KAYLA MCGUFFEY

kdmcguffey@outlook.com | 210-788-1558 | Cibolo, TX 78108

Summary

 Honest, friendly, energetic, and dependable with an excellent attendance record

 Works well with people and loves to make them smile
 Skilled Shift Supervisor bringing 2+ years of experience as team leader and knowledge of operations.
 Proficient in setting goals, training new employees, and monitoring performance.

Skills

 Customer-oriented  Staff development

 Safety awareness  Team supervision
 Problem solver  Identifying talent

Experience

Starbucks | Converse, TX  Creates and improved daily operational plans including production
Shift Supervisor schedules and optimizing task flows.
09/2018 - Current  Collaborates with team members to improve performance and implement
training updates.
 Performs opening and closing procedures including setting up registers
and arranging products to keep facility operations ready.
 Resolves customer complaints and reported issues to senior management.
 Assists upper management with daily operations to meet standards of
service and quality.

Holiday Inn Downtown Everett | Everett,  Posting charges to accounts, running night audit backup. Process all
WA payments, selling rooms, processing all guest check-ins and assigning
Night Auditor rooms.
08/2016 - 02/2017  Worked in housekeeping as a laundry attendant and in housekeeping,
cleaning public and employee areas.

Department of Social and Health Services |  Assist clients in bill payment, creation of a daily schedule, organization and
Shelton, WA house cleaning.
Home Support Specialist  Monitor & input a detailed report of each visit into the state's database.
11/2007 - 11/2008  Facilitate transition staffing for children aging out of care.
 Transport clients to various appointments.
 Schedule drug testing and ensure clients are following prescribed
parenting plans.
 Support Social Workers with filing, phone calls, and special events.

Education and Training

Arizona State University | Tempe, AZ
Bachelor of Arts in Organizational Leadership | Graduation Spring 2022