Canada Recruiting Customer Support

RCS Consultation Prep Form

Customer Name Date Market/Store/DC Current Req. Count

General Research Commented [GA1]: Need to layer in questions for the

Canada Evergreen Health Report related to:
Guiding Question Report to Record Your Findings Next Steps / Actions
Use The health of the candidate pipeline/evergreens for the
store/DC across requisitions to understand which
How many requisitions does the Rep_People List Requisition IDs: requisitions are getting filled and which need
store/DC have that have been open for Solutions candidates/sourcing
more than 5 days, have available Open Job
The health of nearby candidate pipeline/evergreens to see if
openings, and have no active Requisitions
there is an opportunity to shift pipeline via invite to apply
candidates?
Commented [BHA2R1]: I’m afraid I don’t have this
For the store/DC, which 3 stages have Rep_People 1. report on hand, but I added some questions to a new
the most candidates pending in the Solutions 2. “Evergreen” section. Let me know what you think
hiring process? Open Job 3.
Commented [GA3]: Any opportunities to create more
Requisitions questions for the Daily Open Job Req Report around:
Of those 3 most populated stages, how Rep_People 1.
The current hiring needs, and anticipated future hiring
many candidates are in each stage? Solutions 2.
needs (info from PMs) of the store/DC to help manage
Open Job 3. requisition creation and hiring planning
Requisitions
Number of open hiring requisitions for the store/DC and the
Where applicable, with whom does the Rep_People 1.
aging status of hiring requisitions to support requisitions
next action sit for those 3 most Solutions 2. getting filled in a timely manner and guide Managers to
populated stages? Open Job 3. keep the system clean
Requisitions
Commented [BHA4R3]: I added a question about asking
Do you have any unread ServiceNow ServiceNow the PM about anticipated changes to hiring needs. For the
messages or new “Request Requisition second point, I have questions on aging reqs in the next
Consultation” cases from this store or section.
DC? Commented [GA5]: Time in Stage / Time to Hire
(historical trend source – not current data) --> Available in
Does the Personnel Manager anticipate -- dashboard
any upcoming changes to hiring needs?
Stages or tasks of the hiring process that historically act as
Evergreens bottlenecks or fallout points and who the action sits with to
better understand risks to the hiring process, potential
Guiding Questions Report to Record Your Findings Next Steps / Actions areas for improvement/action, and coaching opportunities
Use with the hiring/personnel manager

How many active candidates does this Canada Commented [BHA6R5]: Added this at the bottom of the
sheet
store/DC have in each open Evergreen Evergreen
requisition? Health Report Commented [GA7]: Make sure the report names align
with the ones Amy called out (whatever the official names
Check on are)
specific name Commented [BHA8R7]: Just adjusted
Canada Recruiting Customer Support
When comparing the store/DC’s Canada
Evergreens, are there any with fewer Evergreen
than 10 active candidates? Health Report

Check on
specific name

Filter for all stores/DCs in this Market. Canada

Do other stores/DCs in the Market have Evergreen
open Evergreens for similar positions to Health Report
any of the above Evergreens with fewer
than 10 active candidates? Check on
specific name

Do any of the above Evergreens have Canada

over 25 active candidates? Evergreen
Health Report

Check on
specific name

Requisitions
Guiding Questions Report to Record Your Findings Next Steps / Actions
Use
What is the average age of hiring Rep_People
requisitions that the store or DC still has Solutions
open? Open Job
Requisitions
What requisitions are at or past the Rep_People -
halfway point for their lifetimes? Solutions
Open Job
Find information on business rules in Requisitions
____

Of those reports how many have fewer Rep_People -

than 5 active candidates? Solutions
Open Job
Requisitions

What requisitions are within 10 days of Rep_People

timing out? Solutions
Open Job
What actions are being taken to ensure Requisitions
these are successfully closed?

Find information on business rules in

____

Of the requisitions within 10 days of Rep_People

timing out, what are the most common Solutions
position types (i.e. cashier, fresh, etc.) Open Job
Requisitions
Canada Recruiting Customer Support
Interviews
Guiding Questions Report to Record Your Findings Next Steps / Actions
Use
How many candidates are in the “Ready Rep_People
for Interview Step?” Solutions
Open Job
Requisitions
In the Interview Stage, how many are Rep_People Candidate:
awaiting action from the candidate, Solutions Manager:
manager, and the recruiter? Open Job Recruiter:
Requisitions
How many available interview slots are Calendar
there in the next 2 weeks? Dashboard

How does the above number of Rep_People

interview slots compare to the number Solutions
of candidates in the “Interview – Pending Open Job
Candidate” stage? Requisitions

Offers
Guiding Questions Report to Record Your Findings Next Steps / Actions
Use
What requisitions have been open for 15 Rep_People List Requisition IDs and
or more days and have fewer than 5 Solutions number of candidates:
active candidates? Open Job
Requisitions
How long are candidates spending in the Time in
“Complete Offer” stage? Stage/Time to
Hire
Dashboard

Contingencies
Guiding Questions Report to Record Your Findings Next Steps / Actions
Use
How long are candidates spending in the Time in
contingencies stage? Stage/Time to
Hire
Dashboard

Hiring & Onboarding

Guiding Questions Report to Record Your Findings Next Steps / Actions
Use
Canada Recruiting Customer Support
How many New Hires are not showing up Talk to the
to their orientation events? PM or
Logistics HR
associate
about this, as
they should
receive an
orientation
roster and
report no
shows
Is there ample availability on the Calendar
store/DC’s calendar for hiring and Dashboard
onboarding events? Are there any
upcoming Canadian holidays to remind
the customer of during your
consultation, so they can block those
calendar dates?
How long are candidates in the Ready for Time in
Hire stage? Stage/Time to
Hire
Dashboard

Time-in-Stage & Time-to-Hire

Guiding Questions Report to Record Your Findings Next Steps / Actions
Use
What is the recorded Time in Stage Time in
for this store/DC for the stages: Stage/Time to
- Ready for Interview Hire
- Self Schedule to Interview Dashboard
- Complete Offer
- Ready for Hire
How do the above times compare to
3 of the other stores/DC’s you’re
responsible for?