TELECOMMUNICATIONS

GSM MOBILE PHONES

COMMON SOFTWARE FAULTS

AND TROUBLESHOOTING

NVQF LEVEL I - UNIT 10

Introduction

Welcome to the study guide ‘COMMON SOFTWARE FAULTS AND

TROUBLESHOOTING

This study guide covers the competencies of working within a

GSM working environment. The topics covered in this manual
will provide you with the knowledge and skills to effectively
perform the general tasks within a GSM and mobile phone
environment.

What is in this study guide?

This training manual is compiled into 3 sections:

Section 1: REBOOTING And RESETTING OF MOBILE
PHONE
Section 2: BLINKING/ HANGING ON A MOBILE PHONE
Section 3: STARTUP PROBLEM/ POWER PROBLEM IN
MOBILE PHONE

The section starts with an introduction and explains the skills

you will learn.

At the end of the section you will have an opportunity to check

your progress by answering some questions.

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How to use this study guide

This is a study guide which is designed to help you learn by guiding you to
find out about important topics and to make use of the data and
information that you have collected to be able to understand the
Introduction toGSM and mobile phones. This is not a textbook – much of
what you need to know and do will be discovered as you follow the study
guide.

1. Keep Your Own Notes: Make yourself a file and keep notes on all the
topics we will be covering so that you can readily refer back to them as we
go through the course.

2. Do all the Exercises: You would not expect to learn to play the guitar
by reading a book about it – you must be prepared to spend time doing the
exercises and to learn by doing. Do not be afraid of making mistakes –
learn from your mistakes, practice the exercises until you are comfortable
with the concept you are learning. Do not skip over any section – you will
need to be competent in it as a foundation for future work. Remember to
keep notes on what you are learning!

3. Participate in Group Work: The skill of working in and with a team is

critical to your success in GSM and mobile phone repairs, so enjoy team
work and learning from others.

4. Assess Your Progress: You will find a short self-assessment test which
is included to help your learning by giving you immediate feedback on how
you are doing.

5. Formative Assessment: Throughout the course the facilitator will be

assessing progress in both your own individual and group work and will

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point out areas that you have achieved competence in and areas that you
should give more attention to.

6. Summative Assessment: When the course facilitator and you are both
confident that you can use what you have learned to do you will be
referred to an assessor who will assess your competence – you may be
asked to answer a practical question paper or do some practical tests to
satisfy the assessor that you have achieved competence in this area of
study.

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What these symbols mean

Symbols are placed in the left hand margin to draw attention to the type of
information at that point. The symbols used in this manual are:

Read

Discuss - Sometimes your instructor will

demonstrate/discuss the use of tools and
equipment.

Check your Progress - These are easy exercises to

test your understanding of the theory you have
learnt. Typical correct answers are provided at the
back of the manual.

Practical Activity - These activities help you to

practise some of the theory you have learnt.

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 Remember/Take Note

Revise

Safety/Caution/Beware

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 Section

1
REBOOTING AND

RESETING MOBILE

PHONE

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Introduction

In this section of the training manual you will know the causes tripping off
fault on a mobile phone

Skill you will learn

By the end of this section, you will be able to

 Explain causes of tripping off in GSM mobile phone

 Perform reset and rebooting in mobile phone
 Diagnose and rectify the fault of tripping and rebooting

The causes of tripping off of mobile phone

If a mobile phone is powering off and on randomly all by itself? it just

power off then back on all by itself it said to be tripping off.

The causes of tripping off include the flowing

The causes of tripping off problem in mobile phone is not limited to

software

If the cause is from the operating system it said to be software causes but
if the cause is from hardware component. its hardware cause for example
if a fluid enter a mobile phone may cause a tripping off fault.

 Protective case cause. Some protective cases are a little too snug
and can actually put pressure on the power key causing the mobile
phone to start power off or on sporadically.

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 Application s mobile phones are usually pretty solid as far as
operating systems go, and when they do have issues its often time
related to a bad application.
 Too match burden on the phone internal memory if store and install
much thing or application on internal storage. This may likely lead
your mobile phone to develop tripping off problem
 Hardware cause if any of the hardware component may cause
tripping off fault. For example a power key, battery terminal etc.

Below is picture of a mobile phone that develops tripping off problem

after installing an application.

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 how to diagnose and rectify tripping and rebooting

 Steps of diagnosing and rectifying a mobile phone that is having a

power-cycling problem (powering off and then back on).

