Professional Documents
Culture Documents
Introduce Yourself
Thank u sir. It is a great pleasure to me to introduce myself in front of you. My name is Md.
Emran. I’m currently enrolled as a 4th year student in Comilla University, majoring in marketing.
I’m interested in Sales & Marketing field and seeking opportunities related to the same. I’m
always curious about things and enjoy learning. I am detailed oriented person and keep my
goals and task oriented to maintain productivity. I develop communication skill, computer
programs (worksheet, database, Words processing software), and Customer services and so on.
My hobbies are reading newspapers, traveling. My strengths are positive attitude, quick and
self learner, friendly and confident. My weakness is that I feel uncomfortable until finishing the
work assigned to me tongue emoticon and I couldn’t hurt anyone easily. That’s all about me.
Thank you for listening with patience and giving me your valuable time.
Customer is a person who is actually makes decision for purchasing the products.
Consumer is a person who is finally consumed the products.
Business Market is buy goods & services for further processing or for use in their
production process.
Consumer Market consists of individuals and households that buy goods and services
for personal consumptions
Product is anything which can be satisfied customer needs and wants.
Level of products includes core customer value (consumer seek from the product),
Actual product (brand name, features, design, packaging, quality level etc), Augmented product
(delivery and credit, after sales service, product support, warranty etc.)
New product is a goods, services or idea that is perceived by some potential customer as new.
Strategies of new product development includes idea generation idea
screeningconcept development and testing marketing strategy developmentBusiness
AnalysisProduct developmentTest marketing Commercialization
Consumer products are products and services bought by the final consumer for
personal consumption. Convenience product (toothpaste, magazines etc), shopping
product (furniture, clothing etc), specialty (Luxury goods such as Rolex watches,
refrigerators, televisions etc), Unsought (life insurance, red-cross blood donations)
Industrial Products is a product bought by the individuals or organizations for further
processing or for using conducting business.
Product development is a strategy for company growth by offering modified or new
products to current market segments.
Product Life cycle involves five distinct stages like as product development (develop
new product idea), introduction (a period of slow sales growth- hybrid autos), growth (a period
of rapid market acceptance and increasing profits- TVs), maturity (a period of slowdown of sales
growth- DVDs players), Saturation ( digital cameras) and decline (the period when sales fall off
and profit drop- CDs).
Marketing Strategy
Segmentation is dividing the total market into small market.
Targeting is the process of evaluating each market segments which is achievable.
Positioning is to write the brand name into heart of customers.
Differentiation is actually differentiating the market offering to create superior
customer vale.
Distribution Channel includes wholesaler, retailer, distributors and even the internet.
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Marketing Mix (4p’s) includes Product (quality, features, design, brand name,
packaging, services), Price (list price, discounts, allowances), Place (channels, locations,
inventory), Promotion (advertising, sales promotions, personal selling)
Environment is surrounding factors like as family, friends, Parents.
Marketing environment is an environment that’s affect marketing management’s
ability to build and relationships with target customer.
Micro-environment includes the company, suppliers, marketing intermediaries
(firms that helps the company to promote, sell and distribute its products to final buyers),
company, competitors, publics, customers.
Macro-environment includes demographic, economic, natural, technological,
political, and cultural.
Firm is an individual company and Industry is group of firm which offer similar product.
Price is amount of money (exchange of payment) charged for products or services.
Price Elasticity is the measure of change in price for a given product.
Reference price is price that buyers carry in their minds and refer to when they look at
a given product
Dynamics Price is adjusting prices continually to needs of individual customers and
situations.
Promotional Pricing is temporally reducing price to increase short-run sales.
Value based pricing is setting price based on buyers perception of value, not sellers
cost. Example- Purchasing medicine for serious moment.
1. Good Value pricing is offering the right combination of quality and good service at
fair price. Example- Shopno, Bigbazar, Walmart, etc.
2. Value added pricing is added benefit with original products. Ex- laptop with free bag.
Cost based pricing is setting price based on the cost for producing, distributing, and
selling the product plus at a fair rate of return.
Pricing Strategy
Market- Skimming pricing is setting high price for new product to skim maximum
revenues. The company makes fewer but more profitable sales. The people’s think the quality
& good products like as Sony.
Market-penetration pricing is setting low price for new product in order to
attract a large number of buyers and a large market share. Setting the product prices based on
customer mind like as Dell computer.
Work Mood is employees feeling about jobs can change within a day/hours/minutes.
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Export indicates supplying goods or items from own country to other countries and
import deals with the buying or getting in goods and products from different countries to
one own country.
Letter of credit is often use to protect the interest of both buyer and seller, when importer do
not prefer to pay in advance then exporter may ask them to get L/C opened by well known bank.
Back to Back L/C means two letter of credit which secured financing for a niche trans.
Bill of exchange is the form of demand. It is a sight bill or Usance bill. It is also called drafts.
Bill of entry is the basic document required for customs clearance (packing list, bill of
landing, airway bill, GATT declaration form, etc)
Holistic Marketing includes internal marketing, integrated marketing,
relationship marketing, and social responsible marketing.
The holistic marketing concept, based on development, design, and implementation
of marketing programs and processes.
Export marketing means exporting goods to other country of the world.
Logistics refers to the overall process of managing how resources are acquired, stored,
and transported to their final destination.
Marketing Logistics includes warehousing, distribution, and information management.
Export expansion/ promotion is looking outward and seeing trade barrier
(expanding manufactured goods exports)
Export substitution means looking inward but still paying outward. (Tariffs, Protections).
