February 21, 2018

Calix 800 GigaCenter

Release Notes, R12.2.7
Preface
This document constitutes the release notes for Calix 800 GigaFamily firmware Release 12.2.7, supporting
the following GigaFamily models and operation:
• 800GE GigaCenters: 844GE Auto-Detect AE/GPON* operation (*for E7 GPON R2.4 and
above)
• 800G GigaCenters: 844G and 854G, for E7 GPON ONU operation (E7 R2.4 and above feature
sets).
• 800E GigaCenters: 844E Ethernet Home Gateway.
Note: ONT Release 12.2.7 supports AXOS release version 3.1 (E3-ROLT) on GigaCenter products.
These notes provide information regarding functionality in this release. For configuration information, refer
to the appropriate user documentation, available online from My Calix.

Supported Hardware
GigaFamily firmware release 12.2.7 supports operation on the following Calix 800 GigaFamily products:

Model Family Software

Product Family Model Family Model Types
Image
800GE 844GE
800 GigaCenter 800G 844G/854G CALIX_800.bin
800E 844E

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 800 GigaCenter Release Notes, R12.2.7 Page 2 of 26

GigaCenter Software Release Package

Release 12.2.7 Software Package

File Name Description

CALX_PS_P0-P2_12.2.7.52.zip Calix 800E/G/GE GigaCenter/GigaHub firmware

800-GigaCenter-ReleaseNotes-R12.2.7.pdf GigaCenter R12.2.7 Release Notes (this document)
Contents of CALX_PS_P0-P2_12.2.7.52.zip
Firmware
Image File Description
Version

800E/G/GE GigaCenter/GigaHub 12.2.7.52

CALIX_800.bin
firmware image

Note for 800G GigaCenter models: Make sure that the E7 OLT node is running the appropriate
minimum release or higher when deploying R12.2 on 800G GigaCenters, GigaHubs, and GigaPoints. See
this matrix for details, or refer to the latest Calix E7 Release Notes for more information about E7 GPON
operation.

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 800 GigaCenter Release Notes, R12.2.7 Page 3 of 26

What’s New in this Release

GigaCenter Release 12.2.7 introduces the following new features and support:
• None – Release 12.2.7 is a maintenance and performance improvement update.

GigaCenter Release 12.2.6 introduces the following new features and support:
• 804Mesh Satellite support for 844E, 844G, 844GE, 854G GigaCenters.
• Pairing of 804Mesh with GigaCenters via WPS button
• 804Mesh Service provisioning via GigaCenters
• Service harmonization between GigaCenters and 804Mesh
• Node Steering of 802.11v compliant devices on the 5 GHz band between GigaCenter and the
804Mesh
GigaFamily Release 12.2.5 introduces the following new features and support:
• An updated 5 GHz Wi-Fi driver is included in this release.
GigaFamily Release 12.2.4 introduces the following new features and support:
• RG QoS can now be managed via TR-069 (PREM-21958)
• A new feature in the EWI allows for disabling WPS on the 2.4 and 5 GHz primary SSIDs. In
addition, WPS on all SSIDs can be disabled via Consumer Connect Plus. (PREM-22187)
• Service routing, SIP update/prack and server geo-redundancy has been added in this release. (VXA-
1737, VXA-1755)
• Improvements to the SRV random selection algorithm have been added to this release. (VXA-1890,
VXA-1798)
• An enhancement to the ONT registration behavior has been added pertaining to registration or re-
registration based on whether the ONT is already registered. (VXA-1830)
• In this release, the SIP registration process now uses the random server selection algorithm for server
switching if a failure is detected. (VXA-1740)
• The DNS query function now allows unlimited entries over the previous two records. In addition,
they are stored with priority and weight information. (VXA-1739)
• An UPDATE function has been added in support of certain IMS services. (VXA-1722)
• In this release, the RegID can now be changed after the WAN is attached on an 844E GigaCenter.
(PREM-22136)
GigaFamily Release 12.2.3 introduces the following new features and support:
• None – Release 12.2.3 is a maintenance release only to resolve three known anomalies.
GigaFamily Release 12.2.2 introduces the following new features and support:
• None – Release 12.2.2 is a maintenance release only to resolve three known anomalies.

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GigaFamily Release 12.2.1 introduces the following new features and support:
• Management:
• Support for the following features for the 844F/844FB GigaCenters:
 FSC Enable
 DFS Enable
 Control in the EWI for disabling Spanning Tree protocol
GigaFamily Release 12.2.0 introduces the following new features and support:
• Hardware:
• 844F/844FB Optical Network Unit (ONU) G. fast operation
• Management:
• Wireless Multi-SSID support of Layer-2 bridge interfaces with support for High Speed
Internet Services
• Support for Plug-n-Play Wireless Access Point (WAP) of subtended GigaFamily attached to
“parent” GigaFamily device.
• TR-069 management using IPv6 protocol.
• User initiated Site Scan with Channel “Busyness”
• 844E Support for dual Point-to-Point over Ethernet (PPPoE) sessions
• Updated 5 GHz Wi-Fi radio driver
• Calix Management System (CMS) alarm aggregation for Greenfield deployments (CMS
Release 14.1.471 and above)
• Voice over Internet Protocol) VoIP Support on the 844E GigaCenter in WAP mode
(Embedded Web Interface [EWI] only)
GigaFamily Release 12.1.0 introduces the following new features and support:
• Hardware:
• 818G Power over Ethernet ONU
Note: Release 12.1 does not currently support 844GE ONTs running in AE mode.
• Management:
• Support for 2000 Byte frames (Maximum Transmission Unit – MTU) on 801G/803G
GigaPoint
• Concurrent support of Internet and L2 IPTV on an 844E operating as a Wireless Access
Point (WAP) – Any Port Any Service (APAS)

