Professional Documents
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TITLE: “A Study on the effective promotional strategy influencing customer for the
products.”
Submitted by
YASHPAL SAINI
A031143720013
M.Com (F/M/H)
Class of 2022
I, the undersigned, hereby declare that the Dissertation report entitled “A Study on the
effective promotional strategy customer for the product” of “BIG BAZAAR” written
and submitted by me, in partial fulfilment of the requirement for the award of the degree
of MASTERS IN COMMERCE under the guidance of Dr. Geeta Mishra is my
original work and conclusion drawn there in are based on the material collected by
myself.
The report has been checked for the plagiarism and it is acceptable.
CERTIFICATE FROM
INDUSTRY GUIDE
This is to certify that Yashpal Saini student of M.Com (F/M/H) programme at Amity
College of Commerce and Finance,Amity University Uttar pradesh has completed
Summer Internship Project on- “A Study on the effective promotional strategy
influencing customer for the products.” in partial fulfillment of the requirements for
the course of M.Com (F/M/H) under my guidance.
The report has been checked for the plagrisim and is acceptable
Ashwin Kukreja
Marketing Manager
Date :…
ACKNOWLEDGEMENT
Preparing a project of this nature is an arduous task and I was fortunate enough
to get support from Big number of people to whom I shall always remain
grateful.
I would like to record my gratitude to “BIG BAZAAR, DELHI” for the
allowing me to understand this project. I take this opportunity to thanks for
providing me an opportunity to work for “BIG BAZAAR, (DELHI)”.
I am also desirous of placing on record profound indebtedness to Dr. GEETA
MISHRA (Assistant Professor) of AMITY COLLEGE OF COMMERCE AND
FINANCE for the valuable advice, guidance, precious time and support that s he
offered.
I would be failing in my duty if do not acknowledge the gratitude to Dir.
SUJATA KHANDAI (Director) of AMITY COLLEGE OF COMMERCE
AND FINANCE who motivated us a lot in carrying out this project.
Last but not least, I like to thanks all the respondents for their precious time &
relevant information and experience, as and when required without which this
project would not have been possible.
YASHPAL SAINI
EXECUTIVE SUMMARY
Indian retail region is seeing maybe the most hot Marketing works out, things being what they
are. The associations are fighting o win the hearts of consumers who is 'God' said by the
business financial backers. There is reliably a 'first mover advantage' in an approaching region.
Here, that advantage goes to "Big BAZAAR". It has accomplished many changes in buying
affinities for people. It has made associations, which gives everything under one roof at low
rates, or somewhere around there it claims! In this assignment,& we have considered its
exhibiting philosophies and uncommon activities.
The errand named 'A Study on the convincing restricted time technique impacts customer for the
consequence of “Big Bazaar” helps us with understanding the effect of unique approach which is
responsible for attacting consumers towards Big Bazaar. This assessment is valuable to high
level out organization to chip away at the current restricted time strategy of “BIG BAZAAR”.
The errand was finished by the method for Marketing Research. The well solid targets were set
for the assessment. To meet the objections fundamental assessment was embraced. The data
collection approach embraced was test examination and study . The target respondents were the
visitors of “BIG BAZAAR”, with the model size of 50 for the examination of arrangements the
leaders of the association. Tables and outlines were used to make a translation of responses into
huge information to exploit the accumulated data. Taking into account those the enlistments have
been drawn with peer solid data.
INDEX
Chapter TOPIC PAGE
No. No.
ACKNOWLEDGEMENT I
EXECUTIVE SUMMARY II
1 INTRODUCTION
1.1 INRODUCTION OF BIG-BAZAAR
1.2 LITERATURE REVIEW
1.3 COMPANY PROFILE
2 RESEARCH METHODOLOGY
2.1 RESEARCH METHODOLOGY
2.2 RESEARCH OBJECTIVES
2.3 DATA COLLECTIONS METHODS
2.4 SAMPLING METHOD
2.5 INDUSTRY ANALYSIS
3 FINDING
4 SUGGESTION
5 LIMITATION
6 CONCLUSION
7 BIBLIOGRAPHY
ANNEXURE
CHAPTER -1
INTRODUCTION
[1.1] INTRODUCTION TO THE TOPIC:
Indian culture and can get essentially the entire use canister of the Indian
through “6 million square feet of retail space”, has in excess of 332 stores
various others.
“Pantaloons Retail forayed into present day retail in 1997” with the beginning of plan corporate
store, Pantaloons in Kolkata. “In 2001, it dispatched Big Bazaar, a hypermarket chain that joins
the look and feel of Indian Bazaars”, with parts of current retail, like choice, solace and neatness.
