Formal reports, Informal reports, Statutory reports

C:) Periodic reports, Special reports, Analytical report

D:) All of the above

Prof. Shinde.P.S. www.dacc.edu.in

MULTIPLE CHOICE QUESTIONS

Q:8) Interpersonal communication –

A:) Entails communication with another person

D:) All of the Above

Q:9) Intrapersonal communication –

A:) Entails communication with another person

D:) Both B&C only

A:) The above statement is correct

B:) The above statement is incorrect

Prof. Shinde.P.S. www.dacc.edu.in

MULTIPLE CHOICE QUESTIONS

Q:11) The important ingredients of intrapersonal communication are:

D:) All of the above

one’s self and is oriented towards other individuals.

B:) Self-concept which can also be referred to as self-awareness.

C:) Both A&B are correct

inclinations towards what is true or false, good or bad.

and bad, right and wrong, ideas and actions.

Prof. Shinde.P.S. www.dacc.edu.in

MULTIPLE CHOICE QUESTIONS

that stem from and are generally consistent with values.

D:) All of the above

Q:14) The three “selves” include:

D:) All of the above

Q:15) Voluntary reports –

Prof. Shinde.P.S. www.dacc.edu.in

MULTIPLE CHOICE QUESTIONS

Q:16) Statutory reports –

Q:17) Periodic reports –