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Student Assessment Tasks

BSBPMG522 Undertake project work


BSBPMG522 Undertake project work Student Assessment Tasks

Table of Contents

Table of Contents 2
Assessment Information 3
Assessment Instructions 5
Assessment Task 1: Written Questions 6
Assessment Task 1 Instructions 8
Assessment Task 1 Checklist 9
Assessment Task 2: Project set up 10
Assessment Task 2 Instructions 12
Assessment Task 2 Checklist 17
Assessment Task 3: Project development 18
Assessment Task 3 Instructions 19
Assessment Task 3 Checklist 22
Assessment Task 4: Project evaluation 23
Assessment Task 4 Instructions 24
Assessment Task 4 Checklist 26
Assessment Task 5: Project reflection 27
Assessment Task 5 Instructions 28
Assessment Task 5 Checklist 30

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BSBPMG522 Undertake project work Student Assessment Tasks

Assessment Information

The assessment tasks for BSBPMG522 Undertake project work are included in this Student Assessment
Tasks booklet and outlined in the assessment plan below.

To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.

Assessment Plan
Assessment Task Overview
1. Written questions You must correctly answer all questions.
2. Project set up You must participate in a meeting and develop a project scope based on
the meeting and scenario information, as well as develop a project
management plan.
3. Project monitoring You must conduct and monitor the project for the development of the
website, including developing a brief for the project and preparing a
project status report. You will also brief the new customer service officer
on the project.
4. Project evaluation You must finalise and review the project.
5. Project reflection You must answer a series of questions about lessons learned during
projects.

Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for
clarification if you have any questions at all.

When you have read and understood this unit’s assessment tasks, upload your answer file/s into Moodle.
You will receive feedback from your assessor via Moodle.

Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.

Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s
assessment appeals process.

You have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal

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Naming electronic documents


It is important that you name the documents that you create for this Assessment Task in a logical manner.
Each should include:
 Course identification code
 Assessment Task number
 Document title (if appropriate)
 Student name
 Date it was created
For example, BSBPMG522 AT3 Project Status Report Joan Smith 20/10/18

Additional Resources
You will be provided with the following resources before you begin each Assessment Task.

Assessment Task 2
 Project Management Plan Template
 Project Scope Template
 Project Management Policy and Procedures
 Risk Assessment Legend.

Assessment Task 3
 Project Status Report Template
 Website Design Brief Template

Assessment Task 4
 Project Evaluation Report Template

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BSBPMG522 Undertake project work Student Assessment Tasks

Assessment Instructions

Each assessment task in this booklet consists of the following:

Before downloading your assessment from Moodle, you must read and understand Student Assessment
Agreement. When you have read, understood and completed this unit’s assessment tasks, you need to tick
() the checkbox to accept the submission statement (Student Assessment Agreement & Student
Declaration) before uploading student Assessment answer file/s. You must click Save Changes on Moodle
to complete the submission process.

You will also receive feedback from your assessor via Moodle. The Assessment Task will be marked as
Satisfactory (S) or Not Satisfactory (NS). If your work has been assessed as being not satisfactory, your
assessor will upload feedback file into Moodle explaining reasons why. Your assessor will also discuss this
verbally with you and provide advice on re-assessment opportunities as per.

Our RTO’s re-assessment policy.

Depending on the task, this may include


 resubmitting incorrect answers to questions (such as short answer questions and case studies)
 resubmitting part or all of a project, depending on how the error impacts on the total outcome of the
task
 redoing a role play after being provided with appropriate feedback about your performance
 being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily
completed the first time, after being provided with appropriate feedback.

Assessment Task Information


This gives you:
 a summary of the assessment task
 information on the resources to be used
 submission requirements
 re-submission opportunities if required

Assessment Task Instructions


These give questions to answer or tasks which are to be completed.
Your answers need to be typed up using software as indicated in the Assessment Task Instructions.

Copy and paste each task’s instructions into a new document and use this as the basis for your assessment
task submission. Include this document’s header and footer.

If you are submitting electronically, give the document a file name that includes the unit identification
number, the task number, your name and the date.

Checklist
This will be used by your assessor to mark your assessment. Read through this as part of your preparation
before beginning the assessment task. It will give you a good idea of what your assessor will be looking for
when marking your responses.

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Assessment Task 1: Written Questions

Task summary
This is an open book test, to be completed in the classroom.
A time limit of 1 hour to answer the questions is provided.
You need to answer all of the written questions correctly.
Your answers must be word processed and sent to the assessor as an email attachment. 

Required
 Access to textbooks/other learning materials
 Computer and Microsoft Office
 Access to the internet

Timing
Your assessor will advise you of the due date of this assessment.

Submit
 Answers to all questions

Assessment criteria
All questions must be answered correctly in order for you to be assessed as having completed the task
satisfactorily.

Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with
unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.

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Written answer question guidance


The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell
you how you should answer the question. Use the definitions below to assist you to provide the type of
response expected.
Note that the following guidance is the minimum level of response required.

Analyse – when a question asks you to analyse something, you should do so in in detail, and identify
important points and key features. Generally, you are expected to write a response one or two paragraphs
long.

Compare – when a question asks you to compare something, you will need to show how two or more things
are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected
to write a response one or two paragraphs long.

Contrast – when a question asks you to contrast something, you will need to show how two or more things
are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write
a response one or two paragraphs long.

Discuss – when a question asks you to discuss something, you are required to point out important issues or
features and express some form of critical judgement. Generally, you are expected to write a response one
or two paragraphs long.

Describe – when a question asks you to describe something, you should state the most noticeable qualities
or features. Generally, you are expected to write a response two or three sentences long.

Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments
for and against something. Generally, you are expected to write a response one or two paragraphs long.

Examine – when a question asks you to examine something, this is similar to “analyse”, where you should
provide a detailed response with key points and features and provide critical analysis. Generally, you are
expected to write a response one or two paragraphs long.

Explain – when a question asks you to explain something, you should make clear how or why something
happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify – when a question asks you to identify something, this means that you are asked to briefly describe
the required information. Generally, you are expected to write a response two or three sentences long.

List – when a question asks you to list something, this means that you are asked to briefly state information
in a list format.

Outline – when a question asks you to outline something, this means giving only the main points, Generally,
you are expected to write a response a few sentences long.

Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the
main points. Generally, you are expected to write a response a few sentences long.

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Assessment Task 1 Instructions

Provide answers to all of the questions below:

1. List three project management tools and explain their use in project management.
 Gantt charts: these help track activities and tasks with against plan.
 Network diagrams: these help realize the best possible path or method to completing project.
 PERT : involves identifying activities and analysing to find the best shortest time consuming
path to complete the project.

2. Explain the use of a GANTT chart in project management.


Gantt chart helps track actual time taken to complete activities of a project against planned activity
time. Thus, deviations if any can be noted at earlier stage and necessary action can be taken. Thus,
minimizing risk for delay in project completion.

3. Explain the use of a PERT chart in project management.


PERT helps determine the minimum time that would be required for completing the project. Therefore it
helps in planning and execution of projects.

