MAYFAIR

W E C A R E

Online Claims Submission – Member’s Portal

INTRODUCTION
This document outlines the online claims submission process for a member.

Step 1 – MAYFAIR WE CARE WEBSITE

Go to https://www.mayfairwecare.com/ and please click on login

Step 2 – Members’ Login

Login using your User Name/Mayfair ID and Password

Mayfair IT | Online Claims Submission – Member’s Portal | January 2019

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Step 3 – Members’ Home page

After login you will be directed to the “members home page” as shown below:

Step 4 – Online Claims Portal

Now click on “SUBMIT CLAIMS” you will be directed to the below. You can now start your
reimbursement claim

Step 5 – Start New Medical Claim

Now you can start the reimbursement claims process by cling on “Start new medical claim”
or access the non-medical claim form

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Step 6 – Applicant/Employee Details

Enter the applicant and or employee details as above and then click “Next Step”

Step 7 – Bank Details

Please enter your bank details as requested for your reimbursement and then click “Next Step”

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Step 8 – Claimant Information

Select the person who is claiming as shown above and then click “Next Step”

Step 8.1 – Claimant Information

Select the type of claim from the drop-down menu as shown above. We will then provide you with the
correct online form to be completed for your type of claim and then “click next”

Mayfair IT | Online Claims Submission – Member’s Portal | January 2019

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Step 8.2
• If you are selecting the button *Accident”, you will need to enter the details of the accident as
shown above and “click next”

• If you have any other medical insurance you are obliged to provide the details as shown below
and “click next”

Mayfair IT | Online Claims Submission – Member’s Portal | January 2019

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Step 9: Treatment Details

Now you will be asked to provide treatment details as below

Step 9.1
Click on “Add treatment” and fill in the details. You can upload supporting documents if needed.
After uploading all necessary documents please click “Save” and proceed to the next step.

Mayfair IT | Online Claims Submission – Member’s Portal | January 2019

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Step 10
Here you will be able to preview the details that you have entered for your claim as shown in Fig (1)
below. Now is the time to ensure they are all correct and all information has been provided to ensure
a quick settlement. At the bottom of the preview page as shown in fig (2) below tick the check box
and click on “Submit claim”

Fig (1)

Fig (2)

Step 11
Your claim has now been submitted. You will receive an “Automatic acknowledgement ”email from
donotreply@mayfairwecare.com

Mayfair IT | Online Claims Submission – Member’s Portal | January 2019