Student Online Orientation

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 Table of contents
Welcome to Performance Education Online Learning 4

FAQs – Performance Education Online Learning 5

Expectations of Students during Online Classes 9

Online Assessments - Moodle 11

Student Portal 12

FAQs – Payments 13

FAQs – Withdrawals 14

FAQs – Deferrals 16

FAQs – Attendance, Leave & Assessments 17

Additional fees 18

Who to contact 19

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Welcome to Performance Education Online Learning

Dear (Student name)

Thank you for choosing Australia’s #1 PY provider. We are excited to have you join us at Performance
Education and wish to welcome you to our current online learning services.

We understand that these are difficult times surrounding COVID-19 and so have provided online learning
opportunities to all of our current and new students. This is an interim measure. Once the threat has passed
and businesses/classes are able to recommence you will be required to attend classes face to face on your
applicable study day. We will provide you with this information prior to this occurring.

Your safety as well as your education is always our prime concern, and we wish to make your
learning experience a safe one during this time.

You will receive an email with a link to Zoom which will include the Zoom meeting ID for you to be able to
access your online class. You will be expected to attend the class for which you have been sent a link
to. Students who do not attend their designated class and enter another Zoom class will be removed from the
class and attendance will not be granted. Please note you will need to ensure you have your camera function
turned on at all times.

Please note we need all students to set up their username with the following: Student ID, First name and
last name for example:
366000MichaelSmith
Students should not change these usernames as doing so will mean that we will not capture your accurate
attendance.

If you do not receive a link to your online class before your class is due to start or have any further questions
please contact Student Services at py@performance.edu.au

Kind regards,

Student Services

Performance Education

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 FAQs
Performance Education
Online Learning
How do I log in to online What is Zoom?
classes? Zoom is an online video conferencing and
collaboration tool. It can be used to hold meetings,
You will receive an email with a link to Zoom which
webinars/training sessions, share desktop screens
will include the Zoom meeting ID for you to be able
and interact with participants.
to access your online class. You will be expected
to attend the class for which you have been sent a
link to. Students who do not attend their
designated class and enter another Zoom class
will be removed from the class and attendance will How do I get Zoom?
not be granted. Please note you will need to
Zoom can be downloaded from
ensure you have your camera function turned on
https://zoom.us/download as both a desktop
at all times.
application and a supporting Outlook plugin

What if I don’t have my link to

my class? What is a Zoom Webinar?
Please refresh your inbox or alternatively check
Zoom Video Webinars allow you to easily conduct
your junk mail. If you still have not received your
online events with video, audio and screen sharing
link please contact Student Services at
for multiple attendees.
py@performance.edu.au and advise that you have
not received your link to your class. It is advisable
that you contact Student Services at least one to
two days before your class if you have not
received your link. Provide your student number
and name in the subject box of your email. This
will allow us to track down your class link swiftly.
Once your link is found a member of the Delivery
team will send a follow up email with your class
link. Be sure to check your inbox and junk mail
regularly for this email.

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 shot of your log in issues and send this to us when
How do I use Zoom?
Zoom has a fantastic in-depth FAQ section that
can answer all questions you may have regarding
basic scheduling/hosting/joining etc. Please see
below for link.

https://support.zoom.us/hc/en-
us/articles/206175806-Frequently-Asked-
Questions

We need all students to set up their username

with the following: your student ID, First and Last
name for example: 3000600MichaelSmith
Students should not change these usernames as
doing so will mean that we will not capture your
accurate attendance.

What if I have difficulties

logging in via zoom?

Please make sure you allow 15 minutes prior to

the start of your online class to ensure that any
problems can be rectified before your class is due
to start. Please try turning off your device and
reconnecting your internet. If you are then still
experiencing difficulties with your zoom please
inform your trainer via email and also contact the
Student Services on py@performance.edu.au to
help you log in to your online class.

Will my attendance be affected

if I log in to a webinar late due
to technical difficulties?

The first two weeks of online learning will be an

adjustment for students and trainer; therefore, a
grace period will be allowed for these first two
weeks. After this period, you will be expected to
log in and attend your class hours without
interruption. We advise all students who still have
trouble with the zoom function to contact the
Student Service team on
py@performance.edu.au.