“Food Bazaar, food Central, a first of its sort steady retail plaza” arranged in the center of huge
Indian metropolitan regions, followed this. A part of its various associations join, Collection I
(home improvement things), E-Zone (buyer contraptions), Depot (books, music, presents and
fixed), All (style clothing for Bigr size individuals), Shoe Factory (footwear) and Blue Sky (plan
decoration). It has actually dispatched its retailing experience, futurebazaar.com."
Future Group
Future Capital Holdings, the social affair's money related arm, revolves around asset the
chiefs and buyer finance. It administers two land theory saves (Horizon and Kshitij) and
client related private worth store, Indecision. It similarly plans to get into security, client
credit and other purchaser related financial things and organizations soon.
Future Group's vision is to, "Pass on Everything, Everywhere, Every an optimal chance
to every Indian consumer in the most useful manner." One of the fundamental
convictions at Future Group is, 'Indian's' and its corporate way of thinking is - Rewrite
rules, Retain regards.
Urban communities where stores are found are, Agra, Ahmadabad, Allahabad,
Big Bazaar isn't just one more hypermarket. It considers each need of customer's
family. Where “Big Bazaar” hits over maximum stores is its motivating force for cash
proposal for “the Indian consumers”. At Big Bazaar, customer will get the best things at
the best expenses - that is what Big Bazaar guarantee. With the continually extending
bunch of private imprints, it has opened the entrances into the universe of plan and
general item including home beautifications, utensils, ceramic, cutlery, sports stock and
significantly more at costs that will astonish customer. Big Bazaar expects to add
impressively more to complete customers shopping experience."
Chronology
2001
2002
2005
2007
• Store No. 50 of big bazaar was introduced in Kanpur.
• Big Bazaar partners with Futurebazaar.com to open India's most
eminent shopping portal
2008
• Big Bazaar turns into the quickest developing hypermarket design on the
planet with therecord of its 102st store inside 8 years of dispatch
2010
[1.2] LITERATURE
REVIEW
imparting, conveying, and trading offering that have an incentive for clients,
Promotion Strategy:
PROMOTION MIX:
The mix of customary publicizing, individual selling, deals advancement, advertising, online
media, and internet business used to advance an item is known as the special blend.
Each firm makes an extraordinary limited time mix for every item.
• Traditional Advertising: Any paid type of non-individual advancement by a
distinguished support that is conveyed through customary media channels.
• Social Media: The utilization of web-based media stages like Facebook, Twitter,
Pinterest, Instagram, and different online journals to create "buzz" about an item or
RETAIL MARKETING
Retail is the proposal of work and items from associations to an end customer (called a
customer). Retail exhibiting is the collaboration by which retailers advance care and
premium of their work and items with a ultimate objective to make bargains from their
customers. There are a wide scope of approaches and techniques retailers can use to
grandstand their work and items.
Retail marketing primarily undertakes following activities:
(Product, Price, Place, Promotion) and explains the Big Bazaar marketing
strategy.
Product:
“The item in the showcasing blend of Big Bazaar can be characterized into the accompanying
classifications – Apparels, Food, Farm Produce, domestic Personal range and Chill Station.
Clothes ordinarily include denims and T shirts, textures and cut pieces, relaxed attire, party
clothing, ethnics wear, extras, under pieces of clothing, dress materials, sarees and the
preferences.” Big Bazaar offers food which contains prepared to eats, prepared to cook bundles,
flavors, chilled beverages, tea and espresso and so on Homestead items incorporate vegetables,
natural products, dairy items and imported natural products/vegetables and extravagance organic
products. Chill stations are at Big Bazaar offering soda pops, bundles squeezes, milk a lot items,
frozen food sources and frozen yogurts. Home and individual consideration incorporate
cleansers, cleansers, creams, antiperspirants, plastic items and ceramics.
Other than this Big Bazaar likewise offers Electronics, Fashion and Jeweler things and Kids and
Child items.
Price:
Big Bazaar has consistently to find some kind of harmony among benefit and worth
estimating of its items. Since significant objective crowds for Big Bazaar involves
working class homemakers, an incentive for cash and cutthroat estimating is the
technique embraced. This related to numerous offers, deals, uncommon limits, and
Place:
Big Bazaar's system of effectively distinguishing regions which have high expected turn of
events and developing buying power and puts resources into land for the launch of their retail
locations. These are typically regions high in populace and traffic development. Their Express
organization has a space of around 15-18000 square feet; their grocery stores generally have a
space of 40-45000 square feet while the super places have up to 1 lakh square feet. Big Bazaar at
present has 100+ stores spread across 34 urban areas.