• Cascading 844E when configured in WAP mode

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 800 GigaCenter Release Notes, R12.2.7 Page 5 of 26

Resolved in this Release

Resolved in 12.2.7

Embedded Web Interface

• Resolved: When logged into the Support account in the EWI, on the Support > Remote Management page,
and a password change is attempted, the credentials are not updated (default settings still valid). (PREM-
22950)
System
• Resolved: On rare occasion, ONTs reboot with a “missed keep alive for task wlanmgr” error. (PREM-
22388)
• Resolved: Channel change logs provided to Consumer Connect Plus don’t align with actual channel change
activity. (PREM-22775)
• Resolved: Upon upgrading to Release 12.2.6, clients sub-tended from an 844E ONU can no longer connect
to 2.4 GHz Guest SSID’s. (PREM-23678, PREM-23430, PREM-23388)
• Resolved: 844E GigaCenters display intermittent video tiling and/or a black screen if two or more
804Meshes are connected to the Residential Gateway. (PREM-23398)
• Resolved: Occasionally, turning “off” either the 2.4 GHz or 5 GHz radio may result in a reset of the
GigaCenter. After resetting, the GigaCenter will then come up in the correct state. (PREM-23087)
Video
• Resolved: Dynamic channel changes on the 5 GHz radio are re-enabled for GigaCenters that don’t have an
804Mesh attached. (PREM-22971)
WiFi
• Resolved: DFS is not supported if an 804Mesh is attached. (PREM-22974)
WPS
• Resolved: There is no visual indication in the EWI when an 804Mesh has successfully paired with a
GigaCenter when using the WPS button in the EWI. (PREM-22765)

Resolved in 12.2.6

System
• Resolved: 804Mesh units are allowed to associate with 844E GigaCenters, even when in WAP mode.
(PREM-22486)
• Resolved: Video channel IP address 224.0.255.135 does not work on GigaCenter devices. (PREM-22421)
• Resolved: Under Support > IGMP Event Logs, IP and multicast IP are displayed in reverse order. (PREM-
23158)
• Resolved: Units fail to upgrade all firmware components when attempting to upgrade to ONT 12.2.4.125
when operating in single line mode. (844FB) (PREM-22391)
• Resolved: With country code set to New Zealand, Caller ID information is not displayed properly. (PREM-
22289)

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Resolved in 12.2.4

System
• Resolved: GigaFamily Residential Gateway interface does not continuously send PPPoE LCP echo requests
as expected. (PREM-21664)
• Resolved: On the 844F/FB, the RegID is missing after a reboot (device disassociates from subscriber in
CC+) even though Smart Activate shows the RegID to be present. (PREM-21882)
• Resolved: On the 803G GigaPoint, DHCP traffic continues to flow even after the MAC limit threshold has
been exceeded. (PREM-21889)
• Resolved: GPON GigaCenters running ONT Release 12.2.2 only send 9 of the 10 digits needed for Remote
ONT Activation (RONTA) to the E7. (PREM-22048)
Note: For additional information, refer to Premises SB-17-010 GigaCenters: RegID Issue
• Resolved: The RF signal level and LED signal level indicator are not displaying the actual values. (PREM-
21057, PREM-21921)
VoIP
• Resolved: GigaFamily Residential Gateway interface does not continuously send PPPoE LCP echo requests
as expected. (PREM-21664)
• Resolved: For three-way calling initiated by Caller A, if the flash hook minimum is set to 300 ms, a dial tone
is not presented to Caller B. (PREM-20270).
• Resolved: The Voice Message Waiting Indicator continues to flash about every 10 minutes even though all
messages have been cleared. (PREM-22157, PREM-22160)
• Resolved: Attempts to apply port forwarding entries on 844E’s are unsuccessful if Internet Explorer is in
use. (PREM-22070)
• Resolved: On a 3-way call, initiating a flash condition does not produce a dial tone as expected. (PREM-
22133)
• Resolved: Active Ethernet to a Nexus switch has negotiation issues with a Fiberstore SFP module. (PREM-
21961)
• Resolved: On 803G GigaPoint, blind call transfers fail to produce a dial tone after a flash hook has been
executed. (VXA-1933)
• Resolved: RTP statistics for SIP services remain at 0. (VXA-1932)
• Resolved: On occasion, the ONT changes the proxy server address for no apparent reason. (VXA-1800)
• Resolved: For ONTs that are re-registering, if a “Server Internal Error” is generated, the ONT fails to
properly handle the event. (VXA-1799)
• Resolved: Not all 200 OK messages contain the “Service Route” header information. (VXA-1797)
Wi-Fi
• Resolved: For GigaFamily products, attempts to disable WPS via the TR-069 interface are unsuccessful.
Note: WPS enable/disable via TR-069 was introduced in ONT R12.2.4 (PREM-22263)
• Resolved: Wi-Fi radios are not automatically restored after an attached UPS battery is fully depleted and then
restored. (PREM-22025)

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Resolved in 12.2.2

Power over Ethernet (PoE)

• Resolved: On occasion, the PoE power subsystem of the 818G can take longer than expected to
fully initialize after a reset and cause the unit to panic”. This fix polls for initialization before
bringing the unit into operational status. (PREM-21594)
System
• Resolved: Upon upgrading from 11.1.100 to 11.2.7, QoS rules previously defined are no longer
available. (PREM-21373)
Wi-Fi
• Resolved: After upgrading to ONT R12.2.1.45, both the 2.4 GHz and the 5 GHz radios are disabled
by default (should be enabled). (PREM-21802)

