Shailendra Puri

Senior Business Leader - Contingent Workforce, Managed Services &

Digital Sales
Address Mumbai, MH, 400080
Phone 981 983 8774
E-mail puri.shailendra@gmail.com

Organized and detail-oriented professional with 20+ years of experience in Sales, Business
Development & Service Delivery in IT Services & Contingent Workforce.
Skillful in defining financial capabilities through forecasting, projections, volume, operational functions
and RFP processes.
Forward-thinking with proven record of accomplishment and managing business over 50 Cr.
Driven and ambitious change manager dedicated to continuous business improvement focused on
enhancing revenue and streamlining business operations.
Diligent in driving profit maximization through multifaced business approaches.
Successfully deployed / managed 400+ IT contingent workforce comprising of technology professionals
such as Java Technologies, Testing, RPA, Business Analysts, Data Engineering, Data Scientists, Oracle,
SAP & Cloud Computing
Extensive work experience working with top leaders from various industries, primarily into BFSI,
Insurance, Captives/GICs, IT/ITES, Healthcare & Oil & Energy.
Hands-on experience in new client acquisition catering to 30% revenue from new business Y-o-Y
growth & Proven record in growing major accounts with an average annual growth of 40% and in a
few over 100%.
Excellent stakeholder management and relationship building ensured over 90% client retention.
Experienced working on customer engagement models such as T&M, Managed Services, Offshore,
Resource Augmentation & SOW Services

Skills
Client Acquisition
Excellent
Account Management
Excellent
P&L Management
Excellent
Service Delivery & Operations
Excellent
Financial Projections & Forecast
Excellent
Team Management
Excellent
Work History
2021-08 - Current VICE PRESIDENT - PROFESSIONAL SERVICES
upGrad Rekrut (Rekrut India), Mumbai, Maharashtra
Heading and responsible for IT Flexi/Staff Augmentation business unit at upGrad
Rekrut
P&L Management
Strategic tie-ups with customers across industry verticals, primarily, BFSI,
Captives/GICs, Insurance, Life Science, Healthcare & IT organisations.
Resource deployments in technology areas such as Application Development,
Cloud Computing, Data Engineering, ERP & Project Management.
Managing a team of recruiters and account managers with respect to effective
client engagement and timely service delivery.

2018-10 - 2021-08 HEAD - PROFESSIONAL SERVICES

NSEIT, Mumbai, Maharashtra
Held responsibility for Business Relationship at customer's senior/executive
management level.
Served as single point of contact for customer and senior executive visits.
Established relationships proactively ensuring customer intimacy.
Guides strategic direction of account by establishing and articulating account
goals in relation to customer expectations.
Communicated cross-functional groups, and built strategic relationships with
customer teams.
Drived efforts to effectively source and gain feedback on service levels;
recognize customer issues and initiates resolutions while working with internal
stakeholders for corrective action and management for process improvements.
Handled large P&L accounts of the business unit (PSG) and developing and
managing relationships with potential clients, influencers and key stakeholders
across industry domains, primarily in BFSI, Insurance and GICs.
New client acquisition in line with company's business goals and objectives.
Managing the Annuity business of the business unit (PSG) comprising of 400+
resources deployed across customers in India & International (US, Brunei,
Malaysia, Singapore & Middle East).
Manage SOW based projects Building and maintaining relationships with new
and old customers on a continual basis through a high volume business Plan,
organize and review teams on performance, improvement areas, targets &
challenges, on a weekly basis.
Drive client engagements alongside Account management such as – Weekly,
MBR and QBRs.
Conducting appraisals, performance discussions and coach individuals.

2017-05 - 2018-10 CHIEF OF SALES

Anlage Infotech, Mumbai, MH
 Responsible to add new logos focusing on industry verticals such as IT,
Engineering, Banking & Finance, Life Science, & Media Manage and Measure
Sales Team performance.
Successfully & consistently added 5 large customers every quarter.
Ensure to grow revenue size of major client accounts between 25%-40%.
Maintain connect with senior leadership across various departments, HR, TA,
Procurement, Finance, BU & internal stakeholders.
Provide individual business focus on all Anlage service offerings, i.e.
Contract Staffing, Permanent Recruitment, Leadership Hiring & RPO/MSP.
Manage Payment Collection & Billing.
Oversee Delivery Operations and intervene in service improvements.
Represent Anlage at various business forums.

