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Physiotherapy Theory and Practice

An International Journal of Physical Therapy

ISSN: 0959-3985 (Print) 1532-5040 (Online) Journal homepage: https://www.tandfonline.com/loi/iptp20

Changes in direct patient care from physiotherapy


student to new graduate

Susan Stoikov, Mark Gooding, Kassie Shardlow, Lyndal Maxwell, Jane Butler
& Suzanne Kuys

To cite this article: Susan Stoikov, Mark Gooding, Kassie Shardlow, Lyndal Maxwell, Jane
Butler & Suzanne Kuys (2019): Changes in direct patient care from physiotherapy student to new
graduate, Physiotherapy Theory and Practice, DOI: 10.1080/09593985.2019.1628138

To link to this article: https://doi.org/10.1080/09593985.2019.1628138

Published online: 11 Jun 2019.

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PHYSIOTHERAPY THEORY AND PRACTICE
https://doi.org/10.1080/09593985.2019.1628138

Changes in direct patient care from physiotherapy student to new graduate


Susan Stoikov, BPhty (Hons), MPH, PTa,b, Mark Gooding, BPhty (Hons), PTc, Kassie Shardlow, BPhty, PTa,
Lyndal Maxwell, PT, MAppSc, PhDb, Jane Butler, PT, PhDb, and Suzanne Kuys, PT, PhDb
a
Metro South Hospital and Health Service, Brisbane, Australia; bSchool of Physiotherapy, Australian Catholic University, Brisbane, Australia;
c
Townsville Hospital and Health Service, Townsville, Australia

ABSTRACT ARTICLE HISTORY


Background: Clinical placements offer students an opportunity to provide direct patient care and Received 25 June 2018
are essential to develop safe and effective practitioners. It is unknown what changes in direct Revised 26 February 2019
patient care activities are required as students transition to graduate physiotherapists. Accepted 11 May 2019
Objective: To determine the change in direct patient care activity from physiotherapy student KEYWORDS
to new graduate. Physiotherapy; professional
Methods: Five hospitals provided clinical activity data from 412 physiotherapy students and 50 education; clinical
new graduate physiotherapists working in four physiotherapy clinical areas. competence; professional
Main Outcome Measures: Percentage of day spent in direct patient care, average occasions of competence; quantitative
service (OOS) per day and average length of one OOS (LOOS) for physiotherapy students and new evaluation
graduates.
Results: Students spent less time during their day providing direct patient care (24%, 95%
confidence interval (CI) 19 to 29), performed fewer OOS (4.4, 95%CI 4.0 to 4.8) and had longer
LOOS (18 min, 95%CI 13 to 23) compared to new graduates. This was consistent across all clinical
areas.
Conclusions: Physiotherapy student caseload is half that of a new graduate physiotherapist, with
students taking longer to complete an OOS. Given this disparity in workload, active stakeholder
engagement is essential to implement strategies that support and optimize the transition from
student to graduate.

Introduction feel more prepared as beginning practitioners


(Brockwell, Wielandt, and Clark, 2009; Burford,
Clinical placements are a fundamental component of
Whittle, and Vance, 2014). Thus, clinical placements
university physiotherapy programs, supporting stu-
play an essential role in preparing students to transition
dents to transform theory into practice within a real-
into the profession while under the supervision and
world environment (Koontz, Mallory, Burns, and
guidance of physiotherapy clinical educators.
Chapman, 2010). Clinical placements offer students
The transition from student to new graduate is often
opportunities to practice professional skills, develop
challenging (Walker and Costa, 2017) with health pro-
independent clinical reasoning, socialize into the pro-
fessional new graduates only feeling moderately pre-
fession (Bartlett, Lucy, Bisbee, and Conti-Becker, 2009;
pared for this transition (Burford, Whittle, and Vance,
Lindquist et al., 2006) and work within the multidisci-
2014; Gray et al., 2012; Talberg and Scott, 2014).
plinary team (Dudouloz, Savard, Burnett, and Guitard,
Students undertaking clinical placements are engaged
2010). Supervision on physiotherapy clinical place-
in supervised practice, where they have the opportunity
ments involves a physiotherapist either directly obser-
to integrate theory into practice, build knowledge and
ving patient care or being available for student support
skills, and gain an understanding of the clinical envir-
(Health Workforce Australia, 2011). Physiotherapy
onment through managing a patient caseload (Health
programs must demonstrate that students receive
Workforce Australia, 2011). It is likely that students
a breadth and depth of experience in clinical areas
would complete activities such as self-directed learning,
and settings across the lifespan (Australian
work-shadowing and receive feedback from the clinical
Physiotherapy Council, 2017). Research suggests that
educator in addition to direct patient care (Burgess and
students who undertake more ‘hands on’ experience
Mellis, 2015; Murad et al., 2010). In the first year of

