Assessment method-based instructions and

guidelines: Skills Test

Assessment type

 Skills Test - Facilitate a discussion and debate on ideas

Instructions provided to the student:

Please refer to the Student Assessment Information Pack for full details on instructions and the pre-
assessment checklist that you should check before attempting any assessment task.

Assessment task description:

 This is the second (2) assessment task you must successfully complete to be deemed
competent in this unit of competency.
 This assessment task is a Skills Test.
 This assessment task consists of three (3) practical demonstration activities.
 Activity 1: Establish a framework for communication
 Activity 2: Develop ideas for communication
 Activity 3: Debate and discuss ideas
 You will receive your feedback within one (1) week, and you will be notified by your
trainer/assessor when your results are available.
 You must attempt all activities of the project for your trainer/assessor to assess your
competence in this assessment task.

Applicable conditions:

 This skill test is untimed and is conducted as an open book assessment (this means you are
able to refer to your textbook or other learner materials during the test).
 You will be assessed independently on this assessment task.
 No marks or grades are allocated for this assessment task. The outcome of the task will be
Satisfactory or Not Satisfactory.
 As you complete this assessment task, you are predominately demonstrating your skills,
techniques and knowledge to your trainer/assessor.
 Your trainer/assessor may ask you relevant questions during this assessment task

Resubmissions and reattempts:

 Where a student’s answers are deemed not satisfactory after the first attempt, a
resubmission attempt will be allowed.
 The student may speak to their trainer/assessor if they have any difficulty in completing
this task and require reasonable adjustments.
 For more information, please refer to the Training Organisation’s Student Handbook.

Location:

BSBCRT412 Assessment 2 V1 Page 1 of 26

  This assessment task may be completed in:

☐ a classroom
☒ learning management system (i.e. Moodle),
☐ workplace,
☐ or an independent learning environment.

 Your Trainer/Assessor will provide you with further information regarding the location for
completing this assessment task.

Purpose of the assessment

The purpose of this assessment task is to assess the student’s knowledge and skills essential to
facilitate a discussion and debate on ideas in a range of contexts and industry settings.

 Skills to evaluate the purpose, audience and legislative and organisational frameworks
applicable to task
 Skills to identify and analyse methods to elicit responses from audiences in consultation
with others
 Skills to identify challenges to communication of ideas for mitigation
 Skills to research selected ideas for presentation
 Skills to adopt persuasive communication techniques
 Skills to participate actively in presentation and critical discussion of ideas
 Skills to respond constructively to presentation feedback
 Skills to use feedback to further refine developed communication.

Task instructions

 The purpose of this assessment task is to assess the students’ knowledge and skills
essential to present and debate ideas using creative techniques in order to provoke
response, reaction and critical discussion.
 The student will take on the role of the Operations Coordinator.
 The trainer/assessor will take on the role of Supervisor.
 The trainer/assessor will further assign the team members’ roles to the students/staf
members.
 The student will have the responsibility to manage the team members.
 For Activity 3, where the presentation is to be delivered:
o If the presentation delivery takes place in a face-to-face environment
 The trainer/assessor will supervise/observe the student delivering the
presentation
o If the presentation delivery takes place in an online environment
 The student must use video conferencing tools such as zoom
 The student must record the presentation and send the recorded
presentation to the trainer/assessor.
 The trainer/assessor will assess the presentation delivery based upon the
recorded presentation
 The student must use the templates provided to document their responses.
 The student must follow the word-limits specified in the templates.
 The trainer/assessor must assess the student using the performance checklist provided.
Assessment Task 2 - Skills Test
Skills Test:

This assessment task requires you to demonstrate the skills and knowledge required to articulate, present
and debate ideas in work using creative techniques to provoke response, reaction and critical
discussion. This includes:

• Evaluating the purpose, audience and legislative and organisational frameworks applicable to
the task
• Identifying and analysing methods to elicit responses from audiences in consultation with others
• Identifying challenges to the communication of ideas for mitigation
• Researching selected ideas for presentation
• Adopting persuasive communication techniques
• Participating actively in presentation and critical discussion of ideas
• Responding constructively to presentation feedback
• Using feedback to further refine developed communication