4. Explain the use of a work breakdown structure in project management.


WBS involves breaking the deliverables into manageable tasks and allotting to respective team
members. This ensures productivity and project completion.

5. Explain the use of the critical path method in project management.


Critical path method helps identify the path which consumes the least time. Thereby, planning of activites
and resources is facilitated in project management.

6. Outline three types of documents and sources of information that are used to define the
parameters of a project.
The three types of documents and sources of information that are used to define the parameters of a project
are:
- Customer specifications
- Standard operating procedures and standardized work flow
- Information database

7. Explain the importance of planning for risks in a project and list three processes that can be
used to identify risks as part of a risk assessment process for a project.
Risks need to be identified and precautionary measures need to be taken in order to ensure the project is
completed as per customer requirement, within the stipulated time period and project boundaries. Risks can
be analysed using SWOT analysis, root cause analysis and brainstorming.

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8. Explain the importance of a risk management plan in identifying and managing risks for a
project.
A risk management plan helps identify risks and manage risks for a project. It helps determine risks and
design backup plan to mitigate risks. Therefore, taking preventive and precautionary measures.

9. Explain risk avoidance in project management.


Risk avoidance is a method of avoiding the occurrence of risk. This means, precautionary steps are taken
such that the risk never occurs.

10. Explain the use of risk mitigation strategies in project management.


Risk mitigation strategies help ensure project execution is as per plan. It helps identify any lacunae or issues
that may cause problem or hinder the project execution. Thereby, enabling the members to manage the
threats and be ready to face any adverse issues.

11. Explain the concept of risk acceptance in project management.


Risk acceptance means accepting a particular amount of risk in the project. This risk does not cause any
harm to the project. And the project is robust enough.

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Assessment Task 1 Checklist

Student’s name:

Did the student provide a sufficient and Satisfactory


performance Comments
clear answer that addresses the
suggested answer for the following? Yes No

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Question 11

Task Outcome: Satisfactory  Not Satisfactory 


Assessor name

Assessor signature

Date

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Assessment Task 2: Project set up

Task summary
In the role of Marketing Coordinator of a fictitious company, you will review a case study, meet with the
Operations Manager to discuss the required project and develop a project scope document and project
management plan.

This assessment is to be completed in the simulated work environment in the RTO.

Required
 Access to textbooks/other learning materials
 Computer with Microsoft Office and internet access
 Space for a meeting
 Access to project management tools
https://www.projectmanager.com/software
https://www.youtube.com/watch?v=rGMfjv4te48
 Project Scope Template
 Project Management Plan Template
 Project Management Policy and Procedures
 Risk Assessment Legend.

Timing
Your assessor will advise you of the due date of these submissions.

Submit
 Answer to all the questions
 Email with draft project scope and draft project management plan attached
 Email with revised project scope and revised project management plan attached
 Email with final project scope and final project management plan attached
 Email with final project management plan attached

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all
of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete
further assessment to demonstrate competence.

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Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with
unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.

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Assessment Task 2 Instructions

Carefully read the following:

Native Bush Spices Australia is based in Coffs Harbour, NSW.


The business was established in 2010 to cater for a demand for Australian native food products. The
company has organic certification.
The company manufactures and retails a range of organic, Australian native foods including:
 Native herbs and spices
 Native herbal teas
 Native fruit jams and conserves.

Currently the business is selling its products through a number of small supermarkets and health stores
throughout Australia. The company also has a very basic website that includes four pages: home, about us,
products and contact details.
The company’s overall business objectives for the next three years are to increase sales and create brand
awareness, develop a broader product range, as well as expand into overseas markets, most likely Hong
Kong, Japan and Singapore.
The company’s target customers are those that enjoy gourmet foods.
The age range of Australian consumers buying products is between 35 and 65.
Most consumers are health conscious, care about protecting the environment and have an average annual
income of $80,000.
The company currently employs the following staff in its head office: CEO, Operations Manager, Marketing
Coordinator, Customer Service Officer and two administration staff.
Ten staff are employed in the factory making and distributing the products.
As the Marketing Coordinator, you have been asked by the Operations Manager to coordinate a project to
develop a new website. The Operations Manager is ultimately responsible for the management of the
project but has assigned significant responsibility to you. The new website is seen as a critical part of the
company’s expansion strategy, and the Operations Manager has advised that you will need to develop a
project scoping for the website to present to senior management, as well a project management plan.
The Operations Manager has also advised you that the new website is classified as a Medium Project. The
project team is to consist of yourself, the Customer Service Officer who has been assigned to assist you
with this project, and the Operations Manager.
The Operations Manager has advised that the website is to include a shopping cart, so customers can order
products directly through the website. He would also like customers to be able to access recipes and
general information about the health benefits of bush spices.
The company has long wanted to commission a new logo, and it has been decided to do this now, in
conjunction with the new website. The Native Bush Spices marketing team will then use the logo across all
of the company’s communication. It has been allotted a budget separately from the website, but it is
understood that the company that designs the website will also design the new logo too.
The company has established procedures for project management. These are documented in their
documented in the Project Management Policy and Procedures.

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Complete the following activities:

1. Identify project scope


Review the case study information above, as well as the Project Scope Template.
Identify all the information you need to develop the project scope document and prepare a list of
questions for the additional information you need to discuss with the Operations Manager at a
meeting to confirm and clarify project parameters, including your own responsibilities. Write
down your questions as notes to use at the meeting.
You should also review the Project Management Policies and Procedures as well as the Project
Management Plan Template.
You will need to confirm the responsibilities and reporting requirements with the Operations
Manager at the meeting, too, so make notes on these to bring to the meeting.
You will be modifying the plan following a meeting with the Project Team, so save this version of
the document as Draft Project Scope.

Introduction

Native Bush Spices Australia, based in Coffs Harbour, NSW, was established in 2010 to cater for a demand
for Australian native food products.
The company has organic certification and manufactures and retails a range of organic Australian native
foods including native herbs and spices, native herbal teas and native fruit jams and conserves.
Currently the business is selling its products through several small supermarkets and health stores
throughout Australia. The company aims to have a website through which products can be ordered. The
new website is seen as a critical part of the company’s expansion strategy.

Scope

Justification:
Native Bush Spices Australia wants to simplify and streamline its permit application & fulfillment procedure.
To this end, we plan to develop a website that will allow our customers to buy our products online.

Description:
The website will have the following features – it will be accessible from any browser, secure and user
friendly (in terms of ease of use). Application forms for all current permits will be made available. Users will
be able to request & receive approval, make payment & arrange for receipt of documentation (the permit).

Deliverables:
 functional website allowing users access at their convenience (24 hours a day, 7 days a week)
 user documentation & help feature
 staff training, support & maintenance documentation

Constraints:
 Project to be completed within budget
 Staff turnover

Assumptions:
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 Legal issues regarding signature authentication will be overcome prior to project start.
 Security and credit authorization issues will be managed corporately and with existing mechanisms.
 The project will be delivered on time.

