Duran, Christine Fatima D.

DTT3A-1A

TELEMARKETING

Agent: Hello, Good Day! This is Billete de CJJ, the ticket of your dreams. I am Christine your travel agent. How may
I help you?

Client: Hello. My friend gave me your number because she told me that you have a travel package this December. Is
that available?

Agent: Yes Ma’am it is available. Can I have your few minutes to tell what is the travel package all about?

Client: Sure! That would be great.

Agent: Thank you Ma’am. But before that, may I know who is on the line please?

Client: This is Rizel Garcia.

Agent: Okay Ms. Garcia. We decided to make this travel package as a celebration for our 2 nd anniversary. The travel
package consists of 4 tourist destination in La Union, accommodation, transportation, food and tour guide. How does
that sound Ma’am?

Client: It sounds great! I always wanted to visit La Union. But may I know where is the 4 tourist destination, where
would I eat and where is the accomodation?

Agent: Sure Ms. Garcia. First you will be staying at EM Royalle Hotel and Beach Resort for 3 days and 2 nights. On
Day 1, you will be visiting the famous beach in La Union where you can learn surfing, the San Juan beach. You will
also visit Tangadan Falls for sightseeing and swimming. After that you will have lunch at Tagpuan sa San Juan
located along Urbiztondo Road of surfing town where they make the La Union special flavorful Tapa as well as
mouthwatering Bagnet and other affordable menus. For dinner, you would have a special buffet inyour hotel.

On Day 2, you will visit the exquisite Thunderbird Resort located at Poro Point, San Fernando La Union. Here, you
can use the swimming pool with the beach view. Also you can try their Kayak for 30 minutes. You will have your
lunch at Olive’s Restaurant where they serve their famous buffet and meat meals. You will have your American
cuisine dinner in your hotel.

On your last day, you will visit Gapuz Grapes Farm where you will experience grapes picking. Lastly, you will eat
lunch at Maykan Restaurant where they serve their special papaitan and bulalo. Would you like to avail our travel
package Ma’am?

Client: Yes, I would love to.

Agent: That’s great Ma’am! May I know when do you prefer to travel in La Union this December?

Client: Is December 11-13 available?

Agent: Just a moment Ma’am, let me check our system if that date is available.

I am sorry Ma’am but that date is already occupied by other client. Is December 14-16 alright for you Ma’am?

Client: Sure, that would be fine.

Agent: Okay Ma’am, December 14-16 it is. Also, since you are one of the first five client who availed our anniversary
travel package, we will give you a 10% discount. Is that okay with you Ma’am?

Client: 100% okay for me. Thank you!

Agent: That’s nice to hear Ms. Garcia. May I have your email address and phone number for sending the verification
letter and updates about your travel?
Client: Sure. Its anyagarcia@gmail.com and the phone number is 091234567891

Agent: Thank you Ma’am. Shall we proceed to the payment process?

Client: Sure

Agent: May I ask if you have someone to travel with you or are you by yourself?

Client: I am by myself

Agent: Okay Ma’am, the total payment for your 3 days and 2 nights trip would be P8,530 minus the 10% discount,
that would be P7,515. What would be the mode of your payment Ma’am?

Client: Through cash. I live near your agency.

Agent: Oh! That’s great Ma’am. Our agency is open Monday to Friday at 9:00 AM to 5:00 PM. The deadline of the
payment would be 1 week before your trip. Is that okay for you Ma’am?

Client: Yes

Agent: Alright Ma’am. After this call you will receive an email from us. It is your itenerary and the whole costing or
price list.

Client: Okay, noted. Thank you so much!

Agent: Thank you for trusting our agency Ms. Garcia! We will see you on your payment day. We are happy to
celebrate our anniversary with you. Have a nice day!