Professional Documents
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VERSION: 00
Process Map
Identification of the Customer and Opportunity
Establishment of the Charter
Measuring the As-Is Condition
Development of the Life Optimization Program
Engine Field Trial Agreements and Establishment of Metrics
Implementation
Control
Intended Audience
This process instruction is written for those who will sponsor, lead, and sustain Engine Life
Optimization projects. It is not an exhaustive document, but provides the framework, process,
reference tools, and examples for successfully optimizing engine life.
Sources
Customer: The customer may approach Caterpillar or the dealer directly and request
assistance in extending engine life. This often occurs when engine life is not meeting the
understood OMM (Operating and Maintenance Manual) target, engine life is perceived as
not matching a competitive product life, or additional life has become a customer
expectation. At a site with a strong CVA it may be the dealer that fills this role.
Caterpillar Commercial Product Groups: Large Mining Trucks, as an example, may approach
LPSD and suggest a customer that would benefit from an engine life optimization program:
particularly, those customers that are loyal, have opportunity for fleet replacements, or
could benefit from a CVA.
Caterpillar LPSD: It may be recognized that a certain customer and/or site could benefit
from extending the planned life of Caterpillar engines. This requires working with
Selection Considerations
Customer Considerations
1. Define the customer loyalty, history, and engagement.
2. Has the Next Best Customer Pugh Matrix (Figure 3) been completed and what is the
score and relative ranking?
3. Are there any roadblocks to a close working relationship between the customer, dealer,
and Caterpillar? These may need to be addressed prior to an Engine Life Optimization
project launch.
4. Does the customer and/or dealer have the necessary resources, and what are the
current communication tools in place [e.g. dealer technical services, condition
monitoring, monthly PPM (Product Problem Management) meeting]?
Caterpillar Resources
1. Does Caterpillar have a Site Performance Manager (SPM), or Fleet Manager (FM)
imbedded with the customer?
2. Does Caterpillar have an Account Manager and Technical Representative that works
closely with the customer and site/s?
3. Does LPSD have an Engine Field Engineer as a resource who knows the customer and
has been engaged with the other Caterpillar resources?
Figure 3. Next Best Customer - Pugh Matrix may help in determining prioritization of Engine Life Optimization Projects.
Figure 4: An example of a visualization that will help in understanding the opportunity that a customer has for an Engine Life
Optimization Project.
Summary
These are the basic questions that should be answered and activities that should occur prior to
selecting a customer as a life optimization candidate. A negative response to any of these
Figure 5. This is an outline of a charter and the information that should be included in each section. Additional example
charters are available in the Engine Life Optimization Process folder.
Team
Careful attention should be given to choosing a team. The Team Leader should be chosen first and once
that individual has reviewed or created the charter, he/she should be involved in choosing additional
team members, stakeholders, SMEs, and the process owner(s). Engine life optimization objectives are
more likely to be realized if the Team Leader has a working knowledge of the engine application,
customer site(s), dealer support, and Caterpillar support, or has previous experience as a life
optimization project team member. Having experiential knowledge in at least a portion of these
domains will provide the Team Leader with advantages in credibility and time savings.
Charter Refinement
Once the Team has been formed and the stakeholders and process owners have been identified, the
project charter should be given additional substance. Refining the project charter should begin with
specific attention given to:
1. Scope – What information should be gathered early on to refine the scope if necessary?
2. Goals – Once the scope is defined the goals and goal inputs, or the other side of the goal
equation, can start being specified.
3. Plan – Finally, the rough project timeline can be established.
Remember
1. After the team has been established and the charter has been refined a RACI Matrix can be
a beneficial tool for the team, particularly if it is a larger team with working members from
the customer, dealer, and Caterpillar.
2. Each section of the charter should be periodically reviewed throughout the life of the
project. This simple activity can provide direction, assist in rationalizing actions, and remind
the team of resources.
3. The inputs to the goals can and should be revised throughout the evaluation of the
customer site(s) and assets process, as additional information comes to light.
Measurements
Delineating the Fleet
During the Customer and Opportunity Identification phase some of this work will have already
been completed, however a deeper dive into the data is warranted and a comparison should be
made to similar assets and then further refined to similar site operating conditions. Engines or
assets should be separated into like groups and key information gathered.
Figure 7: Other methods of delineating the fleet so team members and others understand and have reference materials.