Resolved in 12.2.1

Embedded Web Interface

• Resolved: On the Status > Devices page, if there are more than two devices in the list, attempts to
update any device except for the 1st one in the list are not possible since the “Select the LAN device:”
field is blank. (PREM-21106)
System
• Resolved: ONU’s reboot after 124 days of up time due to a calculation error in CPU usage. (PREM-
21203)
• Resolved: With LED suppress enabled, after boot-up, LEDs are not suppressed until the RG
service obtains an IP address. (PREM-21249)
• Resolved: The Smart Activate and Factory Reset tabs were erroneously removed from the EWI in
R12.2.0. (PREM-21260)
• Resolved: ONUs running 11.2.7 and above, the WAP MAC is using br0 rather than the required
WAN MAC address. (PREM-21275)
• Resolved: 844G ONU’s may fail an upgrade attempt to Release 12.2.0 due to a lack of available
resources. (PREM-21438)
• Resolved: Upon upgrading to ONU R12.2.0, 844E GigaCenter’s the Ethernet WAN port to stop
negotiating with any 7xxGE ONU. (PREM-21576)
• Resolved: Upon executing a back-up and restore sequence after updating the primary and secondary
DNS settings, the old settings are not restored. (PREM-20768)
• Resolved: The Broadband1 and Broadband2 LEDs on the 844FB G.fast ONU do not behave as
expected. (PREM-21211)
Video Services
• Resolved: Attempts to connect an Arris VAP3400 to an 844G Gig-Ethernet port fail if running on a
bridged video service configuration. (PREM-20603)

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VoIP Services
• Resolved: 844F GigaCenters send UDP registration packets to a non-gateway controller IP address
that is provisioned on the ONU. (PREM-21472)
Wi-Fi
• Resolved: Site Scan results reported via the CLI for the 20/40 MHz band on the 5 GHz radio are
actually displaying results for the 80 MHz band. (PREM-20953)
• Resolved: Upon upgrading to 11.2.6, with a GCF based off an 11.1 instance of firmware, if a
Golden Configuration File is intended to disable a Wi-Fi radio, the radio is not disabled. (PREM-
21007)

Resolved in 12.2.0

Data Services
• Resolved: ONTs drop ICMP packet sizes over 1518 MTU when running Layer-2 Data Services
(PREM-19879)
System
• Resolved: The EWI displays power output on all Power over Ethernet (PoE) ports even though
some of them have nothing connected to them. (PREM-19726)
• Resolved: If Disable on Battery is set to No, services are disabled after 5 minutes of “on battery”
runtime. (PREM-20148)
• Resolved: With IPv6 enabled, a PPPoE Username or password change does not initiate a re-start as
expected. (PREM-19333)
• Resolved: Random ONTs running bridged services off an E7-2 GPON card get stuck in a ranged
state and cannot be changed. (PREM-20333)
• Resolved: Upon initial boot-up, ONTs momentarily respond as host 192.168.1.1 on the LAN side
connection. (PREM-19298)
• Resolved: Incorrect tones are sent when country code Italy (39) is set. (PREM-20500)
• Resolved: ONT reboots unexpectedly when switching from Residential Gateway (RG) to WAP
mode. (PREM-20327)
• Resolved: Even though the supplemental ACS is set to disabled, the supplemental ACS becomes
enabled if a change to the url is attempted (creates multiple unwanted INFORMS and bootstraps).
(PREM-20324)
• Resolved: Golden Configuration Files (GCF) can be generated even when a Wide Area Network
(WAN) Link is detected. (PREM-20617)
• Resolved: With IPv6 in use, GigaCenter fails to set the single VLAN to Default without confirming
the proper setting within Consumer Connect Plus first. (PREM-20773)
• Resolved: When upgrading an 844GE GigaCenter to Release 12.1.1, the ONU continuously reboots
until the fiber is disconnected. (PREM-20851)

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Voice
• Resolved: Incorrect tones are sent if the Country Code is set to Italy in the SIP Gateway profile.
(PREM-20251, PREM-20306)
• Resolved: The default voice policy profile p-bit value is incorrect (should be 6 as 7 is used for
MGMT.) (PREM-20394, PREM-20412)
• Resolved: The default voice policy profile p-bit value is incorrect (should be 6 as 7 is used for
Management. (PREM-20412)
• Resolved: Upon upgrading from 11.1.130 to 11.2.6, SIP VoIP services fail to come on-line unless a
manual re-boot is executed first. (PREM-21097, PREM-21118)
Wi-Fi
• Resolved: 5 GHz client connections are dropped and STAs can no longer associate with the 5 GHz
AP even though the EWI indicates the radio is on and transmitting. (PREM-20666)
• Resolved: In this release, you cannot disable the primary SSID state on the 2.4 GHz radio however
you can disable the broadcast state. (PREM-20173)
• Resolved: When the ONT is running as a sub-tended WAP, attempts to change the state of the 5
GHz IPTV SSID are ignored. (PREM-20289)
• Resolved: On the 5 GHz radio, the wireless analyzer page generates an error when initially loading.
(PREM-20168)
• Resolved: When configuring Any Port, Any Service, if Enable and Attach is selected for the 5 GHz
IPTV SSID, this SSID is improperly set to BCAST SSID. (PREM-20716)
• Resolved: With DFS enabled on the 80 GHz band, channel 116 is not available. (PREM-20933)

Resolved in 12.1.1

Wi-Fi
• Resolved: Multi-User MIMO is not getting set in the ONU if the provisioning request is set from
Consumer Connect Plus. (PREM-16745)
Resolved in 12.1.0
Embedded Web Interface
• Resolved: On GigaFamily devices, if scheduling access is set between 23:45 and midnight, the
schedule is not implemented. (PREM-17915)
• Resolved: In the EWI, WAN broadcast and multicast counters do not increment as expected
(always zero). (PREM-17228)
• Resolved: Issues with the displaying of information on the Devices tab within the RG EWI and the
acceptance of certain character strings have been resolved. (PREM-17904)
• Resolved: Domain Name Service (DNS) information for Wide Area Network (WAN) settings are
not updated in the EWI if a sync configuration with DNS changes is performed via CMS. (PREM-
16606)
• Resolved: In the EWI, WAN broadcast and multicast counters do not increment as expected
(always zero). (PREM-17227)

