Uconnect® 8.4AN & 8.

4A
Software Update Instructions
Select your vehicle type and preferred
language instruction by clicking one of the
below boxes

2014 Jeep Cherokee - English

2014 Jeep Grand Cherokee - English

2014 Dodge Durango - English

2013 & 2014 SRT Viper - English

2013 & 2014 Ram Trucks - English

 Uconnect® 8.4AN & 8.4A
Software Update Instructions
 Uconnect 8.4AN & 8.4A
Software Update Instructions

Dear Valued Customer:

The Uconnect Team has released a software update for certain 2014 Jeep Cherokee Vehicles equipped
with a Uconnect 8.4AN or a Uconnect 8.4A system. The update has been developed in response to
customer feedback and is designed to enrich the Uconnect owner experience and ensure the system
functions properly. After completing the update, you may notice improvements with:

• Uconnect System Performance

• Communication, Navigation and Entertainment Features

Chrysler Group is pleased to bring you this update as a sign of our continued commitment to customer
satisfaction and product excellence.

For your convenience, if your Uconnect System is capable of being updated without visiting your dealer,
you can choose to either perform the update yourself or take your vehicle to your preferred Dealer to
have the update completed by a service technician, free of charge. If you choose to bring your vehicle
into a dealer to have the update performed, simply reference the Uconnect 8.4A or 8.4AN software
update when scheduling your appointment.

If you choose to complete the update yourself, step-by-steps instructions are contained in this
document. A high-level overview of the process, and what to expect, is included below:

Before getting started, you must first determine the following:

1. Verify that the Uconnect software level in your Jeep Cherokee is lower than 14.25.5. If so, this update
has been designed for you.
2. Instructions to verify the Uconnect software level in your Vehicle are provided on the following page.

Once you’ve completed steps 1 & 2 above you’re ready to get started. Please allow approximately one
hour to complete the software update. The process includes:
3. Downloading the Uconnect system software update to a computer with a USB flash drive.
4. Installing the Uconnect software update inside your vehicle.

Should you encounter any issues with your update, please contact your local dealer
Verify Your Current Software Level
Complete all of the following steps from INSIDE your vehicle:

Press the “Apps” button on the lower right hand corner of Press the “Tools” button on the left side
1 the touch screen. Note for some vehicles this will be a 2 of the touch screen.
“Settings” button. If you have a “Settings “ button, Press
the “Settings” button and proceed to step 4.

Scroll down by pressing the arrow on

3 Press the “Settings” button in the middle of the touch
screen.
4 the lower right hand corner of the
screen until ‘System Information’ is
displayed.

The software version level will be displayed on the first line

5 Press “System Information” on the
bottom of the screen.
6 of the screen. Is your software version 14.25.5 or higher?
Yes - > Your software is current. No further action required.
No - > There is a software update available for your
Uconnect system. Please continue to the next section.

Software Version 14.25.5

Download the Software Update to a USB
This step in the process is performed on a computer with internet access. The information in the pop up
screens could vary by computer depending on the computer’s operating system . However, the overall
process should be very similar.

Before you begin you will need:

1 • A USB Flash Drive with a capacity of at least 4 GB
• The flash drive must not contain any files (including documents, music, or pictures)

2 Plug the flash drive into the computer and make sure it is active and ready to use.
Take note of the name of the USB flash drive and the drive location.

Confirm that there are no files or folders on the USB Flash drive. This is done to ensure that
3 there are no conflicting files that may interrupt the software update process.

4 Leave the USB Flash drive in the computer and proceed to next step.

Go to https://rsur.extra.chrysler.com/rsur/Uconnect.do and enter the last 8

5 characters of your vehicle identification number (VIN).

Follow the website download instructions to acquire the system update files for
6 performing your Uconnect System update described in next section.

7 Once the Web download process is complete continue to the instructions on the
next page.
Install the Uconnect Software Update
Complete The Following Steps From INSIDE your vehicle:

For non-Keyless Enter-N-Go™ vehicles, turn the ignition The “RUN” light on the
1 to the RUN position, but DO NOT START the engine. 2 Start/Stop button should be
illuminated and the engine
For vehicles equipped with the keyless go system, press should not be running.
the Start/Stop button twice with your foot off of the
brake pedal .

Please remove all devices (SD/USB/AUX) from the media Insert the USB flash drive that was
3 hub.
4 prepared in step 3 into the USB port in
the media hub in the center console .

The Uconnect System will now display the current software version installed on your system and the new
5 software that is loaded onto the USB flash drive. Please verify if the version identified on the left (your
current software version ) is at 14.25.5 or higher?
YES -> Your software is up to date. Press the “No” button and remove the USB flash drive. No
further action is required.
No -> The software update applies. Press the “Yes” button and proceed to the next step.

