LEARNING MODULE 7 HOUSEKEEPING MANAGEMENT 12 Page 1 of 2 Pages

Saint Louis College

City of San Fernando, La Union
Basic Education Schools
High School
(PAASCU Level II Re-accredited)

Performance Task

GRASPS

You are working in Three A resort that provides quality service and accommodation and offers turndown
service. As an experienced turndown service attendant, you must provide your guests a clean, tidy, organized, and
safe room before the guest go to sleep. Your room division officer will check on your job and performance
following the standards.

Excellent Good Poor

5 3 1
Room Check Check the condition of the room, Check the condition of the room, Did not check the condition
close curtains, adjust the air- did not close curtains, and adjust of the room, close curtains,
conditioning unit or opened the the air-conditioning unit or and adjust the air-
electric fan opened the electric fan conditioning unit or opened
the electric fan

Arrangement of Correct bedmaking (traditional) Incorrect bedmaking but with Incorrect bedmaking with no
bed with extra cushions extra cushions extra cushions

Carefully remove and store extra

cushions and bed runner in Remove and store extra cushions Did not open the top right-
appropriate place (cabinet/ and bed runner in appropriate hand display of the comforter
wardrobe) place (cabinet/ wardrobe) correctly

Open the top right-hand display of Did not ensure 90 degrees

the comforter correctly and tidy Open the top right-hand display angle
of the comforter correctly but
Ensure 90 degrees angle and untidy Lay down pillows flat and
smooth flat surface fluff
Ensure 90 degrees angle but
Lay down pillows flat and fluff uneven flat surface

Lay down pillows flat and fluff

Amenities Clean and tidy bed
provided to
guest(s) Place placemat on the floor
aligned with the bed edge in front
of the fold
Place slippers centrally on the mat
(faced away from the bed)
Place laundry order form on the
right of folded comforter
Place breakfast menu to the left of
the laundry order form
Place giveaway on top of
breakfast menu
Set coaster, water glass, and
bottled water on bed side table
Good Ensure a high standard of
Housekeeping cleanliness and hygiene in all
areas
Clean but not tidy bed
Place placemat on the floor
aligned with the bed edge
Place slippers on the placemat
(faced away from the bed)
Place laundry order form on the
folded comforter
Place breakfast menu beside the
laundry order form
Place giveaway on top of
breakfast menu
Set water glass and bottled water
on bed side table
Clean in all areas but lacking in
care and comfort of the guests.
Bed is not clean and tidy
No slippers and placemat
placed on the floor
Without laundry order form
placed on top of comforter
Without breakfast menu
placed on top of comforter/
right side of laundry order
form
Without giveaway placed on
top of comforter/ laundry
order form
Without coaster, water glass,
and bottled water
Does not practice sanitation
standards.

Create a pleasant and classy

ambiance.

Property and exclusive use of SAINT LOUIS COLLEGE BASIC EDUCATION SCHOOLS. Reproducing, storing, distributing, photocopying, recording,
posting and/or uploading of any part of this document and of any form and any means without the prior official written permission of SLC-SFLU, is strictly
PROHIBITED and is subjected to any forms of consequences.
LEARNING MODULE 7
Traits and Skills of The attendant shows the following
Attendant traits of a good attendant: pleasant
personality, personal hygiene,
good memory, honesty, right
attitude, and courteous.
The attendant wears decent
clothing from top to bottom.
Promptness Submitted on time
HOUSEKEEPING MANAGEMENT 12 Page 2 of 2 Pages
Does a satisfactory job of
demonstrating the fundamentals
of customer service
The attendant wears decent top
but casual bottom.
Submitted one (1) day after the
deadline
Poor job of demonstrating
the fundamentals of customer
service
The attendant wears casual
clothing and footwear.
Submitted two (2) days after
the deadline

INSRUCTIONS:
1. You may use your own room.
2. Prepare your bed (traditional bed making)
3. Perform the following:
A. Turndown Service
1. Prepare materials: Breakfast menu, giveaway, laundry order form, coaster, water glass and bottled
water, placemat, and slippers (1pair).
2. Room check
3. Arrange the bed

4. Record your performance through video clip presentation. See to it that your face is seen in the video while
doing your PT.

Note:
-There will be no point if submitted more than three (3) days after the deadline.
-Save your file in your flash drive. Rename your file to FBS Module 7 Performance Task- Last Name, Given
Name, MI.
Example: FBS Module 7 Performance Task- Mahinay, Angela May B.
- Please submit this page together with your answer sheet.

COMMENTS/FEEDBACK:
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Property and exclusive use of SAINT LOUIS COLLEGE BASIC EDUCATION SCHOOLS. Reproducing, storing, distributing, photocopying, recording,
posting and/or uploading of any part of this document and of any form and any means without the prior official written permission of SLC-SFLU, is strictly
PROHIBITED and is subjected to any forms of consequences.