CONTACT Susan Stoikov Susan.Stoikov@health.qld.gov.au Physiotherapy, Metro South Hospital and Health Service, 199 Ipswich Road,
Woolloongabba, Brisbane 4120, Australia
Color versions of one or more of the figures in the article can be found online at www.tandfonline.com/iptp.
© 2019 Taylor & Francis Group, LLC
2 S. STOIKOV ET AL.

clinical practice, new graduate health professionals graduates. Three hospitals were Principal Referral hos-
must transition from supervised practice to being an pitals, while two were defined as Public Acute Group
independent clinician who functions competently and A hospitals (Australian Institute of Health and Welfare,
safely in a clinical environment (Black et al., 2010) able 2015). These hospitals were deemed likely representa-
to meet the demands of a normal workload following tive of clinical placements and new graduate experi-
orientation and a settling in period (Duchscher, 2009). ences across the Queensland Public Health Sector.
During this transition, knowledge and skills are being Direct patient care data from all five hospitals were
consolidated but new graduate health professionals are obtained for physiotherapy students and new graduates
also expected to contribute to the health service by working in four clinical areas: cardiorespiratory, mus-
providing efficient and effective healthcare. Thus, it is culoskeletal, neurorehabilitation and orthopaedics. All
reasonable to suggest there will be a difference in work- student data were generated by physiotherapy students
load expectations, including direct patient care activity, in their final 12 to 18 months of physiotherapy study
between students and new graduates. during clinical placement to gain experience in the
New graduates have described challenges in their direct care and management of patients. The student
first year of practice including managing workload, sample included data generated by students from all six
dealing with conflict and time management (Black universities offering physiotherapy programs in
et al., 2010; Moriarty, Manthorpe, Stevens, and Queensland. Due to the variability in university pro-
Hussein, 2011). Employers reported that new gradu- gram structures, student data represented a range of
ates’ clinical skills were generally adequate, however clinical placement experience (ranging from first to
identified that improvements were required in work- final clinical placement). A new graduate was defined
load and risk management (Moriarty, Manthorpe, as any physiotherapist who had less than one year of
Stevens, and Hussein, 2011). Thus, workload manage- clinical practice experience as an independent clinician.
ment appears to be a common issue upon graduation
for both new graduates and employers, however little is
Procedures
known about the change required during the transition
from physiotherapy student to new graduate in clinical Physiotherapy student direct patient care activity data
settings. Ascertaining the change in caseload from stu- were collected for all nine 5-week clinical placement
dent to new graduate however may assist in supporting blocks in 2016. The majority of Australian physiother-
and optimizing the transition from physiotherapy stu- apy student clinical placements occur across nine con-
dent to workforce. Therefore, the primary aim of this secutive five-week blocks. Only data from weeks 4 and
study was to determine the change in direct patient care 5 of each placement, the final two weeks of the five-
as quantified by occasions of service and length of week clinical placement were analyzed in this study as
occasions of service that occurs from physiotherapy during these weeks students have reached their peak
student to new graduate. number of occasions of service per day (Stoikov,
Shardlow, Gooding, and Kuys, 2018). The Queensland
Physiotherapy Placement Collaborative provided the
Methods total number of clinical placements within the
Study design Queensland Public Health Sector and in the four clin-
ical areas in this study.
A retrospective observational study was conducted. Each hospital provided at least five weeks of de-
Ethical approval was received from Metro South identified new graduate physiotherapist clinical care
Human Research and Ethics Committee and the activity data that best represented normal clinical activ-
Australian Catholic University provided ethical ity within each clinical area. The same new graduate’s
approval for this research (HREC/15/QPAH/133 and clinical activity data may have been provided across
2016-152R, respectively) a number of clinical areas due to new graduates rotat-
ing through multiple clinical areas during the study
period. No data were obtained for a new graduate’s
Participants
first week in each new clinical area or for weekend
Five Queensland Public Health Sector hospitals partici- and after-hours work.
pated in this study and were purposely selected based Clinical activity data are entered as part of routine
on location (i.e. a mix of metropolitan and regional clinical practice by students and physiotherapists.
hospitals); the provision of a large volume of clinical Clinical educators and health service managers routi-
placements; and employing three or more new nely check for accuracy of clinical activity data. All
PHYSIOTHERAPY THEORY AND PRACTICE 3