Legislative and regulatory context


Laws enacted by all three levels of government and their effect on Native Bush Spices Australia businesses,
include:

Competition and Consumer Act 2010


National Measurement Act 1960
Australian Consumer Law and
Fair Trading Act 2012
Food Act 1984
Work Health and Safety act 2011
Anti-Discrimination Act 1991

Business objectives
Native Bush Spices Australia business objectives for the next three years are to increase sales and create
brand awareness, develop a broader product range, as well as expand into overseas markets, most likely
Hong Kong, Japan and Singapore.

To develop a website that will improve the customer service function as it relates to permit application,
processing and payment methods currently used by the Public Works Department.

Risk assessment
Over budget
Staff underperformance
Staff Turnover
Scope creep
Underestimation of the time/resource commitment
Inaccurate project estimating
Competition
Failure to meet work health and safety (WHS) requirements/other legal requirements

Stakeholders
The project team is to consist of Marketing Coordinator, the Customer Service Officer who has been
assigned to assist you with this project, and the Operations Manager.

Key Roles
Client – The Public Works Department will provide resources necessary for project completion.

Project Manager – The Project Manager is accountable for the overall direction of the project. The role
includes integration of the project plan, approval, reporting, risk and change management. The Project
Manager will provide the team support required to lead the team to successful project completion.

Resources
Domain Name
Business Email Address
Website Building Software
Website Hosting
Website Template Design
Logo Design
High-Quality Images for Website

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Image Editors
Google Analytics

12. Develop a project management plan


Based on the project scoping document that you have developed and any feedback from the
Operations Manager, develop a project management plan.
Your Project Management Plan should include, as a minimum, the following:
 Background: Provide a brief explanation of the background of the project
 Objectives: Benefits that the project intends to achieve
 Activities and Milestones: major activities, scheduled start, scheduled finish and
accountability.
 Budget
 Risk Management Plan: include at least one WHS risk.

Use the Project Management Plan Template to guide your work.


Your project management plan should identify at least three risks associated with the project,
one of which should be related to work health and safety.
You will be required to use the risk legend to assist in the classification of risks.

Title
Native Bush Spices Australia website Development

Background
The company has organic certification and manufactures and retails a range of organic Australian native
foods including native herbs and spices, native herbal teas and native fruit jams and conserves.
Currently the business is selling its products through several small supermarkets and health stores
throughout Australia. The company aims to have a website through which products can be ordered. The
new website is seen as a critical part of the company’s expansion strategy.

Objectives
With a website, our business will be visible around the world.
An online site can be visited any time of the day or night. Customers will look to our site instead of going to
your shop because it is more accessible.
Having a website can build better relationships with our customers. We can send messages instantly to our
customers through email. Also, our customers can review your products online and can also leave feedback
for our business.

How the success of the project will be measured


We will measure the success of our project through:

 Number Of Visitors per month;


 Bounce Rate;
 Average Time On Page;
 CTA Click-Through Rate;
 Conversion Rate;
 Goal Progress.

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Activities & Milestones

Project area Actions Responsibility Scheduled start Scheduled


finish
Content Draft preliminary Marketing 20/05/2020 20/07/2020
development website Coordinator
specifications
Website Review Marketing 21/07/2020 28/07/2012
development preliminary Coordinator
website
specifications
Develop Marketing 29/07/2020 03/08/2020
functional Coordinator
specifications
Develop site Marketing 10/08/2020 17/08/2020
security Coordinator
requirements
Develop Marketing 24/08/2020 01/09/2020
prototype based Coordinator
on
functional/security
specifications
Validate Marketing 08/09/2020 15/09/2020
functional/security Coordinator
specifications
Obtain design Marketing 16/09/2020 17/09/2020
approval Coordinator
Logo design Logo Definition Graphic Designer 18/09/2020 18/10/2020
Photographs Photo Selection Graphic Designer 19/10/2020 15/11/2020

Project Budget

WEBSITE 2019 Budget Plan Nov. 10,2019


Analysis $ 400.00
Communication $ 300.00
Deployment $ 200.00
Documentation $ 600.00
Initial Development $ 3,000.00
Post Implementation Review $ 600.00
Project Management $ 1,000.00
Site Design $ 600.00
Site Testing and Final Development $ 100.00
Test Plan Development $ 1,200.00
Training $ 1,800.00
Miscellaneous Project Expense $ 1,200.00
Grand Total $ 11,000.00

Risk management plan

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Risk Likelihood Severity Treatment/control


methods
Overbudget Occasional Significant Budget Contingency
Plan
Staff Remote Moderate Training
underperformance

Failure to meet work Probable Moderate Staff Training


health and safety
(WHS)
requirements/other
legal requirements
Legal Issues Remote Significant An alternative
Regarding Signatory (manual) method of
Authentication authentication will be
required and much of
the functionality of the
website

13. Send an email to the Operations Manager (your assessor).


The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachment and seek their feedback.
The email text should ask for details of a meeting with the Project Team to discuss the Project
Management Plan.
Attach your Draft Project Scope and Draft Project Management Plan to the email.

To: Operations Manager

Subject: Approval for Native Bush Spices Australia Website Project Management Plan

Dear,

I am writing to summarize the team feedback about the Project Management Plan. Firstly, Stakeholders
needs, SMART project objectives, clear deliverables and deadlines were properly addressed.
The team helped to develop the plan and an agreement was established to achieve overall business
objectives.

In attachment, follows the Project Management Plan for your approval.


If any changes must be made, please do not hesitate in contacting me.

Regards,
Jutarat

14. Participate in a meeting with the Project Team.

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Meet with the project team (the customer service officer, roleplayed by another student and the
Operations Manager, roleplayed by your assessor) to discuss the scope of the project and the
project management plan.
At the meeting, you must:
 Outline the project as set out in your project scoping document
 Outline the organisation's mission, goals, objectives and operations and how the
project relates to them Briefly explain the organisation’s project management policies and
procedures
 Briefly explain the organisation’s project management policies and procedures
 Outline the project management plan, including roles and responsibilities of the
project manager, as well as the project team member. Discuss the limitations of your
responsibilities and how approval process work with your team.
 Identify and discuss factors that could affect the timeframes to ensure that the
timeframes are realistic and achievable
 Seek the project team members’ feedback.

During the meeting, you will need to demonstrate effective communication skills including:
 Speaking clearly and concisely
 Using non-verbal communication to assist with understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm understanding

Meet with the project team: Native Bush Spices Australia is based in Coffs Harbour, NSW.
The business was established in 2010 to cater for a demand for Australian native food products. The
company has organic certification.

The company manufactures and retails a range of organic, Australian native foods including:
• Native herbs and spices
• Native herbal teas
• Native fruit jams and conserves.
Currently the business is selling its products through a number of small supermarkets and health stores
throughout Australia. The company also has a very basic website that includes four pages: home, about us,
products and contact details.

