1. Which of the following statements best describes the definition of HRM?

• Human resource (HR) management is designing management systems to ensure

the effectively and efficiently within the organization;
• Human resource (HR) management is designing management systems to ensure
that recruitment and selection process and via this to accomplish organizational
goals;
• Human resource (HR) management is designing management systems to ensure
equal employment opportunity and legal compliance
• Human resource (HR) management is designing management systems to ensure
that the resources are used effectively and efficiently to accomplish organizational
goals;
√ Human resource (HR) management is designing management systems to ensure
that human talent is used effectively and efficiently to accomplish organizational
goals

2. What is HR management
• Part of Change Management
• an ongoing process within an organization that affects company's strategy
• Human capital of organization that helps acceleration in sales
√ The process of analysing and managing an organisation’s human resource needs
to ensure satisfaction of its strategic objectives
• Never end process

3. Whom does Human relation approach refer to?

(a) Worker, who should be given humanly treatment at work.
(b) Mutual cooperation between employer and employee in solving the common
problems.
+ Integration of people into a work situation that motivates them to work together to
achieve productivity and also economic, psychological and social satisfaction.
(d) None of the above.

4. Brain who interested in gathering ...

+ planning
B) welcoming
C) downsizing
D) recruitment

5. Career development is best defined as a:

Formal, organized, ongoing effort to develop people skills.
6. What is Career Development?
A lifelong series of activities (such as workshops) that contributes to a
personʹs career exploration, establishment, success, and fulfillment.

7. Which of the following tools can help Strategic HR professional to translate

the company’s strategic goals into human resource management policies and
activities:

Strategy map
8. When an appraiser rates employees based on items on a continuum with the
points reflecting actual behaviors on a given job, this type of evaluation is
called
________.

+ BARS
B) critical incident
C) graphic rating scale
D) group order ranking
E) assessment center evaluation

9. Total rewards refers to:

• contractual pay methods or fringe benefits to employees
• payroll costs
• cash payments only
• certain forms of pay and rewards to employees
√ all forms of pay or other compensation provided to employees

______are personal satisfactions which derive from the nature of the job or from the
more general working environment. They take the form of self-actualization
• Extrinsic Motivation
• Both intrinsic and extrinsic rewards
• Extrinsic Rewards
• Intrinsic Motivation
√ Intrinsic Rewards

3. The following factors determine compensation level of employees EXCEPT:

• success of company
• responsibility
• performance
√ employee satisfaction
• competency

4. Behaviorally anchored rating scales, behavioral observation scales and behavioral

expectation scales are the categories of ____________ method
• individual methods
• Narrative
• Comparative
√ behavioral methods
• Category rating
5. ______assume a more tangible and material form. They cover a variety of fringe
benefits including health schemes, pension entitlements, welfare facilities and car
allowances
• Both intrinsic and extrinsic rewards
• Extrinsic Motivation
• Intrinsic Rewards
√ Extrinsic Rewards
• Intrinsic Motivation

6. Reward can be defined in two ways as:

• Internal and External Rewards
• there is no types of reward
• More and less
√ intrinsic and extrinsic rewards
• Before and After accomplishment Rewards

7. Which of the following statements is true about Pay and job relations:
• Pay is related to job on the basis of internal job worth
• The main technique used to establish internal job worth is job evaluation
• Pay is related to job on the basis of external job worth
√ all of them
• the pay attached to a given job will be associated with the worth of the job relative
to others within the same organization and relative to jobs in the outside labor market

8. According to Hay consulting method which of the following might be used as the
compensable factors of:
• skill, effort, problem solving, and working conditions
• effort, responsibility, authority, and working conditions
• knowledge, problem solving, responsibility, and working conditions
√ responsibility, skill, effort, and working conditions
• know-how, problem solving, accountability, and working conditions

9. Any indirect financial payments given to employees are known as:

• stock options
• perquisites
• financial incentives
√ employee benefits
• commissions

10. The following are elements in a manager’s compensation package EXCEPT:

• salary
• long-term incentives
• short-term incentives
√ commission
• benefits

11. An example of ________ is when current employees are given preference when
a position opens in their organization.
Internal recruiting

12. What is used to help determine why employees are leaving their jobs?
Exit Interviews

13. The forecasting of human resource needs and the projected matching of
individuals with expected job vacancies. 
Human Resource Planning

