Queue Detail Report

Date Time Range: 4/13/2021 12:00:00 AM - 4/13/2021 11:59:59 PM (Yesterday)

Media Type: <All>
Group Order: Queue, Media Type, Date
Target Service Level Calculation: Target answered/Total answered
INBOUND INBOUND SERVICE LEVELS
-- ANS -- -- ABD -- %ANS
SVC AVG AVG AVG AVG Flow # Service levels are unavailable due to multiple workgroups, media
OFF # % # % ASA LVL TALK HOLD ACW HAND Out HOLD types, or service level configurations.

Contt_MOV1 3 3 100% 0 0% 0:11 100% 0:58 0:00 0:07 1:05 0 0

Call 3 3 100% 0 0% 0:11 100% 0:58 0:00 0:07 1:05 0 0
4/13/2021 3 3 100% 0 0% 0:11 100% 0:58 0:00 0:07 1:05 0 0
Contt_P2P 3 3 100% 0 0% 3:38 33% 1:00 0:00 0:10 1:10 0 0
Call 3 3 100% 0 0% 3:38 33% 1:00 0:00 0:10 1:10 0 0
4/13/2021 3 3 100% 0 0% 3:38 33% 1:00 0:00 0:10 1:10 0 0
Prepa_Direc 1 1 100% 0 0% 0:11 100% 1:24 0:00 0:10 1:34 0 0
Call 1 1 100% 0 0% 0:11 100% 1:24 0:00 0:10 1:34 0 0
4/13/2021 1 1 100% 0 0% 0:11 100% 1:24 0:00 0:10 1:34 0 0
Prepa_P2P 1 1 100% 0 0% 0:11 100% 2:42 0:00 0:10 2:52 0 0
Call 1 1 100% 0 0% 0:11 100% 2:42 0:00 0:10 2:52 0 0
4/13/2021 1 1 100% 0 0% 0:11 100% 2:42 0:00 0:10 2:52 0 0
Prepa_Vocem 1 1 100% 0 0% 0:13 100% 3:15 0:00 0:10 3:25 0 0
Call 1 1 100% 0 0% 0:13 100% 3:15 0:00 0:10 3:25 0 0
4/13/2021 1 1 100% 0 0% 0:13 100% 3:15 0:00 0:10 3:25 0 0

4/14/2021 3:17 PM Legacy Reports Queue Detail Report Page 1 of 1