Scope:
Develop a new website.
The new website is seen as a critical part of the company’s expansion strategy, and the Operations
Manager has advised that we need develop a project scoping for the website to present to senior
management, as well a project management plan.

Business objectives:
The company’s overall business objectives for the next three years are to increase sales and create brand
awareness, develop a broader product range, as well as expand into overseas markets, most likely Hong
Kong, Japan and Singapore

Risk assessment:
Potentional risk:
- Liquidity risk
- Competitive risk
- Operational risk
- Quality risk
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Stakeholders:
Operation manager

Project staff – CEO, Operations Manager, Marketing Coordinator, Customer Service Officer and two
administration staff.

Resources:
To complete this project t we need 10 computers for staff, new system for website Wordpress or Wix.

Relationship to other projects:


This project is directly related to our second project welcoming new product.

15. Review the project scoping document


Based on your discussion with the Project Team, you are now required to revise the project
scoping document that you have developed in draft format..
Your project scope should include, as a minimum, the following:
 Introduction: give the rationale for the project
 Scope: as discussed at the meeting
 Legislative and regulatory context: include at least three relevant pieces of
legislation. At least one should be relevant to WHS
 Business objectives: clarify relationship of project to the organisation's objectives
 Risk assessment: make a list of potential risks
 Stakeholders: list all stakeholders
 Resources: any additional resources that will be required.
 Relationship to other projects: include dependencies
 Reporting: define the project’s reporting requirements

Save this document as Revised Project Scope.

Native Bush Spices Australia is based in Coffs Harbour, NSW.


The business was established in 2010 to cater for a demand for Australian native food products. The
company has organic certification.

The company manufactures and retails a range of organic, Australian native foods including:
• Native herbs and spices
• Native herbal teas
• Native fruit jams and conserves.
Currently the business is selling its products through a number of small supermarkets and health stores
throughout Australia. The company also has a very basic website that includes four pages: home, about us,
products and contact details.

Scope:
Develop a new website.

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The new website is seen as a critical part of the company’s expansion strategy, and the Operations
Manager has advised that we need develop a project scoping for the website to present to senior
management, as well a project management plan.

Business objectives:
The company’s overall business objectives for the next three years are to increase sales and create brand
awareness, develop a broader product range, as well as expand into overseas markets, most likely Hong
Kong, Japan and Singapore

Risk assessment:
Potentional risk:
- Liquidity risk
- Competitive risk
- Operational risk
- Quality risk

Stakeholders:
Operation manager

Project staff – CEO, Operations Manager, Marketing Coordinator, Customer Service Officer and two
administration staff.

Resources:
To complete this project t we need 10 computers for staff, new system for website Wordpress or Wix.

Relationship to other projects:


This project is directly related to our second project welcoming new product.

Reporting:
Currently the business is selling its products through a number of small supermarkets and health stores
throughout Australia. The company also has a very basic website that includes four pages: home, about us,
products and contact details
Our mission is develop new website.
new website is seen as a critical part of the company’s expansion strategy
Medium project

In the website we have to include a shopping cart, so customers can order products directly through the
website. We have to make system where customers are able to access recipes and general information
about the health benefits of bush spices.

Also our job is create new logo of company.

16. Revise your project management plan


Incorporate the feedback that you received from the meeting participants into your plan
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Save this document as Revised Project Management Plan.

Native Bush Spices Australia

Project Management Plan

Background

Develop a new website. The new website is seen as a critical part of the company’s expansion strategy, and
the Operations Manager has advised that we need develop a project scoping for the website to present to
senior management, as well a project management plan.

Objectives

Increase sales and create brand awareness,

How the success of the project will be measured

We will measure our success numbers of sales from Hong Kong, Japan and Singapore, this is the most
reliable way how to measure our success.

Activities & Milestones

Project area Actions Responsibility Scheduled start Scheduled


finish
Content Draft preliminary Marketing 20/05/2020 20/07/2020
development website Coordinator
specifications
Website Review Marketing 21/07/2020 28/07/2012
development preliminary Coordinator
website
specifications
Develop Marketing 29/07/2020 03/08/2020
functional Coordinator
specifications
Develop site Marketing 10/08/2020 17/08/2020
security Coordinator
requirements
Develop Marketing 24/08/2020 01/09/2020
prototype based Coordinator
on
functional/security
specifications
Validate Marketing 08/09/2020 15/09/2020
functional/security Coordinator
specifications
Obtain design Marketing 16/09/2020 17/09/2020
approval Coordinator
Logo design Logo Definition Graphic Designer 18/09/2020 18/10/2020
Photographs Photo Selection Graphic Designer 19/10/2020 15/11/2020

Risk management plan

Risk Likelihood Severity Treatment/control


methods
Overbudget Occasional Significant Budget Contingency

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Plan
Staff Remote Moderate Training
underperformance

Failure to meet work Probable Moderate Staff Training


health and safety
(WHS)
requirements/other
legal requirements
Legal Issues Remote Significant An alternative
Regarding Signatory (manual) method of
Authentication authentication will be
required and much of
the functionality of the
website

2. Send an email to the Operations Manager (your assessor).


The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should state that you have had a meeting with the project team and give a brief outline of the
topics discussed.
The email text should summaries changes that were made to the project management plan in
response to the feedback that you received at the project team meeting.

Introduce and summarise the contents of the attachments and seek their feedback and approval
to move forward with the project.
Attach your Revised Project Scope and Final Project Management Plan to the email.

To: Operations Manager


Subject: Revised project scop

Dear,

I hope your day is going well. I have meeting with project team, and we discussed our project. We made
changes in risk assessment, relationship with another projects and reporting.
Please provide me feedback and we can move forward with the project.
See attached revised project scop and project management plan.

Kind regards,

Jutarat
Marketing Coordinator

17. Finalise your project scoping document


Update your Project Scope to reflect the feedback from the Operations Manager.
Save this document as Final Project Scope.

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Introduction

Native Bush Spices Australia, based in Coffs Harbour, NSW, was established in 2010 to cater for a demand
for Australian native food products.
The company has organic certification and manufactures and retails a range of organic Australian native
foods including native herbs and spices, native herbal teas and native fruit jams and conserves.
Currently the business is selling its products through several small supermarkets and health stores
throughout Australia. The company aims to have a website through which products can be ordered. The
new website is seen as a critical part of the company’s expansion strategy.

Scope

Justification:
Native Bush Spices Australia wants to simplify and streamline its permit application & fulfillment procedure.
To this end, we plan to develop a website that will allow our customers to buy our products online.

Description:
The website will have the following features – it will be accessible from any browser, secure and user
friendly (in terms of ease of use). Application forms for all current permits will be made available. Users will
be able to request & receive approval, make payment & arrange for receipt of documentation (the permit).

Deliverables:
 functional website allowing users access at their convenience (24 hours a day, 7 days a week)
 user documentation & help feature
 staff training, support & maintenance documentation

Constraints:
 Project to be completed within budget
 Staff turnover

Assumptions:
 Legal issues regarding signature authentication will be overcome prior to project start.
 Security and credit authorization issues will be managed corporately and with existing mechanisms.
 The project will be delivered on time.

