Assessment

CRM System
(Build in comfort PHP Framework. Prefer framework: Laravel)

1. Develop an authentication system of users with

Department: Information Technology, Account
Role: Administrator, Manager, Call Representative
a) Administrator
i. Can create, update and delete Users with role Manager and Call Representative.
b) Manager
i. Can create update and delete Users with role Call Representative.
c) Call Representative
i. Can only access their Account.

2. Use endpoints: http://demo.icn.com.np/crm_demo_api/call_data.json where you can find Daily

Incoming Call Response.
a) Manager Role can view all Daily Call List.
i. Manager is able to create ticket of respective daily call and able to assign to Call
Representative.
ii. Assigned Manager need to be in the log.
b) Call Representative can View their respective tickets.
i. Call representative is able to mention their remarks once they complete their call.
ii. Ticket status: open or closed. Once, Call representative complete their call able to
switch ticket status.
3. Dashboard
a) Administrator is able to view count of overall Incoming call, open tickets and closed tickets.
b) Manager is able to view overall Incoming call, open tickets, closed tickets and count of
assigned tickets.
c) Call representative is able to view their count of open tickets and closed tickets.