Should you have any difficulties logging in or have

computer internet issues you will be required to
present evidence of this to student services in
order to verify your situation. Please take a screen

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requested. The date and time of the
issue must also be clearly seen on the
screen shot for verification purposes.

How will makeup

classes be delivered?

Make up classes will be organised through

Student Services and you will be sent a
zoom link to your make up class. Normal
make up class fees will still apply. If you
attend a class without approval or
payment your attendance will not be
recorded or acknowledged. You will be
charged for this class and your actual
make up class, which will be rescheduled
for attendance at a later time.

Can I Join my
class on a different
day?

Students will not be permitted to join a

class that is not on their allocated study
day. If you wish to officially change your
study day, you will need to contact student
services and sign a change of study day
agreement. Please note - extra charges
will apply.

How will RAWs

now be
organised?

You will need to continue to book into

RAW sessions via a trybooking link. You
will then receive an email from your
trainer advising of the time your
assessment will be conducted as well as
the zoom link required to join the session.
RAW
fees still apply as per current T&C’s.

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Can I stop/freeze my payments
as my work has let me go due
to coronavirus?
For all financial enquiries regarding your current
payment plan with Performance Education please
contact the finance team directly at
Finance@performance.edu.au
How do we get our graduation
certificates?
Graduation certificates will now be mailed to your
nominated address and a follow up email will be
sent to confirm you have received your certificate.
Can internship be done
Working from Home?
If you have any questions please contact your
placement consultant directly via email who will
advise you on the next steps in regard to your
internship.
Will my internship now be
affected due to the Corona
Virus?
If you have any questions please contact your
placement consultant directly via email who will
advise you on the next steps in regard to your
internship. During this time of business closures,
students should be aware that there will be delays
to internship placements. It is recommended that if
you feel your Visa is impacted please contact your
migration agent.
What if my laptop/computer
doesn’t have video or sound or
both capabilities?
Performance Education will allow a grace period of
two weeks for all students who currently do not
video/audio from their laptop/computer,
alternatively you will be permitted to use your
mobile phone as long as audio and camera
functions are available.
What if I don’t have access to
internet?
We understand that some students may not have
access to internet straight away and therefore
advise that students may use their mobile phone
data to attend classes.
Can I stream my online class
from my phone?
Yes you can stream your online class from your
phone, however you must make sure your camera
and audio settings are on to attend and participate
in classes as you would if you were using a laptop
or computer.
Do I still need medical
clearance now that classes are
online?
If you are too sick to attend online, you will need a
doctor’s certificate from a registered General
Practitioner (not a chemist or online doctor). All
medical leave will be treated on a case by case
manner. Student services will discuss with you the
best course of action on your return. Please be
aware that some fees may apply depending on
your circumstances. Please see the appropriate
fee table.
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I am currently stuck
overseas…Do I need to be in
Australia for online delivery?
Yes. All students must be in Australia during their
Performance Education course.
If I don’t have internet access
can I join my online class with
another student?
Unfortunately, this will not be an option as we
will need you to log in individually to calculate
your attendance.

Will I need to repeat a subject if

attendance was low due to self-
isolation?
Cases will be treated on a case by case basis by
Student Services. Evidence will be required to
support your situation.

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Expectations of Students
during online classes:
• Normal attendance hours are to be maintained. You are required to attend 100% of the Professional
Year Program. Any absence will require suitable evidence to support legitimate absences. These are
assessed on a case by case basis and arrangements made for either a make-up class or subject re-
enrolment may be required. Both incur fees as per current terms and conditions of the course.

• You must only attend your allocated class and study day. Class sizes are capped, and no
extra students can be added

• You must remain at home/ inside in a quiet environment and in complete attendance and participation
throughout the class. It is not acceptable to be travelling, shopping, or completing other tasks during
the online class. Any student that is found not to comply with this will have their attendance voided
immediately. Fees will apply for re-scheduling of classes. Fees must be paid immediately. No
exceptions will be made.
• NO STUDENT should provide another student with a log in to a class they are not registered for. If
this occurs, both students will have their subjects and attendance cancelled and they will need to
reschedule their subject. Fees and a delay in graduation will apply. Fees must be paid immediately.
No exceptions will be made.