Site
The site evaluation is a combination of inputs that is best outlined by the pillars of Engine Fleet
Management (Figure 1). Each category of the pillars should be reviewed to define and
characterize the customer or dealer activity and documented standard work that addresses
each (Engine Fleet Management Matrix). The Engine Fleet Management document will clarify
fundamental principles for each category. Keep in mind that this should be accomplished for
each engine platform and site included within the scope of the project charter. The Engine Fleet
Management Matrix check sheet that is part of the Engine Fleet Management Workbook
identifies activities, standard work, and if roadblocks are present in each category and allows
the user to document the nature of each. Answers to these questions will flow directly into the
Life Optimization Program as recommendations for refinement or establishment of standard
work in each category.
Customer
It is important to understand the customer and document goals and expectations. Remember
that these may change over time and can be strongly influenced by business conditions. The
SPM may have a Site Performance Strategy document will have most of this information. These
documents should include:
1. A list of customer goals at each site for each engine group (ex. alignment of engine
rebuilds with transmission or generator rebuild, lowest cost rebuilds, highest engine
hours possible while maintaining low failure risk, highest possible production, etc.).
2. The Key Performance Indicators (KPIs) that the customer measures and puts emphasis
on should also be understood and recorded (MTBF, Availability, Unscheduled downtime,
etc.).
3. The customers perceived reasons for meeting or underperforming KPIs or other
expectations should be documented.
4. A review of any commercial agreements should be completed as these may further
define expectations.
Dealer
The dealer and customer often have a close working relationship. The dealer will ordinarily have
an onsite imbedded presence and an offsite supporting structure (ex. Technical Services,
Component Rebuild Center, Condition Monitoring). The site evaluation using Engine Fleet
Management will answer questions pertaining to the onsite dealer support and the dealer may
be the source for a large portion of the Engine Fleet Management Pillars evaluation and may
further include KPIs or goals, particularly at sites with Customer Value Agreements (CVAs). The
off-site supporting services should be evaluated to determine their overall effectiveness in
supporting and sustaining any Life Optimization Program.
Caterpillar
Consist Analysis, failure history, component condition, understanding the load factor, and key
component change intervals during the life of the engine are all used within Engine Fleet
Management and are essential to any Life Optimization Program development.
1. Caterpillar knows the consist of each asset as it leaves the factory, providing initial
conditions, but loses this traceability as components are changed in the field and as
dealers rebuild engines. By maintaining an up to date consist (parts and/or SNs) of key
components that make up the engine, Caterpillar can cross reference known failure
modes and corresponding CPI (Continuous Product Improvement) projects and fixes.
This information should then be used in developing a plan for each asset and those
assets that have the least risk, or if the risk of failure is able to be mitigated, can be
selected for Life Optimization. This continual tracking of the consist produces a
historical record that Caterpillar can also utilize to reveal part, application, or site-
specific failures modes. Equipped with traceability information, additional data analysis,
testing, or inspections may also be warranted (Engine Tracking File)(Figure 8).
Figure 8: Engine consist analysis and part traceability are important aspects of Engine Life Optimization. This is one example
of tracking engine component changes and service letter applications. Additional example spreadsheets are in the folder.
Figure 9: Component condition analysis during engine teardown is an important part of measuring the As-Is conditions.
Detailed inspection of parts will reveal life-limiting wear conditions and provide the team with an understanding of risk,
necessary inspections, and possible parts changes required to reach the life optimization goals.
3. A load factor analysis and the expected fuel burn at full life should be considered. The
Operating and Maintenance Manual provides general engine life guidance for hours and
total fuel burn commensurate with a typical high fuel burn rate for the application.
These values are recommendations, but as the fuel burn (i.e. load factor) deviates from
this value, and as the pillars of Engine Fleet Management are utilized, adjustments can
be made to optimize the engine life.
4. Certain subcomponents of the engine have limited life, depending upon the engine
platform and application, and are expected to be changed as part of normal
maintenance (e.g. turbos, fuel pumps, injectors, alternators, etc.). Reviewing historical
failure information, condition at teardown, and maintenance intervals of these
subcomponents is important, as it allows the alignment of the life between these
subcomponents and the engine itself. For example, if the high pressure fuel pump life is
known to be approximately 12K hours at a site, then attempting to run the engine to
26K hours and having to consume 3 high pressure fuel pumps during the life of the
engine will drive up TCO and reduce asset availability.