 If the mobile phone is only power off and on by itself when

you’re doing something specific? For example if it only power
cycle when you’re playing a specific game or using a certain
application? If so then it’s probably a bad or poorly written
application and you might want to either consider not using it
any more or even contacting the software developer who wrote
it to let them know that there is an issue with their program.

 Remove any protective case So if this issue started occurring

after investigating in a protective cover, skin, etc

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  Check the mobile phone protective case and see if it might be
turning your phone off and on. try it without the case to
simply and make sure. its not tide If you try it without its case
and the issue stops then return the case and see if you can get
one that’s a better fit for your phone.

 Remove the battery: If a mobile phone will allow you to

remove the battery then remove the battery cover or back
plate from the mobile phone and make sure that the battery is

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 nice and tight inside the battery compartment. If the battery is
loose then the leads on the battery that connect to the phone
might not be connecting properly and that might be what is
causing the problem. If those metal prongs stop touching then
the phone is not going to be able to pull power from the
battery and the phone is going to obviously tripping off

 Check the batteries condition

After you remove the back plate to make sure that the battery is nice and
snug pull the battery out of the phone and make sure it is still in good
shape. If you remove the battery and it looks warped or bloated, or rocks
back and forth on a flat surface, then the battery might indeed be bad and
requires replacement.

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Now if it’s simply not a good connection because the battery is loose then
the leads from the battery and mobile phone might disconnect for mere
seconds then reconnect, removing the power and then supplying it again
giving us the powering off and on issue. So check your battery and make
sure that it’s nice and snug and that the metal leads on the mobile phone
and battery are staying connected to each other.

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Check your application

Mobile phones are usually pretty solid as far as Operating Systems go, and
when they do have issues its often time related to a bad application. When
did you first notice this issue happening on your phone? Was it around the
same time that you downloaded an application

Applications can cause the problem, uninstall any applications that you
might have downloaded, or updated, around that time. Try the phone
without the application(s) and see if its fixes. after removing the
application from the mobile phone fixes the fault.

Upgraded Software

Did this happen after upgrading your mobile phone to a more up to date
mobile phone Operating System? If so then chances are it wasn’t a bad
upgrade but is the result of an application issue. An app on the phone

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might not be getting along with the new Operating System and that might
be what’s causing the problem. Go through and remove some apps, try the
phone, remove some apps, try it again, until there are no more apps that
you personally downloaded onto the phone.

If you remove all the applications that you can from the phone and it’s still
powering off and on then it’s most likely a software issue, maybe not
caused by an application, but possibly a software glitch, bug, virus, etc. If
this power-cycling issue is a problem related to the software then resetting
the phone is most likely going to be rectifyed.

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Reset mobile phone using external keys(hard reset)

Resetting a mobile phone is often a last resort for most situations but a
factory data reset on an mobile phone can often times fix most mobile
phone related issues, especially when it comes to software fault..

If the mobile phone will allow you to perform a factory setting Before going
into the settings and factory data resetting a mobile phone you flow a
step-by-step guide on how to backup the information saved on the mobile
phone first. Because a reset sets the mobile phone back to how it was
when its came off from the manufacturer. Mobile phone is going to think
it’s brand new again so make sure you save all the information first, so
that you don’t lose anything. But if the mobile will not allow the factory
reset then you perform a hard reset using external keys as is shown below.

But performing a hard reset on mobile phone lead to imformation loosing.

1. Flash is the last option in rectifying tripping off fault in mobile phone,
which means reprogramming the operating system of mobile phone to
think brand new

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 Make sure of the type of mobile phone you are trying to flash a GSM or
CDMA phone. CDMA stands for Code Division Multiple Access.
 Get out your USB cord.
 Search for compatible flashing software
 Know what you want to flash your phone to.

How to perform reset and reboot mobile phone

Rebooting (restart) means to turn off a mobile phone and turn it back on
again. To reboot the phone, disconnect the cord supplying the electrical
power to the phone and plug it in back into the same port a few seconds
later.

Rebooting will just switch off mobile phone and then automatically switch it
on. .. Rebooting a mobile phone will not erase any data in your mobile
phone. Rebooting your phone is nothing but switching off (Shutting down)
and no.

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How to reset the phone to factory settings. Factory Data Reset is used to
remove everything which is imported, added or installed on the mobile
phone.

How to reset the phone to factory settings

Factory Data Reset is used to remove everything which is imported, added

or installed on the phone.

Remember that when using this feature everything is deleted.

However, nothing stored on the MicroSD or the internal phone storage will
be affected unless you choose to erase it as well.

