Sergio - Garcia - Module 3 - Assessment 3

Assessment 3
Implement Operational Plan
Module 3 - Operational Control

BSBMGT517 - Manage operational plan

This unit is part of the following course:
BSB51915 - Diploma of leadership and management

Assessment Instructions
Declaration and statement of
authorship
Please complete this declaration and statement of authorship and submit it to your
trainer/assessor with your completed assessment tasks on or before the assessment task due
date.

Course Code BSB51915 Course Diploma of leadership & management

Name
Module 3 Module Operational Plan
Number Name
Assignment 3 Due - Trainer Paul Preisler
Number Date Assessor
Name

Family Name Given Name Student Number
1. Remezaite Monika 5535460
2. Garcia Sergio 5849504
3. Cander Alek 5441370
4. Holy Tessa 5561545

1. I/we hold a copy of this work which can be produced if the original is lost/damaged.
2. This work is my/our original work and no part of it has been copied from any other student’s
work or from any other source except where due acknowledgement is made.
3. No part of this work has been written- by any other person except where such collaboration
has been authorised by the trainer/assessor concerned.
4. I/we have not previously submitted this work for this or any other course/unit.
5. I/we give permission for this work to be reproduced, communicated, compared and archived
for the purpose of detecting plagiarism.
6. I/we give permission for a copy of my/our marked work to be retained by Laneway
International College for the purposes of external audits of the College’s systems and
practices.
I/we understand that:
7. Plagiarism is the presentation of the work, idea or creation of another person as though it is
my/our own. It is a form of cheating and is a very serious academic offence that may lead to
exclusion from the College. Plagiarised material can be drawn from, and presented in, written,
graphic and visual form, including electronic data and oral presentations. Plagiarism occurs
when the origin of the material used is not appropriately cited.
8. Plagiarism includes the act of assisting or allowing another person to plagiarise or to copy
my/our work.

Learner Signature/s Submitted Date

1. Remezaite Monika 12/05/19
2.
Student Name_TEMPLATE_Assessment.V1.2.docx – BSBMGT517 - Manage operational plan. Acquire Training Solutions Pty
Ltd trading as Laneway International College ABN: 91 607 441 412 RTO No: 41504 CRICOS CODE: 03597G. Last updated on
17/11/2018.
2
3.
Assessment Overview
Assessments Task
Assessment 1
1 - Build Your Team
Operational Execution

2 - Team Meetings
3 - Objectives and Key Results (OKR)
4 - Report On The Team’s Effectiveness
1 - Resource Requirements
Assessment 2
Prepare Operational Plan 2 - Develop and Present the Operational Plan
1 - Plan and Manage Resource Acquisition

Assessment 3
Implement Operational 2 - Monitor and Review Operational Performance
Plan
1 - Personal Goals

Assessment 4 2 - Personal Development
Personal Execution
3 - Monitor Personal Performance
4 - Prepare and Deliver your Presentation
17/11/2018.
3
Assessment 3 - Implement Operational Plan
In this assessment, you may choose to focus your work on own business, a client’s
business or on the Bags Galore case study.
If you choose your own business or a client’s business, you must be able to present
the following information:
● Present the Business Model Canvas.
If you choose to work on Bags Galore, please click on this link to access the case study.
Task 1 - Plan and Manage Resource Acquisition
The main objectives of this task are:
● Develop and implement strategies to ensure that employees are recruited and/or
inducted within the organisation’s human resources management policies,
practices and procedures
a) Based on your previously identified Human Resources requirements, choose one of
the positions you need to fill and create a job add to (hypothetically) post on seek.com.
This job add must include:
About the business: Brief description of the business, special emphasis in the
business culture.
About the role: General description of the role.
Responsibilities: List the responsibilities.
Skills and experience: L

ist all the mandatory and desirable skills and
experiences.
Benefits: describe the additional benefits of working for the business and salary.
17/11/2018.
4
You must submit your evidence via written response, minimum of 200 words.
About the business: B

ags Galore is a company that manufactures bags in China and
import bags to Australia. Bags Galore need an e-commerce website to increase
market share, revenue and customer satisfaction in line with the company’s strategic
plan.