physiotherapy students and new graduates received number of days new graduates were engaged in clin-
training on the rules and data entry requirements of ical activities). A day was counted for a new graduate
clinical activity data at the commencement of each if the total daily time was in the range of 270–640
clinical placement or new clinical area. This study was min even if the OOS was zero. This range was
approved by institutional human research and ethics deemed sufficient to ensure that adequate clinical
committees with hospitals providing approval for the activity data would be recorded for each day for
use of their clinical activity data. a new graduate and to minimize the risk of inaccu-
rate data entry. New graduate average LOOS was
determined by obtaining the total LOOS time (min),
Outcome measures
divided by the total number of OOS new graduates
Clinical activity of physiotherapists and students is for- provided (Σ LOOS/total OOS). For both students and
mally collected and recorded based on the Australian new graduates, LOOS data were excluded if an OOS
Health Activity Hierarchy classification system exceeded 210 min as it would be unreasonable to
(National Allied Health Casemix Committee, 2001). treat a patient for greater than 210 min and likely
Physiotherapists are required to account for all activ- to be a recording error.
ities in their work day including direct and non-direct
patient care activity. Direct patient care activity
includes the number of occasions of service (OOS) Analysis
and length of one OOS (LOOS) in minutes (National
Descriptive statistics were completed for all variables
Allied Health Casemix Committee, 2001). Non-direct
for physiotherapy students and new graduates. Normal
patient care activities include activities such as attend-
distribution was determined by reviewing the skewness
ing training and engaging in research. In contrast,
and kurtosis and completing a Shapiro-Wilk normality
students only collect direct patient care activity.
test. Independent t-tests were used to compare phy-
The outcome measures of interest included per-
siotherapy student and new graduate percentage daily
centage of daily time spent in direct patient care,
direct patient care, average OOS per day and average
average OOS per day and average LOOS. Any inter-
LOOS. Separate t-tests were conducted for each clinical
vention provided to a patient to alter their health
area as well as all clinical areas combined. Analyses
outcomes is considered an OOS whereas LOOS refers
were conducted with SPSS 23, and significance was
to the time in minutes taken to complete one OOS
set at p < .05.
(Australian Institute of Health and Welfare, 2012).
For student data, percentage of daily direct patient
care was determined by summing all LOOS in weeks
Results
4 and 5 and dividing this by the total minutes
worked in these weeks (Σ LOOS Weeks 4 & 5/total Data were collected from 412 student clinical place-
minutes worked in weeks 4 and 5). Student average ments; 136 cardiorespiratory, 105 musculoskeletal, 100
OOS per day was determined by obtaining the total neurorehabilitation and 71 orthopedic placements.
OOS over weeks 4 and 5 divided by the total number These data represented 31.5% of total Queensland
of days the student attended clinical placement in Public Health Sector placements provided in 2016 and
those two weeks (Σ OOS in weeks 4 and 5/total more specifically 42% of cardiorespiratory, 43% of mus-
days worked in weeks 4 and 5). A student day was culoskeletal, 40% of neurorehabilitation, and 40% of
included if any OOS was recorded. Student average orthopedic clinical placements. For student data, no
LOOS was determined by obtaining the total LOOS OOS data were removed and 0.1% of data were
time (minutes) in weeks 4 and 5, divided by the total removed from LOOS analysis for exceeding 210 min.
number of OOS students provided in those two Student data were normally distributed.
weeks (Σ LOOS in weeks 4 and 5/total number of Across the five hospitals, 445 weeks of new grad-
OOS in weeks 4 and 5). uate data were collected in the four clinical areas;
For new graduate data, percentage of daily direct 186 weeks in cardiorespiratory, 93 weeks in muscu-
patient care was determined by summing all LOOS loskeletal, 91 weeks in neurorehabilitation and 75
time (minutes) and dividing this by the total time (in weeks in orthopedics. Of this, 4.6% of OOS and
minutes) worked (Σ all LOOS/total time worked). LOOS data were removed as the total time of direct
New graduate average OOS per day was determined and non-direct care activity was outside the range of
by dividing the total OOS by the number of days the 270–640 min. New graduate data were normally
new graduate engaged in clinical activities (Σ OOS/ distributed.
4 S. STOIKOV ET AL.