.
The update image is valid and ready
for installation. Do you want to
update MASTER sw from
Your Current Uconnect 12.39.4 to 14.25.5? New Software Level
System Software Level on USB Flash Drive
Install the Uconnect Software Update
Complete The Following Steps From INSIDE your vehicle:

After pressing “Yes” the Uconnect System screen will display the message below and then go
6 blank for a few seconds. The update process will automatically continue after approximately 1
minute without any further input.

There will be a variety of screens displayed throughout the update process. The
7 approximate total percentage complete will show on the bottom of the screen.

NOTE: Do not turn off the ignition, start the vehicle, or remove the USB flash drive until the process has
successfully completed. The Uconnect system may become inoperative if the update is interrupted.

When the update has successfully completed, the Uconnect System will reset and re-read the
8 contents on the USB flash drive. This may take a couple minutes. Do not remove the USB flash
drive yet. Once flash is complete the below screen will appear:

The update image is valid and

ready for installation. Do you
Your Current New Software
want to update MASTER sw from Level on USB
Uconnect System 14.25.5 to 14.25.5?
Software Level Flash Drive
Install the Uconnect Software Update
Complete The Following Steps From INSIDE your vehicle:

Pay close attention to the software version numbers. Are the current and new software versions
9 the same? The same as shown as the figure below.

If software version numbers are the same - Press “No” and proceed to step 10 below.

If software version numbers are different - Press “Yes” and start the process over at step 5.
If you run into this problem multiple times please refer to the troubleshooting section.

The update image is valid and

ready for installation. Do you
want to update MASTER sw Software Level on
from 14.25.5 to14.25.5? USB Flash Drive

Current Uconnect
System Software
Level

NOTE: If you accidently hit “Yes” on this step you have to let the update go through the
entire process again before removing the USB flash drive.

It is now safe to remove the USB flash drive. Turn ignition OFF then Open and Close the
10 11 Driver’s door. Make sure to leave ignition
. off, do not press the brake, and do not
reopen any doors, and wait 60 seconds.

Repeat previous step 11. Turn ignition You can now exit the vehicle process is
12 back ON then OFF, Open and Close the
13 complete.
Driver’s door and wait 60 seconds.

CONGRATULATIONS you have successfully updated your Uconnect software. Please check the website
(https://rsur.extra.chrysler.com/rsur/Uconnect.do) occasionally for any future potential updates.
 Troubleshooting

If at any time you experience difficulties during this update

process you may bring your vehicle to your local dealer.

Note: Immediately after an update is performed, you may need to perform an additional key cycle from RUN
then turn OFF for 3 minutes and then back to RUN before the APPS button will appear. This is normal after
performing an update.

If you see the screen below, or the software update has failed and needs to be reloaded. Please read
the following tips:

• Use a different USB flash drive.

• Ensure that the only file on the USB flash drive is swdl.iso.

If a screen appears stating that the software install has failed and that the USB needs to be removed
to reset, please read the following tips:

• Remove the USB as instructed, allow the radio to reboot.

• The radio will reset and show the message "Please Insert update USB”.
• Insert USB again.
• The software upgrade should take about 30secs to start when asked if you want to update the radio
hit YES.
• Upgrade should install and complete successfully this time around.
 Uconnect® 8.4AN & 8.4A
Software Update Instructions
 Uconnect 8.4AN & 8.4A
Software Update Instructions

Dear Valued Customer:

The Uconnect Team has released a software update for certain 2014 Grand Cherokee Vehicles equipped
with a Uconnect 8.4AN or a Uconnect 8.4A system. The update has been developed in response to
customer feedback and is designed to enrich the Uconnect owner experience and ensure the system
functions properly. After completing the update, you may notice improvements with:

• Uconnect System Performance

• Communication, Navigation and Entertainment Features

Chrysler Group is pleased to bring you this update as a sign of our continued commitment to customer
satisfaction and product excellence.

For your convenience, if your Uconnect System is capable of being updated without visiting your dealer,
you can choose to either perform the update yourself or take your vehicle to your preferred Dealer to
have the update completed by a service technician, free of charge. If you choose to bring your vehicle
into a dealer to have the update performed, simply reference the Uconnect 8.4A or 8.4AN software
update when scheduling your appointment.

If you choose to complete the update yourself, step-by-steps instructions are contained in this
document. A high-level overview of the process, and what to expect, is included below:

Before getting started, you must first determine the following:

1. Verify that the Uconnect software level in your Grand Cherokee is lower than 14.25.5. If so, this
update has been designed for you.
2. Instructions to verify the Uconnect software level in your Vehicle are provided on the following page.

Once you’ve completed steps 1 & 2 above you’re ready to get started. Please allow approximately one
hour to complete the software update. The process includes:
3. Downloading the Uconnect system software update to a computer with a USB flash drive.
4. Installing the Uconnect software update inside your vehicle.