During the last stages of measuring the As-Is condition it is valuable to review the charter and
ensure consistency between the scope, goal statement, and timeline and what has been
accomplished to this point in time by the team.
Developing the plan for optimizing engine life will flow directly out of measuring the initial conditions,
understanding customer goals and expectations, and analyzing the capabilities of current standard work.
Once the measure phase of the project has defined the As-Is condition using the Engine Fleet
Management Workbook an evaluation of the activities and standard work of the customer, dealer, and
Caterpillar, in each of their responsible areas, can be completed. The Life Optimization Program is then
developed as the evaluation reveals no actions are in place, or that current activities are deficient or lack
consistency, or the standard work is not adequately documented or unknown. Engine Fleet
Management should be used to evaluate and create recommendations for the Life Optimization
Program for both the customer and dealer in their respective areas of responsibility. CRC Best Practices
and the Large Engine CRC Assessment should be used to evaluate and make recommendations for the
off-site dealer activities. Caterpillar should ensure that failure modes are addressed through CPI
projects, that proven fixes are in place (documented and parts are available), and that the consist of
each engine has been analyzed to determine failure risk. In addition to recommended actions a
communication plan should be outlined ensuring that robust and consistent communication occurs after
the Life Optimization Program has been implemented.
Key Activities
Generate a workbook with initial conditions for each of the customer, dealer, and
Caterpillar measured As-Is conditions and dividing them into their three respective
groups (Engine Fleet Management Workbook).
Rank each activity and standard work documentation that the customer, dealer, and
Caterpillar has in place:
1. Standard Work Documented (Yes/Deficient/No)
2. Execution (Yes/Deficient/No)
3. Short Description of the Deficiency, Roadblocks
Each engine should be analyzed by Caterpillar to establish failure risk and define a
mitigation plan. This may include:
1. Scheduled Inspections and Measurements
2. Required Parts or Component Changes with a Schedule
3. Targeted Condition Monitoring
4. A ranking of risk for each engine in the fleet and the extent of required
mitigation (e.g. Low, Medium, and High) will help in establishing a control or
pilot group of engines for increased PCR life
The load factor analysis that was completed during the measure phase of the
project should be further studied to determine if the As-Is condition will change
over time due to operational changes (e.g. a downhill haul changing to an uphill
Other Considerations
There are many other recommendations that can be included within a Life Optimization
Program outside of the purview of this document. A Site Performance Manager or Fleet
Manager will be helpful in determining other gaps in processes that may be affecting
engine life. Some examples of other recommendations include:
The team has worked together for some time and understands the pre-existing
framework for communication between the customer, dealer, and Caterpillar.
Using as much of the existing communication structure as is reasonable (i.e. PPM
meetings and who leads them), an outline of a communication plan with
recommendations for any additional meetings should be established. This is simply
an outline with defined responsibilities so that as the project moves into the
implementation phase the evolving team can take recommendations to results.
Key Activities
Attain agreement on the Life Optimization Program recommendations that will turn
into actions or standard work for the customer, dealer, and Caterpillar. When a
strong relationship exists many of the recommendations will likely already be
underway or will have been implemented.
Define the primary and secondary metrics that will be used to describe success
based on the customer goals that were documented during the measure portion of
the process [e.g. Primary = PCR hours for a Control Group, Secondary = MTBFEngine
(Mean Time Between FailureEngine), % Points of Unscheduled Engine Downtime and
Included Components/Systems, Maintenance and Repair Cost per Hour]. Having
secondary metrics is important as it ensures that Life Optimization of the engine
does not come at the expense of other customer goals.
Select the Engines that constitute the Control Group / Pilot:
1. This Pilot is typically the subset of Engines from Caterpillar’s engine consist
analysis that have the lowest risk and least disruptive risk mitigation plan.
2. Field test agreements should be written and signed for each asset that clearly
define the responsibilities of the customer, dealer, and Caterpillar regarding
each engine (Figure 10).
Implementation
The Life Optimization Program has been refined and agreed upon, and commercial test agreements for a
control group of engines have been created and signed. The team now moves into the implementation
stage of the project and will require some changes or additions in resources (Figure 11). The changes in
the team should be closely tied to the recommendations agreed upon in the Life Optimization Program.