Legislative and regulatory context


Laws enacted by all three levels of government and their effect on Native Bush Spices Australia businesses,
include:

Competition and Consumer Act 2010


National Measurement Act 1960
Australian Consumer Law and
Fair Trading Act 2012
Food Act 1984
Work Health and Safety act 2011
Anti-Discrimination Act 1991

Business objectives

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Native Bush Spices Australia business objectives for the next three years are to increase sales and create
brand awareness, develop a broader product range, as well as expand into overseas markets, most likely
Hong Kong, Japan and Singapore.

To develop a website that will improve the customer service function as it relates to permit application,
processing and payment methods currently used by the Public Works Department.

Risk assessment
Over budget
Staff underperformance
Staff Turnover
Scope creep
Underestimation of the time/resource commitment
Inaccurate project estimating
Competition
Failure to meet work health and safety (WHS) requirements/other legal requirements

Stakeholders
The project team is to consist of Marketing Coordinator, the Customer Service Officer who has been
assigned to assist you with this project, and the Operations Manager.

Key Roles
Client – The Public Works Department will provide resources necessary for project completion.

Project Manager – The Project Manager is accountable for the overall direction of the project. The role
includes integration of the project plan, approval, reporting, risk and change management. The Project
Manager will provide the team support required to lead the team to successful project completion.

Resources
Domain Name
Business Email Address
Website Building Software
Website Hosting
Website Template Design
Logo Design
High-Quality Images for Website
Image Editors
Google Analytics

Reporting

Currently the business is selling its products through a number of small supermarkets and health stores
throughout Australia. The company also has a very basic website that includes four pages: home, about us,
products and contact details
Our mission is develop new website.
new website is seen as a critical part of the company’s expansion strategy
Medium project
In the website we have to include a shopping cart, so customers can order products directly through the
website. We have to make system where customers are able to access recipes and general information
about the health benefits of bush spices.

3. Finalise your project management plan


Update your Project Management Plan to reflect the feedback from the Operations Manager.

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Save this document as Final Project Management Plan.

Title
Native Bush Spices Australia website Development

Background
The company has organic certification and manufactures and retails a range of organic Australian native
foods including native herbs and spices, native herbal teas and native fruit jams and conserves.
Currently the business is selling its products through several small supermarkets and health stores
throughout Australia. The company aims to have a website through which products can be ordered. The
new website is seen as a critical part of the company’s expansion strategy.

Objectives
With a website, our business will be visible around the world.
An online site can be visited any time of the day or night. Customers will look to our site instead of going to
your shop because it is more accessible.
Having a website can build better relationships with our customers. We can send messages instantly to our
customers through email. Also, our customers can review your products online and can also leave feedback
for our business.

How the success of the project will be measured


We will measure the success of our project through:

 Number Of Visitors per month;


 Bounce Rate;
 Average Time On Page;
 CTA Click-Through Rate;
 Conversion Rate;
 Goal Progress.

Activities & Milestones

Project area Actions Responsibility Scheduled start Scheduled


finish
Content Draft preliminary Marketing 20/05/2020 20/07/2020
development website Coordinator
specifications
Website Review Marketing 21/07/2020 28/07/2012
development preliminary Coordinator
website
specifications
Develop Marketing 29/07/2020 03/08/2020
functional Coordinator
specifications
Develop site Marketing 10/08/2020 17/08/2020
security Coordinator
requirements
Develop Marketing 24/08/2020 01/09/2020
prototype based Coordinator
on
functional/security
specifications
Validate Marketing 08/09/2020 15/09/2020

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functional/security Coordinator
specifications
Obtain design Marketing 16/09/2020 17/09/2020
approval Coordinator
Logo design Logo Definition Graphic Designer 18/09/2020 18/10/2020
Photographs Photo Selection Graphic Designer 19/10/2020 15/11/2020

Project Budget

WEBSITE 2019 Budget Plan Nov. 10,2019


Analysis $ 400.00
Communication $ 300.00
Deployment $ 200.00
Documentation $ 600.00
Initial Development $ 3,000.00
Post Implementation Review $ 600.00
Project Management $ 1,000.00
Site Design $ 600.00
Site Testing and Final Development $ 100.00
Test Plan Development $ 1,200.00
Training $ 1,800.00
Miscellaneous Project Expense $ 1,200.00
Grand Total $ 11,000.00
Risk management plan

Risk Likelihood Severity Treatment/control


methods
Overbudget Occasional Significant Budget Contingency
Plan
Staff Remote Moderate Training
underperformance

Failure to meet work Probable Moderate Staff Training


health and safety
(WHS)
requirements/other
legal requirements
Legal Issues Remote Significant An alternative
Regarding Signatory (manual) method of
Authentication authentication will be
required and much of
the functionality of the
website

4. Send an email to the Operations Manager (your assessor).


The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.

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Introduce and summarise the contents of the attachments and seek their feedback and approval
to move forward with the project.
Attach your final project scope and final project management plan to the email.

To: Operations Manager


Subject: Final Project Management Plan

Dear,

I hope your day is going well. See attached final project management plan.
Please provide me feedback and approval to move forward with the project.
Please let me know if you have any questions

Kind regards,

Jutarat
Marketing Coordinator

5. Send an email to the Project Team members (your assessor).


When the Operations Manager has given their approval for your plan, you are required to
ensure that the team is clear about overall project requirements and project roles and
responsibilities.

The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.

The email text should introduce and summarise the contents of the attachment.

Attach your Final Project Management Plan to the email.

To: Project Team members


Subject: Final Project Management Plan

Dear Team,

I hope your day is going well. I just want to ensure that everything is clear about overall project requirements
and project roles and responsibilities.
Please let me know if you have any questions

Kind regards,

Jutarat

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18. Set up folders and files.


Create folders for the project as specified in the Project Management Policy and Procedures.

When the project is completed, you will be assessed on whether you have set up the folders and
created documents as required.

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Assessment Task 2 Checklist


Student’s name:

Completed
Did the student: successfully Comments
Yes No
In their Project Scope, define the project stakeholders
At the meeting with the Operations Manager, discuss the
project scope and other relevant documentation?
At the meeting with the Operations Manager, seek
clarification of all issues related to project and the project’s
parameters
Identify the limits of their own responsibilities?
Identify reporting requirements?
Clarify any relationships that the project has to other projects?
Clarify the relationship that the project has to the
organisation's objectives?
Determine and access the available resources to carry out the
project?
Develop a project management plan within the project
parameters?
Identify and use the appropriate project management tools?
Identify risks associated with the project, including at least
one WHS risk, and document these in a risk management
plan within project management plan?
Develop and approve the project’s budget?
Consult project team members and take their views into
account in the planning of the project?
Finalise the project plan and gain the necessary approvals to
begin project according to the plan?
Ensure that the project team members are clear about their
responsibilities and the project’s requirements?

