Contact
Avenida José Aloisio Filho,
Porto Alegre - RS
Brasil
+5551981140662 (Mobile)
albertfs@outlook.com
www.linkedin.com/in/guridelima
(LinkedIn)
Top Skills
Windows 7
Linux
Word
Languages
Inglés (Professional Working)
Español (Native or Bilingual)
Portugués (Native or Bilingual)
Certifications
SAP Activate: Fundamentos
essenciais de gestão ágil em
projetos SAP
Curso de Mercado Americano
Curso de Especialização em Dolar
Honors-Awards
Full Support Analyst
 
Alberto Fernandez Salas
Senior Support Analyst | Meta
Porto Alegre
Summary
Strong team work player, trilingual, proactive, electronic engineer
with many years of experience, expanding and integrating 2G
and 3G telecom networks. I had worked on the South America for
Consulting firms and equipment providers reaching a high level
of customer satisfaction and obtaining multiple awards from the
projects where I had participated.
I have experience too in Information Technology and Value-added
Service Platforms. High level of responsibility, creativeness and ease
to adapt to multidisciplinary environments.
Especialidades: Telecommunications / Information Technology / IP
Networks
Experience
Meta
2 years 11 months
Senior Support Analyst
March 2021 - Present (7 months)
Porto Alegre y alrededores
Full Support Analyst
November 2018 - February 2021 (2 years 4 months)
Porto Alegre y alrededores, Brasil
Client: Dell EMC, Level 2 support for tools:
- Horizon Flex.
- Horizon View.
- WorkSpaceOne.
- AirWatch.
NSF International
Information Technology Infrastructure Analyst
July 2018 - October 2018 (4 months)
Porto Alegre y alrededores, Brasil
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Responsible for the IT infrastructure of the company:

- Park with more than 100 work stations.
- AD Server.
- File Server
- Exchange Server
- Telecom network
- Office utilities

Getnet - Brasil
Support Analyst
May 2016 - June 2018 (2 years 2 months)
Porto Alegre Area, Brazil

• Production team member, attendance of requests and incidents type calls, in

support of operating systems Windows Server 2008, 2012, 2012 R2 and 2016;
Linux Red Hat 6 and 7, AIX. Acting with emphasis on platforms: MS. Exchange
2010, 2016; Skype for Business 2015; AD; DNS; DHCP; File Servers; Terminal
Servers; Print Server; SCCM.
• In change management, apply scheduled or urgent actions in servers, patch
upgrades to Windows, Linux, AIX; and specific configurations in the productive
environment farm using the IBM Big Fix tool.
• Knowledge and use of monitoring tools; virtualization of servers using
VMware or Hyper-V; PowerShell for Windows or MS. Exchange Server;
automation of processes; among other utilities.
• Data Center Migration Project.

Stefanini
IT Infrastructure Analyst @ Terra Networks
September 2014 - March 2016 (1 year 7 months)
Porto Alegre Area, Brazil

• Monitoring and incident management of multiple platforms (Web Servers,

Mail Servers, FTP, Storage, Streaming), etc.
• Windows and Linux operational systems, routers CISCO and Juniper;
• Monitoring tools: Nagios, SNMPc, MRTN, etc.

HCL Technologies
Trilingual Service Desk Analyst
April 2012 - June 2014 (2 years 3 months)
- Service Desk Analyst L1 for projects: CEVA Logistics Corp., DANA and Anglo
American (Spanish/Portuguese/English).
- Remote Access via (Citrix/VNC/Remote Desktop).

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- Support and Configuration (Orion, JD Edwards, Forward, Click, computer

programs, etc).

GMC Engineering Solutions SAC

Project Coordinator
November 2011 - February 2012 (4 months)
Lima, Peru

• Project coordination for network 3G (Operator mobile CLARO).

• Evaluation of sites to CLARO.
• TSS 2G and 3G to CLARO.
• Meetings of development of projects with CLARO professional equipment’s.

Indra Peru S.A.

Project Coordinator for VAS (movistar Peru)
April 2009 - November 2011 (2 years 8 months)
Lima - Perú

- Movitalk
- Ring back tone.
- Area Virtual Movil.
- Call Collect

Lemcon Networks
Quality Engineer (Nokia Siemens Networks)
July 2007 - March 2009 (1 year 9 months)
Argentina; Paraguay & Uruguay

Commissioning and integration (Node B WCDMA 3G Nokia) Argentina,

Paraguay and Uruguay.
Troubleshooting, O&M 3G network (Node B and RNC).
Consulting, teaching and monitoring of working groups (Node B WCDMA 3G
Nokia).
Acceptances 3G network (CLARO Paraguay - Uruguay).
Review project documentation.

Hard Projetos e Telecomunicações Ltda

Field Supervisor
November 2006 - June 2007 (8 months)
Lima, Peru

- Installation, maintenance and supervision of the Nokia equipment (BTS and

MW).
- Commissioning and integrator of Nokia equipment.
- Integration of second BTS.
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- Cross connections for BSC-BTS link (DDF, MW, SDH, Satelital network,
Grooming for PCM line sharing )
- Quality supervision of installation according Nokia Standards
- Software Upgrade for BTS and Transmission Units FXC RRI and FXC E1
- Software Upgrade for Flexi hopper Plus System
- MW Link installation, commissioning, alignment , trouble shooting, Q1
configuration.
- Acceptance Procedure for BTS & MW: Data and Call test with net monitor
tool, Handover drive test, external Alarms test, VSWR – RF Power –
Frequency Measurement, Software Upgrade of BOIA card, GPRS and EDGE
Feature Test.
- TSS for cabinet expansion
- Cabinet Expansion, Integration and Swap of Power System.
- Edge Implementation in BTS not Upgrated, hardware and software.
- Trouble Shooting and Maintenance.

Pryscom Telecomunicaciones SAC

Field Supervisor
November 2005 - October 2006 (1 year)
Lima, Peru

- Installation.
- Commissioning.
- Integration.
- Cross connections.

Telefónica
Analyst I
April 2002 - December 2004 (2 years 9 months)
Lima, Peru

Responsible of the electronic reparation of TPI-2 cards for public telephones.

Maintenance and programming of the TPI and TPE coin selector devices.

BellSouth Peru S.A

Intern
June 2001 - November 2001 (6 months)
Chiclayo, Peru

Responsible of the management and tracking of the cell phone network in the
city. Installation of Telecommunication and traffic control equipment.

Universidad Privada Antenor Orrego

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Technical Support Analyst

January 2000 - July 2000 (7 months)
Trujillo, Peru

Technician responsible of assembly and maintenance of computer equipment

and the network wiring of the university.
Obtained an internship in the Informatics Department

Education
Universidade Tecnológica Federal do Paraná
Bachelor of Engineering - BE, Electrical and Electronics Engineering · (2018)

Pontificia Universidad Católica del Perú

Diplomado, Gestion de Poyectos & Calidad · (2008 - 2009)

Universidad Privada Antenor Orrego

Engineer, Electronic Engineer · (1995 - 1999)

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