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Frost & Sullivan expects this market to exhibit sustained growth in the forecast period, as SPs and VARs
develop new offerings in most countries in the region, and as some important projects are finally deployed
in the region. Moreover, increasing awareness—among CALA enterprises—of the benefits of unified
communications and collaboration, and cloud-based systems will also drive growth in this market.
Growth is expected in several market segments, including banks, insurance and financial services; retail
and consumer goods; professional services firms; industry; government; healthcare; education; travel and
hospitality; and other smaller industry verticals.
Service providers in CALA are looking to evolve the user consumption from basic telephony to more
advanced UC&C functionalities, such as Web and video conferencing, persistent chat rooms, enterprise-
grade mobility and the use of multiple devices, and integration with external applications and devices.
Major growth opportunities in this market include, but are not limited to:
· Hybrid cloud developments
· Artificial intelligence in collaboration
· Visual collaboration
· Communication-Platform-as-a-Service (CPaaS)
· Mobile-first strategy
This report provides a detailed assessment of the cloud IP telephony and UC&C services Market in Latin
America, providing segmentations for several variables, such as geography, customer size, type of
license, industry vertical, technology platform, architecture type, IP-phone-as–a-Service, type of access,
and market share. The base year of this study is 2018. Revenue and users are forecast until 2025
Author: Sebastian Menutti