Task Outcome: Satisfactory  Not Satisfactory 


Assessor name

Assessor signature

Date

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Assessment Task 3: Project development

Task summary
For this assessment task, you are required to conduct and monitor the website development project. This
includes developing a brief to provide to website developers and preparing a project status report. You will
then be required to meet with the new customer service officer, introducing them to the project and offering
them your support.

This assessment is to be completed in the simulated work environment in the RTO.

Required
 Access to textbooks/other learning materials
 Computer with Microsoft Office and internet access
 Website Design Brief Template
 Project Status Report Template

Timing
Your assessor will advise you of the due date of these submissions.

Submit
 Answer to all the questions
 Email with website design brief attached
 Email with project status report attached

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all
of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete
further assessment to demonstrate competence.

Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with
unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.

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Assessment Task 3 Instructions

Complete the following activities:

1. Develop website design brief


You are to develop a brief in order to obtain quotes from at least three web site designers.
Use the scenario information from Assessment Task 2 to develop the website design brief.

Your brief should include the following:


 Background information
 Target audience
 Content: what should be included in the website.
 Call to action: what the people who visit the website should do
 Social Media
 Functional requirements
 Website design ideas
 Logo
 Search engine optimisation
 Practical issues

Use the Website Design Brief Template to guide your work.

Native Bush Spices Australia


Website Design Brief

Background Information

Native Bush Spices Australia is based in Coffs Harbour, NSW.


The business was established in 2010 to cater for a demand for Australian native food products. The
company has organic certification.
The company manufactures and retails a range of organic, Australian native foods including:
 Native herbs and spices
 Native herbal teas
 Native fruit jams and conserves.

Currently the business is selling its products through a number of small supermarkets and health stores
throughout Australia. The company also has a very basic website that includes four pages: home, about us,
products and contact details.

Target Audience
The company’s target customers are those that enjoy gourmet foods.
The age range of Australian consumers buying products is between 35 and 65.
Most consumers are health conscious, care about protecting the environment and have an average annual
income of $80,000

Content
- Introduction

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- Our products
- Locations
- Receipts
- Contact

Call to Action
- They can join our club and get discount for first order
- Send me specials offers now – add email address
- Share on social media
- Buy now and get gift

Functional Requirements

 Functional requirements could include:

 The web application shall accept customer orders

 The web application shall be able to cash a sale

 The web application shall produce a receipt detailing a customers’ purchase information and include
name of customer, items purchased, cost of each item and total cost

 The web application shall be able to produce weekly, monthly and yearly reports about sales

Design Ideas
- Make It Interactive
- Use Original Illustrations.
- Use Animation.
- Use a Unique Font.
- Use (Silent) Video.
- Make Your Navigation Fun.
- Employ A/B Testing

Website IDEAS

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Logo
- Examples of logos for inspiration for our marketing team

Search Engine Optimisation (SEO)


- Anchor text
- Title tag
- Meta description
- SERP
- Keyword
- Indexing
- Canonical URL

Practical Issues
- Slow page loads
- Cyber attacks and Viruses
- High traffic problems
- Hardware and software failures
- Site outage

2. Send an email to the three selected web site designers (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.

It should introduce and summarise the contents of the attachment and explain the work that is
required.

The email text should also ask them to send you a quote for the work.

Attach your Website Design Brief to the email.

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To: Web site designers

Subject: Website design brief

Dear,

I hope your day is going well. See attached our website design brief.

Please go through our website design brief and send me the quote for work.

Please let me know if you have any questions

Kind regards

Jutarat

Marketing Coordinator

It is two months into the project for the development of the web site.

The status of the project is as follows:

The content has been developed for the web site within the required timeline of 1 month from the
implementation of the project plan and at the specified cost.

The content was written by a public relations consultancy company, PR Pulse for the cost specified
in the project budget.

Three quotes have been received from web site developers as follows:
 Bestweb Design $3,750, timing indicated as 4 weeks – examples of other web sites
developed do not seem to be suitable.
 Visualweb $5,000, timing indicated as 8 weeks – examples of other web sites developed
seem to be along the lines required.
 Web designs Australia $6,000, timing indicated as 12 weeks – examples of other web sites
developed seem to be along the lines required.

The customer service officer has left the organisation unexpectedly.

3. Develop a project status report


Review the information above and prepare a project status report to send to the Operations
Manager (your assessor).

Your status report should include, as a minimum, the following:


 Progress summary
 Milestones: achievement of key dates for activities as specified in the Project
Management Plan
 Budget: planned expenditure and actual expenditure
 Risk management: of project risks to date

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 Recommendations

Use the Project Status Report Template to guide your work.

Native Bush Spices Australia


Project Status Report

Project objective: Create new web site

Project Progress Summary


- The content has been developed for the web site within the required timeline of 1 month from the
implementation of the project plan and at the specified cost.
- The content was written by a public relations consultancy company, PR Pulse for the cost specified
in the project budget.

Three quotes have been received from web site developers as follows:
- Bestweb Design $3,750, timing indicated as 4 weeks – examples of other web sites developed do
not seem to be suitable.
- Visualweb $5,000, timing indicated as 8 weeks – examples of other web sites developed seem to be
along the lines required.
- Web designs Australia $6,000, timing indicated as 12 weeks – examples of other web sites
developed seem to be along the lines required.

Milestones

Milestones Target date Actual date Impact


Content development 28/02/2020 15/02/2020 We finish content
development earlier then
we planned
Web site development 31/08/2020 31/07/2020 We finish site
development earlir then
we planned
Logo Design 31/08/2020 31/08/2020 We used external
company for logo design

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Budget

Total Project funding $


Planned Expenditure for this reporting period 31500
Actual Expenditure for this reporting period. 15000
Remaining budget for life of project 16100
.

Risk Management

Risk Predicted Seriousness Actions to be taken


likelihood

Eletrical hazards 10 law Maintenance checked whole


building

Liquidity risk 50 high Take credit from bank

Competitive risk 70 medium Less competitors

Recommendations
- Check all website graphic design
- We should pay attention more to prices vs quality of website
- We have to keep deadlines of our projects

4. Send an email to the Operations Manager (your assessor).


The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.

It should introduce and summarise the contents of the attachment and seek their feedback and
approval to move forward with the project.

Attach your Project Status Report to the email.

To: Operations Manager


Subject: Project Evaluation Report

Dear,

I hope your day is going well. See attached our project evaluation report.
Please go through it and if you don’t have any questions sign it and send it back to me.

Kind regards,
Jutarat
Marketing Coordinator

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5. Meet with the new customer service officer.


A new customer service officer has been employed by the company to replace the one that left.
They will be part of the project team, replacing the one who left the organisation unexpectedly.

You are required to provide support for the new Project Team member by discussing all aspects
of the project with them. The Operations Manager will also be attending the meeting.