From the home screen press the 'Menu' button.

Press 'Settings'.

Scroll down and tap 'Privacy'.

Press 'Factory Data Reset'.

Check the 'Erase Internal Storage' option if you want to erase all the data
on the phone's internal storage such as applications, music, movies or
photos.

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Press 'Reset Phone'.

How to perform a factory reset using external keys

It’s only advisable to use this method if for some reason you can’t use the
above steps, such as if, for example, your phone seizes up.

1. Power up the phone by pressing the Volume Up and Volume Down

buttons together at the same time while also pressing the Power button.

2. The device will enumerate with different boot options

3. Use the Volume Down button to scroll and the Volume Up button to
select.

4. Select 'Recovery'

5. The phone will start up with the Mobile phone logo and power up to a
little mobile phone logo with an exclamation mark.

6. Press the Volume Up button and Volume Down button together at this
screen.

7. The device will display blue text on a black background.

8. Use the Volume Down button to scroll down and the Power button to
select.

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9. Select 'Wipe Data'/'Factory Reset' and press the Power key to confirm
the selection.

10. Use the Volume Down button again to select 'Yes' - delete all user data
- and press the Volume Down button again to confirm

11. The device will then start performing the Factory Data Reset

12. Once the formatting is complete , press the Power button to confirm a
reboot

13. The message 'Rebooting' will be displayed

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Check your progress 1
1. Identify tripping off problem on a mobile phone.

2. Explain the causes of tripping off problem on a

mobile phone.

3 .Demonstrate the step of diagnosing and rectifying tripping off problem

on a mobile phone.

4.Demostrate how to perform rebooting and factory setting on mobile

phone

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Summary

Well done! You have completed Section 1.on “the causes tripping off
fault on a mobile phone

You should now be able to:

 Identify Causes of tripping off problem in mobile phone.

 Know How to diagnose and rectify tripping off problem on a
mobile phone.
 Know How to perform rebooting and resetting on mobile
phone.

If you feel confident that you have achieved the above –

Congratulations! You have completed Section 1 of this manual.

If you are unsure about anything, go back and revise or ask

your trainer or supervisor for assistance.

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 Section

BLINKING/ HANGING

ON A GSM MOBILE

PHONE

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Introduction

In this section of the training manual you will know blinking/ hanging on
a mobile phone

The skill you will learn

By the end of this section, you will be able to

 Explain causes of hanging in mobile phone

 Diagnose and rectify the fault of blinking and hanging

CAUSES OF BLINKING AND HANGING

The causes of hanging can either be software or hardware

Hardware cause is from the operating system it said to software

 Keeping external memory full can also cause hanging or blinking

of mobile phone. Once your memory gets full, it is advisable to
transfer the data to your.
 Main reason of mobile phone blinking /hang is when user put
burden on their RAM {RAM – Random Access Memory}. RAM is
everything as it make your mobile phones work fast. And even
mobile phones hang because of RAM usage.

 Too much use of phone memory is the main reason to got mobile
phone hang.

 imported applications if you receive an affected app may lead the

phone to hanging.

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  installing applications in phone memory instead of external
memory. Generally, all applications, videos, photos have to be
saved in the Memory card (SD card)

 running heavy applications on low memory. This gradually enables

your mobile to get hanged instantly.

 Mobile Phone that runs on proprietary operating systems can get

hanged up often. This problem is caused due to overburdening of
the processor

 Mobile Phone that runs on proprietary operating systems can get

hanged up often. This problem is caused due to overburdening of
the processor.

 If a mobile phone has got any virus, then it may slow down the
operating system easily. It is better to install a good antivirus and
task manager to your mobile phone.

 Installing many applications can create hanging problems easily

as the mobile phone cannot support to all applications at a same
time

 Lack of regular software update may cause mobile phone to

establish hanging problems.

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how diognose and rectify the fault of blinking and hanging

 Reduce the Number of Concurrent Applications use on mobile phone.

 Keep All the Apps Updated update all the mobile phone applications
Press the “Menu” button on your Android phone and tap “Settings”
to open the “Settings” menu. Within the “Settings” menu, scroll
down to the last option, “About phone,” and tap on it. This will

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 display the version number and build number of Android that is
currently running on the phone. Tap on “System updates.

 Shut Down the Mobile Phone.

If your phone will allow you to remove the battery then remove the
battery cover or back plate from the phone and make sure that the
battery is nice and tight inside the battery compartment. If the
battery is loose then the leads on the battery that connect to the
phone might not be connecting properly and that might be what is

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 causing this problem. If those metal prongs stop touching then the
phone is not going to be able to pull power from the battery and the
phone is going to obviously power off.

