SESSION #610

LISTENING TECHNIQUES FOR

REQUIREMENTS ELICITATION

Udenwa Nnamdi, PMI-PBA, PMP

Director, Professional Development
PMI Nova Scotia Chapter

#ExperiencePMI
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#ExperiencePMI - Virtual Experience Series

SESSION #610

LISTENING TECHNIQUES FOR

REQUIREMENTS ELICITATION

Udenwa Nnamdi, PMI-PBA, PMP

Director, Professional Development
PMI Nova Scotia Chapter

#ExperiencePMI
Learning Objective & Key Takeaway

At the conclusion of this session, participants will be able to:

• Understand that requirements elicitation is a communication process and that one
of the fundamentals of communication is listening

A key takeaway from this session:

• Application of various listening techniques to draw out undocumented
requirements and business rules

#ExperiencePMI - Virtual Experience Series

Requirements elicitation:
What has been your
experience?
Common requirements - elicitation techniques

• Brainstorming Brainstorming

• Document analysis
• Facilitated workshops Facilitated
Focus Groups
Workshops Require
• Focus groups application of
listening
• Interviews techniques

• Observation
• Prototyping Interviews Prototyping

• Reverse engineering
• Questionnaires & surveys
 The eye is to
seeing as
the ear is to...?
Listening Techniques

Active listening Reflective listening

Listening with cultural

Empathic listening
CULTURE understanding
 Active listening
• Listening with focused attention, be an active listener
 Reflective listening

• Provides feedback to
speaker (stakeholder) by
reflecting what was said
 Empathic Listening

• Kind, caring and supportive without being judgmental

Listening with cultural understanding
2020

Pandemic

BLM – Black Lives Matter

Ongoing environmental issues

Multi-tasking home and work life

Scenario – Ultimate Power Utility Company
 • Gained understanding of the
internal enterprise environment
 Stakeholder analysis
 Individual workplace culture

Results  Conflict resolution

• Build trust
• Secure easy wins
Action Plan – What’s Next?

• Know yourself
• Research the organization up front
• Prepare, prepare, prepare for use of techniques
• Plan how you will listen – start with the end in mind
• Document your questions ahead of time
• Shine!

#ExperiencePMI - Virtual Experience Series

THANK YOU

EMAIL: unnamdi@pmins.ca
LinkedIn: LINKEDIN.COM/IN/UDENWA-
UZOAMAKA-NNAMDI