Workplace/simulated workplace requirements

This assessment task will be completed at your training organisation. The training organisation must
meet the following requirements:

Requirements:

The simulated workplace environment consists of:

• Your training organisation as your workplace

• A safe working environment with opportunities to present, discuss and debate ideas with others.
• Standard operating/workplace procedures.
• Your trainer/assessor to provide you with assistance throughout the assessment activity.
• Access to the following equipment and resources:
o Computers and internet for all participants and students
o MS Office
o Printer
o Supervisor
o A conference hall or meeting room
 Are there opportunities for students to: Yes/No/NA

Follow standard operating/workplace procedures

Use up-to-date software and equipment

Work within stated timelines to meet deadlines

Gain experience in the challenges and complexities of dealing with multiple tasks

Experience prioritising competing tasks and dealing with contingencies

Workplace environment to work with others in a team

Safety processes relevant to the area of work

Equipment and resources specified in the simulated workplace requirements

A safe working environment with opportunities to present, discuss and debate

ideas with others.

Workplace environment sufficient to work independently and manage workload

Workplace simulated scenario

Your training organisation conducted its schedule annual management meeting. In the meeting, it was
decided that the management would focus on implementing the two (2) areas for the upcoming year to
promote sustainability and customer relationships.

• Focus area 1: Launching a green campaign

• Focus area 2: Integrating customer relationship management (CRM) into its business

Launching a green campaign

The management wants you to launch a ‘Green Campaign’. They want you to gather, discuss, and
debate the green campaign ideas with the staf members. The green campaign will be focused on
making the office eco-friendly and efficient.

The green campaign should be focused on:

 • Starting a sustainability team to raise awareness
• Creating monthly green challenges
• Opting for sustainable products
• Adopting a “Double-sided paper” policy
• Reducing electricity usage

Integrating customer relationship management (CRM) into its business

The management is thinking about integrating customer relationship management (CRM) into its
business. The management wants you to gather and discuss the ideas for integrating customer
relationship management (CRM) into its business. The management wants you to prepare a
presentation that includes the following information about customer relationship management (CRM)
and debate on ideas presented with the Supervisor and Customer Service team leader.

• How CRM works

• Benefits of using a CRM system
• Key features of the CRM system
• Why should the training organisation integrate CRM into its business
• Implementing CRM – Best practice
• Training requirements for staf members

Organisational framework for presenting and discussing ideas

The training organisation has an existing organisational framework in place for presenting and
discussing ideas.

Organisational framework

The information or any ideas must be presented using a presentation.

The presentations must be prepared, following the instructions and guidelines provided below.

Important instruction about the slides:

 Each presentation must be 10-15 slides.

 Each slide should be numbered for easy reference during the presentation.
 Slides must be readable; most participants will print out the presentation for multiple
colleagues; slides must be readable when printed in black and white.
 No company logos are permitted except on title slides.

Formatting Guidelines

Please ensure your material has been edited, proofed, and complete with all graphics embedded in the
document or presentation.
Please create your documents and presentations with the following guidelines:

 Backgrounds and Font Colour: use a dark background with fonts in bright or light colours or
use a light background with fonts in dark colours
 Do not shadow fonts as they become very difficult to read
 Font Size for Titles: 36-48 Point
 Font Size for Text: 20-24 Point
 Font Style: Arial or Times New Roman & Standard Bullets Only
 Lines of Text: No more than six (6) lines of text with the font size listed above on the same
slide
 If you have more than six lines, please divide them into two slides
 Use animations when appropriate such as demonstrating the position of the person working on
a desktop
 Make things visual. Do not use endless slides of bulleted lists that all look the same
Your role and responsibilities

You are working as Operations Coordinator in your training organisation. The management has given
you the responsibility to articulate, present and debate ideas for the two (2) focus areas given in the
‘Workplace simulated scenario’ with the target audience using creative techniques in order to provoke
response, reaction and critical discussion.

