CBMC1001 Operation Management (TQM)

MIDTERM TASK PERFORMANCE

Team Building and Teamwork

(BSTM3B)

BY:

Serrano, Elisea Judel

Taño, Ven Regij

Tingson,Rezsah Mae

Valencia,Jewel

Vizcarra, Sarah Jane

Yulo, Alyanna Marie

 Scenario 1: The Restaurant
Question 1 : How you manage the conflict in this situation

Of course, as a new employee like Bea, I still feel like a beginner and want to get
immediate service when it comes to customer service. The situation with you in such a
situation. Ultimately, are you still learning to develop a process readily applicable to new
hires and instead not very useful to other colleagues who imitate Bea's way, or is she? A new
employee is trying to learn how to serve a customer. So, as a manager, when this happens,
I'll assign another VIP staff member, especially Rafael, who has experience in dealing with
customer needs. However, Bea, who has little experience in customer service, understands.
Second, executives/managers need to work to their heart's content, not like others. Try
adjusting them all at once, or even letting them coach, to stimulate them better. B. Improve
it and teach it. Bea also needs to be attentive and familiar with the workplace with Rafael's
help. She can quickly adapt and improve during her work and gain a lot of experience. Of
course, not everyone is perfect, so there are mistakes, but in the end, she is. Customer
Service, Attitudes, Knowledge are what you need to be at work, which you can learn from
now and give them a chance to be a better version

Question 2 : How will you build an effective team after this incident?

All managers and leaders need to set goals for all team members to work together.
This is more effective in achieving great opportunities for each task. However, all teams need
to be effective. Set goals for cohesion and be productive as soon as possible, especially for
managers. Observe your people, especially their skills, the most suitable for the team, or
even your organization's general behaviors and attitudes. These have little to do with the
people who work there. And let them worry about what their goals are. I give everyone a
purpose, keep them positive and competitive, and therefore build a stronger team. Working
with a team is also the key to success and teamwork Proposals and solutions Let them know
more about you to find a way. Sharing perspective ideas and knowledge is necessary to
strengthen your confidence in demonstrating your skills concerning your work. Everyone can
make mistakes and learn from them to make them great, carefree, and accessible as part of
a team. Family workplace challenges when there are problems that can solve, and Pursue
and achieve goals as a team, grow and expand the role model of everyone who works on it
as a helpful team as a team, the best for our customer's Service