Should you encounter any issues with your update, please contact your local dealer.
Verify Your Current Software Level
Complete all of the following steps from INSIDE your vehicle:

Press the “Apps” button on the lower right hand corner of Press the “Tools” button on the left side
1 the touch screen. Note for some vehicles this will be a 2 of the touch screen.
“Settings” button. If you have a “Settings “ button, Press
the “Settings” button and proceed to step 4.

Scroll down by pressing the arrow on

3 Press the “Settings” button in the middle of the touch
screen.
4 the lower right hand corner of the
screen until ‘System Information’ is
displayed.

The software version level will be displayed on the first line

5 Press “System Information” on the
bottom of the screen.
6 of the screen. Is your software version 14.25.5 or higher?
Yes - > Your software is current. No further action required.
No - > There is a software update available for your
Uconnect system. Please continue to the next section.

Software Version 14.25.5

Download the Software Update to a USB
This step in the process is performed on a computer with internet access. The information in the pop up
screens could vary by computer depending on the computer’s operating system . However, the overall
process should be very similar.

Before you begin you will need:

1 • A USB Flash Drive with a capacity of at least 4 GB
• The flash drive must not contain any files (including documents, music, or pictures)

2 Plug the flash drive into the computer and make sure it is active and ready to use.
Take note of the name of the USB flash drive and the drive location.

Confirm that there are no files or folders on the USB Flash drive. This is done to ensure that
3 there are no conflicting files that may interrupt the software update process.

4 Leave the USB Flash drive in the computer and proceed to next step.

Go to https://rsur.extra.chrysler.com/rsur/Uconnect.do and enter the last 8

5 characters of your vehicle identification number (VIN).

Follow the website download instructions to acquire the system update files for
6 performing your Uconnect System update described in next section.

7 Once the Web download process is complete continue to the instructions on the
next page.
Install the Uconnect Software Update
Complete The Following Steps From INSIDE your vehicle:

For non-Keyless Enter-N-Go™ vehicles, turn the ignition The “RUN” light on the
1 to the RUN position, but DO NOT START the engine. 2 Start/Stop button should be
illuminated and the engine
For vehicles equipped with the keyless go system, press should not be running.
the Start/Stop button twice with your foot off of the
brake pedal .

Please remove all devices (SD/USB/AUX) from the media Insert the USB flash drive that was
3 hub.
4 prepared in step 3 into the USB port in
the media hub in the center console .

The Uconnect System will now display the current software version installed on your system and the new
5 software that is loaded onto the USB flash drive. Please verify if the version identified on the left (your
current software version ) is at 14.25.5 or higher?
YES -> Your software is up to date. Press the “No” button and remove the USB flash drive. No
further action is required.
No -> The software update applies. Press the “Yes” button and proceed to the next step.

.
The update image is valid and ready
for installation. Do you want to
update MASTER sw from
Your Current Uconnect 12.39.4 to 14.25.5? New Software Level
System Software Level on USB Flash Drive
Install the Uconnect Software Update
Complete The Following Steps From INSIDE your vehicle:

After pressing “Yes” the Uconnect System screen will display the message below and then go
6 blank for a few seconds. The update process will automatically continue after approximately 1
minute without any further input.

There will be a variety of screens displayed throughout the update process. The
7 approximate total percentage complete will show on the bottom of the screen.

NOTE: Do not turn off the ignition, start the vehicle, or remove the USB flash drive until the process has
successfully completed. The Uconnect system may become inoperative if the update is interrupted.

When the update has successfully completed, the Uconnect System will reset and re-read the
8 contents on the USB flash drive. This may take a couple minutes. Do not remove the USB flash
drive yet. Once flash is complete the below screen will appear:

The update image is valid and

ready for installation. Do you
Your Current New Software
want to update MASTER sw from Level on USB
Uconnect System 14.25.5 to 14.25.5?
Software Level Flash Drive
Install the Uconnect Software Update
Complete The Following Steps From INSIDE your vehicle:

Pay close attention to the software version numbers. Are the current and new software versions
9 the same? The same as shown as the figure below.

If software version numbers are the same - Press “No” and proceed to step 10 below.

If software version numbers are different - Press “Yes” and start the process over at step 5.
If you run into this problem multiple times please refer to the troubleshooting section.

The update image is valid and

ready for installation. Do you
want to update MASTER sw Software Level on
from 14.25.5 to14.25.5? USB Flash Drive

Current Uconnect
System Software
Level

NOTE: If you accidently hit “Yes” on this step you have to let the update go through the
entire process again before removing the USB flash drive.

It is now safe to remove the USB flash drive. Turn ignition OFF then Open and Close the
10 11 Driver’s door. Make sure to leave ignition
. off, do not press the brake, and do not
reopen any doors, and wait 60 seconds.