As part of your job role, you have the following responsibilities:

• Evaluating the purpose, audience and legislative and organisational frameworks applicable to
the task
• Identifying and analysing methods to elicit responses from audiences in consultation with others
• Identifying challenges to the communication of ideas for mitigation
• Researching selected ideas for presentation
• Adopting persuasive communication techniques
• Participating actively in presentation and critical discussion of ideas
• Responding constructively to presentation feedback
• Using feedback to further refine developed communication
Skills Test

This assessment task requires you to demonstrate the skills and knowledge required to facilitate a
discussion and debate on ideas with at least two diferent audience types.

• The audience for the focus area 1 will be four (4) team members.
• The audience for the focus area 2 will be Supervisor and Customer Service team leader

• The trainer/assessor will allocate the role of the participants for each focus area.
• When allocating the roles, the trainer assessor will ensure that the team members are from
Culturally and Linguistic Diverse (CALD) backgrounds.
• The trainer/assessor will take on the role of the Supervisor.

In the course of the above, you must:

 Evaluate the purpose, audience and legislative and organisational frameworks applicable to the
task

 Identify and analyse methods to elicit responses from audiences in consultation with others

 Identify challenges to the communication of ideas for mitigation

 Research selected ideas for presentation

 Adopt persuasive communication techniques

 Participate actively in presentation and critical discussion of ideas

 Respond constructively to presentation feedback

 Use feedback to further refine developed communication.

To do so, you are required to complete the following activities:

 Activity 1: Establish a framework for communication

 Activity 2: Develop ideas for communication

 Activity 3: Debate and discuss ideas

During the completion of these activities, you are required to demonstrate the following skills:

 Skills to articulates ideas and requirements clearly and creatively using techniques appropriate
to the audience and environment
  Skills to participate in a verbal exchange of ideas and elicit the view and opinions of others by
listening and questioning

 Skills to use a range of persuasive responses and make comparisons which show an understanding
of topics and concepts

 Skills to present clearly written formats, drawing on a range of communication practices to achieve
goals

 Skills to identify opportunities to develop and apply new ideas and select ideas for implementation

 Skills to identify key themes and ideas to be explored and identify ways to respond to and use
diverse perspectives

 Skills to use features and functions of digital tools and technologies to store and present
information

The roles and their responsibilities: Relationships with stakeholders such as team
members, Customer service team leader and Supervisor

The assessment task requires you to communicate with a number of organisational stakeholders. The
main roles applicable to the assessment task includes:

Role number 1: Supervisor: The Supervisor is the individual who supervises or is in charge of the
organisation. They belong to a higher rank or status. Their job role and responsibilities are:

 Assign team members to you to complete the project.

 Assist you in understanding the task requirements.

 Provide you with information about job roles and responsibilities.

 Participate in debate and discussion

 Supervise you in completing the assessment task and requirements.

 Review and assess student/candidate performance and provide them with constructive feedback,
as necessary.

Role number 2: Team members and Customer service team leader: The team members and
Customer service team leader are student’s co-worker or workfellow. They are associates that the
candidate works with. Their job role and responsibilities are:

 Participate as the audience in the presentations.

 Participate in a healthy and open debate and discussion.

 Communicate and collaborate with you for the required activities.

Note:

 The trainer/assessor will take on the role of Supervisor.

 The trainer/assessor will assign team members to the student for each activity.
  The trainer/assessor must provide information to the student regarding the target audience.

 Each student will be assessed individually for all assessment activities.

Timeframe to complete the project:

Two weeks (You have two weeks to complete the project)

Task requirements

 You will be assessed on your technical knowledge and skills to complete this project.

 You will be assessed on working in a team environment and meeting your job role and
responsibilities.

 You must follow the instructions provided by the Supervisor.

 All individuals must complete their role and assigned responsibilities and meet the specified
deadlines.

 The task must be completed in the specified timeframe.

Activity 1: Establish frameworks for communication

This activity requires the student to establish a framework for communication for each of the following
focus areas:

 Focus area 1: Launching a green campaign

 Focus area 2: Integrating customer relationship management (CRM) into its business

Audience information for each focus area:

 The audience for the focus area 1 will be four (4) staf members.

