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SRD

You and Your Special COVID-19

R SRD Grant - Application Process

STEP STEP STEP STEP

1 1.1 1.2 1.3
CHOOSE AN APPLICATION APPLICATION VIA WHATSAPP APPLICATION VIA SRD WEBSITE APPLICATION VIA SASSA CHATBOT
CHANNEL §§Send WhatsApp message to §§ Open Internet browser §§ Open Internet browser
Apply via one of these channels: 082 046 8553 §§ Search for: https://srd.sassa.gov.za §§ Search for: www.sassa.gov.za
§§ WhatsApp: Send a message to §§Applicant will provide personal details as §§ Applicant capture ID number and §§ On the website; applicant will click on
prompted by the chat mobile then click send sms button SRD R350 Grant assistance chatbox
082 046 8553
§§Applicant will receive a Reference §§ Applicant will receive a 6 digit OTP §§ Applicant provide ID number and
§§ SRD Website: number, an OTP number and website number Mobile number
https://srd.sassa.gov.za link to click on §§ Applicant must insert the OTP number §§ Through the chat, the applicant will
§§ SASSA Chatbot: §§Applicant must click on the link; insert and click verify pin choose I want to apply for SRD R350
www.sassa.gov.za the OTP number and click verify §§ Continue to Step 2: AGREE TO grant
§§Applicant provide surname and ID TERMS AND CONDITIONS §§ The chatbot will provide a link to the
number SRD Website
§§Applicant confirm details as per details §§ The Applicant will follow the SRD
provided on the chat Website Steps
§§Continue to Step 2: AGREE TO TERMS §§ Continue to Step 2: AGREE TO
AND CONDITIONS TERMS AND CONDITIONS

STEP STEP STEP STEP

2 3
AGREE TO TERMS AND
CONDITIONS
§§ Read Declaration and Consent
Document
§§ Agree to the content of the
Declaration and Consent Document
§§ Read and understand the You and
Your Special COVID-19
SRD Grant document
§§ Agree to understanding the contents
of the You and Your Special
COVID-19
SRD Grant document
PROVIDE PERSONAL DETAILS
§§Provide ID Number, Name, Surname
as it is printed on the ID Document/
Card
§§Provide other personal Details e.g.
address, gender, etc.
4 5
SUBMIT BANKING DETAILS/ CHOOSE RECEIVE A SMS ON YOUR MOBILE
PAYMENT OPTION NUMBER
NEW APPLICANT Message Sample:
§§ Clients with Personal Bank Account Application ID: 123456, 88…081.
üü Choose Bank Name SASSA confirms successful update of
üü Provide Account number banking details for BANK NAME. Your
üü Provide Branch Name SRD R350 Grant application is now
üü Provide Account Type active.
üü Agree to Terms and Conditions
üü Submit Banking Details
§§ Clients without Personal Bank accounts
üü Choose Payment option- Cash Send
üü Agree to Terms and Conditions NB: It is important to provide SASSA
üü Submit Banking Details with a mobile number where we will
EXISTING CLIENT be able to reach you to send SMS, if
§§ Confirm Existing Personal Banking Details you are declined or with regard to your
üüAgree to Terms and Conditions banking details.
üüClick Submit
§§ Clients with Cash send Option who wish to add
bank details
üüChoose Bank Name
üüProvide Account number
üüProvide Branch Name
üüProvide Account Type
üüAgree to Terms and Conditions
üüSubmit Banking Details

#SASSACARES
#KeepSouthAfricaHealthy
You and Your Special COVID-19 SRD Grant
step by step application process - V2 - 05/08/2021

Toll free: 0800 60 10 11

www.sassa.gov.za
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C O V ID
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SRD

You and Your Special COVID-19

R SRD Grant - Post application
process

STEP STEP STEP

6 7 8
SASSA VERIFICATION AND VALIDATION VIEWING APPLICATION STATUS RECONSIDERATION
PROCESS
§§ Application status can be viewed on the §§ If Client’s application is declined, the client has
§§ ID Number, name and surname provided by following Channels: the right to request reconsideration within 30
the client is verified with the Department of üüVisit SRD Website: days of receiving the declined reason.
Home Affairs data https://srd.sassa.gov.za
§§ ID Number is matched against approved • Under Application Status tab: §§ Client must request reconsideration for each

databases such as UIF, SARS, NSFAS etc.
§§ Fraud Risk Scoring is done with Fraud
prevention partners- The Client ID number
and Mobile number is checked against the
approved databases
§§ Application is Approved or Declined with
reason
click here to check status
üüWhatsApp: send message to 082 046 8553
üüToll Free Call Centre:
Contact- 0800 60 10 11
month that the application is declined
§§ Application for reconsideration
üüVisit SRD Website: https://srd.sassa.gov.za
• Under Application for Reconsideration tab:
click here to apply for reconsideration
üüIf client struggles, Please contact
• SASSA Toll Free Call centre on:
0800 60 10 11 to request reconsideration

STEP
9 10
SRD GRANT CANCELLATION
§§ Visit SRD Website: https://srd.sassa.gov.za
üüUnder Cancel my Application tab: click
here to cancel online
üüProvide ID number and mobile number, then
click send pin
üüClient will receive a sms with 6 digit OTP
number
üüApplicant must insert the OTP number and
click verify pin
üüClick cancel my grant
üüA message will pop up to ask if applicant is
sure about the cancellation of the grant
üüClick YES to continue with the cancellation;
Click NO to Discard
STEP
SRD GRANT REINSTATEMENT GENERAL INFORMATION
§§ Visit SRD Website: https://srd.sassa.gov.za §§ To change Mobile number Client must
üüUnder Cancel my Application tab: reinstate contact
my cancelled grant application üüSASSA Toll Free Call centre on:
üüProvide ID number and mobile number, then 0800 60 10 11
click send pin §§ If further clarity is required, Please contact:
üüClient will receive a sms with 6 digit OTP üüSASSA Toll Free Call centre on:
number 0800 60 10 11
üüApplicant must insert the OTP number and OR
click verify pin üüSend an email to:
üüAgree to terms and Conditions Grantsenquiries@sassa.gov.za
üüClick reinstate my grant OR
üüA message will pop up to ask if applicant is üüVisit the SASSA website:
sure about the reinstatement of the grant üüwww.sassa.gov.za
üüClick YES to continue with the reintatement; üühttps://srd.sassa.gov.za
Click NO to Discard

#SASSACARES
#KeepSouthAfricaHealthy
You and Your Special COVID-19 SRD Grant
step by step application process - V2 - 05/08/2021

Toll free: 0800 60 10 11

www.sassa.gov.za