Passenger Flow Analytics

in Security Center
Creating a smoother passenger experience
with advanced operational analytics

With the evolving security threat landscape, airports are

adopting more and more sophisticated security measures
to cope with possible new threats. These new security
measures can lead to longer queues and frustrated travelers.

Like any business, the success of an airport relies on the

customer’s experience. Longer wait time through security
means less time spent in commercial and retail areas
within the airport. The resulting decrease in spending
has a direct impact on an airport’s bottom line.
Every day, your security system captures valuable data. Security Center Passenger
Flow Analytics (PFA) uses this data to deliver valuable insights that can be used
throughout your facility. Your airport operator can use these insights to enhance
operations, optimize passenger flow, and find out why areas in your airport are
more profitable than others.

Unified airport operation

Security Center PFA is an advanced analytics
solution that provides a deeper understanding
of what’s happening in your airport by extracting
valuable data from existing sensors you have
already invested in, like video surveillance cameras.
Security Center PFA helps you uncover passenger
insights that will transform your airport operations.

Working with Security Center PFA enables you to

locate and mitigate bottlenecks in your airport by
pinpointing hindrances in the flow of passengers
through ticketing, screening, and passport control.
You can also identify exactly where queues
form in areas like duty free, entertainment, and
pre-boarding. Airport operators can now measure
and visualize passenger count, queues, and
occupancy at all passenger touchpoints, allowing
airport operations to run like clockwork.

With Security Center PFA, you’ll get a clear

understanding of your airport environment, helping
you give passengers a seamless experience – from
drop-off to take-off.
How it works
Data is collected from multiple sensors and systems
already deployed in an airport, including ALPR
cameras in parking areas, traditional video security
cameras, 3D sensors for queue monitoring, LiDAR
devices, and WiFi antennas. Security Center PFA
transforms this data into valuable insights that can
drive operational decisions.
Security Center PFA measures various metrics
for each processing area according to their
location. For processing areas like check-in or
passport control, the Key Performance Indicators
(KPIs) measured could include occupancy, queue
wait time, number of operating counters, and
processing time for each counter. If the processing
area is part of the transit area, like duty free
and boarding, the metrics measured could include
occupancy and activity density represented
through heatmaps.
Physical distancing can also be calculated in the
airport by leveraging LiDAR sensors. These sensors
Real-time widgets and dashboards to display status of processing areas, directly in Security Center
provide location coordinates of objects, allowing
Security Center PFA to use this information
to calculate distances between objects in an
area and showcase them through an interactive
dashboard. The information attained on area
occupancy and passenger distance in airports can
be used to validate distancing measures that have
been put in place, but also to improve terminal
layout in the long run.
For each metric, the operator can set thresholds
to notify staff when queues are too long or when
the occupancy in a specific area is too high.
Then, Security Center PFA can visually represent
the notification by changing the color of the
affected area on the map and can trigger an alarm
in Security Center.
In Security Center PFA, each processing area has
a dedicated real-time dashboard. Each dashboard
can be customized to the KPIs that are deemed
most important.
 Specific KPIs are represented by widgets in each processing area

Key benefits

Turn data collected from existing security Understand passenger flow from drop-off to
equipment into measurable KPIs take-off, including in parking areas, and predict
when specific areas will be busy

Improve duty-free layout planning and advise Locate and mitigate bottlenecks at all passenger
retailers on product positioning touchpoints

Visualize physical distancing in airport areas

through dashboards, to understand effectiveness of
current measures in place and take corrective action

Contact us
airports@genetec.com

Genetec Inc. genetec.com/locations

info@genetec.com
UPDT: 27-AUG-2020

@genetec

© 2020 Genetec Inc. All rights reserved. Genetec and its respective logo are trademarks of Genetec Inc., and may be registered or pending registration in several
jurisdictions. Other trademarks used in this document may be trademarks of the manufacturers or vendors of the respective products.