Repeat previous step 11. Turn ignition You can now exit the vehicle process is
12 back ON then OFF, Open and Close the
13 complete.
Driver’s door and wait 60 seconds.

CONGRATULATIONS you have successfully updated your Uconnect software. Please check the website
(https://rsur.extra.chrysler.com/rsur/Uconnect.do) occasionally for any future potential updates.
 Troubleshooting

If at any time you experience difficulties during this update

process you may bring your vehicle to your local dealer.

Note: Immediately after an update is performed, you may need to perform an additional key cycle from RUN
then turn OFF for 3 minutes and then back to RUN before the APPS button will appear. This is normal after
performing an update.

If you see the screen below, or the software update has failed and needs to be reloaded. Please read
the following tips:

• Use a different USB flash drive.

• Ensure that the only file on the USB flash drive is swdl.iso.

If a screen appears stating that the software install has failed and that the USB needs to be removed
to reset, please read the following tips:

• Remove the USB as instructed, allow the radio to reboot.

• The radio will reset and show the message "Please Insert update USB”.
• Insert USB again.
• The software upgrade should take about 30secs to start when asked if you want to update the radio
hit YES.
• Upgrade should install and complete successfully this time around.
 Uconnect® 8.4AN & 8.4A
Software Update Instructions
 Uconnect 8.4AN & 8.4A
Software Update Instructions

Dear Valued Customer:

The Uconnect Team has released a software update for certain 2014 Dodge Durango Vehicles equipped
with a Uconnect 8.4AN or a Uconnect 8.4A system. The update has been developed in response to
customer feedback and is designed to enrich the Uconnect owner experience and ensure the system
functions properly. After completing the update, you may notice improvements with:

• Uconnect System Performance

• Communication, Navigation and Entertainment Features

Chrysler Group is pleased to bring you this update as a sign of our continued commitment to customer
satisfaction and product excellence.

For your convenience, if your Uconnect System is capable of being updated without visiting your dealer,
you can choose to either perform the update yourself or take your vehicle to your preferred Dealer to
have the update completed by a service technician, free of charge. If you choose to bring your vehicle
into a dealer to have the update performed, simply reference the Uconnect 8.4A or 8.4AN software
update when scheduling your appointment.

If you choose to complete the update yourself, step-by-steps instructions are contained in this
document. A high-level overview of the process, and what to expect, is included below:

Before getting started, you must first determine the following:

1. Verify that the Uconnect software level in your Dodge Durango is lower than 14.25.5. If so, this
update has been designed for you.
2. Instructions to verify the Uconnect software level in your Vehicle are provided on the following page.

Once you’ve completed steps 1 & 2 above you’re ready to get started. Please allow approximately one
hour to complete the software update. The process includes:
3. Downloading the Uconnect system software update to a computer with a USB flash drive.
4. Installing the Uconnect software update inside your vehicle.

Should you encounter any issues with your update, please contact your local dealer.
Verify Your Current Software Level
Complete all of the following steps from INSIDE your vehicle:

Press the “Apps” button on the lower right hand corner of Press the “Tools” button on the left side
1 the touch screen. Note for some vehicles this will be a 2 of the touch screen.
“Settings” button. If you have a “Settings “ button, Press
the “Settings” button and proceed to step 4.

Scroll down by pressing the arrow on

3 Press the “Settings” button in the middle of the touch
screen.
4 the lower right hand corner of the
screen until ‘System Information’ is
displayed.

The software version level will be displayed on the first line

5 Press “System Information” on the
bottom of the screen.
6 of the screen. Is your software version 14.25.5 or higher?
Yes - > Your software is current. No further action required.
No - > There is a software update available for your
Uconnect system. Please continue to the next section.

Software Version 14.25.5

Install the Uconnect Software Update
Complete The Following Steps From INSIDE your vehicle:

For non-Keyless Enter-N-Go™ vehicles, turn the ignition The “RUN” light on the
1 to the RUN position, but DO NOT START the engine. 2 Start/Stop button should be
illuminated and the engine
For vehicles equipped with the keyless go system, press should not be running.
the Start/Stop button twice with your foot off of the
brake pedal .

Please remove all devices (SD/USB/AUX) from the media Insert the USB flash drive that was
3 hub.
4 prepared in step 3 into the USB port in
the media hub in the center console .

The Uconnect System will now display the current software version installed on your system and the new
5 software that is loaded onto the USB flash drive. Please verify if the version identified on the left (your
current software version ) is at 14.25.5 or higher?
YES -> Your software is up to date. Press the “No” button and remove the USB flash drive. No
further action is required.
No -> The software update applies. Press the “Yes” button and proceed to the next step.

.
The update image is valid and ready
for installation. Do you want to
update MASTER sw from
Your Current Uconnect 12.39.4 to 14.25.5? New Software Level
System Software Level on USB Flash Drive
Download the Software Update to a USB
This step in the process is performed on a computer with internet access. The information in the pop up
screens could vary by computer depending on the computer’s operating system . However, the overall
process should be very similar.