About the role:
Bags Galore wants to start an online shop to sell directly to the public. Every day will
be different in this role and you will be responsible for providing exceptional service
for every customer. This will include finalising purchases of products, assisting in
applications for finance, organising product deliveries and any other requests that
may come your way. We are incredibly passionate about providing exceptional
customer service, however not everything always goes to plan, and as a result this role
deals with resolving customer concerns. You will need to have resilience in tough
situations and be able to think outside the square to resolve problems. We are looking
for someone who loves going over and above for their customers
● A positive and welcoming approach to both clients and staff
● A can do attitude
● Excellent written communication and customer service skills
● The ability to confidently multi-task and manage time and deadlines
● A proactive, motivated and flexible approach to your work and can
demonstrate initiative
● Knowledge of MS Word, Excel and MYOB
● Drivers license is essential

Responsibilities:
● take reasonable care of the health and safety of themselves and of others who
may be affected by what they do or do not do
● cooperate with the employer on health and safety matters
● not misuse any equipment that is provided for safety purposes (eg fire
extinguishers or safety goggles)
● follow instructions from the employer on health and safety matters and attend
relevant health and safety training
● report hazards and defects observed in the workplace.
17/11/2018.
5
Skills:
● Excellent written and verbal communication skills

● Conflict resolution
● Empathy
● Taking responsibility
Experiences:
● Office administration: 1 year (Preferred)
Benefits:
● Medical Insurance
● Hospital Insurance
● Superannuation
b) Prepare to interview potential candidates by developing a list of questions to be asked

during the interview.
You must include:
● Minimum of five questions.

● Most of your questions should be open-ended questions.
You must submit your evidence via written response, minimum of five questions.
How will your greatest strength help you perform?

What is your greatest weakness?
Tell me about something that's not on your resume.
Why are you leaving your job?
How do you handle stress and pressure?
c) You will perform a job interview role play. Your team will choose one of the other
teams to work with, you will take turns being the interviewed and the interviewer.
17/11/2018.
6
You must follow these guidelines:
● The interview will be a panel format, where the interviewers ask questions
together.
● The candidate on the other hand, will attend the interview on his/her own and all
members of the interviewed group should have a turn.
● Once everyone has been interviewed, the interviewing team will meet and choose
a candidate.
● The interviewers will give the success/failure news to each candidate individually.
● After the process is over the interviewers will wright a brief 250 word explanation
on how they made their hiring decision and describe the induction process.

Prepare answer to the common question: “Tell me about yourself, and why are you
interested in this role with our company?”. The idea is to quickly communicate who
you are and what value you will bring to the company and the role. Also, very
important Re-read the job description. I may want to print it out and begin underlining
specific skills the employer is looking for. I should think about examples from my past
and current work that align with these requirements. I need to prepare to be asked
about times in the past when I used a specific skill and to tell stories with a clear
Situation, Task, Action and Result. Writing out a few examples before the interview can
help I respond with good quality answers. I should use confident, accessible body
language and smile frequently too. Don't forget make eye contact when you’re
speaking. I need to sit or stand tall with your shoulders back. Before the interview,
take a deep breath and exhale slowly. This will help me manage any feelings of anxiety
and will encourage greater self-confidence. Respond truthfully to the questions I'm
asked. Tie my answers back to my skills and accomplishments by providing examples
of solutions and results I have achieved.
MAKE A HIRING DECISION
1. WHat we want?
2. First impresion
3. that meets our objective.
4. person with desire to work for pleasure, not only for money.
5. someone enthusiastic that contagia energy.
17/11/2018.
7

Task 2 - Monitor and Review Operational Performance
The main objectives of this task are:
● Identify areas of underperformance, recommend solutions and take prompt

action to rectify the situation
● Plan and implement systems to ensure that mentoring and coaching are
provided to support individuals and teams to effectively, economically and safely
use resources
a) Review your OKR Report Week 3 (Assessment 1) document and Identify areas of
employee underperformance, determine possible remedial actions and prepare to
performance manage underperforming employees.
You must include:
● Submit copy of your PDF OKR Week 3 (Assessment 1) document as a separate
PDF file.
● Identify the employee who has underperformed.
● Determine possible remedial actions.
● Describe what actions will take place to performance manage underperforming
employees.
● If you are unable to identify any underperformance in your group, please
describe a hypothetical scenario and use it as your sample.