 The audience for the focus area 2 will be Supervisor and Customer Service team leader

You must establish the framework for communication using ‘Template 1’.

To establish a framework for each focus area, you are required to:

 Evaluate and document the purpose of and audience for communication for each focus area
according to task requirements.

 Evaluate and document the advantages and disadvantages of various methods of

communication according to task requirements

 Research and document the organisational or legislative frameworks applicable to communication

Each framework for communication must be prepared using ‘Template 1’ and include the following
information:

 Purpose and audience for communication

 Advantages and disadvantages of various methods of communication

 Organisational or legislative frameworks applicable to communication

Template 1: Framework for communication

Focus area 1: Launching a green campaign

Purpose and audience for communication (30-50 words)

The administration needs to begin a Green Campaign so that we may gather, share, and discuss the Green Campaign's
recommendations with the staff. As such, the primary goal of this message is to discuss and talk about the launch and development
of the Green Campaign in the organization. The green project will work to make the office efficient and sustainable from an
environmental standpoint. Four employees would be the target market for this procedure.

Advantages and disadvantages of various methods of communication (50-100 words)

1. Veral method
Advantages:
It's simple to identify the issue This suggests that it is simple and easy to comprehend the issue through verbal contact, for
example, by using the voice it helps to recognise people who are in disagreement with two or more persons and this makes the
dispute simple to settle.
Disadvantages:
This spoken communication is quickly forgotten. One of the linguistic drawbacks is how simple it is to overlook the words you
want to use while speaking to customers or personnel.

2. Written communication method:

Advantage:
One advantage of writing communications is the provision of proof since verbal communication is difficult to share in a way that
makes written communication simpler than spoken engagement.
Disadvantage:
Communication via writing requires time As you write or transmit messages from one source to another, whether you want to
convey the information to the organisation you can enable someone to reach, it takes time to go where you want to go by trip, for
example, emails.

Organisational or legislative frameworks applicable to communication (50-100 words)

Legal and moral concerns related to communication might include privacy, confidentiality, disclosure, and the source of
information.
Following are the legislation organization follow for communication.

1. Anti-discrimination Act 2010: protect the discrimination rights of personnels.

2. The Privacy Act 1988: protect the data collection, data record their consent and authority rights.
3. The Human Right Act 1988: The Act offers a clear legal foundation for upholding, defending, and advancing fundamental
human rights.
 Focus area 2: Integrating customer relationship management (CRM) into its business

Purpose and audience for communication (30-50 words)

This communication's goal is to talk about and debate customer relationship management. A crucial component of the business is
customer relationship management (CRM). The management requests that we gather and research ideas for integrating CRM into
the business. The management wants to construct a presentation that covers a variety of CRM-related information and includes
discussions of suggestions made to the Supervisor and Customer Service Team Leader.

Advantages and disadvantages of various methods of communication (50-100 words)

1. Visual communication
Advantage:
Since there are no words used in the explanation, it may be utilised as fact while watching television, making it easier to
understand than most other forms of communication. The idea is simpler to comprehend.
Disadvantage:
It takes time to comprehend that employing this visual communication takes time for clients or others to understand what
you are doing, so they can view the item first after a few minutes.

2. Internet based Application e.g emails

Advantage:
It is easy to use since you may access the internet and additional clients across the world quickly while transmitting and
receiving information. Additionally, utilising it is convenient.
Disadvantage:
If one employee uses internet communication techniques, they are vulnerable to data theft and abuse caused by hacking and other
similar things.

Organisational or legislative frameworks applicable to communication (50-100 words)

The Telecommunication Act 1977:

The organisational and regulatory framework applied to communication skills aids in understanding and developing legal
professions. It is a fact that numerous communication and formal legal papers will be used in your future legal job since paperwork
is crucial to the legal system. The main piece of law governing telecommunication carriers in Australia is the Telecommunication
Act of 1997.
Activity 2: Develop ideas for communication

This activity is a continuation of Activity 1.

