Mahakavi Devkota Campus

Internal Test – 2078

Level: B.B.A 2nd Semster
Subject: Human Resource Management (MGT - 202)
Candidates are required to give their answer in their own words as far as practicable. The
figures in the margin indicate full marks.
Group "A"
Brief Answer Questions: [1 * 5 = 5]
1. Define human resource management.
2. What is human resource planning.
3. Define Task and Position.
4. Specify the three techniques of job analysis.
5. What are the objectives of training?
6. List some of the contemporary HR issue.

Group "B"
Short Answer Questions: [3 * 5 = 15]
7. HRM subject is easy to understand in the classroom but difficult to apply in real life
situation. Do you agree or disagree? Why? Give your logic.
8. In what ways recruitment are different from selection. Selection is the mechanism that
determines the overall quality of an organization's human resources. In the light of this
statement discuss briefly the selection process that you would adopt for the selection of
managerial staff in a bank.
9. "Employee training plays a critical role in upgrading levels of skills, knowledge and
abilities of employees thereby helping an organization to accomplish a competitive edge
in today's work environment". In the light of this statement discuss briefly various
training methods.

Group "C"
Comprehensive Questions [10]
One of the leading restaurants located in New Baneshore, Kathmandu (established in the
year1999) hired ten staffers initially at different levels for the operations. The restaurant was
catering local customers and from various other places.

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It is highly considered as providing fast services and gained a good market reputation in
maintaining its quality of food items such as Nepalese, Indian, Chinese, Thai, Italian and
Continental. The restaurant targeted businessman of various backgrounds, middle- and upper-
class customers.

It was then felt few years back that the inflow of the customers had increased tremendously. This
restaurant with spacious parking and customer oriented was operating with higher profits, high
staffers engagement level which led to greater satisfaction among the customers.

With the objective of doing business more aggressively in fast growing restaurant business,
proprietor Anil Ojha decided to establish another restaurant at Jawalakhel and manage the new
business venture on his own, with the same brand name.

He also decided to hire fifteen new staffers for the new unit. While recruiting and selecting the
employees, Anil did not work hard to attract competent and right number of applicants.

Even though the staffers were recruited from various backgrounds, adequate knowledge skills of
the business were not seen in them. Out of the new recruited employees, only manager was
selected with formal selection procedures, who would handle the overall business and
management of the restaurant.

Significant investment in the business was made to promote the new restaurant. Brief staff
training of three days was conducted by Anil explaining the importance of new branch of
Jawalakhel and the role of it would make it providing services and maximizing profits.

During the first month of the year, Anil was Happy to know that the business was running well.
But slowly their manager received frequent customer complaints on service delivery and in
maintaining quality of food. Simultaneously home delivery and order were not taken
appropriately. There was dissatisfaction among the staff too. In several circumstances’ high
turnover of staff and absenteeism was noticed, which hampered the operations. Manager did not
inform Anil on such critical events causing the deteriorations of services and overall failure of
management.

After months of such dire situation experienced by the business, Anil was responded by one of
the valued customers about the need of an urgent improvement.

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Questions:

a) What are the major problems reflected in the case?

b) What is the major reason for high turnover and absenteeism among the workers?
c) Do you think Anil should recruit more skilled workers to render a better service to the
customers? Justify your answer.
d) What would you do to improve Jawalakhel branch if you were the manager?