The employee in charge of customer service must achieve 100% sales of the product in
comparison to the given objective, however, he needed a sales performance of 70%
compared to the given objective.
To have a constant sales performance, you must monitor the difficulties you encounter
during the and shop online and provide a solution for yourself on how to overcome this
fight.
The head of customer service will validate and support the solution given by the employee
The trainings and various scenarios on how to overcome the struggles will be given as an
example to the employee so that he / she can apply it every day work. A date must be set
for another meeting with the employee to review progress and discuss employee
17/11/2018.
8
performance against the agreed action plan. The employer must keep a written record of
all discussions related to poor performance in case additional measures are taken it is
required. The employee will also be asked if the work environment is not suitable for him /
her to achieve the requirement The employee will also be asked about his personal life,
this It can also be a factor in its poor performance. The sanctions will not yet be given from
the the employee will have one month to catch up and make sure they meet the
requirements requirement. You will be provided a recreational activity to regain momentum
need to perform Performance indicators should be used after one month to see if there is a
improvement in employee work

b) You will develop a plan and conduct a coaching session with one of your classmates
to help them achieve their goals.
In the session ensure you:

● Prepare for the session by completing the GROW coaching template provided
below.
● Introduce the session, defining the expectations and allowing your classmate to
share their point of view about the session.
● Use the GROW model, establish goals and performance gaps (reality).
● Continuing with the GROW model, establish and discuss development options.
● Continuing with the GROW model, establish your classmate’s willingness to
perform and achieve their goals in measurable and observable ways.
You must submit your evidence via written response. This element of the assessment is to be
completed individually. Add your plan in the blank spaces provided, feel free to add additional bullet
points if necessary.

Coaching phase Activities/questions
Introduction Summarise the objectives of coaching

session from your point of view:
17/11/2018.
9
● Developing workers ability to
identify solutions for the problems
at work
● Help employee to be more open to
oppoturnities
Ask your classmate for input, to describe
own perspective:
● Help Employee to be more specific
about their goals
● Know the environment that we get
involved
Goal Ask questions to establish personal goals

and aspirations:
● What is your ideal job description
● what you want to achieve as a result

of this session
Reality Ask questions to establish their

understanding of:
● gap between reality and goals:
○ Where are you now in relation to

your goal?
○ What skills/knowledge/attributes
do you have?
discuss potential obstacles to
achievement:
● What is your preparation for potential
risks?
● What kind of skills you think needed if
some problem occured?
Options/ Ask questions to help generate options or

opportunities opportunities to help achieve goals:
● What can you do to make a different
for the company?
● What are your options?
Will Ask questions to establish willingness to

agree to concrete and time-bound
17/11/2018.
10
measures to improve performance:
● do you think we achieve the goal in
first quarter?
● what would you do when you facing
an obstacle in the process?
17/11/2018.
11

Sergio - Garcia - Module 3 - Assessment 3

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Sergio - Garcia - Module 3 - Assessment 3

Uploaded by

Copyright:

Available Formats

Implement Operational Plan

Module 3 - Operational Control

Course Code BSB51915 Course Diploma of leadership & management

Family Name Given Name Student Number

1. Remezaite Monika 5535460

2. Garcia Sergio 5849504

3. Cander Alek 5441370

4. Holy Tessa 5561545

Learner Signature/s Submitted Date

3 - Objectives and Key Results (OKR)

4 - Report On The Team’s Effectiveness

1 - Plan and Manage Resource Acquisition

4 - Prepare and Deliver your Presentation

● Present the Business Model Canvas.

Task 1 - Plan and Manage Resource Acquisition

The main objectives of this task are:

About the role:​ General description of the role.

Responsibilities:​ List the responsibilities.

Skills and experience: L

About the business: B

● Excellent written and verbal communication skills

● Office administration: 1 year (Preferred)

b) Prepare to interview potential candidates by developing a list of questions to be asked

You must include:

● Minimum of five questions.

How will your greatest strength help you perform?

Task 2 - Monitor and Review Operational Performance

The main objectives of this task are:

● Identify areas of underperformance, recommend solutions and take prompt

You must include:

In the session ensure you:

Introduction Summarise the objectives of coaching

Goal Ask questions to establish personal goals

● what you want to achieve as a result

Reality Ask questions to establish their

○ Where are you now in relation to

Options/ Ask questions to help generate options or

Will Ask questions to establish willingness to

You might also like

About the role: General description of the role.

Responsibilities: List the responsibilities.