KR2EL ANN C DIMMUNOC

BSN
Group 2.THE RAPE UT
Ic

AuSING sILENCE
LrSometimes , it's useSul to net speak at al. Deliber aje quej
Can offer both nurses patients ah oppotfunity to
To con sider
and comprehend tohat
orl happco hext in the con yer sati on. 4
provide patients wifh the fime B space fhey require
tobring
bring
o
P
up à
speak up
new sukject. Nurses should aloay s allow patientr

2)ACc EPTING oith agrecment, simp ly

t isn'+ always cunnym ous
under stand ean suffice
.

c o n t a c t saying, yes ,|
makinog
aEIng eye cotact. are listening to them and takig
Potienfs whobelieye their nurses
them serious|ly are more ikely to accept care

.)GIVING RECoENITION
L Reccanirtion acknowledqes a potiet's be havior and
overt comp lement.
high lights it withowt delivering
an

s ometimes be vi ewed as
A A comp liment Can c o n c e r n s a mund a n e ac condec
-

tioD
cehdig, especially when it
like making the bed. However,y oadding someti ng like
u r medicatons calls attentisn
observed ou took all of
Supports it t without requiring a compli-
to he acthvity
ment.
1) OFFERING SELF
Can be (onely
lonely and stress ful,. ,when
stress ful
stays
Hospital
time, it demonstrates that they value the
vol u n t e e r their devott i m e a
hur ses someone
i wtlinqto
is otlling t
their pothents t h a t for lunch, atchi ng a TVshow,
attention to them, Staying bi T c a n beip them feel beter.
wth fhem for a
or
simply
simply siting
GIVING DRoAD OPENINGS

patients the flow of conver cation and

direct
When
is typi call,
to talk about, herapeutic communICOtion
pick what a broad openinq such a s
Giving patients
most effe chve.
will help what would you like
i n today
mind
ohat's
Lohat's on on your m
ur
method T provide patiete
c h a t abeut? miqht be a fantastic on their mind
discusc what's
Pror tunity to
 G) ACTIVE LISTENING
Lp Nurses can encourage patiem to continue tal kinq
by providing non verbal and verbal cuea Such as nodding and
staim see" Showing jnterest in what patiehts haye to tay,
Statg
ackhooledging that youre listening and understanding, and
engaging with them through out the converstatien is what actiye
listehing etails.
Nurses can Provide broad leads suchwhat
hext ? to direc the conv ersatton or urge it fotward.happered
* EE kING CLARIFICATION
LAski hg patiems for clarification when h cay
S6mefhing pu22ling runelear js vital, slmilar to octve listening.
m
no na
f sure un derstand, y o u mig ht, say, Could you please
explain to n e ? asslsts nurses in ensurinqthat hey grasp
what is being Sald and can s s i st paiets ih more
Proeessing heir ideas thoromghly
B)PLA cING THE EVENT IN
p Pati ents and hurses
TIME/SEOUEE
Cah haye a
NCE
beHer
tanding hc big pieture by aski ng questonc about nders
of
ohen
specisic events happened in relation ohers.*forces
to consider he otder of evets, tohich may Cause patients
them PPHeNts
recal things they would otherwise fotget.
4.) MAKING OB SE RYATIONS
LObseryations on the apPearance, temperamet or
pehavior of patients might assict atraet attetion to areas
hat can pose an isSue for them. Obser ving thart hey seem
may
may drive pa4iemts to explain why they hayen'+ been weary
much slcep lately, making an observation that+ hey haven"9 been 9eHg
been eatig much mayead to the identification of aa ne neo
Sy mpom.
o.) SuMMAR|ZING
LpAfter the evet, nurses tequently fird it helpfu)
to recap what paffents haye stated. This shews pati eit
h a t thë hurse is payi ng attetien and alloos the nurse fo
ecord
Fecord
talks.DoeshaB sound correct? is a geod wa

o cnd a summary, provides pa ents exp lici7 consen

make necessary
make ddjustments