Travant Turner

Customer Call Center Expert

Fort Worth, TX 76132
travantso2in1@gmail.com
6823212557

High-energy professional with a background in customer service well-suited to the position of Call
Center Representative. Friendly and outgoing with a knack for making others feel comfortable and
de-escalating tense situations. In-depth understanding of sales techniques gained through academic
coursework and work experience.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative/Call Center

Alorica - Killeen, TX
April 2021 to July 2021
First let me tell you about the company. Alorica is a BPO call center that represents to some big companies
in the U.S, some of them are T-Mobile, Spectrum, Direct energy, Sirius XM (satellite radio), At&t, Walmart,
Amazon and direct TV, some of these call centers are located in USA, Guatemala and Philippines and
other countries. Alorica was the first 1st call center I worked for and I learned something new things while
working for the company, it was a call center with different clients such as CVS, United Health, assurant,
and T-Mobile. The client that I was under was CVS in which we took customer complaints, transferred
misdirected calls and informed customer on different things such as the extra care program-mat home
customer service representative. Working for Alorica helped me build my Listening Skills, Establishing my
Rapport Skills, Reading Verbatim Skills, Voice Clarity, Neutrality Skills, Reading Information Accurately
Skills, and how to Prob as I worked with the customers over the phone. While working in this field of work, I
was placed at, my job was to take inbound calls from the customers and be a consultant to the customer ,
empathizing with their situation , encouraging , educating them, and offering assistance and payment
options. This job initially taught me patience and allowed me to have good communication skills.

Home-based Market Research Telephone Interviewer

American Directions Research Group - Fort Worth, TX
April 2018 to June 2020
In my experience working as telephone Interviewer for American Directions, I conducted surveys and
interviews over the phone. When I worked as a telephone interviewer for American Directions, we as the
interviewers on daily basis would make calls to people all across the United States to gather their opinions
and this role, you would you conduct over-the-phone surveys, speak to hundreds of Americans, record
their answers and submit the completed surveys. On average my job as a telephone interviewer, was to
contact people based on a list from my employer and ask a series of questions about a particular subject.
This is an example, a toy manufacturer may have you call parents with children within a specific age
group and ask them their opinions on different kinds of toys and price points. As an telephone interviewer
for American Directions you must accurately document the answers you receive, and may also upload
them to the company's database to be analyzed.
Education

High school diploma

Skills
• Busser
• Cleaning Experience
• Cooking
• Food Preparation
• Food Safety
• Kitchen Experience
• Meal Preparation
• Microsoft Office
• Computer Skills
• Graphic Design
• Warehouse experience
• Adobe Photoshop
• Home Care
• The skills you will need: • The capability to troubleshoot and diagnose computer issues with limited
assistance • Exceptional communication skills -- outgoing, friendly, and pleasantly persistent phone
demeanor • You must be able to pass both a reading and pronunciation test. • Task-oriented and
focus driven • The ability to work independently and to multi-task • You will need to listen to a
respondent and record answers at the same time. • Proficient ability to accurately type verbal
responses where required • Basic computer skills for operating the survey software (3 years)