Promotion:
Big Bazaar is known for advancing its items in exceptionally appealing, simple to
recall ways utilizing critical zingers. For underneath the line advancement, they offer
limits and coupons alongside unconditional promises and a few trade offers. The line
advancement Big Bazaar run publicizing endeavors radio and television while
Big Bazaar is a series of supermarket in India. “As of June 2, 2012 there are 214
stores across 98 cities and towns in India covering around 16 million sq. Of retail
History:
“Big Bazaar was dispatched on September, 2001 with the launch of its initial four stores
in Calcutta, Indore, Bangalore and Hyderabad in 22 days. Inside a range of ten years,
there are currently 162 Big Bazaar stores in 98 urban regions and cities across India.
Big Bazaar was begun by Kishore Biyani, the gathering CEO and Managing Director of
pantaloons Retail India. However Big Bazaar 0was dispatched simply as a style design
including attire, beauty care products, frill and general product, throughout the long run
“Big Bazaar” has evolved a broad range of products and administration offering under
their corporate store. The current organizations incorporate Big Bazaar, Food Bazaar,
Electronic Bazaar and Furniture Bazaar. The incentive behind this entire retail design
was from Caravan stores, neighborhood stores in T. Nagar, Chennai the stores are
tweaked to give the vibe of mantis and suppers while offering the advanced retail
includes like Quality, decision and accommodation.
On effective finish of ten years UN India retail industry, in 2011, Big Bazaar has
launched a new logo with different slogan: 'Naye India ka Bazaar', supplanting the
previous one: 'issay sastaa aurr achaa kahi nahi”.
Lines of Business of the Above Store
• Crockery
• Food
• Fashion
• Home Solution
• General Business
• Entertainment
• Footwear
• Electronics
• Books and Music
• Children Accessories
Operation:
“Most Big Bazaar stores are staggered and are situated in independent structure in downtown
areas just as inside shopping centers. These stores offer more than 200,000 US in a wide scope
of classifications drove by style and food items. Food Bazaar, a general store design was
consolidated inside Big Bazaar is spread across around 50,000 sq. feet of retail space and
humble communities measure around 30,000 sq. feet. Big Bazaar has the office to buy items
online through its authority page, and offer free transportation on some segemts of there
products.
Mission& Values:
Mission Values
• Customer and partners • Leadership
will be served exclusively • Respect & humble
by making and executing
future content in the
utilization space
prompting financial turn
of events.
⦁ In advancing conveyance • Openness
designs, making retail realty, • Nurturing relationship
making utilization moderate
for all client fragments for
classes and for masses.
• Launch Indian brands • Simplicity & positivity
with certainty and start
aspiration.
• Our uplifting • Adaptability
perspective, • Flow
earnestness, lowliness
and joined assurance
main impetus to make
us effective.
Chapter-2
Research Methodology
Research Methodology
“Since there is the examination on Retail areas”, first the profound scrutiny of the place is being
led about its management group its design the quatiety of, offices which everything brands does
the store has, who are its providers about its stockrooms.”
“on the light of the point the goals were fixed and to show up the result on goals a bunch of 50
surveys were planned of 26 inquiries and reaction is assembled from those “consumers”,who
are coming to the store. In particulars assortment Random Convenient examining technique was
taken on. For this task the space of examination is DELHI.”
• RESEARCH OBJEVTIVE
To know the connection between limited time system and purchasing choice.
Crucial/tough information were used for all in the investigation& All together the arranged polls
were ready and the review was attempted. Input for the overview has been taken by posing
inquiries and perception has additionally done to accumulate essential data.
There is additionally a utilization of optional information, gathered from the different diaries,
websites, books and from Store supervisor
company website
Area of research Delhi
Research approach Survey method
Sampling Method
“since the examination and investigation is limited to Retail area, every one of the departments
of “Big Bazaar”& the respondents were found at the showroom simply so as per the comfort
haphazardly they are being picked so inspecting technique is utilized in this investigation is
Random Convenient Sampling.”
Sampling
INDUSTRY ANALYSIS
The “HperMarket” line was demonstrated in India by “Pantaloons Retail (India) LTD”. It was
2001. The essential venture/outlet introduced in “kolkatta & was followed by other storess in
Hyderabad”, in a restricted ability to center 22 days. These stores offered over Rs 43 crore to the
association's “Turnover and over Rs3.89crore” to the “PBIDIT” in the essential year itself. In
2006-2007 extra Indians discovered the advantage of the shopingg in “BIGBAZAAR”.”. While
Big Bazaar continued reaching out in the tremendous metropolitan networks it furthermore
tapped uses potential in more unobtrusive metropolitan networks like “Kanpur, Agra, Panipat,
Coimbatore,& Surat”, By May 2008, there were 89 Big Bazaars spread across various
metropolitan regions and towns the country over."