Keep in mind the new customer service officer will need your support at this stage, so make
sure that you understand in what areas they may need assistance, and work with them to find
how this can be provided.
During the meeting, you must be very clear about the expected quality of the project outcomes.
Keep in mind that this is a new employee, and they are not familiar with the quality expectations
that have been outlined during earlier discussions that you have participated in.
It is important that you are also very clear about the importance of meeting the documented
timelines. These should be the same as those in the Activities & Milestones section of your
Project Management Plan. Confirm that the new customer service officer confirms that these
timelines can be met.
During the meeting, you are required to demonstrate effective communication skills including:
 Speaking clearly and concisely
 Using non-verbal communication to assist with understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm understanding

6. Set up folders and files.


Create folders for the project as specified in the Project Management Policy and Procedures.

When the project is completed, you will be assessed on whether you have set up the folders and
created documents as required.

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Assessment Task 3 Checklist

Student’s name:

Completed
successfully
Comments
Did the student: Yes No

Provide support for the new customer service officer to


ensure the quality of the project outcomes and
documented time lines are met, responding to any specific
needs that the new customer service officer may have.
Implement and monitor plans for managing the project’s
finances, resources and quality?

Complete and forward the project status report to


stakeholders as required?

Undertake risk management tasks as required to ensure


that the project outcomes are met?

Achieve project deliverables?

Complete the project’s financial recordkeeping and check


for accuracy?

During the meeting with the new customer service officer,


demonstrate effective communication skills including:
 Speaking clearly and concisely
 Using non-verbal communication to assist with
understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm
understanding

Task Outcome: Satisfactory  Not Satisfactory 


Assessor name

Assessor signature

Date

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BSBPMG522 Undertake project work Student Assessment Tasks

Assessment Task 4: Project evaluation

Task summary
This assessment task requires the student to finalise the Native Bush Spices Australia website development
project by developing a project evaluation report.

This assessment is to be completed in the simulated work environment in the RTO.

Required
 Access to textbooks/other learning materials
 Computer with Microsoft Office and internet access
 Project Evaluation Report Template

Timing
Your assessor will advise you of the due date of these submissions.

Submit
 Answer to all the questions
 Email with project evaluation report and screen shot attached

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all
of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete
further assessment to demonstrate competence.

Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with
unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.

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BSBPMG522 Undertake project work Student Assessment Tasks

Assessment Task 4 Instructions

Carefully read the following:

The project is now complete, with the outcomes as follows:


The web site is now live. There has been very positive feedback amongst all staff about the look and content
of the web site. The web site designers were very professional and easy to deal with.
It is four months since the project commenced. Delays occurred because of the following:
 The web site developer could not complete the web site within the required timelines as
originally stated in their quote.
 There were additional delays due to the customer service officer’s departure and changes
to the web site during the development as a result of the project manager’s input.
 The design of the logo took longer – see below.

The estimated cost for the logo was doubled because the first designer employed was unable to develop a
logo to the company’s liking and so a new logo designer was contracted. This therefore doubled the costs
as the first designer, as well as the second designer needed to be paid.
Training will be required in web site maintenance to ensure information is regularly updated e.g. the
newsletter. Training should ideally be provided to the administration staff.

Complete the following activities:

1. Meet with team to finalise project


Review the information above and then meet with your team (your assessor and another
student) to get their input on the project. This will on a date and time advised by your assessor.
At the meeting, outline the project outcomes as above.
Ensure that all of the staff involved in the project are working in new roles or have been
reassigned to their previous roles
Before concluding the meeting, ensure that all project team members have the opportunity to
give feedback.
The customer service officer will provide you with some feedback, which you will need to
acknowledge and note for your project evaluation report.
Gain verbal confirmation from all team members that they can transition to their other tasks
following project completion and offer your support as necessary.
During the meeting, you will need to demonstrate effective communication skills including:
 Speaking clearly and concisely
 Using non-verbal communication to assist with understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm understanding

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BSBPMG522 Undertake project work Student Assessment Tasks

2. Develop a final project evaluation report and finalise record keeping


Ensure that you incorporate the feedback from the team meeting into your report, as well as
your own reflections based on the project status report you developed and the scenario
information above.

Your project evaluation report should include the following:


 The reason for closing the project
 Any highlights from the project and any innovations that were made.
 A summary of recommendations relating to the project
 Project performance against objectives
 Project performance against outcomes
 Project performance against outputs
 Project performance against budget
 Lessons learnt

Use the Project Evaluation Report Template to guide your work.

Answer for Question 1 and 2

Native Bush Spices Australia

Project Evaluation Report

Reason for Closing the Project


The Task has achieved its end and has met every one of the necessities of making the site. The site has
been made, conveyed to the customer and executed on the framework for Local Bush Spices Australia. The
office for the shopping basket has been included according the customer and the medical advantages
subtleties of the items content was made and refreshed on it. Hence, we have effectively finished the task
which prompts its conclusion.

Highlights and innovations


The project highlights the staff performance that should be satisfactory, and website is working extremely
well.

Summary of recommendations
1. Train the staff to maintain the website.
2. Approval in delay of project.
3. Demand for more budget.
4. Hire uniquely skilled graphic designer.
5. Make operation manager to close the project.

Performance against objectives


All projects shift to some degree from the first arrangement. The explanations behind the fluctuation shown.
The conveyance of the project was arranged for inside two months from the usage of the arrangement. The
argument between the design craftsman of the undertaking and records chief lead to the outcomes where

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BSBPMG522 Undertake project work Student Assessment Tasks

the visual fashioner left the undertaking in the middle. The group needed to execute a re-examined usage
plan due to which the undertaking conveyance was deferred.
The purpose of the performance measurement is to help organizations understand how decision-making
processes or practices help to success or failure in the past and how that understanding can lead to future
improvements. Qualitative and quantitative performance measures are being integrated into existing DOE
project management practices and procedures. They are used at critical decision points and in internal and
external reviews to determine if a project is ready to proceed to the next phase. Project directors and senior
managers are using them to assess project progress and determine where additional effort or corrective
actions are needed.
Performance against outcomes
The implementation of the project in connection to the accomplishment of focused results is that the site is
live now and the undertaking is finished at this point. Besides, all the arranged results were accomplished,
the shopping basket office was encouraged in the site what’s more, and clients would now be able to shop
online for Native Bush Spices Australia. The logo was manufactured, photos were taken so as to install it
into the site. The Local Bush Spices Australia’s result to build the deals, project into abroad and increment
mark mindfulness targets have not been accomplished.
Outcomes performance becomes more difficult as the target moves from input to outcome because of the
influence of factors that are external to the program. Outcome measures focus on how well the final projects
support the program’s or department’s mission. The desired outcome at the program or departmental level
was referred to as “doing the right project.” The desired outcome at the project level was “doing it right.” The
committee noted that both are required for success.

Performance against outputs


Describe the actual performance of the project in relation to the delivery of the outputs. Were all planned
outputs delivered, to what degree? Were they all accepted? Did the quality of the outputs meet
expectations?
Output measures assess the quantity and quality of the end product, and outcome measures assess the
degree to which the end product achieves the program or project objectives. Program output measures
identify how well projects are meeting objectives for cost and schedule performance. Project output
measures include cost and schedule variables, while outcome measures include scope, budget, and
schedule and safety performance.