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System
• Resolved: Reverse DNS does not work as expected in the traceroute utility. (PREM-12385)
• Resolved: On POE deployments, the short counter does not increase if the power budget is set to
20W or less. (PREM-20013)
• Resolved: MAC Authentication fails to filter out devices attached to the 5 GHz IPTV SSID.
(PREM-18762)
• Resolved: Ping/Traceroute requests on valid primary WAN IPv4 address with IPv4/IPv6 dual stack
configuration fail to respond. (PREM-18045)
• Resolved: GigaHubs experience a slight delay in connecting to the internet (takes over 3 minutes)
when compared with other ONTs. (PREM-17612)
• Resolved: On rare occasions, 844E and 844GE ONT’s re-boot unexpectedly, causing the TR-069
interface to stop responding.
NOTE: Refer to “Calix Service Bulletin 17-001 P-Series ONUs: Resolving DHCP Host Name
Issues on Client Devices” for additional information on conditions that may cause back-
up failures (inability to resolve host names on certain Roku ONU devices). (PREM-
19615, PREM-21310)
• Resolved: On the RG, bandwidth displayed on the EWI status page and Consumer Connect Plus
reflects traffic on the Out-of-Band (OOB) TR-069 VLAN instead of the expected High Speed
Internet (HSI) VLAN. (PREM-19208)
• Resolved: PoE priority is not being honored when powered devices are all attached to Class 0
category. (PREM-19683)
• Resolved: When active static routes are present, the 844E GigaCenter cannot connect to a remote
Consumer Connect Plus session. (PREM-18312)
• Resolved: If the base MAC address ends in “FE”, some of the displayed MAC addresses are not
correct. (PREM-19106)
• Resolved: On the 803G GigaPoint, telnet connections to the VoIP IP-Host are erroneously allowed.
(PREM-19489)
• Resolved: On GigaPoint products, iphost-0 does not use Active Reservation Protocol (ARP) as
expected after establishing a valid address. (PREM-19488)
VoIP
• Resolved: If a Layer-3 RG HSI service is removed, any IP rules associated with VoIP service are
erroneously removed as well. (PREM-19464)
Wi-Fi
• Resolved: Multi-User MIMO is not getting set in the ONU if the provisioning request is set from
Consumer Connect Plus. (PREM-16745)
• Resolved: Upon rebooting a GigaCenter, if the 2.4 GHz radio is disabled, the 5 GHz radio’s activity
pie chart legends are not displayed. (PREM-15614)

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 800 GigaCenter Release Notes, R12.2.7 Page 11 of 26

General Notes
Notes in this section are general GigaFamily announcements and alerts about conditions of interest. These notes
apply to 800GE, 800G, and 800E GigaCenters.
Data Services
• The GigaCenter rate limits downstream traffic based on the pbit it receives in the packets from the
network. It uses a downstream rate limiter(s) on a per pbit basis (for example, when two different
services use the same pbit). Policy rules must be put in place on the E7 to make sure the downstream
pbits are set per their provisioning. It is also recommended not to configure the same pbit values for
two services on an 800G ONT if you want to have shaping (PREM-12749)
General Operations
• When creating a Golden Configuration File, make sure that any changes to Service WAN VLANs
(Main ACS URL) are executed on the Smart Activate page prior to updating ACS information on the
Service WAN VLAN page. (PREM-24018)
• Note that DFS and SCS are enabled for non-804Mesh deployments when upgrading from 12.2.5 and
below. Effective with ONT R12.2.6, this capability was disabled by default.
• Note that DFS and SCS are disabled during initial paring with the 804Mesh.
• Enabling Remote EWI Access for any user enables the GigaCenter’s ssh daemon. (PREM-14145)
• In release 12.2.7, the GigaFamily ONU’s backhaul MAC address was changed from “FE” to “E2”
however 804Mesh devices will re-associate after firmware upgrade is complete. For additional
information, refer to P-Series SB 18-001. (PREM-23895)
• ONTs reboot if fragmented multicast packets are received. (PREM-21440)
• The following ports are reserved for system use and are excluded from any port forwarding rules:
 8080, 30005, 30006, 30007
• When configured as a bridged Wireless Access Point (WAP), the web interface of the WAP will no
longer be reachable via the existing (original) IP address. To maintain access to the EWI, retrieve the
new IP address from the upstream home router after entering WAP mode. (PREM-15811)
• When running in WAP mode, only DHCP addressing is supported.
• When implementing Option-121, if a service static route is received on an invalid (not applicable)
interface, the route is rejected. (PREM-13734)
• Certain older Hewlett Packard printers cannot attach to the 2.4 GHz Wi-Fi radio using the WPS
feature unless SSID security is disabled. (PREM-15119)
• GigaCenter firmware is a common firmware package for operation on 800G (844G/854G),
800GE (844GE), 800E (844E) GigaCenters.
• As a general best practice, Calix recommends not downgrading from a newer firmware revision to an
older one as unexpected results can occur. (PREM-14817)
• New Calix OUIs (EC:4F:82 & CC:BE:59) were introduced for the Calix 800 GigaCenter, which may
require updates to your back-end systems to support the new OUI. See the bulletin P-Series QT-15-
002 – Working with Multiple Calix OUIs for more details.
• The 2.4 GHz Wi-Fi radio LED blinks in synchronization with the amount of activity. The 5.0 GHz
LED blinks at a constant interval with no change in frequency, as per design. (PREM-10013)

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 800 GigaCenter Release Notes, R12.2.7 Page 12 of 26