 Switch off and Remove Battery.

 Install Apps in External Memory (SD Card). To open the Application

Manager on a stock mobile phone device, tap “Apps” in the Device
section of the Settings screen. On a mobile phone device, we tap
“Applications” in the list on the left and then tap “Application
Manager” on the right. Scroll through the list of apps and tap the app
you want to move to the SD card

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Move Installed Apps from Internal to External Memory. by Navigate to
settings on your phone. You can find the settings menu in the app
drawer.

Tap Application Manager.

Select an app you want to move to the micro SD card.

Tap the Move to SD Card button. If you don't see a Move to SD Card
button, the app cannot be moved.

 Delete Unnecessary Apps. Tap to open it, select the uninstall button
at the top of the page and confirm the deletion. This will remove the

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 app from your phone or tablet. Even if you delete an app from one
device, the Google Play store will still retain it on your list of
downloaded apps, should you wish to reacquire it.

 Flash the mobile phone. Using flashing box or Dongle.

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Check your progress 2

3. Identify hanging problem in mobile phone.

4. Explain the causes of hanging problem on mobile phone.

3 .Demonstrate the step of diagnosing and rectifying hanging fault mobile

phone.

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Summary

Well done! You have completed Section 1.on “”.hanging and blinking
problem in mobile phone

You should now be able to:

 Identify causes of hanging problem in mobile phone.

 Explain the causes of blinking problem in mobile phone.
 Describe the steeps of diagnose and rectification hanging
and blinking problem in mobile phone.

If you feel confident that you have achieved the above –

Congratulations! You have completed Section 1 of this manual.

If you are unsure about anything, go back and revise or ask

your trainer or supervisor for assistance.

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 Section

.3
POWER PROBLEM IN

A MOBILE PHONE

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Introduction

In this section of the training manual you will know the causes power
problem in mobile phone

The skill you will learn

By the end of this section, you will be able to

 Explain causes of power problem in GSM mobile phone

 Diagnose and rectify power problem in GSM mobile phone

If mobile phone is been powering off for no particular reason? Do you

go to use your phone and find that it is off? When using the phone
will it just turn itself off when this happens the device won’t even
power on again unless the battery is pulled out and put back in or a
simulated battery pull it sai to be having power off problem.

causes of power off problem in mobile phone

Power problem. when a mobile phone stopped turning on. Its said to have
power problem. can either be cause by hardware or software.

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Power problem can be cause by power key .when a mobile phone power
key is not functioning will not on no matter stress or pressure.

 Use wrong flashing box or software. When use a wrong flashing

box or flashing file may cause mobile phone develop a power
problem.

Mobile phone component if an one or more component of
mobile phone get faulty will lead the phone to develop power
problem. power IC,RAM, DIOT.etc

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 Application can cause software instability, it is very instable.like
every often it stops responding. will not get replies to any
commands

 Battery terminal: if the battery is having partial contact may cause

mobile phone to the power off problem. If your phone will allow
you to remove the battery then remove the battery cover or back
plate from the phone and make sure that the battery is nice and
tight inside the battery compartment. If the battery is loose then
the leads on the battery that connect to the phone might not be
connecting properly and that might be what is causing this problem.
If those metal prongs stop touching then the phone is not going to
bad able to pull power from the battery and the phone is going to
obviously power off.

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  Low charging :this can cause mobile phone to power problem if
mobile charging get too low the phone will not power on

How to diagnose and power problem on a mobile phone’

 Plug the phone for charging

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  Boost the battery using a battery booster

 Check the power key. using multimetre.

 Flash the phone.

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The last option is to trace the faulty from hardware component and replace
it.eg. Battery terminal IC etc

Battery terminal

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Check your progress 3

5. Identify power problem in mobile phone.

6. Explain the causes of power problem in mobile phone.

3. Demonstrate the step of diagnosing and rectifying power problem in

mobile phone.

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Summary

Well done! You have completed Section 1.on “”.power problem in

mobile phone

You should now be able to:

 Identify power problem in mobile phone.

 Explain the cause of power problem in mobile phone.
 Describe the steeps of diagnose and rectification power
problem in mobile phone.

If you feel confident that you have achieved the above –

Congratulations! You have completed Section 1 of this manual.

If you are unsure about anything, go back and revise or ask

your trainer or supervisor for assistance.

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