Hitendra Tiwari

+91 9818-111-224 New Delhi Hitendra.tiwari@hotmail.com

Summary

Enthusiastic, multi-skilled, focused and seasoned professional with over 11 yrs. of extensive experience
in the field of Key account Management, Business Development, Sales, Contractual Staffing, Client
Servicing Consumer Durables, Telecom, Aviation, Insurance and Contact Centre. Proficient in prioritizing
and completing tasks in a timely manner, yet flexible to multitask when necessary. Open to learn new
programs and processes.

Skills

 End to End Recruitment  Google Operation  Reports & Analysis

 IT Staffing  Samsung Operation  Business MIS

 C2H / Permanent  Amazon Operation  Business Plan

 Mobile Service Operation  Work Force Management  Six Sigma

Professional Experience

Logic Planet IT Services Pvt. Ltd. Senior Manager – Delivery Dec 2020 – Till Now

 Handled key accounts like HCL, Infosys & Accenture.

 Strong experience in handling and mining the clients

 Got in touch with clients on regular basis to get ongoing requirements and fulfilled as per client
expectations.

 Sending the weekly reports, Monthly reports and on boarding details information to the
management

 Taking care of additional responsibilities like timesheets, BG reports, invoices and so on

 Taking care of invoice and PO from the existed client after placing the candidates.

 Ensure that the client requirements are fulfilled within the client-set deadlines.

Humdinger Technologies Pvt Ltd. Senior Manager – Operations Oct 2019 – Dec 2020

 Handled key accounts like HCL, Infosys & Accenture.

 Got in touch with clients on regular basis to get ongoing requirements and fulfilled as per client
expectations

 New client’s acquisition.

 Sending the weekly reports, Monthly reports and on boarding details information to the
management.

 Ensure that the client requirements are fulfilled within the client-set deadlines. Stay informed of new
technologies and companies competitive positioning.
Qdigi Services Limited Senior Manager – Operations Jul 2018 – Oct 2019

 Prospect for potential new clients and turn this into increased business

 Cold call as appropriate within the market or geographic area to ensure a robust pipeline of
opportunities

 Identify potential clients, and the decision makers within the client organization

 Research and build relationships with new clients.

 Set up meetings between client decision makers and

 company’s practice leaders/Principals.

 Plan approaches and pitches

 Participate in pricing the solution/service.

 Handle objections by clarifying, emphasizing agreements and working through differences to a positive
conclusion.

 Present an image that mirrors that of the client.

B2X Service Solutions Pvt Ltd Manager – Business Analysis Feb 2016 – Jul 2018

 Develop relationships with existing affiliate partners and build new relationships capable of building
revenue.

 Manage multiple accounts including initiation, analysis, monitoring and evaluating new opportunities for
each account.

 Conduct period performance checks to ensure partners are showing improvement.

 Continuously contact existing customers to evaluate partner satisfaction.

 Drive efforts to meet sales quotas and individual account goals.

 Identify client issues and work with sales teams and technical staff to ensure issues are resolved
quickly.

 Utilize resources to evaluate new potential clients through phone and email.

 Manage consulting services that provide sales and revenue data.

 Create periodical sales, revenue and financial reports and supporting documentation.

 Stay informed of new technologies and companies competitive positioning.

HYADEA INDIA PVT LTD. Manager - Operations Oct 2013 – Feb 2016

 Manage a team of workforce management functions such as forecasting, staffing & scheduling and RTA
for a 100 FTE’s inbound project with multiple LOBs

 Support data collection for billing process including billable/non-billable hours

 Co-ordinate & collaborate with operations and other departments for smooth functioning of Operations.

 Collection and analysis and reporting of historical agent and process performance statistics.

HCL INFOSYSTEMS LTD. Associate Manager Apr 2011 – Jul 2013

INTERGLOBE TECHNOLOGIES Executive Nov 2009 – Apr 2011

 Educational Qualification

 B.Com Passed from Bundelkhand University in 2007.

 Senior Secondary passed from R.B.S.E.

Date: (Hitendra Tiwari)