Submitted To :

Dr. Shahid Amin

Submitted By :
Aaditya Raina
Devesh Lakshkar
Anushka Bhaudoria
Shashank S Chaudhary
Course - B.Com (Hons)

Semester- First Semester

Subject- Management Concept (103)

Topic - Application of Henry Fayol's

Principles in one Indian Business.
Introduction to Company :

Domino's introduction :
Founded in 1960, Domino's is the recognized
world leader in pizza delivery operating a network
of company-owned and franchise-owned stores in
the United States and international markets.
Domino's is a company of exceptional people on a
mission to be the best pizza delivery company in
the world.
VISION :
Our vision is to lead the internet of food in every
neighbourhood.

MISSION :
Our mission is to redefine convenience by creating
inspired food, picked up in three minutes or safely
delivered in 10.

VALUES :
• Treat people as you'd like to be treated.
• Produce the best for less.
• Measure, manage and share what's important.
• Think big and grow.
• Incentivise what you want to change.
• Set the bar high, train, never stop learning.
• Promote from within.
• We are not ordinary, we are exceptional.
Principles and their applications :
Each franchise and store may follow each of the
principles differently between each other, I’ll give my
knowledge as I look over each principle.

Division of work :
In general, there are really only two divisions being
handled at Domino's stores, In-store work and Driver
work. As such, Drivers are constantly doing deliveries
and in-stores are making pizzas and keeping the store
clean. There is a lot of blend though with some stores.
In my current store, drivers aren’t trained to make
pizzas whereas my first store trained drivers to do
everything. My consensus is that Domino’s stores don’t
follow this one well.

Authority and Responsibility :

This one gets followed well in all the franchises I’ve
visited.
Discipline :
I’ve seen not be as effective in some cases. Sometimes
I’ve seen disciplinary actions not taken far enough but
also done well. In general, this is well followed

Unity of Command :
Not followed well. While tasks being done are easily
noticed and tasks are assigned to people that aren’t
currently busy, when multiple managers are in the
store at once there is no unity being followed.

Subordination of Individual Interest :

Followed well at almost all the franchises I’ve visited.

Remuneration Of Persons:
Not followed well. While there are some franchises
that do this better than others, there is little incentive
given to those that do well in the stores.
Centralization And Decentralization:
Some franchises do this better than others. In my
current store, the General Manager complains about
how she has little say in what happens in her store.

Scalar Chain :
Followed well in all the franchises I’ve visited.

Order :
There are situations that make it difficult to follow this
one. Store size/available space and franchise
responsiveness to fixing certain issues can make or
break this one.

Equity :
Depends on the manager of the franchises.
Stability of Tenure of Personnel :
Not followed well. This one is difficult to follow due to
the nature and stigma of the job type. Employee
turnover is frequently happening.

Initiative :
Not followed. Lower employees are given no freedom
to deviate from the set requirements of the company.

Esprit de Corps :

Not followed. Having come from a Papa Murphy’s

store where there was an emphasis on it being a team
effort, the Domino’s stores that I came from made you
feel isolated.