"Joo bazaar main miltaa voh sabb yehan miltah hain" is the poster in which Rakesh Biyani
Director “Pantaloon Retail (India) LTD” portrays “Big Bazaaar”. The “Baazar” is a word which
oftenly used for market or business focus. Wherever you need any of us need anything the most
un-complex way to deal with get it is to go to the market. Big Bazaar tends to a space where a
consumer can search for any everythinh he/she needs for which he/ would regularly visit a
Bazaar or the business areas."
SWOT ANALYSIS
Strength
Weakness:
“Big Bazaaar” is not that famous or known globally and restricted to the Indian market
only.
Opportunity:
Increasing mall culture in India.
Threats:
Big-Bazaar
Promotional Strategies
“An association structure comprises of exercises”, for example, task allotment, coordination and
oversight, which are united to the achievement of its associated points. Which is further be
investigated as the feedback or review frame or through which people see their association and
its current circumstance.
An association can be structure from numerous points of view, contingent upon their goal. The
construction of an association will decide the modes where it works and performs.
FINDINGS
⦁ “Most of the clients purchase their necessity in Big Bazaar based on Weekly and month to
month premise. Clients understood that Big Bazaar and d-shop stores give subjective
items/administration with sensible cost.”
⦁ At present time Big Bazaar give various sorts of item collections to the clients.
⦁ Big Bazaar generally oversees focus pay bundle people who need emotional thing with
reasonable cost.
⦁ There are more than 55 significant business sectors in different urban cities of India; it
has all the earmarks of being that there is an Big improvement of colossal Bazaar lying as
customer's advantage is extending for Big Bazaar.
⦁ “the clients are given reaction for most impressive promotion is “Big-Bazaar”, We can
likewise decipher that the Big Bazaar correlation is all the more influential individuals draw in
with ad like T.V., Hoarding, paper, is long away piece of buying by promotion.”
SUGGESTIONS
Big market ought to give huge parking spot to its clients with the target that they can
undoubtedly leave their vehicles.
The Structure should be changed a bit during weekends as hefty group comes in to Big
Bazaar during those days. .
Big market should keep offers in standard stretches so that there should not be a
somewhat long opening, since offer is the most affecting variable which is obligated for
customer purchase decision.
They additionally focus on TV ad they should show advertisements and limited time
offers in a normal stretch in dialects like Hindi English.
Hoarding ought to be put uncovered region.
LIMITATIONS
The time oblige was a restricting variable, as additional time was needed to
complete examination on different parts of the point.
The result and investigation dependent on the client overview strategy and little
example size has taken just 120.
CONCLUSION
“Big Bazaar” is a huge shopping complex for the current customers. It is the place where
customers find grouping of things at a reasonable expense. Big Bazaar has a respectable
remaining of itself watching out. It has arranged itself in the market as a restricted store. It
holds a huge customer base. The majority of customers have a spot with average family.
The youthful age moreover appreciates shopping and moving around “Big Bazaar”. Volume
bargains reliably happen in “Big Bazaar”.
“Big Bazaar” is a hypermarket as it gives various kinds of product like garments, staple,
fixed, food things, electric products &precious stone setters, porcelain, excellent things,
which a consumer need to settle himself. It fights with all the distinguishing strength stores
of different things which give stock at a restricted rate all reliably. It holds a gigantic
customer base and it showed up from the examination that the customers are extremely
content with Big Bazaar. As of now there are 34 “Big Bazaar” in different metropolitan
networks of India, it seems, by all accounts, to be that there is a tremendous improvement
of Big Bazaar lying as customer's advantage; growing for “Big Bazaar.” It has emerged as a
middle reason behind shopping uncommonly for common people.
Some different kinds of products starting from a young ones food to pizzas wide reach is
available under one roof. In Delhi it is the common people who generally advance from Big
Bazaar. Undoubtedly,. “People visit Big Bazaar to do shopping just as visit for trip reason as
it gives an astoundingly good climate to its customers. As people go to retail outlets, they
basically will overall move around Big Bazaar whether or not it is for shopping reason or
for outing reason. Staple, garments and food things are the things which are mentioned
most by the customers of Delhi in Big Bazaar”. The critical disadvantage of Big Bazaar is
that it needs giving adequate parking space to their customers. This may weaken the
customers to come to Big Bazaar and shop as they face inconvenience in leaving their
vehicles. Notwithstanding the way that a couple of customers say that they don't feel issue
in leaving their vehicle, it is a consequence of the “parking space” available to them by the
retail plaza.
BIBLIOGRAPHY
Websites
• /www.bigbazaar.co.in
• ://www.pantaloonretail.in/businesses/big-bazaar.html