This activity requires you to develop ideas for communication for each of the following focus areas:

 Focus area 1: Launching a green campaign

 Focus area 2: Integrating customer relationship management (CRM) into its business

To do so, you are required to complete the following two (2) parts:

 Part A: Plan approach for communication for each focus area

 Part B: Prepare a presentation for each focus area

Part A: Plan approach for communication for each communication area

This part of the activity requires you to plan the approach for communication for the following focus
areas:

 Focus area 1: Launching a green campaign

 Focus area 2: Integrating customer relationship management (CRM) into its business

You must plan approach for communication using ‘Template 2’.

To plan the approach for communication for each communication area, you are required to:

 Assess and document the target audience

 Evaluate persuasive communication techniques against objectives of communication.

o Document the persuasive techniques to be used considering the objectives of the

communication.

 Consult your Supervisor and team members and identify specific ways/methods to provoke and
encourage response from audiences

o Document specific ways/methods to provoke and encourage response from audiences

 Consider the target audience and their characteristics and identify challenges to the
communication and strategies for mitigation

Each approach for communication must be planned using ‘Template 2’ and include the following
information:

 Target audience

 Persuasive communication techniques

 Methods to provoke and encourage response from audiences

 Challenges to the communication and strategies for mitigation

Template 2: Communication approach

Focus area 1: Launching a green campaign

Target audience

Staff, Team members of the business that needs to follow the sustainability measures that will be implemented
are the target audience.

Ant two (2) persuasive communication techniques to be used (50-100 words)

Following are the two methods of persuasive for communication.

Tell Audience why is it important?

I will persuade them of the benefits of the solution I propose. I might have to explain why ‘they’ are a better option. I will
tell them the importance of green campaign and why they are important to achieve this task. Before they begin to ask
"why," I need to persuade them.

Use Repetition:
By reiterating key points and intended effects, I help my audience remember what I said. Repetition can also be
employed to encourage people to agree with my intended conclusion or option.

Ant two (2) methods to provoke and encourage response from audiences (50-100 words)

The organization will use the following methods to provoke and encourage audience.

1. Brainstorming.
I will use brainstorming technique to encourage audience for this campaign. First, I’ve equipped them with right
knowledge. Then suggest them to give their ideas about the issue. Individuals or bigger groups can participate in
brainstorming by submitting their ideas to a predetermined problem or issue. A brainstorming session aims to provide
fresh ideas or solutions for a problem. A brainstorming session can be a very effective way to engage audiences, start a
conversation, boost attendance, and collect a wider variety of potential solutions than I could on my own.

2. Question and Answer Session:

A Q & A session allows participants to ask questions of a panel of people or a recognised expert. By allowing everyone in
the audience to contribute to the responses, I will broaden this. A wider variety of comments may be developed during the
Q&A session.
 Any two (2) challenges to the communication and strategies for mitigation (50-100 words)

Following are the challenges:

1. Audience is easily distracted with a lot of information. It is hard for them to consume a wide knowledge at once. When
there is a lot of information to convey, it can occasionally be overpowering and cause listeners to become disoriented by
the conversation.

Mitigation strategies:
Instead od using heavy terms and terminologies, use easy wording that every group of audience can understand. Take
frequent breaks to ensure that everyone is satisfied with the information and pace. Organize a brief pause to give
everyone a chance to regroup and recharge, and periodically summarize the progress.

2. People misunderstands what is expecting from them. As we have audience of all types, staff, team members, each have
a different pattern of understanding a new thing. People are sometimes unclear about what is expected of them or what to
do with the information that is presented.

Mitigation Strategies:
It is essential to check whether the audience getting the key points that are represented to them. To ensure that my
audience understands what I'm saying, I should slow down when talking and listen for inquiries from those who might
not be clear what is intended.

Focus area 2: Integrating customer relationship management (CRM) into its business

Target audience

The Supervisors and Customer Service team leader and Management of Organization.