• Should any of the above occur after warning has been sent, you risk removal from your PY
Program, and the governing bodies will be notified. In this instance, should we allow you to re-enrol
back into the Professional Year Program all re-enrolment fees will apply for Performance Education
and ACS/Accounting PYP immediately. No exceptions will apply.

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Moodle is our online learning management system and is the platform for the submission of all written
assessment tasks and quizzes. This website is a dedicated area for students to submit selected assessments.
These records form part of the evidence required for students to graduate from the Professional Year
Program.

Moodle assessments are due within 5 days

The closing date for all subject assessments follows 5 days after the assessment is issued i.e., the
assessment is due within 5 days of it being issued.

Technical problems

Students who encounter any technical problems including logging in, submitting, or reviewing assessments,
should email our helpdesk at info@performance.edu.au or see the customer service team at your campus.

Logging in to Moodle

Step 1:

Go to http://performanceeducation.moodle.com.au

Step 2:

Click Login and enter your username and password

Username: Your Student ID (e.g., 12345)

Password: Abcd123# - on your first log in, you will need to change your password

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 FAQs
Professional Year
Payments
How do I pay for my Professional Year
Program?
Ensure that your Direct Debit Form is complete and
that you have given all relevant documentation to
your agency or Performance Education. Failure to
make your payments can result in your progression
through the PY program being delayed, as well as
additional administrative costs.
What are my payment options?
Pay upfront or by deferred payment plan with monthly
instalments processed by Ezypay.
When are instalments deducted?
Please check the Payments section of your student
portal or your Confirmation of Enrolment. Payments
are usually debited every four weeks from the
commencement of your course.
Can I pay in person or over the phone as
I go, and not have the money taken out
automatically from my account?
If you elect to pay upfront or by instalments, Direct
Debit through Ezypay is an automated process
allowing Performance Education to collect your
instalments at minimal administration costs.
Therefore, if you elect to pay by instalments, you
must sign a direct debit agreement as a condition of
your enrolment.
What happens if my Direct Debit fails?
You will receive a notification from Ezypay advising
you of the failed payment. Ezypay will automatically
attempt to debit your bank account or credit card again
after three days, and a failed payment fee of $9.68 will
be charged plus customer commission fee of 39 cents
if the payment was linked with the bank account,
1.65% if card or 4.18% if Amex.
To avoid failed payment fees, please advise our
Finance Team of any potential payment issues in
advance (at least 4 business days before the payment
due date).
Why was my last payment declined?
To find out why your payment was declined, please
call Ezypay on 1300 300 553.
There may not have been enough funds available on
your credit card or in your bank account. Therefore,
it is important to ensure the instalment amount is
available in your account before the due date.
Otherwise, your credit card may have expired, or
you might have provided a Savings account instead
of a Smart Access account.
Please ensure your credit card details are up to date.
If you receive a new credit card, please complete the
Credit Card Details Update Form available at
reception.
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 Withdrawals
Can I withdraw from the course at any time?
We would encourage you to complete the program, however if you do wish to withdraw, you can do this at any time.
Before deciding to withdraw, please refer to the terms and conditions of the program as tuition fees are liable to be
paid on withdrawal at any time during the program. Please see reception for a copy of the PY Withdrawal Application
form and submit to the PY Team – py@performance.edu.au

Do I get a refund of fees paid?

Once you are enrolled and have commenced the program you are not entitled to a refund. See below tables
PE only agrees to refund to the original fee-paying party upon receipt of written notice of cancellation from the
applicant, all tuition fees paid:

• Where PE is unable to offer The Course; or

• Where PE refuses the application for enrolment.
Cancellation / Withdrawal Refund Policy: Upfront Payment

Written notice received Refund/payment obligation

More than 5 days prior to the Refund of tuition fee paid less a $500 cancellation fee and any non-refundable Agent and Professional body
PY program’s published intake fees (ACS/Accounting PYP)
date

Less than 5 days prior to the PY PE will refund up to 75% of tuition fees paid less a $500 cancellation fee and any non-refundable
program’s published intake date Professional body fees (ACS/Accounting PYP)

