Name: Date:

The Outsider

Peter Movers Corporation was expanding its operation in its construction business and trading
activities. Most of the employees come from technically trained manpower due to the nature of work.
The management feel that they need to hire new and fresh executives to brief up the growing force.

A nontechnical executive in the person of Roger Santiago was added to the working teams of
managers. He was assigned as assistant to the president and chief-executive officer. The work of Mr.
Santiago covers analysis of manpower programs and cost related activities and to give advice to the
president of some management aspects that are not generally handled by line managers.

The appointment of Mr. Santiago was not received well by older managers. They felt that insider
should have been placed instead as assistant to the president. Mr. Santiago had difficulty getting some
important information from line manages, without the expressed orders from the president.
Nevertheless, Mr. Santiago continued to prove his worth by instituting new work programs and
managerial activities, that brought substantial improvement in the company operation and profitability.
He worked for management compensation systems that gave more benefits and produced more
dedicated manpower. He made a lot of improvements in system design and work improvement
programs.

Five years later, Mr. Santiago was promoted to the position of Vice-President. During the period
of proving his managerial competence, managerial employees slowly began to like him as a person
worthy to the position. His promotion to the position was well received by all.

Note: Use the case analysis format

a. Problem
b. Case Facts
c. Analysis/Hypothesis
d. Alternative Courses of Action
e. Recommendation and Conclusion