Ant two (2) persuasive communication techniques to be used (50-100 words)

Following persuasive techniques are used:

1. I'll outline particular justifications for my desired result or option using facts and figures. Instead of speculating, I'll
utilise specific facts to persuade my audience to support your intended result.

2. I will reframe their mindset to be more focusing on positive ideas and their contribution in the required task. I will
shift their perspective by using a piece of information that they can't contest or refute.
Ant two (2) methods to provoke and encourage response from audiences (50-100 words)

1. Brainstorming:
I will use brainstorming method to encourage and provoke audience about my ideas to create and run this
campaign. A brainstorming session aims to provide fresh ideas or solutions for a problem. A brainstorming
session can be a very effective way to engage audiences, start a conversation, boost attendance, and collect a
wider variety of potential solutions than I could on my own.

2. Question and Answer Session:

Participants may pose questions to a group of individuals or a well-known expert during a Q&A session. By
allowing everyone in the audience to contribute to the responses, I will broaden this. A wider variety of
comments may be developed during the Q&A session.

Any two (2) challenges to the communication and strategies for mitigation (50-100 words)

1. Technological problem:
The Projector is not working in the meeting room. The equipment not function properly even though I have the
best-planned presentation ready to go.

Mitigation Strategy:
Check whether the video conferencing program has limitations on the length of time for each call and whether
there are restrictions on external individuals joining via my video conferencing program. Do a thorough run-
through with the IT equipment at the location where I am delivering the presentation with plenty of time before
the planned time. Always keep a backup of my presentation on a removable storage device or a cloud-based
storage program that is permitted by my organization.
2. Boring your audience and overloading heavy knowledge: When there is a lot of information to convey, it can
occasionally get overpowering and cause listeners to become disoriented by the conversation. 2nd, the presenting
method make them feel bored and overwhelmed. To convince the audience about my ideas it is necessary to
repeat the issues, and hazards associate with them, that might cause boredom.

Mitigation Strategies: To overcome the issue of boredom, I’ll use several ways to overcome this issue, like a nice
and attractive presentation that will engage them throughout the presentation session. I wont cram into too much
information. Present information with visuals and affects. Take frequent breaks to ensure that everyone is
comfortable with the pace and the information. I should also periodically summarize my work and call a brief
break to give folks a chance to regroup.
Part B: Prepare a presentation for each focus area

This part of the activity requires you to prepare a presentation for each of the following focus areas:

 Focus area 1: Launching a green campaign

 Focus area 2: Integrating customer relationship management (CRM) into its business

The information regarding each focus area is provided in the ‘Workplace simulated scenario’.

To prepare the presentation for each focus area, you are required to:

 Analyse the key ideas for presentation considering the objectives of the communication and
information for each focus area given in the ‘Workplace simulated scenario’.

 Research and document selected key ideas for presentation

 Prepare presentation (10-15 slides)

o Follow organisational framework provided in this assessment task

After preparing the presentation, you must email the presentation to your trainer/assessor and request
approval.
Activity 3: Debate and discuss ideas

This activity is a continuation of Activity 2.

The purpose of this activity is to debate and discuss ideas for communication for each of the following
focus areas:

 Focus area 1: Launching a green campaign

 Focus area 2: Integrating customer relationship management (CRM) into its business

To do so, you are required to complete the following two (2) parts:

 Part A: Deliver presentations

 Part B: Self-assessment and feedback evaluation

Part A: Deliver presentations

Part A of this activity requires to deliver a presentation for each focus area. The audience specifications
are as follow:

Audience specifications:

 The audience for the focus area 1 will be four (4) team members.

 The audience for the focus area 2 will be Supervisor and Customer Service team leader

• The trainer/assessor will allocate the role of the participants for each focus area.
• When allocating the roles, the trainer assessor will ensure that the team members are from
Culturally and Linguistic Diverse (CALD) backgrounds.
• The trainer/assessor will take on the role of the Supervisor.

Time-limit to deliver each presentation is 20-40 minutes.

