Praxis Services manages business processes for Hotels & Travel companies.

It is
the leading provider of reservation sales and on line sales solutions for Hotels. The
company combines process expertise, information technology and analytical
capabilities with operational insight and experience to provide a wide range of
Revenue Optimization services. With domain knowledge that is a powerful
combination of Central Reservations Systems (CRS), Global Distribution Systems
(GDS), Internet Distribution Systems (IDS) and operational excellence, the company
delivers comprehensive business solutions where services are delivered from its
state of the art global delivery centre in Gurgaon NCR New Delhi, India. The
company’s CRM platform of voice, e mail and chat processes integrates knowledge
of various distribution platforms in creating compelling market intelligence and lead
generation that enables hotels to execute focussed strategies for incremental
revenue. Other key services include Revenue and rate Management, Database
Marketing, Digital and Social media management and Tele Sales. Established in
2012, Praxis manages over 7000 Hotel rooms daily for Revenue Optimization. The
team is led by Ravish Swarup, the Founder CEO. Ravish Swarup is the Founder
CEO of Praxis Services.
Praxis Services is the market leader in hotel revenue operations in the South Asia
region, managing revenue services for >20% of the regional hotels and resorts
market. It deals with hotels revenue optimization, operations and distribution
management. Praxis-managed hotels are located across Europe, India, Thailand,
Singapore, Maldives, Sri Lanka and Cuba.

Praxis works at the intersection of hospitality and travel management, helping

ambitious clients achieve their revenue and quality goals.

Revenue and Quality, the 2 pillars on which we operate our business, which define

all our business processes and programs.
 Productivity Tools for Hoteliers

P+ GeM
Praxis Guest Engagement Manager

A global-first for the hotels business, P+GeM is an invaluable hotels-specific CRM+ product
that is a must have for hotel chains that wish to enhance the reservations experience for
bookers, while amplifying Revenue and Lead Generation for their entire chain.

P+ KM
Praxis Knowledge Management

The Praxis Knowledge Management tool is a must-have du jure tool for reservations and
sales associates in hotels. Hotel owners and managers dread having to depend on the memory
power of staff and is a risk that is now abated by P+KM.

Key Benefits

 All guest-facing information is on the same screen associates work at.

 The secret sauce behind P+KM is the graphical organization of information –
unmatched by any other product.
 Dramatically reduces false promises/errors made by staff leading to reduced claims
and improving reputation scores for brands.
 Easy, almost no learning curve due to intuitive design.
P+ Vidyeah
Vidyeah Learning System

P+Vidyeah is a hotels-specific learning system that allows for plurality of learning modes.
Now, it is possible to continuously train all hotel staff, effortlessly. The skill and knowledge
levels of staff can be evaluated on-demand or periodically, something not achievable earlier.
This allows for data-based transparent decision making on promotions, increments, right
placement of talent.

Key Benefits:

 Cloud-based, secure and allowing for 24×7 training operations

 Mobile-friendly, so everyone can learn, without dependence on hotel-provided
equipment.
 Ring-fenced content management, so no leakage of sensitive and confidential data.
  Liberation from time and budgetary challenges for leaders to train their teams.

Services
Multi-Channel Contact Center

Our outsourced Contact Center Operations set the standard in the region, offering full
spectrum services.

Service Excellence in

 Central Reservations Services

 Inbound & Outbound Voice
 Inbound & Outbound E-mails
 GDS, OTA Channels Distribution
 Robust Reconfirmations
 Setting the standards in SOPs

Revenue Management

Hotel operations are defined by efficient revenue management. Period. Praxis offers the best-
in-class outsourced revenue management because of its superior competitor evaluation
algorithms married to efficient channel distribution models.

Benefits

 Get Yields, like big hotels do

 Author Rate Strategies, Parity, Availability and Lowest-Rate Comparisons.
 Dynamic Competitor Rates Analyses
 Rate Structure, Rate Loading in consultation with you.

Channel Distribution
Our dynamic distribution strategists have some of the best success stories in the industry.
Praxis Distribution Services are suitable for both emerging hotels as they are for existing
independent or small chain of hotels.

Benefits

 Distribute like the big hotels do

 Accurate alignment of Rates, Availability, Inventory across Channels
 Review Channel Performance, deploy tactics to improve hotel visibility and room
nights productivity.
 
Q. How Praxis is different from a BPO?
RS: Praxis service model is different from a usual BPO.  BPOs were not successful in hotel domain because of
the sensitivities involved in the business.  Airline services can be delivered through a BPO because it is a simple
transaction based business. In hotel bookings, you have to deal with lot of repeat guests and their sensitivities,
booker relationships, etc.  People have different levels of expectations from hotels, which a regular BPO staff
cannot understand or handle.  It can be handled only by hoteliers.  PRAXIS have trained staff who are
passionate about the job.