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Bts Classes Moulay Ismail School
Bts Classes Moulay Ismail School
El Basatine .Meknes.
Computer Center.
Casablanca 01
Dear Sir,
The computer N°D/L/4809/03 which I ordered from your company arrived yesterday but
unfortunately it was badly damaged. So, I would like to complain in the strongest terms about
what happened.
When I opened the packing-case, I found that the screen is scratched, the key board does not
work and the printer is missing though it is included in the price list.
Could you please let me know whether you would be willing to send me a new computer at
no extra charge and tell me when I should arrange to return the damaged one to your
company.
Yours faithfully,
Youssef Ali.
Writing: You are the manager of Menara Computer Center. Write a reply to Mr.Ali Youssef
Dear sir
We are very sorry for the problem that occurred to you about the computer you ordered from our
company yesterday
We will solve the emergency problem within the above three days, by adding a collection offer
without additional fees.
And as compensation for that, our company decided to make a 2% discount on any future purchases
from our company
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