Before you begin you will need:

1 • A USB Flash Drive with a capacity of at least 4 GB
• The flash drive must not contain any files (including documents, music, or pictures)

2 Plug the flash drive into the computer and make sure it is active and ready to use.
Take note of the name of the USB flash drive and the drive location.

Confirm that there are no files or folders on the USB Flash drive. This is done to ensure that
3 there are no conflicting files that may interrupt the software update process.

4 Leave the USB Flash drive in the computer and proceed to next step.

Go to https://rsur.extra.chrysler.com/rsur/Uconnect.do and enter the last 8

5 characters of your vehicle identification number (VIN).

Follow the website download instructions to acquire the system update files for
6 performing your Uconnect System update described in next section.

7 Once the Web download process is complete continue to the instructions on the
next page.
Install the Uconnect Software Update
Complete The Following Steps From INSIDE your vehicle:

After pressing “Yes” the Uconnect System screen will display the message below and then go
6 blank for a few seconds. The update process will automatically continue after approximately 1
minute without any further input.

There will be a variety of screens displayed throughout the update process. The
7 approximate total percentage complete will show on the bottom of the screen.

NOTE: Do not turn off the ignition, start the vehicle, or remove the USB flash drive until the process has
successfully completed. The Uconnect system may become inoperative if the update is interrupted.

When the update has successfully completed, the Uconnect System will reset and re-read the
8 contents on the USB flash drive. This may take a couple minutes. Do not remove the USB flash
drive yet. Once flash is complete the below screen will appear:

The update image is valid and

ready for installation. Do you
Your Current New Software
want to update MASTER sw from Level on USB
Uconnect System 14.25.5 to 14.25.5?
Software Level Flash Drive
Install the Uconnect Software Update
Complete The Following Steps From INSIDE your vehicle:

Pay close attention to the software version numbers. Are the current and new software versions
9 the same? The same as shown as the figure below.

If software version numbers are the same - Press “No” and proceed to step 10 below.

If software version numbers are different - Press “Yes” and start the process over at step 5.
If you run into this problem multiple times please refer to the troubleshooting section.

The update image is valid and

ready for installation. Do you
want to update MASTER sw Software Level on
from 14.25.5 to14.25.5? USB Flash Drive

Current Uconnect
System Software
Level

NOTE: If you accidently hit “Yes” on this step you have to let the update go through the
entire process again before removing the USB flash drive.

It is now safe to remove the USB flash drive. Turn ignition OFF then Open and Close the
10 11 Driver’s door. Make sure to leave ignition
. off, do not press the brake, and do not
reopen any doors, and wait 60 seconds.

Repeat previous step 11. Turn ignition You can now exit the vehicle process is
12 back ON then OFF, Open and Close the
13 complete.
Driver’s door and wait 60 seconds.

CONGRATULATIONS you have successfully updated your Uconnect software. Please check the website
(https://rsur.extra.chrysler.com/rsur/Uconnect.do) occasionally for any future potential updates.
 Troubleshooting

If at any time you experience difficulties during this update

process you may bring your vehicle to your local dealer.

Note: Immediately after an update is performed, you may need to perform an additional key cycle from RUN
then turn OFF for 3 minutes and then back to RUN before the APPS button will appear. This is normal after
performing an update.

If you see the screen below, or the software update has failed and needs to be reloaded. Please read
the following tips:

• Use a different USB flash drive.

• Ensure that the only file on the USB flash drive is swdl.iso.

If a screen appears stating that the software install has failed and that the USB needs to be removed
to reset, please read the following tips:

• Remove the USB as instructed, allow the radio to reboot.

• The radio will reset and show the message "Please Insert update USB”.
• Insert USB again.
• The software upgrade should take about 30secs to start when asked if you want to update the radio
hit YES.
• Upgrade should install and complete successfully this time around.
 Uconnect® 8.4AN & 8.4A
Software Update Instructions
 Uconnect 8.4AN & 8.4A
Software Update Instructions

Dear Valued Customer:

The Uconnect Team has released a software update for certain 2013 & 2104 SRT Viper’s equipped with a
Uconnect 8.4AN or a Uconnect 8.4A system. The update has been developed in response to customer
feedback and is designed to enrich the Uconnect owner experience and ensure the system functions
properly. After completing the update, you may notice improvements with:

• Uconnect System Performance

• Communication, Navigation and Entertainment Features

Chrysler Group is pleased to bring you this update as a sign of our continued commitment to customer
satisfaction and product excellence.