Your trainer/assessor will observe you delivering the presentation and will be looking for the following
skills during the presentation:

 Skills to articulates ideas and requirements clearly and creatively using techniques appropriate
to the audience and environment
 Skills to participate in a verbal exchange of ideas and elicit the view and opinions of others by
listening and questioning
 Skills to use a range of persuasive responses and make comparisons which show an understanding
of topics and concepts
For each presentation, you must follow the following process:

Before the presentations:

Before delivering each presentation, you must:

 Agree with your trainer/assessor on date and time of each presentation

 Submit each presentation to the trainer/assessor.

 Hand out the print outs of each presentation to the participants of the presentation.

When delivering the presentations:

When delivering each presentation, you will be required to:

 Deliver the presentation

 Present substantiated communication to the audience

o Adopt persuasive communication techniques

 Participate actively in presentation and critical discussion of ideas

o Ask questions to the audience to clarify their understanding of the presentation information

o Encourage the team members to discuss ideas

 Facilitate conversations that challenge existing, and explore new, approaches to idea generation

 Respond to questions about communication with relevant information

After delivering the presentations:

 Request feedback from the participants of the presentation

 Respond constructively to presentation feedback.

o Thank the participants for the feedback

o Assess the feedback for opportunities for improvement

Part B: Self-assessment and feedback evaluation

This part of the activity is a continuation of part B of this activity.

This part of this activity requires you to complete the following steps after each presentation:

 Evaluate the feedback received for each presentation.

 Conduct self-assessment using ‘Template 3’ after each presentation.

 Document the areas to further refine developed communication using ‘Template 3’.

o Based on the analysis of feedback received from participants and self-assessment

conducted.
Template 3: Self-evaluation and feedback

Focus area 1: Launching a green campaign

Excellent Satisfactory Needs work

1. Introduced self and the topic   

2. Captured the attention of the audience   

3. The stated purpose and main idea of the   

presentation at the beginning

4. Organisation and preparation   

5. Exhibited an understanding of the topic   

6. Explained major points   

7. Made eye contact with the audience   

8. Voice dynamics   

9. Body language   

10. Included efective visual aids   

11. Personal presentation (appearance,

  
mannerism, character, comfort)

12. Dealing with questions from the audience

  

13. Overall evaluation   

Participants feedback

1. Your presentations demonstrate that you put a lot of work into them because you utilised photos and few text.
2. The conjunctions used throughout the conversation had a number of errors. As a result, I occasionally found it difficult to
comprehend what you were trying to say. It's unfortunate since I found your topic to be intriguing. You did have some
excellent subject-specific vocabulary that you had obviously put a lot of effort into mastering.
3. I enjoyed the topic, and you used some intriguing vocabulary; nevertheless, to make your explanation stronger, you might
want to double-check the verbs with an English dictionary the next time. Plus, you should need to keep the eye contact
with audience.
Areas to further refine developed communication

My communication skills need to be improved most in the areas that include non-verbal cues like body language
and eye contact. I also need to improve my ability to interact with the audience and respond to their questions
and remarks.

Focus area 2: Integrating customer relationship management (CRM) into its business

Excellent Satisfactory Needs work

1. Introduced self and the topic   

2. Captured the attention of the audience   

3. The stated purpose and main idea of the   

presentation at the beginning

4. Organisation and preparation   

5. Exhibited an understanding of the topic   

6. Explained major points   

7. Made eye contact with the audience   

8. Voice dynamics   

9. Body language   

10. Included efective visual aids   

 11. Personal presentation (appearance,
  
mannerism, character, comfort)

12. Dealing with questions from the audience

  

13. Overall evaluation   

Participants feedback

1. The next time, try rehearsing the presentation and pausing after the important linking phrases. Pause, take a few deep
breaths, and then start gently once more.
2. You are really good at giving out presentation materials in a timely manner! You performed a fantastic job! Your
presentations are always fascinating and very beautiful. You are really skilled at captivating an audience.

Areas to further refine developed communication

Nonverbal communication skills, such as body language and eye contact, are areas where I need to improve my communication.
My ability to interact with the audience and respond to their questions and remarks is another area where I need to improve.