Students performed less direct patient care activity Discussion


compared to new graduate physiotherapists. The com-
The amount and type of direct patient care changes
parison between student and new graduate percentage
from physiotherapy student to new graduate phy-
of direct patient care was significant (p < .001) when all
siotherapist. Physiotherapy students spend approxi-
clinical areas were combined and in each clinical area
mately 55% of their day providing direct patient care
(Figure 1). Table 1 describes the average percentage
compared with 80% as a new graduate physiotherapist.
direct patient care, OOS and LOOS along with the
In the four clinical areas of cardiorespiratory, muscu-
mean difference between physiotherapy students and
loskeletal, neurorehabilitation and orthopedics, phy-
new graduates.
siotherapy students completed approximately half the
A significant difference was found between the OOS
OOS compared to new graduates and took on average
per day completed by students and new graduates when
30% longer to complete an OOS. The comparatively
all clinical areas were combined and in each individual
lower direct patient care as a physiotherapy student has
clinical area (p < .001). In three of the four clinical areas,
implications for the transition to a new graduate.
students provided approximately half the OOS per day
In all clinical areas, physiotherapy students spent
compared to a new graduate physiotherapist (Figure 2).
just over half their day providing direct patient care
New graduates LOOS was less than students when
activity. This proportion of time is similar to occupa-
all clinical areas were combined and for each indivi-
tional therapy students who spent approximately 4.5
dual clinical area (p < .001; Figure 2). Students took
h in a working day in direct patient care activities
between 30% and 34% longer to complete an OOS in
during 10–14-week clinical placements (Rodger et al.,
cardiorespiratory, neurorehabilitation and orthopedics
2011). These findings indicate that students spend
compared to a new graduate, and 21% longer in
nearly half of their clinical placement time engaged in
musculoskeletal (Figure 2).
activities other than direct patient care. Currently, it is

Figure 1. Average percentage of daily time physiotherapy students and new graduate physiotherapists spent in direct patient care.

Table 1. Mean (SD) percent (%) direct patient care, occasions of service (OOS) per day and length of occasion of service (LOOS) of
physiotherapy students and new graduates and mean difference (95% confidence interval (CI)) comparing physiotherapy students
and new graduates across all clinical areas combined and in each clinical area.
Between group differences
% Direct patient care OOS per day LOOS (minutes) New graduate compared to Student
Mean, (SD) Mean, (SD) Mean, (SD) Average, 95% CI
New New New % Direct Patient
Student Graduate Student graduate Student graduate care OOS per day LOOS (minutes)
All clinical areas 56 (15) 80 (10) 4.4 (1.2) 8.8 (1.9) 60 (18) 42 (7) 24* (19 to 29) 4.4* (4.0 to 4.8) 18* (13 to 23)
combined
Cardiorespiratory 58 (14) 82 (8) 4.7 (1.1) 10.1 (2.0) 56 (14) 37 (8) 24* (20 to 29) 5.5* (4.9 to 6.1) 19* (12 to 26)
Musculoskeletal 52 (14) 74 (12) 4.3 (1.0) 7.5 (1.5) 57 (17) 45 (4) 23* (15 to 31) 3.3* (2.6 to 3.9) 12* (8 to 15)
Neurorehabilitation 57 (15) 82 (9) 4.1 (1.3) 8.1 (1.3) 67 (18) 47 (7) 26* (19 to 32) 4.0* (3.2 to 4.8) 20* (15 to 26)
Orthopaedics 58 (17) 81 (11) 4.6 (1.4) 8.8 (1.4) 60 (21) 41 (4) 23* (13 to 32) 4.3* (3.3 to 5.2) 20* (14 to 25)
* p < 0.001.
PHYSIOTHERAPY THEORY AND PRACTICE 5