For your convenience, if your Uconnect System is capable of being updated without visiting your dealer,
you can choose to either perform the update yourself or take your vehicle to your preferred Dealer to
have the update completed by a service technician, free of charge. If you choose to bring your vehicle
into a dealer to have the update performed, simply reference the Uconnect 8.4A or 8.4AN software
update when scheduling your appointment.

If you choose to complete the update yourself, step-by-steps instructions are contained in this
document. A high-level overview of the process, and what to expect, is included below:

Before getting started, you must first determine the following:

1. Verify that the Uconnect software level in your SRT Viper is lower than 14.25.5. If so, this update has
been designed for you.
2. Instructions to verify the Uconnect software level in your Vehicle are provided on the following page.

Once you’ve completed steps 1 & 2 above you’re ready to get started. Please allow approximately one
hour to complete the software update. The process includes:
3. Downloading the Uconnect system software update to a computer with a USB flash drive.
4. Installing the Uconnect software update inside your vehicle.

Should you encounter any issues with your update, please contact your local dealer.
Verify Your Current Software Level
Complete all of the following steps from INSIDE your vehicle:
:

Press the “Apps” button on the lower right hand corner of Press the “Tools” button on the left side
1 the touch screen. Note for some vehicles this will be a 2 of the touch screen.
“Settings” button. If you have a “Settings “ button, Press
the “Settings” button and proceed to step 4.

Scroll down by pressing the arrow on

3 Press the “Settings” button in the middle of the touch
screen.
4 the lower right hand corner of the
screen until ‘System Information’ is
displayed.

The software version level will be displayed on the first line

5 Press “System Information” on the
bottom of the screen.
6 of the screen. Is your software version 14.25.5 or higher?
Yes - > Your software is current. No further action required.
No - > There is a software update available for your
Uconnect system. Please continue to the next section.

Software Version 14.25.5

Download the Software Update to a USB
This step in the process is performed on a computer with internet access. The information in the pop up
screens could vary by computer depending on the computer’s operating system . However, the overall
process should be very similar.

Before you begin you will need:

1 • A USB Flash Drive with a capacity of at least 4 GB
• The flash drive must not contain any files (including documents, music, or pictures)

2 Plug the flash drive into the computer and make sure it is active and ready to use.
Take note of the name of the USB flash drive and the drive location.

Confirm that there are no files or folders on the USB Flash drive. This is done to ensure that
3 there are no conflicting files that may interrupt the software update process.

4 Leave the USB Flash drive in the computer and proceed to next step.

Go to https://rsur.extra.chrysler.com/rsur/Uconnect.do and enter the last 8

5 characters of your vehicle identification number (VIN).

Follow the website download instructions to acquire the system update files for
6 performing your Uconnect System update described in next section.

7 Once the Web download process is complete continue to the instructions on the
next page.
Install the Uconnect Software Update
Complete The Following Steps From INSIDE your vehicle:

For non-Keyless Enter-N-Go™ vehicles, turn the ignition The “RUN” light on the
1 to the RUN position, but DO NOT START the engine. 2 Start/Stop button should be
illuminated and the engine
For vehicles equipped with the keyless go system, press should not be running .
the Start/Stop button twice with your foot off of the
brake pedal .

Please remove all devices (SD/USB/AUX) from the media Insert the USB flash drive that was
3 hub. 4 prepared in step 3 into the USB port in
the media hub in the center console.

The Uconnect System will now display the current software version installed on your system and the new
5 software that is loaded onto the USB flash drive. Please verify if the version identified on the left (your
current software version ) is at 14.25.5 or higher?

YES -> Your software is up to date. Press the “No” button and remove the USB flash drive. No
further action is required.

No -> The software update applies. Press the “Yes” button and proceed to the next step.

.
The update image is valid and ready
for installation. Do you want to
update MASTER sw from
Your Current Uconnect 12.39.4 to 14.25.5? New Software Level
System Software Level on USB Flash Drive
Install the Uconnect Software Update
Complete The Following Steps From INSIDE your vehicle:

After pressing “Yes” the Uconnect System screen will display the message below and then go
6 blank for a few seconds. The update process will automatically continue after approximately 1
minute without any further input.

There will be a variety of screens displayed throughout the update process. The
7 approximate total percentage complete will show on the bottom of the screen.

NOTE: Do not turn off the ignition, start the vehicle, or remove the USB flash drive until the process has
successfully completed. The Uconnect system may become inoperative if the update is interrupted.

When the update has successfully completed, the Uconnect System will reset and re-read the
8 contents on the USB flash drive. This may take a couple minutes. Do not remove the USB flash
drive yet. Once flash is complete the below screen will appear:

The update image is valid and

ready for installation. Do you
Your Current New Software
want to update MASTER sw from Level on USB
Uconnect System 14.25.5 to 14.25.5?
Software Level Flash Drive
Install the Uconnect Software Update
Complete The Following Steps From INSIDE your vehicle:

Pay close attention to the software version numbers. Are the current and new software versions
9 the same? The same as shown as the figure below.