14. A method of directing, instructing, and training a person or group of people with
the aim to achieve some goal or develop specific skills
Coaching

15. Off the job training method….

Internet access

16. The method that makes jobs more rewarding or satisfying by adding more
meaningful tasks is known as
• job enlargement.
√ job enrichment.
• job rotation.
• industrial democracy.
• co – determination
17. A list of the knowledge, skills and abilities needed to perform a particular job is
known as:
• the human requirements.
• a position analysis.
√ a job specification.
• a job description.
• the job standards.
 18. A list of a job’s duties, responsibilities, reporting relationships, and working
conditions is known as
• a job specification.
• a position analysis.
• a job analysis questionnaire
√ a job description
. • the job standards.
19. Manual or computerized records summarizing employeesʹ education,
experience, interests, skills, etc, which are used to identify internal candidates
eligible for transfer or promotion, are known as:
√ skills inventories.
• Markov analyses.
• replacement charts.
• staffing tables.
• job descriptions.

Job analyses- observation, interview, survey

20. What is the purpose of recommendation letter

Background check

21. A management training technique that involves moving a trainee from

department to department in order to broaden his/her experience and identify
strong and weak points is called:

job rotation

22. Steps of hiring process:

√ Recruiting, selection, orientation

23. What is job enlargement?

It involves adding challenges or new responsibilities to employees' current
jobs.
24. When would an applicant be rejected during the process?
At any step in the procedure

25. How many processes have before interview?

Selection
 26. What is upward performance appraisal process?
Cavab: external review

27. Moving (transferring) employees from one job to another

Cavab: job rotation
28. The knowledge, education, training, skills, and expertise of a firm's workers
are
known as
a.production capital
b. physical capital
c. management's philosophy
d. cultural diversity
+ human capital

29. What is external recruitment?

When the job vacancy is advertised both within and without the organization -
anyone can apply.

30. Where you can find out information about each employee education?
HR employee system

31. Bryan, who works in the human resource department, is interested in

gathering data on the projected number of resignations and retirements over
the next 10 years. He is most likely performing which of the following
activities?
Human resource planning

32. Which of the following are considered groups of human resource

management activities?
Placing, Developing, Evaluating, Planning HR, Attracting HR
All of them

32. What are the factors responsible for the growth of human resource
management?

A. Development of scientific management and awakened sense of social responsibility.

B. The problem of how the available human resource could effectively minimize the cost and
 maximize the production.

+ Technical factors, awakening amongst workers, attitude of the government, cultural and social
system.

D. All the above.

33. Pizza Deluxe University is an in-house center and education facility that offers
broad-based learning opportunities for employees. Pizza Deluxe University
would be considered a(n):
+ Corporate university
 Learning community
 Orientation center
 On the job training center
 Assessment center

34. Lewis is a sales representative for his company. He is attending a company

training program about the types of expenses that are considered legal
deductions for tax purposes and how to distinguish between personal
expenses and business expenses. Lewis is attending training to improve his
________ skills.
A) Problem solving
+ Ethical
B) Interpersonal

35. Arbitration means ending an impasse by ____.

A) assisting the principals in reaching an agreement

B) studying the issue in a dispute
C) making a public recommendation
+ giving a third-party the power to determine and dictate the settlement terms

36. Kyle has been hired by a staffing agency and put to work at Columbus
Enterprises as a data analyst. After 90 days, Kyle will learn if he will be hired
as a permanent employee. Which of the following terms best describes this
recruiting method?
+ evaluation orientation,
 offshoring,
 temprorary hiring,
 aplicant driving selection,
 outsourcing
 37. Which of the following is not true about strategy?

A. It involves matching its capabilities with the opportunities in the

marketplace to accomplish its objective.

+ It has a short-term focus.

