MS YE WU

Address:

Flat 15 Contact Details:

BOSTON HOUSE
DENMARK ROAD Mobile: 07944226060
London
SE5 9HB E-Mail: yewu1985@gmail.com

PERSONAL PROFILE

I had been a single Mother of 8 years old and now wish to pursue my own career ambitions.
I am very punctual also a friendly, confident and driven individual who has eight years face-
to-face customer service experience and believe I have the right attitude and attributes to
succeed.

KEY SKILLS

 Highly organised, an excellent communicator.

 Conscientious and target driven to efficiently and effectively achieve objectives
Adapt well to new environment/situations and integrate well with other team members in a
constant changing work environment
Excellent working knowledge of Microsoft Office package, the Internet and E-mail. Super-
fast typing using the keyboard.
Being Proactive and Motivated.
Competently carried out presentations to work/academic associates using IT visual aids
Ambitious persona: look for progression in career and seek new responsibilities
Fluent speaking and writing in Chinese Mandarin and English
Full UK Drivers Licence (Clean)

EMPLOYMENT HISTORY

Dec 2013- Volunteer in Workshop: Customer Service

Jan 2014 working two days a week for a workshop by Creation Trust Agent in
Christmas and New Year.

Sept 2002 - McDonald’s Restaurant: Floor Manager Assistant

Jun 2008 controlling small number of staff, cashing Up/banking tills, training
staff members, monitoring/recording staff progress, controlling
production quantity, preparing food, handling money, maintaining
 the environment, following health & safety procedures, customer
service/ enquiries.

Jul 2005- Overseas Visa: Office Assistant

Sep 2007 receiving and distributing communications; maintaining supplies
And equipment; picking-up, filling, typing, and drafting.

Jul 2002 - O’Neills: bar staff and customer service

Aug 2004 key responsibilities involved: serve a wide variety of different
people. High standard customer service, cash handling,
maintaining the environment, adhering to health & safety
procedures.

EDUCATION

HIGHER: Morley College

Sept 2011- Qualifications: (Adult ESOL course Level 2)
July 2013 Literacy, speaking and listening. Maths.
Qualifications: IT Level 2
Database design, academic use of software and multi-media

FUTHER: Hammersmith College

Sept 2002 - Qualifications: Business English – Foundation Award
July 2006 Modules include: Customer Service, Marketing, Human Resources,
Business Planning, Business Finance, etc.

SECONDARY: Shenyang High School

Sept 1995 - Qualifications: Pass Grades includes Chinese, English, Maths, Science,
July 2001 computingand Physical Education.

REFEREES

Patrischia Warmington – Manager of Creation Trust Agent (0044) + 2077038923