If software version numbers are the same - Press “No” and proceed to step 10 below.

If software version numbers are different - Press “Yes” and start the process over at step 5.
If you run into this problem multiple times please refer to the troubleshooting section.

The update image is valid and

ready for installation. Do you
want to update MASTER sw Software Level on
from 14.25.5 to14.25.5? USB Flash Drive

Current Uconnect
System Software
Level

NOTE: If you accidently hit “Yes” on this step you have to let the update go through the
entire process again before removing the USB flash drive.

It is now safe to remove the USB flash drive. Turn ignition OFF then Open and Close the
10 11 Driver’s door. Make sure to leave ignition
. off, do not press the brake, and do not
reopen any doors, and wait 60 seconds.

Repeat previous step 11. Turn ignition You can now exit the vehicle process is
12 back ON then OFF, Open and Close the
13 complete.
Driver’s door and wait 60 seconds.

CONGRATULATIONS you have successfully updated your Uconnect software. Please check the website
(https://rsur.extra.chrysler.com/rsur/Uconnect.do) occasionally for any future potential updates.
 Troubleshooting

If at any time you experience difficulties during this update

process you may bring your vehicle to your local dealer.

Note: Immediately after an update is performed, you may need to perform an additional key cycle from RUN
then turn OFF for 3 minutes and then back to RUN before the APPS button will appear. This is normal after
performing an update.

If you see the screen below, or the software update has failed and needs to be reloaded. Please read
the following tips:

• Use a different USB flash drive.

• Ensure that the only file on the USB flash drive is swdl.iso.

If a screen appears stating that the software install has failed and that the USB needs to be removed
to reset, please read the following tips:

• Remove the USB as instructed, allow the radio to reboot.

• The radio will reset and show the message "Please Insert update USB”.
• Insert USB again.
• The software upgrade should take about 30secs to start when asked if you want to update the radio
hit YES.
• Upgrade should install and complete successfully this time around.
 Uconnect® 8.4AN & 8.4A
Software Update Instructions
 Uconnect 8.4AN & 8.4A
Software Update Instructions

Dear Valued Customer:

The Uconnect Team has released a software update for certain 2013 & 2014 Ram Trucks equipped with a
Uconnect 8.4AN or a Uconnect 8.4A system. The update has been developed in response to customer
feedback and is designed to enrich the Uconnect owner experience and ensure the system functions
properly. After completing the update, you may notice improvements with:

• Uconnect System Performance

• Communication, Navigation and Entertainment Features

Chrysler Group is pleased to bring you this update as a sign of our continued commitment to customer
satisfaction and product excellence.

For your convenience, if your Uconnect System is capable of being updated without visiting your dealer,
you can choose to either perform the update yourself or take your Vehicle to your preferred Dealer to
have the update completed by a service technician, free of charge. If you choose to bring your vehicle
into a dealer to have the update performed, simply reference the Uconnect 8.4A or 8.4AN software
update when scheduling your appointment.

If you choose to complete the update yourself, step-by-steps instructions are contained in this
document. A high-level overview of the process, and what to expect, is included below:

Before getting started, you must first determine the following:

1. Verify that the Uconnect software level in your RAM is lower than 14.25.5. If so, this update has been
designed for you.
2. Instructions to verify the Uconnect software level in your Vehicle are provided on the following page.
Please allow approximately one hour to complete the software update.

Once you’ve completed steps 1 & 2 above you’re ready to get started. Please allow approximately one
hour to complete the software update. The process includes:
3. Downloading the Uconnect system software update to a computer with a USB flash drive.
4. Installing the Uconnect software update inside your vehicle.

Should you encounter any issues with your update, please contact your local dealer.
Verify Your Current Software Level
Complete all of the following steps from INSIDE your vehicle

Press the “Apps” button on the lower right hand corner of Press the “Tools” button on the left side
1 the touch screen. Note for some vehicles this will be a 2 of the touch screen
“Settings” button. If you have a “Settings “ button, Press
the “Settings” button and proceed to step 4.

Scroll down by pressing the arrow on

3 Press the “Settings” button in the middle of the touch
screen.
4 the lower right hand corner of the
screen until ‘System Information’ is
displayed.

The software version level will be displayed on the first line

5 Press “System Information” on the
bottom of the screen
6 of the screen. Is your software version 14.25.5 or higher?
Yes - > Your software is current. No further action required.
No - > There is a software update available for your
Uconnect system. Please continue to the next section.

Software Version 14.25.5

Download the Software Update to a USB
This step in the process is performed on a computer with internet access. The information in the pop up
screens could vary by computer depending on the computer’s operating system . However, the overall
process should be very similar.