Each recommendation should have an individual(s) listed who will be responsible for ensuring the
agreed upon changes are implemented from the Engine Fleet Management Workbook.
Figure 11: It will be important to establish an implementation team and define supporting roles where necessary. Most of these
individuals will come directly out of the Engine Fleet Management Workbook responsible parties for each recommendation
listed.
Key Activities
1. List the individuals who will be responsible for ensuring execution of the
recommendations set forth in the Life Optimization Program and add those
individuals to the team. Ensure they have time to review the recommendations for
which they will be responsible.
New team members should be selected carefully based on their disposition
toward trying new or changing existing processes. The last challenge you want
to face at this point is an idea assassin. Critical review is merited, but without
changes in activities or to standard work, there should be no expectation of an
improvement in results.
2. Evaluate the order and complexity of each customer, dealer, and Caterpillar
recommendation and begin execution.
3. Control Group engine consist changes should begin immediately, and any enhanced
condition monitoring should be implemented simultaneously.
4. Control Group inspections should be planned, and work orders written as necessary.
5. A communication plan is important for program implementation success.
Depending upon the number of agreed upon recommendations, it may be necessary
to break up these meetings into smaller and more manageable groups. Remember
that these meetings are about putting recommendations into action and require
recommendation, actions listed, responsible parties, completion dates, a status, and
change management activities.
Control
Significant amounts of work have occurred to bring the Life Optimization Program through the
implementation phase. However, some longer-term activities are still ongoing – particularly dealer and
Caterpillar actions related to design changes, end-of-life iron evaluations, consist updates due to CPI,
condition monitoring, and consideration for extracting additional life from the engine. In addition to
these ongoing actions, reviews should be scheduled for the customer, dealer, and Caterpillar team
members, to ensure that the implemented standard work is effective and ongoing at the customer and
Figure 12: Project Governance will be helpful throughout the life of the project. It becomes especially useful in the
implementation and control phases when team members and overall responsibilities change.
Key Activities
1. Close to the conclusion of the implementation phase of the project the team should
define a graduated schedule for review of the standard work, metrics, engine
consists, and PCR iron review, condition monitoring, and have a defined responsible
party to ensure these actions are taken.
Example
Customer Review (Standard Work), Metric Review – 2 Months after Project
Completion: Team Leader
Dealer CRC Large Engine Assessment Update – 3 Months after Implementation
Phase: Field Engineer
A review of Condition Monitoring Data on Control Group – 3 Months after
Implementation Phase: Dealer Designate and Field Engineer
Engine Consist Review: 4 Months after Project Closure: Dealer Designate and
Field Engineer
Customer Review (Standard Work) and Metric Review – 6 Months after Project
Closure: Site Performance Manager
2. As benefits are realized from engine consist changes, inspections, and condition
monitoring of the control group of engines, the dealer, Caterpillar Technical
Representative, and LPSD Field Engineer should not hesitate to engage the
customer and dealer to continue with applying these benefits to the broader group
of engines. It may make sense to apply many of the learnings of the pilot group to
additional engines outside of the scope of the commercial agreements.
3. Condition monitoring information and PCR Iron review should have some additional
defined ongoing activities that provide information back to Caterpillar for continued
enhancement of the product.
4. A thorough search of CPI issues using the CPI website for SN prefixes and
subsequent consist analysis for the application of those fixes should be done to
evaluate each engine in the pilot group and for the entire fleet of engines. This kind
of targeted analysis will go a long way with the customer.
5. As engine assets achieve the initial targeted life (hours or fuel burn) customers
and/or dealers may want to extend the life of the asset beyond the original target
based on what has been learned during the project and as a result of Engine Fleet
Management benefits. When this situation occurs, it is important to apply an asset
specific methodology [e.g. Engine Life Optimization – Extending Life (Figure 13)],
which will answer questions in key areas and help make an informed decision.
Conclusion
When these process steps are followed and there is collaboration between the customer, dealer, and
Caterpillar, Engine Life Optimization becomes a reality. Customers and dealers will vary in business
structure, goals, capabilities, resources, and methods of communication, so each Life Optimization
Program will need to be tailored accordingly. Engine Fleet Management provides the framework, and
Engine Life Optimization provides the process to extract the most value out of Caterpillar engines.