Orthopaedics

Neurorehabilitation

Musculoskeletal

Cardiorespiratory

All clinical areas


combined

Figure 2. Average number of occasions of service per day and length of occasion of service completed by physiotherapy students
and new graduates across all clinical areas combined and in each clinical area.

unclear what other types of learning experiences stu- activities that students engage in during clinical place-
dents engage in during clinical placements when not ments are considered valuable, both students and clin-
involved in direct patient care as this is not typically ical educators report valuing direct patient care
recorded. Thus, the proportion of time students should experience as being key to a good clinical placement
spend in direct patient care versus other types of learn- experience (Sevenhuysen et al., 2015).
ing experiences when on clinical placement, and the Physiotherapy students undertake less OOS and take
type and value of these experiences is unclear and longer to complete an OOS than new graduate phy-
warrants further investigation. siotherapists. Therefore as students transition to the
Learning activities other than direct patient care may workforce, OOS will need to increase and LOOS reduce
support students to develop the necessary skills in order to meet the workload of a new graduate
required of a physiotherapist and assist in explaining physiotherapist. Interestingly, in musculoskeletal, the
the discrepancy between student and new graduate adjustments required (increased OOS, reduced LOOS)
direct patient care. Such activities may include ‘non- to meet the new graduate workload is less than other
hands on’ learning experiences that are integral to the clinical areas. It may be that the scheduling of appoint-
student becoming an independent, professional clini- ments in musculoskeletal areas, with pre-determined
cian such as work-shadowing, receiving feedback appointment times, is a contributing factor to the lesser
(Rodger et al., 2011), and participating in self-directed adjustments required. Previous research has indicated
and reflective learning. Students work-shadowing clin- that physiotherapy student LOOS reduces over
icians during clinical placements is an effective strategy a 5-week clinical placement by approximately 20–25
to promote inter-professional practice, teamwork and min with the most marked reduction in LOOS in the
socialization into the profession (Anderson and first 3 weeks (Stoikov, Shardlow, Gooding, and Kuys,
Thorpe, 2010; Wright, Hawkes, Baker, and Lindqvist, 2018), likely due to increasing clinical experience. It is
2012) and is appreciated by students (Sevenhuysen anticipated that students would continue to reduce the
et al., 2015). Similarly, students place a high regard on LOOS upon entering the profession as their clinical
feedback, which is important for student learning, self- experience grows. A reduction in LOOS would seem
esteem and motivation for improvement (Clynes and reasonable as new graduates are accountable for their
Raftery, 2008). Self-directed learning and reflection are own practice (Crosbie et al., 2002); no longer needing
also essential components of learning (Murad et al., direct supervision from another physiotherapist for
2010) and may aid in supporting the development of routine, day-to-day clinical practice. Additionally, new
professional characteristics important for health-care graduates do not require permission to proceed with
professionals (Donaghy and Morss, 2007). These activ- many tasks, something that is often required of stu-
ities are described in the Physiotherapy Practice dents, thus inflating student LOOS. A reduction in
Thresholds and are key competencies required for LOOS alone however may still be insufficient to reach
initial and continuing registration as a physiotherapist the required new graduate workload in all clinical areas.
in Australia and New Zealand (Physiotherapy Board of The findings of this research suggest as students
Australia and Physiotherapy Board of New Zealand, transition to new graduate physiotherapists, a 50%
2015) and are therefore important skills for students increase in OOS per day is required. Managing this
to practice in a clinical environment. While the other increase in workload is a key concern raised by new
6 S. STOIKOV ET AL.