Export panning/Strategy include the ownership advantage of the firms, the
location advantage of the market and the international experience of the firms.
Export behavior refers to varied between innovating and non- innovating firm.
Export Destination is the economic and political environment.
Counter Trade means exchanging goods or services which are paid.
Buyback occurs when a firms builds a plant in a country and agrees to take a certain
percentage of the plants outputs.
Economic Zone is an area in which the business and trade laws are different from the
rest of the country.
Tariff barriers are the tax or duty imposed on the goods which are traded to/from abroad.
A nontariff barrier is a way to restrict trade using trade barriers in a form other than
a tariff. Nontariff barriers include quotas, embargoes, sanctions, and levies.
A specific duty is a levy of a given amount of money per unit of the import, such as $1
per yard or per pound.
An ad valorem duty is calculated as a percentage of the value of the import.
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Product distribution Franchising involves the franchisees only use the franchisors
trade name with distributing particular products. (soft drinks like coca-cola etc)
Pure/comprehensive/ business format franchising includes franchisees use a
complete business format and system of franchisors. (Ex- hotels, fast food restaurant etc.)
Corporation is a separate legal entity apart from its owners which receives the right to
exist from the state in which it is incorporate. (21.2%)
Limited Partnership includes at least one general partner and at least one
limited partner. (1.9%)
Interest is an amount of money paid for the use of someone else’s money.
Bank is any organization, institution, corporation that deal with money both domestic and
foreign and collects the deposits and loan it to 3rd parties.
Banking is an industry that handles cash, credit, and others financial transactions.
Banker is a person who conducts the business of banking or receiving other person
money in deposits.
Bankruptcy is a legal process through which people cannot repay debts to creditors.
Central Bank is a bank in which controls a country activities like monetary system, credit
system, money supply of a country, administration of commercial bank etc.
Functions of Central Bank includes issue of note, credit control, foreign
exchange, reserve funds, maintain the govt. account, clearing house, proving loans etc.
Credit control refers the development of standard of living, stabilization of foreign
exchange rate, checking inflation, and stabilization of price level.
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Credit creation is the separates a bank from other financial institutions. It is the
expansion of deposits. (Primary deposit- passive, derivative deposit- active)
Open market operation implies the sales and purchase of govt. securities.
Commercial Bank is a profit- seeking business firm, dealing in money and credit.
Functions of C/B includes advance loans, creation of credit, financing of foreign
trade, overdraft, cash credit, agency services, remittance of funds, acceptance of deposits etc.
A cheque, or check is a document that orders a bank (or credit union) to pay a
specific amount of money from a person's account to the person in whose name.
Foreign exchange is the exchange of one currency into another currency.
Forex market is the market in which participants are able to buy, sell, exchange on
currencies. It is opened for 24 hours a day (24/7).
Liability includes capital, reserves fund, deposits, borrowing from other bank, bills
payable, profit and loss account, bills for collection etc.
Asset includes cash, bills discounts, investment, loans and advances, fixed assets etc.
Current account is an account in which generally have no interest and withdraw
anytime and low primary deposits (100tk).
Saving account is account in which have minimum interest and withdraw two times
in a week and minimum primary deposit (500tk).
Fixed account is a account in which have high interest and no primary deposit just
only payment of installment and withdraw after expiration date (5/10 years).
Image result for risk credit
Credit risk is the possibility of a loss resulting from a borrower's failure to repay a
loan or meet contractual obligations.
Credit risk management is a process that has long been a challenge for financial
institutions.
Risk Management is process of identifying, monitoring, and managing potential risk.
FDI is short form of Foreign Direct investment, GDP is short form of Gross Domestic product.
A tax is a compulsory financial charge or some other type of levy imposed on a taxpayer (an
individual or legal entity) by a governmental organization.
Income tax is the tax which is levied on taxable income of a person.
Income is a sum that includes any wage, salary, profit, interest payment, rent etc.
Income year is the period beginning with the 1 st
day of July.
Assessment year means period of 12 months commencing on the 1st day of the July every year.
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Assessee is a person who is liable to pay any sum under the income tax ordinance.
Salary includes any pay, wages, annuity, pension, fees, allowance, profit etc.
Employee is a person who works for an employer. Employer is a person who
appoints or recruit employee to work for him.
Provident Fund is the fund where funds are accumulated during the active period
of employees for his financial protection at end of his service life.
Business Environment includes both internal and external factors influencing
the operations of a business.
Marketing Environment refers to all the forces outside an organization
that directly or indirectly influences its marketing activities.
Micro-environment includes company, suppliers, marketing intermediaries,
competitors, public, customer,
Macro-environment includes demographic, economic, natural, political, and social
environment.
Society means human beings and social structure they collective create.
General system theory is known by different names - systems theory, theory of
open systems, systems model, and family systems theory.
Stockholder/shareholder/investor is a person who legal owners of the business
corporation.
Stakeholder refers to person and group that affected by an organizations, decision,
policies and operations. (Ex-manager, customer, stockholder, suppliers, retailers etc.)
Market stakeholder means engage in economic transactions with company like as
wholesaler, retailers, and distributor etc.
Non-market stakeholder means do not engage in economic transactions with
company like as non-govt. organization, business support group, competitor, general public.
Public issue/social/political issue is any issue that is mutual concert to an organization.
Performance expectations gap is the between what the firm want to do and
what stakeholder expect.
Boundary-Spanning department is a department within an organization that
reach across the driving line that separates the company from groups and people in society.
Environmental analysis is a method manager use to gather information about
external issue and trends.
Environmental intelligence is the acquisition of information gain from
analyzing multiple environment affecting organizations.
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