RG System/Services
• In this release, the login credentials for the administrator account vs. the support account cannot be
identical. However, there is no error generated if this is attempted. (PREM-11156)
• When IGMP is enabled in a Layer-2 bridge, the IGMP packets traversing the WAN port are not
reported to the CPU (by design) and hence, WAN IGMP statistics are always zero (PREM-12206)
• When editing primary or supplemental ACS parameters, the periodic inform interval is only updated
after the CPE connects to it. (Not at the same time as the ACS URL is updated). (PREM-13306)
Video
• When configuring Layer-3 video on an 844G with no data services, a static route must be added for
the NTP service if the video service is set to run on Gateway Service 2. If this same video service is
provisioned on Gateway Service 1, a static route is not needed. (PREM-15473)
VoIP
• Updating the country code via the SIP configuration file is not supported. Instead, update the
country code attribute present in the SIP-GW profile. (PREM-13952)
Wi-Fi
• On the Wireless Analyzer page of the EWI, the Curr Data Rate (Mbps) column refers to
Downstream rates only. (PREM-20925).
• When using the WPS feature, it is necessary to initiate the pairing request at the GigaCenter first
before starting the WPS function at the 804Mesh. (PREM-12151)

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 800 GigaCenter Release Notes, R12.2.7 Page 13 of 26

Changes in Behavior
844GE GigaCenters do not accept gratuitous ARPs whereas 836GE ONTs will accept these ARPs.
(PREM-23776)
Effective with GigaFamily firmware release R11.1.90, support for the “Port Map” field in the Application
Forwarding page has been discontinued. (PREM-15501)
For additional information, refer to P-Series Service Bulletin 16-002 GigaFamily ONTS: Removal of “Port Map”
field on the Application Forwarding page.

Operational Notes – 844E GigaCenter

The 844E GigaCenter is optimized for residential and single subscriber applications that require high
performance LAN, wireless data and IPTV services at Layer-2 and Layer-3, with the added ability of
offering supplemental voice interfaces to the subscriber. While the 844E GigaCenter takes advantage of the
carrier class wireless capabilities and services capable within the home network there are operational
differences that need to be understood. The use cases for the 844E assume the unit is subtended from
another provisionable access device such as a GPON or AE ONT, or DSL or Cable Modem. Traditional
access type features such as in-band management, bandwidth provisioning, and Layer-2 security features
such as MACFF and IP Source Verify are not supported. The outline below provides an overview of the
844E operational differences relative to Calix fiber access solutions.
Access Provisioning for Brownfield Sites
In the case of existing deployments where there is existing wiring to STBs in Half/Full-Bridge mode and
you choose not to move the wiring to the 844E, there are cases where certain tag actions cannot be applied
to a single ONT. This is true if Half/Full-Bridge exists on a 700GE since only one classification rule is
allowed (must be homogeneous) for the video service. In other words, you could not have a match
untagged/OUI for your directly attached STBs on the 700GE and match tagged for the Video Service on
the 844E. Thus, if you would like to leave the existing STBs wired to the 700GE and support the ability to
subtend additional STBs from the 844E, the data service on the 844E would then be required to be tagged
and the video service would then be untagged.
Serviceability
The 844E GigaCenter operates independently of any access endpoint’s management channel. As such, there
is no provisioning, diagnostics or fault management support using CMS. All configuration, provisioning,
residential gateway and voice management is done using the local EWI or Compass.

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 800 GigaCenter Release Notes, R12.2.7 Page 14 of 26

800E Firmware Upgrade Process

Calix 800E GigaCenters ship with basic operating firmware installed, but must be upgraded to the latest
GigaCenter firmware for practical operation. You can upgrade firmware locally (via a PC connection to the
GigaCenter EWI), or remotely via the Compass Consumer CONNECT Plus application. The typical process
to upgrade 844E firmware consists of the following high-level steps:
1. Download the latest firmware package (ZIP file) from the Calix Software Center.
2. Unzip the release package on your PC, and then follow one of the upgrade options:
• Local upgrade: Connect the PC locally to the 844E GigaCenter and perform the firmware
upgrade. Refer to the 844E GigaCenter Service Provider’s Guide for instructions.
• Remote upgrade: Upload the firmware file(s) into Consumer Connect Plus. You can create
workflows to upgrade the first unit, and to automatically upgrade additional units upon initial
check-in to Consumer Connect Plus. For detailed instructions, please refer to the Consumer
Connect Plus User Guide.
Layer-2 Bridged Services
The 844E default mode of operation is Layer-3 RG mode with all LAN and wireless interfaces associated
with a single routed interface. Provisioning the Layer -2 bridged interfaces requires using the local EWI,
download of an RG configuration file, or via Compass mechanized interface. When managed using
Compass, the solution allows for auto-download of a subscriber RG CFG file. When operating in un-
managed mode, a RG CFG file can be uploaded using the EWI interface. Since there is no ONT concept as
part of the 844E, it does not support GPON OMCI file transfer of an RG profile or AE Release 3.1
support of TFTP download of an RG profile.
Small Business Layer-2 Services
The 844E is designed for residential applications. It does not support Layer-2 functions such as TLS and
administration of Layer-2 control protocols such as BPDU tunnel/discard. As with the current release of
844G and 854G GigaCenters, the 844E has the following exceptions that limit their support of small
business use cases:
• Does not support Compass provisioning of Layer-2 business services.
• No support of IP multicast transparency; traffic is block at the device level
• P-bit promotion or DSCP to P-bit mapping based on unique traffic class or service is not supported
• No support of downstream or upstream bandwidth profiles

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 800 GigaCenter Release Notes, R12.2.7 Page 15 of 26