graduates (Gray et al., 2012; Moriarty, Manthorpe, students with opportunities for a larger caseload. Peer-
Stevens, and Hussein, 2011). New graduate phy- assisted learning, whereby one student assists another
siotherapists reported feeling overwhelmed and student to provide direct patient care, could increase
exhausted with their new roles (Miller, Soloman, exposure to direct patient care with the additional
Giacomini, and Abelson, 2005). Similar feelings have benefits of reduced educator burden and minimization
been reported by pharmacy interns who felt unpre- of student downtime (Sevenhuysen, Haines, Kiegaldie,
pared for the workload required upon graduation and Molloy, 2016). Other strategies may include longer
(Mak, March, Clark, and Gilbert, 2013). Employers of clinical placements or consideration of physiotherapy
physiotherapy new graduates also describe concerns internships (Chipchase, Blackstock, Patman, and
about the ability of new graduates to work autono- Barnett-Harris, 2018; Crosbie et al., 2002). Such strate-
mously and cope with the pressures of clinical work gies would require considerable deliberation given the
(Barnitt and Salmond, 2000). Nursing and medical current challenge of sourcing physiotherapy clinical
supervisors identify that managing a busy workload is placements (Rodger et al., 2008; Taylor, Angel, Yanga,
of significant stress to the new graduate and have and Dickson, 2017). Importantly though, health ser-
reported new graduates are often ill-prepared to man- vices and other employers must be cognizant that cur-
age the multiple demands, especially workload, in the rent student experiences may mean that new graduates
busy health environment (Hickey, 2009; Walker and require additional support to manage their workload
Costa, 2017). This suggests that students are unaware and should have resources in place to support their
and even unprepared for the demands of a new grad- transition into professional practice (Moores and
uate clinical workload, the associated responsibility that Fitzgerald, 2017). Moving from student to new gradu-
brings, and are at increased risk of excessive stress and ate physiotherapist poses challenges, however cultivat-
burnout as a new graduate (Barnitt and Salmond, 2000; ing collaborative stakeholder partnerships that
Miller, Soloman, Giacomini, and Abelson, 2005). acknowledge the dual responsibility for both universi-
This current study is the first to quantify the differ- ties and health-care providers, in developing and sup-
ences in direct patient care activities and the gap porting the student transition into the profession; may
between students and new graduate physiotherapists. result in improved experiences for the student, new
It is clear that the increased workload demands and graduate, health service and employers.
stress for new graduates upon entering the workforce
will pose challenges for health services and employers
Limitations
as they need to provide adequate support to new grad-
uates while ensuring service delivery demands are met. While this study provides valuable information relating
Health services, employers, clinical placement provi- to the change in direct patient care, OOS and LOOS of
ders, and university stakeholders all have a role to physiotherapy students to new graduates, there are
play to assist students’ preparedness for professional some limitations that need to be acknowledged. This
practice during the transition from student to new study was conducted in metropolitan and regional
graduate. High levels of stress are commonly experi- Queensland public hospitals and therefore may not
enced by students and new graduates (Miller, Soloman, represent the caseload in other clinical settings.
Giacomini, and Abelson, 2005) therefore all stake- However, nearly 80% of all physiotherapy clinical pla-
holders need to play a role in identifying strategies to cements in Australia are conducted in the public health
manage stress, improve resilience (Delany et al., 2015), sector in metropolitan and regional areas (Health
and promote effective learning practices to support the Workforce Australia, 2013). Therefore, the findings
transition into the profession. from the current study are likely to be relevant to
Clinical placement providers need to be mindful of both private and public sector employers as the results
the caseload offered to students ensuring that it is provide a clear picture of the amount of direct patient
sufficient in volume (Miller, Soloman, Giacomini, and care that occurs during clinical placements. However,
Abelson, 2005) and complexity (Newton, Billett, Jolly, this study should be replicated in private settings to
and Ockerby, 2009) to promote graduates who can, provide the wider profession with valuable information
with a degree of autonomy, manage the demands of regarding student clinical placements.
the busy clinical environment. Consideration should be The other activities that students engaged in during
given to current student caseload capacity which may clinical placements were not able to be described.
reflect student capability, clinical educator preferences Students on clinical placements only record direct
or hospital characteristics. There are a number of stra- patient care activity or at least that is the case in
tegies that may warrant investigation to provide Australia. Future studies could investigate how students
PHYSIOTHERAPY THEORY AND PRACTICE 7

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McLeod S 2015 Replacing stressful challenges with positive
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