EAC397-Chapter 3 Quiz: Memos and Letters

 Question 1

2 out of 2 points

True or false: Memos do not require salutations or closing compliments.

Selected Answer: True
Answers: True
False
Response CORRECT! Only letters feature salutations and closing
Feedback: compliments. Compare pages 51 & 58 for more.

 Question 2

2 out of 2 points

True or false: Memos are less formal than emails.

Selected Answer: False
Answers: True
False
Response CORRECT! Because they are so often printed and hand-distributed,
Feedback: memos are normally perceived to be more formal or more “official”
than emails. See pages 49-53 for more.

 Question 3

2 out of 2 points

True or false: Memos are for external communications -- that is, writing to someone
outside your company.
Selected Answer: False
Answers: True
False
Response CORRECT! Memos are ONLY for internal communications. See
Feedback: page 49 for more.

 Question 4

3 out of 3 points
Here is some information for a mailing address in a letter -- format it as if this is your
addressee's address (also called the "inside address") by matching the information to its
line number.
o

Questio
Correct Match Selected Match
n
Line 1 D. D.

Ms. Melanie Jackson Ms. Melanie Jackson

Line 2 A. A.

Website Design Specialist Website Design Specialist

Line 3 C. C.

InfoWerks InfoWerks
Line 4 E. E.

25 Communications Blvd. 25 Communications Blvd.

Line 5 B. B.

Toronto, ON  M3J 1F6 Toronto, ON  M3J 1F6

o

All Answer Choices

A.

Website Design Specialist

B.

Toronto, ON  M3J 1F6

C.

InfoWerks
D.

Ms. Melanie Jackson

E.
 25 Communications Blvd.
o
Response Feedback: CORRECT! The mailing address should be ordered as follows:

ADDRESSEE NAME: Ms. Melanie Jackson

ADDRESSEE JOB TITLE: Website Design Specialist

COMPANY NAME: InfoWerks

STREET ADDRESS: 25 Communications Blvd.

CITY, PROV POSTAL CODE: Toronto, ON  M3J 1F6

See pages 57-60 for more.

 Question 5

4 out of 4 points

Which of the following example memos below is correctly FORMATTED?

Selected A.
Answer:
EXAMPLE:

MEMO

To: Sue Johnson, Accounting Manager

From: Bob Smith, Human Resources Manager

Date: September 15, 2014

Subject: Delayed pay date

Please remind employees in accounting that because of the upcoming

long weekend in October, the next pay date for all employees is Tuesday,
October 14 instead of the usual Monday. Any payments processed by
 your department need to be scheduled correctly.

Many thanks for your diligence. Please let me know if you have any
questions.
 
Answers: A.

EXAMPLE:

MEMO

To: Sue Johnson, Accounting Manager

From: Bob Smith, Human Resources Manager

Date: September 15, 2014

Subject: Delayed pay date

Please remind employees in accounting that because of the upcoming

long weekend in October, the next pay date for all employees is Tuesday,
October 14 instead of the usual Monday. Any payments processed by
your department need to be scheduled correctly.

Many thanks for your diligence. Please let me know if you have any
questions.
 
B.

EXAMPLE:

MEMO

To: Sue Johnson, Accounting Manager

From: Bob Smith, Human Resources Manager

Date: September 15

Subject: Delayed pay date

Please remind employees in accounting that because of the upcoming

long weekend in October, the next pay date for all employees is Tuesday,
October 14 instead of the usual Monday. Any payments processed by
your department need to be scheduled correctly.

Many thanks for your diligence. Please let me know if you have any
questions.
 
C.

EXAMPLE:

To: Sue Johnson, Accounting Manager

From: Bob Smith, Human Resources Manager

Date: September 15, 2014

Subject: Delayed pay date

Please remind employees in accounting that because of the upcoming

long weekend in October, the next pay date for all employees is Tuesday,
October 14 instead of the usual Monday. Any payments processed by
your department need to be scheduled correctly.

Many thanks for your diligence. Please let me know if you have any
questions.
 
D.

EXAMPLE:
 MEMO

To: Sue

From: Bob

Date: September 15, 2014

Subject: Delayed pay date

Please remind employees in accounting that because of the upcoming

long weekend in October, the next pay date for all employees is Tuesday,
October 14 instead of the usual Monday. Any payments processed by
your department need to be scheduled correctly.

Many thanks for your diligence. Please let me know if you have any
questions.

Response CORRECT! The required formatting elements in every memo include: 1)

Feedback: the word MEMO or MEMORANDUM; 2) TO line; 3) FROM line; 4)
DATE including year; 5) SUBJECT of 3-5 words; 6) A clear, concise
MESSAGE. See pages 50 & 51 for more.

 Question 6

2 out of 2 points

Short answer: Chapter 3, "Memos and Letters," identifies 4 types of letters. Name one.
Selected Answer: inquiry letter
Correct Answer:
Evaluation Method Correct Answer Case Sensitivity
Contains claim
Contains inquiry
Contains sales
Contains adjustment
Response CORRECT! The types of letters are described in detail on pages 66-75
Feedback: and include: inquiry, claim, sales, and adjustment letters.
 Question 7

3 out of 3 points

The most important thing to do in a letter is:

Selected
Answer:
Demonstrate respect for the needs, wants, and feelings of your
reader.
Answers:

Demonstrate respect for the needs, wants, and feelings of your

reader.
Make your point clear and assert your perspective.
Response CORRECT! Letters are as much about maintaining effective business
Feedback: relationships as they are about conveying or requesting information.
Your reader’s needs should always take priority over your own
perspectives. See pages 60-65 for more.

 Question 8

0 out of 2 points

True or false: Writers should always use full paragraphs in a memo; never use bullet
lists or tables.
Selected Answer: True
Answers: True
False
Response Remember: Information should always be conveyed in the most
Feedback: efficient format – sometimes that means including bullet lists, tables, or
even visuals. See pages 50-57 for more.

 Question 9

2 out of 2 points

Short answer: Chapter 3, "Memos and Letters," identifies 3 types of memos. Name one.
Selected Answer: transmittal memo
Correct Answer:
Evaluation Method Correct Answer Case Sensitivity
 Contains transmittal
Contains summary
Contains follow-up
Contains informational
Response CORRECT! The types of memos are described in detail on pages 53-
Feedback: 56 and include: transmittal, summary or follow-up, and informational
memos.

Friday, December 11, 2015 12:12:28 PM EST