Operational Notes – 844G/854G GigaCenter

Keep the following considerations in mind when deploying 800G GigaCenters in your network. These
considerations are intended to help clarify behavior differences or changes with the GigaCenter as
compared to previously available behaviors with the Calix 700GE ONTs and 836GE RSGs.
800G Firmware Upgrade Process
• The Calix 800G GigaCenters, GigaHubs, and GigaPoints do not ship with an operational firmware
image installed for E7 GPON operation, nor is the firmware bundled with the E7 software by
default. (GigaFamily units ship with only a manufacturing image that supports ONT ranging and
discovery by the E7 OLT. Each Giga-ONU must receive its operational firmware from the E7 OLT
once attached to the PON). GigaFamily firmware is available for download from the Calix Software
Center. The firmware must be loaded onto an FTP server with network connectivity to the E7. The
E7 retrieves the Giga-ONU operational firmware image from the FTP server and pushes it down to
attached Giga-ONU for operation.
The typical process to install or upgrade firmware on a GigaFamily ONU consists of the following high-
level steps:
1. Contact the Calix Technical Assistance Center (TAC) to obtain access to the latest R11.1 firmware.
2. Download the release package ZIP file from the Calix Software Center to your PC.
3. Unzip the release package and load the contents onto an FTP server accessible by the E7 OLT.
4. Retrieve the firmware from the FTP server to the E7 OLT.
Note: This step requires accessing the E7 system that will host the GigaFamily ONU.
a) Activate the new GigaFamily firmware on the E7.
b) Commit the release as the default version.
5. Connect a GigaFamily ONU to the E7 GPON network. The E7 transfers the firmware to the
ONU, which resets and comes up using the new operational firmware.
For detailed upgrade instructions, please refer to the Calix E7 GPON ONT Software Upgrade Guide.
Home Gateway
On 844G/854G GigaCenters, downloading of SIP Configuration Files is supported only via OMCI. TFTP
download (SIP RMT option) is not supported on GigaCenter products.
When provisioning TR-069 managed voice services, make sure the following is true:
• The 844G/854G GigaCenter is running in external mode
• Only tagged VLAN interfaces can be used
• This VLAN will be dedicated voice traffic only
• IGMP and NAT must be disabled
• A p-bit value for voice traffic must be configured to ensure appropriate QoS.

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 800 GigaCenter Release Notes, R12.2.7 Page 16 of 26

Data Services
• Changing the CoS (class of service) of an existing service does not work dynamically. For this to take
effect, the service must be removed and added or disable/enable the port. (PREM-10133)
• In a HSI Layer-2 VLAN per service (N:1) model, QoS prioritization using the TC/GEM is not
currently supported on GigaCenter deployments. Provisioning of multiple services using the same
traffic class, with shared bandwidth is supported.
• HSI is supported with MTU packet sizes of 2000 byte frames on GigaPoint products (Currently not
supported on GigaCenter or GigaHub). (PREM-8700)
• Upstream broadcast packet limiters are pre-set to 200 packets/second and are not provisionable on
the GigaCenter.
• Traditional Layer-2 only MDU use case is not supported.
• Layer-2 hardware/line-rate forwarding occurs only when valid 5-tuple flows are detected. The 5-tuple
is comprised of:
o Source IP
o Destination IP (Dest-IP)
o IP protocol
o Source port number
o Destination port number
• Other flows may be subject to lower performance forwarding in the software.
• TLS (MEF E-LAN and E-LINE) is currently not supported in this release.
• Layer-2 Control Protocol filtering is not supported in this release.
Embedded Web Interface
In this release, the Wireless Access Point (WAP) feature displayed in the Quick Start > Configure Wireless
network page of the EWI is not supported. Calix recommends leaving this feature disabled in this release.
Support for this feature is targeted for a release soon.
System
GigaCenters DHCP reservation feature was initially defaulted to ON to accommodate older Media Room
set-top box behaviors. These same set-top boxes have recently eliminated the need to monitor DHCP
reservation status and thus the GigaCenter firmware now defaults to OFF to be consistent with P-Series RG
data model. (PREM-10894)
For GigaCenter products, the Smart Activate re-direct url (http://192.168.1.1/smartActivate.html) is no
longer functional (originally implemented in 700GE ONTs and 836GE RSGs). To launch Smart Activate
for GigaCenters, type in the url: http://192.168.100.100. (PREM-10262)

The elapsed time for a new GigaCenter image to be downloaded is 2-3 minutes. This is an increase relative
to 700GE ONTs and the 836GE RSG (1-2 minutes to upgrade image).
The elapsed time for a GigaCenter reboot is 3-4 minutes (700GE ONTs will reboot in 1-2 minutes).
Video Services
• AGC cannot be disabled via OMCI in this release.
• Optical power levels are not reported and as such, threshold alarms are not functional.

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VoIP
• In this release, there is no support for simultaneous TDM and VoIP instances on the same
GigaCenter.
• 844G/854G GigaCenters do not support Ground Start signaling for voice ports in this release.
Wi-Fi
• In this release, country codes for international carriers have been added for the 5 GHz radio set-up.
For the 2.4 GHz radio, “X1” is available as an EU country code. (PREM-9926)

Known Anomalies
Known anomalies in this release, with workarounds if identified.
Table Abbreviations
GC GigaCenter
GH GigaHub
GP GigaPoint

Embedded Web Interface

Applies to
804 800GE 800E 800G 818G 800G 800G
Defect Number Description Mesh GC GC GC GH GH GP

If a static DFS channel was chosen

prior to upgrading to R12.2.6 from
PREM-22659 R12.2.4, the channel number is   
missing after upgrading the
GigaCenter.
DSCP to P-bit option (radio button)
is erroneously displayed on the 800G
PREM-20960 EWI when configuring a new WAN    
service.

Performance Monitoring
Applies to
804 800GE 800E 800G 818G 800G 800G
Defect Number Description Mesh GC GC GC GH GH GP

Transmitted but dropped packets are

PREM-20171 not incrementing as expected on both      
2.4 GHz & 5 GHz radios.
On the 2.4 GHz radio, Interference
PREM-19856      
Air Time results are inaccurate.

