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  • Service Excellence Vs Cost Effectiveness Dalam Mengelola Pelabuhan

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    Ekawati Basir
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    PT. ASDP Indonesia Ferry (Persero) manages ferry and port operations in Indonesia. It uses a business model canvas that includes ferry business, port business, and ancillary business segments. It serves travelers, logistics companies, and tourism. Key activities include ferry operations, port operations, and facility maintenance. Revenue is generated from ticket sales, fuel sales, asset rentals, advertising, and water sales. Costs include infrastructure development and maintenance, operations, and regulatory compliance. Performance is measured by customer satisfaction surveys, traffic numbers, and complaint levels. The company analyzes potential markets, customer profiles, production data, tariffs, and ensures services meet customer needs.

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    Service Excellence vs Cost Effectiveness dalam Mengelola Pelabuhan

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    PT. ASDP Indonesia Ferry (Persero) manages ferry and port operations in Indonesia. It uses a business model canvas that includes ferry business, port business, and ancillary business segments. It serves travelers, logistics companies, and tourism. Key activities include ferry operations, port operations, and facility maintenance. Revenue is generated from ticket sales, fuel sales, asset rentals, advertising, and water sales. Costs include infrastructure development and maintenance, operations, and regulatory compliance. Performance is measured by customer satisfaction surveys, traffic numbers, and complaint levels. The company analyzes potential markets, customer profiles, production data, tariffs, and ensures services meet customer needs.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    8 views9 pages

    Service Excellence Vs Cost Effectiveness Dalam Mengelola Pelabuhan

    Uploaded by

    Ekawati Basir
    PT. ASDP Indonesia Ferry (Persero) manages ferry and port operations in Indonesia. It uses a business model canvas that includes ferry business, port business, and ancillary business segments. It serves travelers, logistics companies, and tourism. Key activities include ferry operations, port operations, and facility maintenance. Revenue is generated from ticket sales, fuel sales, asset rentals, advertising, and water sales. Costs include infrastructure development and maintenance, operations, and regulatory compliance. Performance is measured by customer satisfaction surveys, traffic numbers, and complaint levels. The company analyzes potential markets, customer profiles, production data, tariffs, and ensures services meet customer needs.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 9

    PT.

    ASDP Indonesia Ferry (Persero)

    Dalam Mengelola Pelabuhan

    Presented by
    Ekawati Basir
    ASDP Business Model Canvas
    Ferry Business ASDP Seru
    Safety
    Port Business Social Media (asdp191, youtube ASDP)
    Facilities
    Anchillary Business
    Contact Center
    Experience

    Traveler

    Logistic

    Ferry Companies Tourism


    Fuel Companies Connectivity
    Sparepart Companies

    Infrastructure Companies
    Financial & Insurance Ferizy
    Companies Direct Sales

    ASDP Subsidiary

    Regulator & Stakeholder

    Fuel Ticket Sales Fuel Sales


    Ferry
    People Aset Rental Water Sales
    Port
    Ferry, Port & Facilities Maintenance Advertising
    People
    ASDP Business Model Canvas
    Ferry Business ASDP Seru
    Safety
    Port Business Social Media (asdp191, youtube ASDP)
    Facilities
    Anchillary Business
    Contact Center
    Experience

    Traveler

    Logistic

    Ferry Companies Tourism


    Fuel Companies Connectivity
    Sparepart Companies

    Infrastructure companies
    Financial & Insurance Ferizy
    Companies Direct Sales

    ASDP Subsidiary

    Regulator & Stakeholder

    Fuel Ticket Sales Fuel Sales


    Ferry
    People Aset Rental Water Sales
    Port
    Ferry, Port & Facilities Maintenance Advertising
    People
    Pemenuhan Pemenuhan Aspek
    Kebutuhan Dasar
    SPM/Regulasi Layanan
    • •
    •
    • •
    •
    •
    Survey Kepuasan Jumlah Complain Jumlah Traffic
    Pelanggan
    • •
    •
    •
    •
    Komponen Biaya

    Pembangunan Pengoperasian Biaya


    Pelabuhan Pelabuhan Pemeliharaan
    • • •
    • •
    • •

    • •
    •
    •
    Potensi Market Profil Pengguna Jasa Data Produksi Tarif
    •
    •
    •

    •
    •
    Sesuai kebutuhan Sesuai dengan Profil Clustering layanan Digitalisasi Proses
    Pengguna Jasa pengguna jasa

    • • •
    •

    •
    Terima Kasih

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