Professional Documents
Culture Documents
QUARTER 4 – MODULE 2
INTERPERSONAL
COMMUNICATION
It can never be denied how important communication is in our everyday living, may it be for
personal purpose, for professional, or in academics. Interpersonal communication skills are those
which you will need every day and must be improved as times go by.
They are some of the most important skills that we need to focus on as a large percentage of
our life involves interacting with people; friends, colleagues, family or our boss.
Interpersonal skills also play a part in our career development and we will find a lot of that
topic on various job websites about some of the most important do’s and don’ts that will be of great
help to all in any walks of life..
At first, it may seem a simple and natural thing to do, but talking to people is a complex
process and it becomes more difficult when we do not know how the other person will react. This is
where effective communication comes into play.
There is a great difference in the ability to communicate and the ability to communicate
effectively. Thus, it requires a person to have good communication skills as it can make or break trust,
deals or even change one’s career.
Lesson INTERPERSONAL
1 COMMUNICATION
What’s In
Hello, guys! Previously, we learned about the key features of academic writing that will help
you in preparing for college.
In today’s journey, your attention will be focused on the interpersonal communication.
Now, we will study the process of communication. Look at the figure below.
What about the process of communication is the figure trying to tell us?
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What is It
Communication can be defined as the process by which people share ideas, experience,
knowledge and feelings through the transmission of symbolic messages. The means of
communication are usually spoken or written words, pictures or symbols. But we also give
information through body language, gestures, and looks. Special expressions can show
how we and what we think about an issue on another person.
Nature of Communication
1. Communication is a process.
2. Communication occurs between two or more people (the speaker and the
receiver).
3. Communication can be expressed through written or spoken words, actions
(nonverbal), or both spoken words and nonverbal actions at the same time.
4. Receiver – the recipient of the message, or someone who decodes the message
Clarifies Relaxes
Listens Opens up
Encourages empathically Leans toward the other person
Acknowledges Establishes eye contact
Restates/repeats Shows appropriate facial expressions
Verbal Communication refers to an interaction in which words are used to relay a message.
For effective and successful verbal communication, use words to express ideas which can be
easily understood by the person you are talking to.
Nonverbal Communication includes all other aspects of communication other than the
words themselves. Nonverbal communication helps us to establish our identity and negotiate
relationships. This includes body language, eye contact, facial expressions, and even tone of
voice. Choosing the right words is important but the messages sent nonverbally are just as
important to remember.
Body Posture – Your body posture tells a great deal about your feelings. It is
important to hold yourself in a way that looks natural to others and feels natural to
you.
Eye Contact – When you talk with people, you should try to hold their attention by
looking directly into their eyes. When someone is talking with you, look at him or
her. If you look off in another direction and/or roll your eyes, you nonverbally tell the
person that you are not interested in what he or she is saying.
Body Movements –
▪ Nodding your head occasionally lets the person with whom you are speaking
know you are listening and following the conversation.
▪ Using hand gestures can help emphasize key points in your conversation.
▪ Controlling body movements is important, since some movements tend to
interfere with your ability to communicate effectively with others.
Tone of Voice – Voice quality should be calm and even. The speech rate should be
slow enough for others to follow the speaker’s thoughts. A fast talker is often seen as
aggressive. A person who speaks too slowly is viewed as passive. A whining tone
may be viewed as childish or aggressive. Sarcasm is often interpreted as aggressive
behavior.
4. Context. Context is about the environmental factors that influence the outcome of
communication. This includes where the discussion is taking place and the relationship
between the message sender and receiver. For example, if you’re presenting a project in front
of potential investors, you will probably do it in an office. The office setting will influence
communication. If you’re relaying information about your project to your uncle who is also
the boss, you need to consider whether you’re in the office or social setting. In other words,
the context affects communication
6. Noise. Noise is anything that disfigures the message. So, if you are relaying a message and
you’re using jargons or referring to cultural differences, you are creating noise. Interpersonal
communication should flow. Therefore, you have to communicate efficiently without using
unrelated details to your messages and without using difficult words.
Directions: Search for the given words in the puzzle below. The words may be
formed in an (upward) , (downward) , (sideward) , or in a slanting position
a r e i n t e r v i e w e r e
m o s t e o s a j k l b i y n
e a c a r e l e s s l o v o e
s s n x p a y e r i s e i u r
s t o i l i v s e t y t a k e
a f i x i o n g t i a r e t y
g e s t u r e s x c w x y c z
e n e r g y m e i v n o p h q
n o s e h e r n o v e r b a l
y e l l s t u d c t i o y n o
z e v e t m e e s s i r a n v
m o r v m i n r e c e i v e r
e l m o o y v i r a c e l l e
l a Y l a r i s s e m u s l v
y e a d i a l o g u e s t i e
▪ sender ▪ gestures
▪ communication ▪ noise
▪ receiver ▪ interview
▪ message ▪ dialogue
▪ channel ▪ verbal
1. Body Movements 1.
2.
2. Eye Contact 1.
2.
3. Facial Expressions 1.
2.
4. Tone of Voice 1.
2.
5. Message Delivery 1.
2.
Directions: Complete the meaning of the terms with the information needed to show
your understanding of the topic.
Communication_______________________________________________________
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Interpersonal Communication____________________________________
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What I Can Do
Minutes to Use It!
Aside from your lessons in English, in what other specific lesson in other
subject can you use today’s learning? Make a short dialogue with your mother using
the topic “The new normal way of learning”. Use a separate sheet for your answer.
REFERENCES:
https://www.ffa.orig/resources/educators/communication.com
https:rethority/interpersonal/communication.com
Https://www.skillsyouneed.com/interpersonal communication-html
www.oxforddictionaries.com
English learner’s material p. 155-177
ANSWER KEY:
Pre-test Activity 1 Activity 2 Activity 3 ABC Assessment
5.B 5.B Answers may 10.b 5.a
Verbal Channel
4.B Dialogue Message 4.C vary 9.b 4.a
Interview Receiver
3.B 3.A 8.a 3.b
Noise Communication
2.A Gestures Sender 2.D 7.b 2.b