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System
Defect Number Description Applies to
804 844F 800GE 800E 800G 818G 800G 800G
Mesh GC GC GC GC GH GH GP
GigaCenters cannot be managed via
CC+ after upgrading from 11.2.7 to
PREM-23108 12.2.5 due to an issue with invalid    
DSCP values (packets are dropped
with specific WiMax radios).
On rare occasion, GigaCenters fail to
PREM-23341 accept an upgrade from 11.2.6 to   
12.2.4.
Ethernet port link down errors are
PREM-23421 erroneously passed down from CMS 
when running in AE mode
On a rare occasion, GigaCenters lose
their Service WAN VLAN
configuration while using external
PREM-23458   
mode on the E7 and a Golden
configuration file when upgrading
from 11.1.130 to 11.2.6.
limited to 1 hour if the minimum and
maximum lease times are not specified
PREM-23544 in the DHCP server. Workaround:   
Specify the minimum and maximum
lease time in the DHCP server.
Not all of the specified ONU match
lists are provisioned on 800
PREM-23650      
GigaFamily ONUs if VLAN
Matching is also enabled.
The Guest SSID on the 5 GHz radio
PREM-23748 can no longer be detected after  
toggling its state (disable/enable)
844Gs running 12.2.6 may stop
PREM-23401 communicating via OMCI  

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 800 GigaCenter Release Notes, R12.2.7 Page 19 of 26

Defect Number Description Applies to

804 844F 800GE 800E 800G 818G 800G 800G GP
Mesh GC GC GC GC GH GH

In this release, when pairing an

804Mesh with a GigaCenter using the
WPS feature, there is a very short
window where the network may be
exposed to a WPA2 vulnerability. The
vulnerability (known as KRACK)
POM-250    
occurs when the encryption keys are
compromised and the WPA encrypted
data on the network may be exposed
to unauthorized access attempts. An
upgrade to the firmware is in process
and will be available in the near term.
In this release, support for Layer-3
PREM-23235 IPTV with APAS/NAT protection is   
not supported.
The “804Mesh” device name does not
PREM-22631 appear for wireless backhaul 804Mesh 
on the Status >> Devices page.
After clearing new voicemail
messages, phones with message
PREM-22161    
waiting indicators may blink at an
unspecified interval.
Option-51 is being included in DHCP
packets from the GigaCenter which
PREM-22335 impacts deployments with Cisco CNR    
as the CNR is unable to specify a
maximum-lease-time.
Auto-negotiation connects at 10M
instead of the desired 100M on certain
PREM-23166    
Amino and ADB IPTV set-top boxes
in release 12.2.4 or 12.2.5.
Intermittent PoE faults observed on
PREM-22678 KNX Presence Detection (PD) 
devices with the 818G.
When using captive portal, the
PREM-22750 GigaCenter forwards the url    
incorrectly (omits the “:” colon)
Upon upgrading to ONT 12.2.4, the
instances of “Buffer Overflow Xmit
PREM-22757 15-Minute Count Exceeded” rises    
considerably (no discernable effect on
service).

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Defect Number Description Applies to

804 844F 800GE 800E 800G 818G 800G 800G GP
Mesh GC GC GC GH GH

Pinging the RG interface using an API

PREM-22759 call to Consumer Connect Plus causes    
the ONT to reboot.
Upon upgrading from 11.1.130 to
12.2.4, Multicast Group information
PREM-22987    
under IGMP statistics is no longer
displayed.
Connection Requests from CC+ may
PREM-23083 fail to a GigaCenter because of illegal      
XML syntax in the INFORM.
If you are logged into the EWI when
upgrading, you need to close the tab
PREM-20626 in the browser or restart the browser      
and re-login after unit has upgraded to
12.2.0.
Provisioning of separate Management
PREM-22035 (CC+) and Data (HSI only) VLANs 
does not work as expected.
Static IP WAP addresses revert to
PREM-19926 DHCP addressing following a reboot. 
When running in WAP mode and an
Any Port, Any Service (APAS) service
is provisioned, the EWI allows an
PREM-20818 
association between the Ethernet
ports to a Residential Gateway Layer-
2 service (should be prohibited).
When running in WAP mode, APAS
services have issues with SSID
PREM-21369 
associations between multiple WAN
ports.
ONT fails to send the Connected Line
PREM-21705 ID to the associated telephone.  

Upon boot-up, GigaPoints cannot be

PREM-21879 activated if ONT Release 12.1.1.45 is 
the active firmware.
When a port forwarding rule is
present, a connection is refused if the
PREM-20268    
server is started with a port that isn’t
the first port in the range.

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Defect Number Description Applies to

804 844F 800GE 800E 800G 818G 800G
Mesh GC GC GC GC GH GH

When provisioning LLDP on an

PREM-20934 818G, an “internal error” message is
displayed if OMCI is selected for the 
PREM-21749
management owner.
Port forwarding rules created by a
PREM-21004 Support user are not displayed for an    
Admin user.
If the first WAN interface is IPv6
only, the DNS is incorrectly set to
PREM-21187 Static IP and Primary/Secondary     
DNS is null on the Quick
Start/Connect to Internet screen.
Upon upgrading from ONT 11.2.6.84
to 11.2.7.71, the ONT dis-associates
PREM-21528 
with the subscriber in Consumer
Connect Plus.
For HTTPS sites, some of the higher-
level strength security options
PREM-22026     
between two SSL endpoints have yet
to be implemented.
Video
Applies to
804 800GE 800E 800G 818G 800G 800G
Defect Number Description Mesh GC GC GC GH GH GP

IPTV SSID’s are displayed as “0000’

when running a show bss command
PREM-23172 after Wireless Country and/or after   
re-initialize radios is performed.
Upon upgrading from 11.2.6 to 11.2.7,
multi-cast traffic on LAN ports 1-2
PREM-22146 stops flowing due to an old video 
profile issue within Consumer
Connect Plus.
Video services for APAS on a Layer-2
bridge uses MAC OUI filter rules for
PREM-23081 two different MAC OUI’s, creating a    
mis-match of IP addresses.
The RF receive level is incorrectly
PREM-21544 reported following a warm reboot 
while video continue to function.