After commencement of the PY NO REFUND

program

Cancellation / Withdrawal Refund Policy: Monthly Instalments

The balance of tuition fees due will be determined by the timing of the receipt of the written notice from the applicant,
as shown below:

Written notice received Refund/payment obligation

More than 5 days prior to the Full refund LESS $500 cancellation fee plus any non-refundable Agent and Professional body fees
PY program’s published intake (ACS/Accounting PYP)
date

Less than 5 days prior to the PY Payment obligation required by the student-payment of first 2 instalments plus any non-refundable Agent
program’s published intake date and Professional body fees (ACS/Accounting PYP)

After commencement of the PY Payment of all tuition fees

program

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What happens if I pay monthly? Do I still have to pay if I am not attending classes?
Yes, fees must be paid according to the payment option that you nominated upon enrolment regardless of whether or
not you are on leave or have deferred your studies as per the terms and conditions signed on enrolment into the
program.

What happens if I withdraw before my PY Course commences?

You must give us written notice that you intend to withdraw.

What happens if I withdraw and then decide I want to return?

In most cases you will have to pay the total tuition fees again including the enrolment fee

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Deferrals
Can I defer my course?
Deferrals are not encouraged as they delay your graduation date. If you do need to defer you must do so
during your subjects. No deferrals can take place during pre-internship period or during internship. Always
ensure you have enough time on your Visa to complete the course if you wish to defer. The Student Services
team can assist you with this.

How long can I defer my course?

The maximum time is 6 months; however, this depends on how long you have left on your Visa and
the remaining subject study schedule. You can only defer your course once.

Do I still have to pay fees?

Yes, all fees must be paid up to date before you leave and must be maintained. Otherwise, we treat it as a
withdrawal.

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Attendance
What is the minimum attendance requirement?
You are expected to attend 100% of all classes.

If you fall under this, you may be required to attend a make-up class. Make-up classes incur an additional
fee of $75 per class.

By not meeting the attendance requirement you are at risk of failing the subject and will need to re-enrol in the
subject. Additional fees are charged for subject failures and will result in delayed internship and graduation.

Leave
Can I take short leave and for how long?
We do not encourage students to take leave as you will incur extra fees and it will delay your internship and
graduation.

IT (ACS) students should consider that their ACS course progress may also be affected, and additional ACS
Cohort Transfer fees will apply.

If you are thinking about taking leaves, please contact the Students Services Team.

Assessments
What happens if I miss an in-class assessment?
You will need to attend a rescheduled Assessment Workshop (RAW). Check with Student Service when the
next available RAW will be.

Performance Education will contact you via email to advise the RAW date and time.

Attendance for this workshop incurs a fee of $75. The fee is waived for students with a medical certificate.

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Additional Fee Structure
Administration fees Amount

Leave processing fee Up to $400*

Deferral processing fee $150

‘Leave without notification’ fee $500

Course re-enrolment fee (after $250.00

being withdrawn)

Subject re-enrolment fee due to $500

subject failure

Change of study day Up to $400*

Class rescheduling fee $500

Reassessment workshop fee $75 per

assessment

Unlocking online assessments for $75

(re)submission & grading

Reassessment due to cheating, $1,000

plagiarism and/or collusion

Replacement of learning $75

materials

Internship re-placement fee for $1,000

failure of the WIL placement

Certificate re-issuance fee $100

*See current terms and conditions for further breakdown of fees

Please note if you are an IT student additional ACS fees will apply. Performance Education will collect these
fees on behalf of the ACS, Performance Education does not keep these.

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Who to contact?
Student Services enquiries py@performance.edu.au

Finance related matters finance@performance.edu.au

Placements related questions

Anything else info@performance.edu.au

Campus Details

Melbourne Level 2, 277 Flinders Lane, Melbourne VIC 3000

03 9650 4080

Sydney Level 6, 11-31 York Street, Sydney NSW 2000

02 9619 5350

Adelaide Level 6, 76 Waymouth Street, Adelaide SA 5000

03 9049 9144

Brisbane Level 4, 243 Edward Street, Brisbane QLD 4000

07 3154 6480

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