2015-06 - 2017-05 DIRECTOR - INDIA BUSINESS

Akraya Inc, Mumbai, Maharashtra
Work with global MSPs and VMS to deliver high value partnerships.
New client acquisition for India business.
Deliver against volume, revenue, penetration and growth targets for identified
initiatives across Division with new and existing customers.
Lead Sales & Account Management team as per company's growth plan.
Managed delivery across customers and strategically align the teams on
customer engagement
Lead day to day operations of team to ensure effectiveness, efficiency and
scalability including building reporting and managing team metrics using
ATS/CRM such as JobDiva/MaxHire/ZOHO.
Forecast and delivery plan for monthly and annual revenues.
Manage & Oversee Service Delivery Increase Recruiters Productivity &
Managing Performance of each client Account.
Capitalize global partnerships for India Business.
Worked closely with organizational leadership and board of directors to
strategically affect operational direction.
Tasked to turn around low-growth operation by solidifying workflow processes,
strengthening client relationships and improving communications supporting
client advocacy.

2009-08 - 2015-06 MANAGING PARTNER

Renovo Consulting Group, Mumbai, Maharashtra
Managing the overall company operations with respect to client management,
service delivery, finance, payroll and compliance.
New client acquisition and key account management.
Identifying & Mapping existing customers as per company's range of service
offerings i.e.
Contract Staffing, Permanent Hiring, RPO, & Executive Search Develop client
relationships and manage key stakeholders to ensure business growth y-o-y.
Oversee client delivery and suggest improvements in line with business needs.
 Annual business forecast and aligning the team to set business goals and
objectives.
Training & inducting internal team member with respect to client expectations
and service delivery.
Market research, mapping and identify new business avenues within the
company's client base and/or with new customers.
Maintaining relationships with client at all levels - HR, Procurement, TA, Projects &
Business Leaders Representing the company at business & industry forums
Managing & Oversee Service Delivery.

1999-04 - 2009-05 CO-FOUNDER/DIRECTOR OF SALES & BD

Abyss & Horizon Consulting Pvt. Ltd, Mumbai, Maharashtra
Work towards adding new logos month on month - New Client Acquisition.
Identifying & Mapping new customers as per company's range of service
offerings ie Contract Staffing, Permanent Hiring, RPO, & Executive Search.
Develop client relationship and increase revenue size of client account year on
year averaging at 30-60%.
Oversee client delivery and suggest improvements in line with business needs.
Making Annual Business Plans and set expectations with internal team.
Training & inducting internal team member with respect to client expectations
and service delivery Market research, mapping and identify new business
avenues within the company's client base and/or with new customers.
Maintaining relationships with client at all levels - HR, Procurement, TA, Projects &
Business Leaders.
Representing the company at business & industry forums Coaching & Mentoring
team members Identifying improvements areas in business development and
service delivery.

1996-04 - 1999-03 BUSINESS MANAGER

Princeton Software Exports, Mumbai, Maharashtra
Responsible for retaining and expanding company's base of customers for
potential IT training.
Prospecting for potential new clients and turning this into increased business.
Cold calling as appropriate within identified market or geographic area to
ensure robust pipeline of opportunities.
Oversee the execution of the training programs and acquire feedback.

Education
1990-06 - 1993-04 Diploma: Mechanical Engineer
Mechanical Engineers (IME - Mumbai

1992-01 - 1994-04 Masters: Computer Science

Datapro Infoworld Ltd - Mumbai
Certifications
Predictive Customer Analytics

CyberSecurity & Corporate Risk Management

Effectively Leading Digital Transformation

DevOps Foundation

Design Thinking - Leading Organisational Change