Before you begin you will need:

1 • A USB Flash Drive with a capacity of at least 4 GB
• The flash drive must not contain any files (including documents, music, or pictures)

2 Plug the flash drive into the computer and make sure it is active and ready to use.
Take note of the name of the USB flash drive and the drive location.

Confirm that there are no files or folders on the USB Flash drive. This is done to ensure that
3 there are no conflicting files that may interrupt the software update process.

4 Leave the USB Flash drive in the computer and proceed to next step.

Go to https://rsur.extra.chrysler.com/rsur/Uconnect.do and enter the last 8

5 characters of your vehicle identification number (VIN).

Follow the website download instructions to acquire the system update files for
6 performing your Uconnect System update described in next section.

7 Once the Web download process is complete continue to the instructions on the
next page.
Install the Uconnect Software Update
Complete The Following Steps From INSIDE your vehicle:

For non-Keyless Enter-N-Go™ vehicles, turn the ignition The “RUN” light on the
1 to the RUN position, but DO NOT START the engine. 2 Start/Stop button should be
illuminated and the engine
For vehicles equipped with the keyless go system, press should not be running .
the Start/Stop button twice with your foot off of the
brake pedal .

Remove all devices (SD/USB/AUX) from the media hub. Insert the USB flash drive that was
3 4 prepared into the USB port in the media
hub in the center console .

The Uconnect System will now display the current software version installed on your system and the new
5 software that is loaded onto the USB flash drive. Please verify if the version identified on the left (your
current software version ) is at 14.25.5 or higher?

YES -> Your software is up to date. Press the “No” button and remove the USB flash drive. No
further action is required.

No -> The software update applies. Press the “Yes” button and proceed to the next step.

.
The update image is valid and ready
for installation. Do you want to
update MASTER sw from
Your Current Uconnect 12.39.4 to 14.25.5? New Software Level
System Software Level on USB Flash Drive
Install the Uconnect Software Update
Complete The Following Steps From INSIDE your vehicle:

After pressing “Yes” the Uconnect System screen will display the message below and then go
6 blank for a few seconds. The update process will automatically continue after approximately 1
minute without any further input.

There will be a variety of screens displayed throughout the update process. The
7 approximate total percentage complete will show on the bottom of the screen.

NOTE: Do not turn off the ignition, start the vehicle, or remove the USB flash drive until the process has
successfully completed. The Uconnect system may become inoperative if the update is interrupted.

When the update has successfully completed, the Uconnect System will reset and re-read the
8 contents on the USB flash drive. This may take a couple minutes. Do not remove the USB flash
drive yet. Once update is complete the below screen will appear:

The update image is valid and ready

for installation. Do you want to
update MASTER sw from
Your Current Uconnect 1.38.52 to 14.25.5? New Software Level
System Software Level on USB Flash Drive
Install the Uconnect Software Update
Complete The Following Steps From INSIDE your vehicle:

Pay close attention to the software version numbers. Are the current and new software versions
9 the same? The same as shown as the figure below.

If software version numbers are the same - Press “No” and proceed to step 10 below.

If software version numbers are different - Press “Yes” and start the process over at step 5.
If you run into this problem multiple times please refer to the troubleshooting section.

The update image is valid and

ready for installation. Do you
want to update MASTER sw Software Level on
from 14.25.5 to14.25.5? USB Flash Drive

Current Uconnect
System Software
Level

NOTE: If you accidently hit “Yes” on this step you have to let the update go through the
entire process again before removing the USB flash drive.

It is now safe to remove the USB flash drive. Turn ignition OFF then Open and Close the
10 11 Driver’s door. Make sure to leave ignition
. off, do not press the brake, and do not
reopen any doors, and wait 60 seconds.

Repeat previous step 11. Turn ignition You can now exit the vehicle process is
12 back ON then OFF, Open and Close the
13 complete.
Driver’s door and wait 60 seconds.

CONGRATULATIONS you have successfully updated your Uconnect software. Please check the website
(https://rsur.extra.chrysler.com/rsur/Uconnect.do) occasionally for any future potential updates.
 Troubleshooting

If at any time you experience difficulties during this update

process you may bring your vehicle to your local dealer.

Note: Immediately after an update is performed, you may need to perform an additional key cycle from RUN
then turn OFF for 3 minutes and then back to RUN before the APPS button will appear. This is normal after
performing an update.

If you see the screen below, or the software update has failed and needs to be reloaded. Please read
the following tips:

• Use a different USB flash drive.

• Ensure that the only file on the USB flash drive is swdl.iso.

If a screen appears stating that the software install has failed and that the USB needs to be removed
to reset, please read the following tips:

• Remove the USB as instructed, allow the radio to reboot.

• The radio will reset and show the message "Please Insert update USB”.
• Insert USB again.
• The software upgrade should take about 30secs to start when asked if you want to update the radio
hit YES.
• Upgrade should install and complete successfully this time around.