C. It can be implemented through price competition or product differentiation.

D. It involves the use of strategic cost management.

38. Employees who report unethical corporate behavior are primarily known as
Whistleblowers

39. _______ is defined as total depletion physical and mental resources which
caused by excessive striving to reach an unrealistic work-related goal
Burnout

40. Which of the following refers to fair outcomes

+ Distributive justice
 Procedural justice
 Interactional justice
 Nominal justice
 Process justice

41. Extrinsic rewards:

Payoff a person receives from others for performing a particular task

42. The main form of extrinsic reward is:

• none of them
• Education
• motivation
√ pay
• all of them
 43. Identifying security and other corporate risks is known as:
+ Enterprise risk management
 Performance assessment
 Supply chain management
 Worker risk assessment

44. Which of the following is the content theory of motivation?

Hierarchy of Needs

45. Strategic HRM differs from HRM because:

HR will contribute to business strategies.
SHRM is an overall approach that provides guidance on how key issues of
HRM can be dealt with strategically to achieve corporate goals

46. Which of the following is part of the “Collection of information” step in Job
Analysis?
Determine sources of job data

47. All of the following are questions relevant to human resource planning
EXCEPT:
“What was the volume of business over the past five years?”

48. Rock Bottom, Inc. (RBI) has a relatively high turnover rate among its new
employees. Recently, the human resource department conducted a series of
interviews with employees who were choosing to leave RBI after a short
period of time. It was concluded that unmet expectations were the primary
reason these people were leaving so soon. RBI can begin to solve this
problem by emphasizing:

a) Better training and development

+ The use of realistic job previews
c) External recruiting
d) Affirmative action
e) Employment-at-will
 49. _____ requires the applicant to play the role of a manager who must decide
how to respond to ten memos in his or her in-basket within a two-hour period.
In-basket simulation

50. Which of the following indicates an understanding of the skills employees

hold and how to best use those skills for the success of the organization?
Talent management

51. One of the most dangerous performance evaluation errors is which places an
employee into a class or category based on one or a few traits or
characteristics :
Leniency Sterotyping
52. Involves using statistical techniques, algorithms, and problem-solving to
identify relationships among data for the purpose of solving particular
problems.
Data analytics

53. In the next few years, almost all the new jobs added in the United States will
be in goods-producing industries.
FALSE

54. As baby boomers retire from the workforce, there will be more people
entering the labor pool than leaving it.
FALSE

55. Tools such as Twitter, Facebook, and LinkedIn that can be used to recruit
new employees are known as:
Social media

56. Attracting and orienting new employees, effective compensation system, and
effective work environment are examples of:
Activities of Human Resource Department
 57. The goals set by Human Resources to assist employees to achieve personal
goals that will enhance their contribution to the organization are called:
Employee objectives

58. External environment directly or indirect influences HR management through:

• increasing empowerment
• organizational culture
• decreasing work force diversity
√ labor market conditions
• organizational climate

59. “Process of analyzing and forecasting needs for human resource in an

enterprise.” Is called
• Performance management
• HR Evaluation
• HR Audit
√ HR Planning
• HR Control

60. What is strategic HR?

Strategic HR views organization at the Macro level.

61. The process of analyzing and managing an organization human resouce

needs to ensure satisfaction of a strategic objective
Human capital of organization that helps acceleration in sales
An ongoing within an organization that affects company strategy
Never end process
Part of change management

Human Capital

62. Which of the following is non- financial compensation?

Benefit
63. Which of the following is not about subordination?
Coaching, Training
64. Which of the following is about subordination?
Discipline
65. Which of the following is about labor safety legislation act?
Safety of employees, health of employees (occupational safe and health)
Bu sualda all of them variant düzgün deyil. Orda bəzi variantlar çaşdırıcı ola
bilər məsələn xalqın təhlükəsizliyi, set employed təhlükəsizliyi, ictimai
yerlərdə və ya ictimai işçilərin təhlükəsizliyi

66. In the hiring process, generating a pool of qualified candidates for a job
constitutes the ________ phase

Recruitment

Job orientation nədi- yaxşı ilkin təsurat, reduce employees fairs, reducing
turnover welcoming etc hansı orientationa aid deyil

Indi öyrənib gələcəydə eləmək strategic –development

Sadəcə öyrənir- training

67. Which of the following is true about work and employee relations?
 Job works
 external factors
 internal factors
+ all of them

68. What is enterprise risk management?

Managing and preventing all of the corporational risks and all available safety risks

69. What is involvement, placing, rewarding, making better working condition etc
of employees?
Activities of Human Resource Department ( fəaliyyətlər)
 70. Which of the following is about Activities of HR ?