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BSBPMG522 Undertake project work Student Assessment Tasks

Performance against budget

Cost area Estimated cost Actual cost


Photographs $2000 $1500
Logo design $4000 $3000
Web site development $20,000 $18,000
Web site content $3000 $1800
Total $29,000 $24,300

Lessons learnt
1. Setup contingency planning in case any team member leaves.
2. Provide website maintenance training so that there is a person who continuous maintains the
website
3. Always keep the estimated budget below the actual initial budget allotted.
4. Find the best possible cheap resources.
5. Train an employee for the tasks in the activities who is in loop with the whole working of the project.

3. Take a screen shot of your folder and files.


This activity requires you to demonstrate that you can file all of your records in a logical
structure.
Ensure that you have an overall folder for your work, as well as sub folders if necessary.

All of the documents you have submitted for this unit’s assessment tasks should be correctly
named and filed.
You will be assessed on whether you have set up the folders and created documents as per the
project management policy and procedure requirements.

The screen shot should show all the folders and documents.

4. Send an email to Operations Manager (your assessor).


The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.

It should introduce and summarise the contents of the attachment and sign off for the project
now that it is concluded.

Attach your Project Evaluation Report and screen shot to the email.

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BSBPMG522 Undertake project work Student Assessment Tasks

To: Operations Manager

Subject: Introduce and summarise the contents of the attachment and sign off for the project

Dear,

Hope you good in health. Attached with this mail is the Project Evaluation Report. It includes reasons for
closing the project, recommendations, performance against objectives, performance against budget etc.
After evaluating all these aspects, this project has been approved and is ready for implementation.

Regards,
Jutarat
HR Team

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BSBPMG522 Undertake project work Student Assessment Tasks

Assessment Task 4 Checklist

Student’s name:

Completed
successfully
Comments
Did the student: Yes No

At the Project Team meeting, ensure that all of the


staff involved in the project are working in new
roles or have been reassigned to their previous
roles?
Complete the project documentation and obtain
the necessary sign-offs for concluding the project?
Complete the project’s financial recordkeeping
and check for accuracy?
Establish and maintain records as per the project
management policy and procedures?
Review the project outcomes and processes
against the project scope and the project
management plan?
Involve the Project Team members in the project
review?
Document lessons learned from the project and
report these within the organisation?
During the meeting, demonstrate effective
communication skills including:
 Speaking clearly and concisely
 Using non-verbal communication to assist with
understanding
 Asking questions to identify required
information
 Responding to questions as required
 Using active listening techniques to confirm
understanding

Task Outcome: Satisfactory  Not Satisfactory 

Assessor name

Assessor signature

Date

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BSBPMG522 Undertake project work Student Assessment Tasks

Assessment Task 5: Project reflection

Task summary
This assessment task requires you to review a number of articles and answer questions about lessons
learned.
Answers must be word processed and sent to the assessor as an email attachment.

This assessment is to be completed in the simulated work environment in the RTO.

Required
 Access to textbooks/other learning materials
 Computer and Microsoft Office and internet access

Timing
Your assessor will advise you of the due date of these submissions.

Submit
 Answer to all the questions
 Email with project reflection questions attached

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all
of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete
further assessment to demonstrate competence.

Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with
unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.

© RTO Works 2019 SELC Career College Australia RTO: 91721 SELC-BSBPMG522-AT-V2019.1.3 Page 47
BSBPMG522 Undertake project work Student Assessment Tasks

Assessment Task 5 Instructions

Carefully review each of the articles listed below and answer the questions.

Review the following link:

https://www.projectsmart.co.uk/has-your-project-jumped-the-shark.php

1. How often should project financials be reviewed and re-forecasted if required?


Review your financial Plan once in a year.

2. What level of overrun might be acceptable and what is not?

Review the following link:

https://www.projectsmart.co.uk/documenting-lessons-learned-what-have-you-learned.php

About 30% to 32%overrun rate is acceptable but more than this is not acceptable.

3. What type of lessons learned should be documented?


• Project Mistakes
• Risk Project
• Innovations

4. Briefly explain the best time to capture lessons learned from project and why?
The beginning stage where minds are fresh and capturing all the related information. Also when any issue
arise so everyone play their role to solve the issue.

5. Who should provide input into lessons learned?


A Project Manager.

6. Should project lesson information be stored? Explain why or why not?

Review the following link:

https://www.projectsmart.co.uk/capturing-those-lessons-learned.php

Yes it should be. Because with this you'll get better quality insights, as people often not remember
what happened weeks or months ago. Plus, with this it's easy to gather everyone while the project is
still active.

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BSBPMG522 Undertake project work Student Assessment Tasks

7. Give three reasons why lessons learned may not be documented.


1. Staff will not practically apply these taught lesson
2. It will stop Learning Lesson
3. It will allow your staff members to learn properly

8. List three areas that it would be useful to include as part of lessons learned. Review the
following link:

https://www.projectsmart.co.uk/undertaking-a-successful-project-audit.php

1. Mistakes learnt from the lesson.


2. New opportunities
3. Improve current working system

9. Explain the purpose of a project audit and when it could be conducted.


The purpose of a project audit is to identify lessons learned that can help improve the performance of a
project or improve the performance of future projects by undertaking a forensic review to uncover problems
to be avoided.

10. Briefly explain three areas of in-depth research could be undertaken as part of the project audit.
1. Scope Statement:
The scope statement details the project deliverables and describes the major objectives. The objectives
should include measurable success criteria for the project.
2. Meeting Minutes:
The minutes should include the title of the group that is meeting; the date, time, and venue; the names of
those in attendance (including staff) and the person recording the minutes; and the agenda
3. Risk Logs:
A Risk Register, also referred to as a Risk Log, is a master document which is created during the early
stages of your project. It is a tool that plays an important part in your Risk Management Plan, helping you to
track issues and address problems as they arise.

11. Create a new Word document and record the above questions and your answers to them in it.

Save this document as Project Reflection Questions

12. Send an email to your assessor.


The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachment.

Attach your Project Reflection Questions to the email.

To: Assessor

Greetings. Attached with this mail is the answers to all the questions. All these questions are related to the
project and will assist in managing the project easily. If you feel any query, feel free to ask.

Regards,
Jutarat
HR Manager

© RTO Works 2019 SELC Career College Australia RTO: 91721 SELC-BSBPMG522-AT-V2019.1.3 Page 49
BSBPMG522 Undertake project work Student Assessment Tasks

Assessment Task 5 Checklist

Student’s name:

Completed
Did the student provide a sufficient and successfully
Comments
clear answer that addresses the
suggested answer for: Yes No

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Question 9

Question 10

Task Outcome: Satisfactory  Not Satisfactory 

Assessor name

Assessor signature

Date

© RTO Works 2019 SELC Career College Australia RTO: 91721 SELC-BSBPMG522-AT-V2019.1.3 Page 50

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