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VoIP
Applies to

Defect 804 800GE 800E 800G 818G 800G 800G

Number Description Mesh GC GC GC GH GH GP

On the line features section of the voice

PREM-20724 provisioning page, if Admin Status is clicked,    
the Admin Status switches to disabled.

Wi-Fi
Applies to

Defect 804 800GE 800E 800G 818G 800G 800G

Number Description Mesh GC GC GC GH GH GP

Airtime Analytics shows drop in data

throughput for the 5 GHz radio due to
PREM-22106   
negative values appearing in wireless PM
data.
Upon upgrading from 11.2.6 to 11.2.7, the
PREM-22183 GigaCenters Wi-Fi SSID resets to the    
default.
Wireless Multimedia Extension Information
Elements (WME IE) fail to check for proper
PREM-22278 length, resulting in a potential buffer 
overrun condition on the inbound traffic.
The 804Mesh does not automatically re-
connect the wireless backhaul circuit after a
factory reset of the GigaCenter. (POM-649)
POM-649    
Note: For additional information, refer to
Calix Service Bulletin P-Series 18-001.

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WPS
Applies to

Defect 804 800GE 800E 800G 818G 800G 800G

Number Description Mesh GC GC GC GH GH GP

Guest SSIDs for the 804Mesh are not

PREM-22826    
enabled on the residential gateway.
After pairing, the backhaul link on the
PREM-22851    
GigaCenter goes down temporarily.
2.4 and 5 GHz APAS VLANs can be
PREM-21896     
configured using identical SSID VIDs.
On the Quick Start tab, selecting Configure
PREM-20769 
Wireless Network “OFF” has no affect.
If the security type on the Wireless tab is set
PREM-21213 to WPA2-P/TKIP, the encryption type is
incorrectly displayed.
    

5 GHz information on the Wireless

PREM-21772 Analyzer page is displayed even though the
ONT does not support 5 GHz (813G)


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Calix Management Interfaces for the GigaFamily

Common management options for the Calix GigaFamily include:
• Consumer Connect Plus – The Compass suite of cloud software applications from Calix provides
total visibility, command, and control of the subscriber broadband experience. The Consumer
Connect Plus application gives service providers’ NetOps and Service/Support personnel an easy
and comprehensive web management interface for remotely configuring and troubleshooting Calix
GigaCenters, providing features such as device auto-discovery and plug-n-play service management.
Integrated into the powerful cloud-based Compass central ecosystem (Command Center),
Consumer Connect Plus gives service providers the intelligence and tools to simplify, manage, and
monetize their subscribers’ broadband experience.
• RG Embedded Web Interface (EWI) – Calix CPE that support Home Gateway operation
(including 800 GigaFamily models) host a local HTML-based graphical user interface that runs on a
standard Web browser, which is used for configuring Home Gateway functionality. Access requires
local TCP/IP connectivity to the GigaFamily device.
In addition to common GigaFamily management options above, Calix 800G GigaCenters, GigaHubs, and
GigaPoints on E7 GPON networks can be managed via the E7 management interface or CMS management
system.
• E7 Embedded Web Interface (EWI) – Embedded HTML-based graphical user interface that runs
on a standard Web browser. Requires TCP/IP connectivity to the E7 OLT.
• E7 Command Line Interface (CLI) – Embedded, menu driven command line interface. Requires
a Telnet, SSH, or RS-232 console connection to the E7 OLT for access.
• Calix Management System (CMS) – Graphical user interface (GUI) based element management
system. The CMS client desktop version runs on a Windows PC, or a Solaris or Linux workstation.
Managing 800G GigaFamily ONUs requires CMS R13.1 or higher. Managing 800GE GigaFamily
ONUs requires CMS R14.1.101 or higher.

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Related Documentation
You can access all Calix GigaFamily user documentation online from the Calix Documentation Library at
https://www.calix.com/my-calix/doc-library.html.

Calix Technical Assistance Center

The Calix Technical Assistance Center (TAC) provides 24x7 coverage (24 hours a day, 7 days a week).
Normal business hours are 5:00 a.m. to 5:00 p.m. Pacific Time, Monday through Friday (not including
Calix-designated holidays), during which time you can contact the Calix TAC immediately by phone, web, or
email. Outside normal business hours, phone calls to the TAC are met with an immediate response time for
critical and major issues.

Online Support
You can create and manage technical support cases online from the Calix Service Station. To access the
Calix Service Station, log in to the Calix Resource Center and then click the Service Station button to:
• Submit a new technical support case, or check/update the status of existing cases.
• Review product orders, including ship dates and tracking information.

Calix TAC Contact Information

Online Support (Calix Service Station): My Calix
Phone: 877-766-3500 (toll free) or 707-766-3500 (direct)

Calix Severity Definitions

Critical: A network, node, or key circuit is down or there is a critical impact to business operations. Calix
and the Customer will work around the clock (24x7) to resolve the problem.

Major: Operation of a network, node or critical circuit is severely degraded, or significant aspects of the
Customer’s business operation are being negatively impacted by unacceptable network performance. Calix
and the Customer will commit full-time resources during normal business hours to resolve the problem. A
plan will be developed for appropriate after-hour actions.

Minor: System operations are impaired, but with minimal performance impact. Calix and the Customer will
commit resources during normal business hours to resolve the problem.

Information Request: Customer requires information or assistance on Calix product capabilities,

installation, operation, administration or configuration. There should be little or no impact to the
Customer’s business operation. Calix and the Customer are willing to provide appropriate resources during
normal business hours to provide information or assistance as requested.

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