 Attract
 Develop
 Compensation
+ All of them

71. Which of the following is activities is not about HRM?

 Motivation
 Developing
 Health and safety employees
 Compensation of employees
+ Scheduling (Tabulating)

72. Which of the following is about all directing function of HR

Managerial Function

73. Which of the following is about human relations?

Improving productivity

74. Which of the following is about Strategy HR Analyses?

 Workforce (employee) analyses

+ All of them
 Personal trainings
 Optimizing workforce
 Making strategic plans

75. What is the practice of moving employees between different tasks to promote
experience and variety

• Job sharing
• Promotion
• None of the above
√ Job rotation
• Task identity

76. Which of the following step is about collecting of information

Determine sources of job data

77. Which of the following order is true?

Preparation of job analyses, collection of information, using of information

78. Case question. Əgər case işçilərin sayı, biliyi bacarığı yəni sual tipli bütün
məqamların açılışı
HR Planning (and recruiting)

79. Which of the following is about Hiring, choosing determining employees

Recruitment

80. Which of the following is not about external recruiting?

 Outsorcing
 State employment services
 Referral and recommendation
+ Employee resource chart

81. Which of the following questions can not be asked during interview?
İnsanların dini inanclarına, ailə məsələlrinə və irqi discriminationa aid suallar vermək

82. Which of the following is checking employee recommendation method?

Social Network

Which of the following is checking employee recommendation method?

Social Network
 83. A training method that implies learning knowledge and skills by performing is
known as:
On-the-job training
84. Which of the following is about on the job training
Coaching, Training, Mentoring

85. A developmentally oriented relationship between senior and junior colleagues

or peers that involves advising, role modeling, sharing contacts, and giving
general support is called

Mentoring

Support and help new employees

86. What is called gathering all the information about employees skills,
education,carrer steps, path, position etc

Employee Information System

87. What is promotion

Giving new opportunities, responsibilities, assignments and challenges to employees

88. What is the result of the internal recruitment?

Promotion whithin (ingredining)

Variantlarda selection var amma düzgün götürməyiblər

89. The implementation of a ________ process offers a well-rounded picture of

an employee's performance
 self-review

 peer review

 subordinate review

+ 360° feedback
The approach to evaluation that uses feedback from those who have daily contact
with an employee (everyone from mailroom personnel to customers to bosses to
peers) is termed ________.

A) critical incidents
+ 360-degree evaluation
C) assessment center
D) multiperson comparisons
E) downward evaluation

90. The process of observing and evaluating an employee's performance,

recording the assessment, and providing feedback to the employee is referred
to as:
Performance appraisal

91. Which of the following has a positive effect to employees and employers
relationship

Employee relations

Cavablarda improving employee var amma düz deyil

92. Case Study. Ford managers avto workers make a negotiation Labour
agreement

Collective bargaining

93. Which official act has the authority to ensure occupational safety standards for
employees

Occupational health and safety act

94. Which of the following is about respect of employee relations, express

constructive and positive opinions etc

Citizenship

95. what is the level of supervisor for protection safety of employees?

Conducting regular safety inspection

96. What is planning?
1) External staffing
2) “Process of analyzing and forecasting needs for human resource in an
enterprise.”

1) According to HR business partner model HR specialist must fulfil following roles:

Management of strategic HR, Firm infrastructure, Employee contribution, Transformation
and change.

2) Which of the following tools can help strategic hr professionals to translate company´s
strategic goals into hr policies and strategies
HR digital dashboard, HR scorecard, HR strategy map

3) The knowledge skills abilities education training expertise of firm´s employees is known as:
Human Capital

4)What is job enlargement?

Expanding the number of related tasks on job to widen range of employees´ skills

4) Job specification is:

Human factor is more underlined
Required specific mental and physical abilities.

5)Determining uses of job analysis information is a part of one of the following steps in:
Job analysis
Preparation for job analysis
Collection of job analysis information
Use of job analysis information

5) Job description is:

Is recognised list of functions, tasks, accountabilities, working conditions, competencies for
particular occupation

6)Purpose of skills inventory:

In order to plan and identify people for transfer and promotion

7)What is telecommuting?
Doing work without going to office

8) Narmin has been given assignment of determining how many new tellers her bank will
need to hire over next five years:
All variants relevant
9) By training employees on how to be better listeners organization attempts to improve
which skills of employees?
Interpersonal

10)Informal training involves:

Employees helping each other out at the workplace in unplanned and unstructured
environment

11)Aida has been hired by staffing agency and put to work as data analyst. After 90 days she
will learn if she will be hired as a permanent employee, which of the following describes this
recruiting method?

