Write a letter to a friend. You have borrowed something from your friend and it got damaged.

1. Apologize for damaging the product

2. Explain what happened
3. Say how are you going to fix the issue

Dear Emily,

Sorry it’s taken me so long to write to you but at last I put pen to paper to explain why I haven’t
returned that DIY book I borrowed from you.

To be honest, I’ve been feeling so guilty that I delayed writing to you. I have to own up that I damaged
the book accidentally. I’m so very sorry. I know how important that book is to you as it was passed
down from your late father.

What happened is that I had been reading up on the chapter about DIY plumbing when I knocked over
my cup of coffee which splashed all over the book. Most of the stain is on the pages that were open
at the time.

I’ve sent the book away to be repaired. I didn’t realise that was even possible until I researched it.
Anyway, it should be as good as new when I get it back next week and then I’ll send it on to you.

Again, I’m so sorry for the delay in telling you. I hope you can forgive me.

Best wishes

Sarah
 You recently read an article in newspaper about someone you know personally. You found some
information is wrong. Write a letter to editor to inform him about it. Use following points:
What is the article about?
What is the error?
What you expect an editor to do?

Dear Sir,

I am writing to you regarding the recent article you published about Sir David Markham last week,
April 2nd, in The Times newspaper.

The article gives a brief biography of Sir David’s life and then continues to focus on his work and the
impact it has had. The biography starts with his birth in Edinburgh and his later move in 1962 to
Durham University. From there, it focuses on his work with the UN.

I would like to point out an error in your article. Documentation shows that Sir David did not go directly
from Edinburgh to the University of Durham, in 1961. In fact he took a gap year in Europe working
with a volunteer program and then went to University in 1962. I know this as I worked with him in
Europe and became friends with him. His year abroad, which is absent from your article, created the
foundation of his philosophy of life which guided him through his work in later years.

I hope you will publish this correction in the newspaper. Sir David’s work is still of immense importance
and people should know the importance of that gap year in his life.

Looking forward to a positive reply.

Yours faithfully,

Jane Frankland
 Write a letter to your boss apologising for the recent meeting you missed at work.
1. Apologise for missing the meeting.
2. Explain what happened.
3. Say what you will do to compensate.

Dear Mr Drummond,

I am writing to apologise for the meeting I missed on October 20th about development plans for the
company.

I am sincerely sorry for not being able to attend this meeting. I am aware of the importance of the
meeting but, unfortunately, my absence was unavoidable.

The reason for not attending this meeting was that I had a car accident on the way to work that day.
Although the accident was not serious, I was taken to hospital for a check-up and not allowed to leave
until I had been given the all clear from a doctor.

I understand how crucial this meeting was and, therefore, I have asked one of my colleagues, Sandra
Brown, to review the meeting with me after work today. We will go over all development plans and
also people’s roles and responsibilities. By the end of today, I will be up to speed with all plans.

I hope you will forgive my absence and be assured of my commitment to this company and its future.

Yours Sincerely

Richard Brollend
 You bought a TV a week ago but when you got home you discovered it did not work properly. You
called customer service to report the problem but you have not yet received any help.

Write a letter to the company and in your letter:

 introduce yourself
 explain the problem
 and state what action you would like from the company

Dear Sir or Madam,

My name is John Davidson and I am one of your frequent customers. I am writing this letter to report
the faulty TV that I purchased from your company on Tuesday last week.

On Tuesday, 12th June, I visited your store to purchase a TV. I bought a Toshiba LED TV which has the
code 40L675B40. On purchasing this TV, I was assured that this was the latest model and the best
there was to buy. However, when I got home I discovered that not only did the remote controls not
work but also the quality of the picture was not as good as promised, in fact it was quite blurry. I called
your customer service department immediately on Tuesday and they assured me that my TV would
be replaced or fixed within two days. I am disappointed to say that this has not happened and I have
received no communication since then.

I am exceedingly displeased with both the quality of the product I purchased from your company as
well as the poor service I have received since. I hope this problem will be resolved promptly. I expect
to receive a replacement TV or have my current TV repaired but only if it could be fixed within a day.
I look forward to hearing back from you immediately.

Yours faithfully,

Mr J H Davidson
 Last month you had an overseas holiday with some friends where you stayed at their house. They
have just sent you some holiday photos.
Write a letter to your friends. In your letter:
 thank them for the holiday and the photos
 explain why you didn’t write earlier
 invite them to come and stay with

Hi John and Laura,

How are you both? I hope this letter finds you well. Although it’s just a short time since we last saw
each other, it feels much longer.

Thank you so much not only for such a memorable holiday but also for the lovely photos that you sent
of our holiday together. It brought it all back to me so vividly. I think, staying with you and seeing
where you live, was a real eye-opener. Australia is certainly a scenic country with remarkable
landscape and wildlife, particular up in the north where you are.

Sorry, it has taken me so long to write back and thank you. Almost as soon as we landed back in the
UK, my mother became sick and we’ve been running around looking after her and getting careers
sorted out. She seems to be improving now, though, and hopefully will be back to normal soon.

Next month, we’ll be celebrating our Wedding Anniversary and we’d be delighted if you could come
over to celebrate it with us. It’ll be a chance for you to meet the rest of the family and see a bit of
England. Of course, you must stay with us, there’s plenty of room and we’ll pick you up at the airport.
I really hope you can make it.

Take care and write back soon.

Sandra
 Writing Task 1: Write a letter to your friend who lives in another country and in your letter:
a. Invite him/her to a public event in your country.
b. Describe the public event.
c. Explain about other plans you have for your friend when he/she will visit

Hi Dave, How have you been since we last met?

I thought I’d drop you a line and see if you fancy coming over for Bonfire night which is on November
5th.

Bonfire night is a great event in England, particularly in my hometown. It starts as soon as the sun has
set because the event is held around a huge bonfire. As the weather is cold, the bonfire adds
wonderful warmth. On the fire, there’s a guy which represents Guy Fawkes, a man who once tried to
blow up Parliament. On top of that there’s also fireworks and a chance to cook your own food on the
fire, which I’m sure you’ll love.

While you’re over, we’ll be able to do a trip to London as I know you’ve always wanted to visit. The
Christmas lights will have been switched on by then and they are amazing. You’ll also be able to visit
the Christmas markets and do all your Christmas shopping.

I really hope you’ll be able to come over. It won’t be the same without you.

Write back soon.

Sandra.