Evaluation of orientation

12)What is orientation/onboarding/induction and what is involved in orientation program?

Informing new employees about job expectations and is indented to reduce employees
stress

13) Which of the following off-the-job training:

Internet courses

14)Which of the following help managers learn a skills needed to be more successful in
future:
Development

15)After the training if you are reviewing how well training programs met it objectives, what
activities it involves?
Evaluation

16)As part of training assessment Alice reviewing a firm´s organization mission, short and
long term goals, business environment. What is she doing

She conducts organizational analysis

17)Leyla is working through instrument which will help her identify her occupational
interest. What is Leyla doing, which tool does she use?
Interests inventory

18)Career development is best defined:

Is organized and ongoing effort to develop employee´s skills

19)Glass ceiling is:

Informal barrier that prevents minorities and women from advancing their career within
firms

20)Career development through job rotation is similar to training technique:

Cross functional team training
21) What is employees objectives
Goals set by HR to assist employees to achieve personal goals and it helps their contribution
to organization

22)What are the aims of strategic HR management?

Tries for people´s practices, objectives will combined and geared towards achievement of
organizational goals.

23)The factors responsible for growth of HRM:

Technical, awareness among workers, attitude of government, cultural and societal systems

24)Strategy of HRM:
Making long-term and short term planning, planning the optimum level of manpower,
introducing training program for employees. Workforce analysis

25) Job rotation:

Moving from one job to another to provide more variety to learn new skills

26)Which label act establishing mandatory health and safety standards in organizations?
Occupational safety and health act

27)What is the primary role of supervisors in improving employees safety

Conducting regular safety inspections

28)Creating customised resume?

Creating resume and customise it to given vacancy

29)Attracting and orienting new employees, effective compensations system, and effective
work environment are exampley of:
Activities of HR epartment

30) Directing is one of the important functions of HRM, and which function directing is goes
under:
Managerial

31)The goals set by HR to assist employees to achieve personal goals that will enhance their
contribution to the organization are called:
Employee objectives

32)What is arbitrations?
Giving third party the power to determine and dictate the settlement to the questions.

33)Forms of motivation:
Promotion, good performance management system, good employee relationship,
acknowledge your contribution to firm.

34)Which of the following is a content theory of motivation?

Hierarchy of needs

35)Strategic HRM differs from HRM because:

HR will contribute to business strategies

36)Whom does Human relation approach refer to?

Integration of people into a work situation that motivates them to work together to achieve
productivity and also economic, psychological, social satisfaction

37)Which of the following is part of the “Collection of information” step in Job Analysis?
Determine sources of job data

38)All of the following are questions relevant to human resource planning except:
What was the volume of business over the past five years.

39)Exit interviews:
Interview when employee leaves an organization, when HR explain employee why does he
leave, what was wrong etc.

40)When an experienced employee guides and supports a newcomer or less-experienced

employee, this is referred to as:
Mentoring

41) LBC Co. Has a relatively high turnover rate among its new employees. Recently, the
human resource department conducted a series of interviews with employees who were
choosing to leave RBI after a short period of time. It was concluded that unmet expectations
were the primary reason these people were leaving so soon. LBC Co. Can begin to solve this
problem by emphasizing:

The use of realistic job previews

42)___ requires the applicant to play the role of manager who must decide how to respond
to ten memos in his or her in-basket within two hour period.
In-basket simulation

43)Which of the following refers to a method of directing, instructing and training a person
with the goal to develop specific management skills?
Coaching

44)Pizza Deluxe university is an in-house centre and education facility that offers broad-
based learning opportunities for employees. Pizza Deluxe University would be considered as
Corporate university

45)Lewis is sales representative for his company. He is attending a company training

program about the types of expenses that are considered legal deductions for tax purposes
and how to distinguish between personal expenses and business expenses. Lewis is
attending training to improve his ___ skills.
Ethical
46)Which of the following indicates an understanding of the skills employees hold and how
to best use those skills for the success of the organizations?
Talent management

47)One of the most dangerous performance evaluation errors is ____ , which places an
employee into a class or category based on one or a few traits or characteristics.
Stereotyping